quality sub-manual computer laboratories · prepared by: educational technology center computer...

MINISTRY OF MANPOWER

HIGHER COLLEGE OF TECHNOLOGY

EDUCATIONAL TECHNOLOGY CENTER

QUALITY SUB-MANUAL

COMPUTER LABORATORIES

PREPARED BY:

Educational Technology Center

Computer Services Section

Version 7.0

Educational Technology Center Quality Sub-Manual

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REVISION HISTORY

Current Revision No: 7

Last Revision Date: September 2012

Document Release History

Version Date Revised Author Description

1.0 May 2008 Ma. Luisa Jasa "Imaan" Initial draft of QSM

2.0 November 2008 Nenita Guerrero Review & revision of

QSM as per QA

requirements

3.0 March 2009 Nenita Guerrero Review & revision of

QSM as per QA

requirements

4.0 October 2010 Nenita Guerrero Review & revision of

QSM as per QA

requirements

5.0 September 2012 Ma. Luisa Jasa "Imaan" Review & revision of

QSM as per QA

requirements

6.0 February 2014 Ma. Luisa Jasa "Imaan" Review & revision of

QSM as per RHS

requirements

7.0 April 2017 Ma. Luisa Jasa "Imaan"

Reynald Kempis

Pridiviradje

Review & revision of

QSM as per RHS

requirements


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CONTENTS

1. INTRODUCTION .......................................................................................... 7

2. OBJECTIVE ................................................................................................ 10

3. STAFF ......................................................................................................... 12

3.1. Staff Profile .................................................................................................................................... 13

3.2. Computer Laboratory Technical Support Staff ......................................................................... 15 3.2.1. New Building Technical Support Staff ....................................................................................... 15 3.2.2. Business & Fashion Design ........................................................................................................ 15 3.2.3. Old Building Technical Support Staff ........................................................................................ 15 3.2.4. Engineering Technical Support Staff.......................................................................................... 16 3.2.5. ELC Technical Support Staff ..................................................................................................... 16

4. COMPUTER LABORATORY OPERATIONS ............................................. 17

4.1. Time Management Policies ........................................................................................................... 18 4.1.1. Laboratory Staff Scheduling ....................................................................................................... 18 4.1.2. Laboratory Schedules ................................................................................................................. 18

4.2. Computer Laboratory Management Policies.............................................................................. 18

4.3 General Guidelines for Laboratory...................................................................................................... 20

4.4 Free Access Laboratory ..................................................................................................................... 21

4.5. Computer Laboratory Monitoring .............................................................................................. 21

4.6. HCT Authentication (Username and Password) ........................................................................ 23 4.6.1. User Account Creation ............................................................................................................... 23

4.7. Managing and Saving Files on Computer Laboratory Workstations ...................................... 25

4.8. Software on Workstations in the Computer Laboratory ........................................................... 25 4.8.1. Installed Software ....................................................................................................................... 25 4.8.2. Laboratory Software Installation Procedures ............................................................................. 25 4.8.3. Virus Protection .......................................................................................................................... 26

4.9. The HCT Email ............................................................................................................................. 27

4.10. The HCT Website .......................................................................................................................... 27

4.11. Student’s Helpdesk and Printing Services .................................................................................. 28 4.11.1. Procedures in the Student’s Help Desk .................................................................................. 28 1. User Name and Password ................................................................................................................ 28 a. New Student .................................................................................................................................... 28 b. Old Student ..................................................................................................................................... 29

4.12. Wireless Services at HCT ............................................................................................................. 29


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4.12.1. Wireless Connectivity ............................................................................................................ 30

Data Center Services ................................................................................................................................... 30

4.13. Service Information to New Students .......................................................................................... 31

5. HEALTH AND SAFETY .............................................................................. 32

5.1. Computer Laboratory Safety and Guidelines............................................................................. 34 5.1.1. Responsibilities .......................................................................................................................... 34 1. Users’ Responsibilities .................................................................................................................... 34 2. Laboratory Staff Responsibilities .................................................................................................... 34 5.1.2. Health Guidelines for Computer Users ....................................................................................... 35 5.1.3. Hazards and Risks ...................................................................................................................... 35 5.1.4. Reporting Hazards/Safety Problems ........................................................................................... 36 5.1.5. Accidents and Injuries ................................................................................................................ 36 1. Electric Shock ..................................................................................................................................... 37 2. Medical Conditions ............................................................................................................................... 37 5.1.6. Reporting Accidents and Injuries ............................................................................................... 37 5.1.7. First Aid Procedures ................................................................................................................... 38 5.1.8. Fire Prevention and Evacuation Procedures ............................................................................... 38 1. Alarms ............................................................................................................................................. 38 2. Evacuation Procedures .................................................................................................................... 40 5.1.9. Housekeeping ............................................................................................................................. 41 1. General Rules .................................................................................................................................. 41 2. Personal Safety ................................................................................................................................ 41

6. MAINTENANCE ......................................................................................... 42

6.1. Computer Laboratory Cleaning and Maintenance .................................................................... 43

6.2. Software Preventive Maintenance ............................................................................................... 43

6.3. Hardware Preventive Maintenance ............................................................................................. 45

6.4. Clean the mouse. ............................................................................................................................ 45

7. IT INFRASTRUCTURE AND RESOURCES ............................................... 47

7.1. Current IT Infrastructure ............................................................................................................ 48

7.2. List of Active Network Components and IP Telephony Equipment......................................... 53 7.2.1. Network Infrastructure ............................................................................................................... 53 7.2.2. IP Telephony .............................................................................................................................. 55

7.3. List of Computer Laboratories .................................................................................................... 56

7.4. List of Software Resources ........................................................................................................... 57 7.4.1. List of Software Installed in the Computer Laboratories of New Building ................................ 57 7.4.2. List of Software Installed in the Computer Laboratories of Old Building ................................. 82

7.5. Lists of Hardware Resources ............................................................................................................... 85 7.5.1. List of Hardware Resources in Computer Laboratories of New Building .................................. 85 7.5.2. List of Hardware Resources in Computer Laboratories of Old Building ................................... 89 7.5.3. List of Hardware Resources in Labs of Engineering Block ....................................................... 92


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7.5.4. List of Hardware Resources in Labs of New ELC Building ...................................................... 95

7.6. Labelling and Recording System ................................................................................................. 97

7.7. Storage System .............................................................................................................................. 98

7.8. Laboratory Equipment Purchasing ............................................................................................. 98

7.9. Receiving and Installation of Equipment .................................................................................... 98

8. ANNUAL REVIEW AND INTERNAL AUDITING .......................................... 99

8.1. MONITORING THE COMPUTER LABORATORY QA SYSTEM ........ 100

8.2. FEEDBACK FROM END USERS ........................................................... 100

A. STAFF ....................................................................................................... 100

B. STUDENTS ................................................................................................ 101

8.3. DOCUMENTED INSPECTIONS AND AUDIT REPORTS ..................... 101 b. Staff Technical Reports ................................................................................................................. 101 c. Audit Reports ................................................................................................................................ 101

8.4. IMPROVEMENT PLANS ...................................................................... 102

8.5. ACCOMPLISHMENTS .......................................................................... 102

9. CONCLUSION .......................................................................................... 103


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1. INTRODUCTION


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The Educational Technology Center is the central resource, providing computing

facilities, educational aides and library related services, in support of research and

teaching in the Higher College of Technology (HCT).

The Educational Technology Center (ETC) under the direct supervision of the Dean of

the Higher College of Technology consists of three sections namely: The Computer

Services Section (CSS), The Educational Services Section (ESS) and the Library Section

(LS). The three sections carry out duties and responsibilities as set forth in the college-

by-law (Article 19).

Computer Services Section plays a leading role in providing IT support and technical

services for HCT departments, academic services and administration for both staff and

students. CSS services include network support, technical support, hardware support,

software support, web development and database development.


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2. OBJECTIVE


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The objective of the Quality Sub Manual (QSM) for Computer Laboratories is to ensure

that Higher College of Technology, in pursuit of its strategic plan, has access to

appropriate levels of computing, training, networking, and the technical support services

essential to effectively use computing resources for education and research.

As the Center’s primary responsibility, the management life cycle of the College’s

computing, network, system resources and information access facilities in a manner that

promotes an environment conducive to excellence in collaborative education, efficient

administration and effective support services.

The Computer Services Section (CSS), under the Educational Technology Center (ETC),

functions as the sole source of computing activities provided for all users in the college.

This quality sub-manual serves 3 main purposes and they are as follows:

1. To stipulate the aims and objectives along with the different quality control

procedures to work towards achieving our goals in meeting the vision and

mission of Computer Services Section.

2. To improve, implement and document the existing processes for a better

standard of working.

3. To communicate to all CSS staffs regarding the set rules and criteria towards

meeting the section’s objectives so that the different processes in the

department are done according to standards set.


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3. STAFF


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3.1. Staff Profile

CSS has highly qualified, well-experienced and competent technical staff with

various fields of specialization being led by the Head of Educational Technology

Center and Head of Computer Services Section.

SN Designation Name Qualifications

1 Head of the Center Rehana Al-Ameer Masters

2 Head of Computer Services Section Zayana Al-Sinawi Bachelor

3

3.1. Data Center Team Lead Mahfoodha Al-Farqani Masters (on-

going)

3.2. Server Administrator

Wahab Al-Hussini Masters

Marlon Ferrer Bachelor

Majid Anwer Bachelor

Samir Talib Al-Haddabi

Najeel Al Busaidi Higher

Diploma

Mohammed Al Harmali Masters (on-

going)

Yasir Arafath Masters

4

4.1 Network Team Lead Najma Al-Mahrooqi Masters

4.2. Network Administrator Wafa Bakheet Tabook Bachelor

4.3. Network Technician

Molette Macalindong Bachelor

Naeem Ahmed Masters

Saleema Al Rahbi Bachelor

Said Al Amri Bachelor

Ibrahim Al Harthy Masters

4.4. Network Security Specialist Sundar Masters

5 5.1. Web Administrator/Team Lead Sheryl Santos Masters

5.2. Graphics / Web Designer Marlon Cureg Bachelor

5.3 Web Content Specialist Badriya Al Brashdi

5.4 Graphic Designer Trainee Asmaa Al-Rashdi Bachelor

6 6.1. Database Team Lead Badriya Al-Moqbali Bachelor

6.2. Database Developer Naeema Al-Hashmi Bachelor

6.3 Senior MS.NET Developer Tauqeer Ahmed Masters

6.4. Oracle Database Administrator Muhammed Idrees Masters

6.5. System Developer Francis Meneses Masters

6.6. Database Team Assistant Siham Al Siyabi Diploma

6.7. Database Team Assistant Shahira Al Abri Masters

6.8. Database Team Assistant Humaid Al Sarhi Masters

6.5. Database Coordinator Ghassan Al Amri Bachelor

7

7.1. Help Desk Technical Support Team Lead Pridiviradje Bachelor

7.2. Help Desk Technical Support Bldg

Coordinator

Orlando Meneses Jr. Bachelor


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Navas CK Masters

Suresh Joseph Masters

Briccio Gavilangoso II Bachelor

7.3. Help Desk Technician Halima Al Ghassani Higher

Diploma

Fakhriya Al Busaidi Bachelor

7.4. Help Desk Analyser Adrian Ross Inocencio Bachelor

7.5. Technical Support Scot Samson Bachelor

Kamran Siddique Bachelor

Ulysses Andres Bachelor

Siju Mathew Master

Najla Al Hashmi Bachelor

Ameera Al Busaidi Bachelor

Ansari Rahim Master

Reynald Kempis Masters

Mohammed Imtiyaz Bachelor

Rakesh Bachelor

Samiya Al Kemyani Bachelor

7.5. Laptop Borrowing Coordinator Darius Añonuevo Masters

Aamir Abdul Wahab Khan Diploma


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3.2. Computer Laboratory Technical Support Staff

The computer laboratory technical support staffs have a wide range of knowledge and

experience in the field of Information Technology. They are fully responsible in

monitoring their respective laboratory assignments on a daily basis and resolve issues

when deemed necessary.

3.2.1. New Building Technical Support Staff

No Lab No Technician-in-Charge

1 N413 & N414 Mr. Pridiviradje (Coordinator-Overall)

2 N421 & N422 Mr. Kamran Siddiqui

3 N418 Mr. Mustafa Al Balushi

4 N415 & N416 Mr. Scott Samson

5 N417 & N420 Mr. Ulysses Andres

6 N419 Ms. Halima Al Ghassani

N424 Ms. Fakhriya Salim Hamed Al Busaidi

7 N425 Mr. Adrian Inocencio

8 N222, N231 & N234 Mr. Siju Mathew

3.2.2. Business & Fashion Design


1 BS002,BS003 Mr. Briccio Gavilangoso II

2 BS012, BS023 & BS026 Ms. Najla Al Hashmi

3 BS004, BS008 & BS013 Ms. Ameera Abdullah Al Busaidi

3.2.3. Old Building Technical Support Staff


1 211 & 218 Mr. Navas (Coordinator)

2 239 & 240 Mr. Ansari Rahim

3 244 & Pharmacy Lab Mr. Aamir Abdul Wahab Al Khan


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3.2.4. Engineering Technical Support Staff


1 ME207, ME215 & ME218 Mr. Orlando Meneses (Coordinator)

2 CE113, CE117 & CE118 Mr. Reynald Kempis

3 AR006, AR008 & CE119 Mr. Mohammed Imtiyaz

3.2.5. ELC Technical Support Staff


1 MMC1 & MMC2 Mr. Suresh Joseph (Coordinator)

2 A101, A104 & A108 Mr. Rakesh Harijan

3 A109 , A115 & B115 Ms. Samiya Al Kenyami

3.2.6. Student’s Helpdesk – Room N412

No Technician-in-Charge

1 Ms. Halima Al Ghassani

2 Ms. Fakhriya Salim Hamed Al Busaidi

3.2.7 ETC Helpdesk Office - Room N412


1 Mr. Adrian Inocencio

3.2.8 Laptop Borrowing - Library


1 Mr. Darius Anonuevo (Coordinator)


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4. COMPUTER LABORATORY OPERATIONS


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4.1. Time Management Policies

4.1.1. Laboratory Staff Scheduling

Aside from the laboratory assignments mentioned in previous section, technical

staffs are assigned alternately in day (8:00am-3:00pm) and evening (1:00pm-

8:00pm) shifts to continuously monitor the status of computer laboratories and

provide technical support services to the college staffs and students.

During regular working days, staffs are scheduled based on their laboratory

assignments. The weekly schedules are planned on alternate shifts among staffs.

On examination periods, CSS staffs are assigned according to the examination

schedule submitted by the different departments who will be using the computer

labs. (See App. 11.2) Any examination to be conducted in the labs by the outside

organization (i.e. Ministry of Education, Royal Court, etc.) must first be

coordinated to the ETC Department for scheduling.

4.1.2. Laboratory Schedules

Academic Departments coordinate with the Educational Technology Center

(ETC) regarding the Time Schedules of the Computer Laboratories (Refer to QA

Evidence Collections). Computer Laboratory’s Time Schedules are submitted to

the ETC at the beginning of every semester to ensure proper coordination and

delivery of IT related services. Any changes in the laboratory schedule must be

reported to the helpdesk through email at [email protected].

4.2. Computer Laboratory Management Policies

HCT information systems have been designed to be available to all, the CSS insists

on the appropriate use of these systems as well as the hardware resources of the

College. ETC believes that electronic information can be easily accessed and

reproduced. Respect for the work and rights of others are highly observed and given

an importance. Anti-Plagiarism is also observed to protect the intellectual property of


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one author or owner. Laboratory policies can be seen at the HCT website, Educational

Technology Center (ETC) under the Computer Services Section (CSS)

HCT computing resources are for use by the students, faculty, staff and other

authorized users of the College. The ETC does routinely monitor individual use of

computing resources; however users should be aware that files stored on computers

may be inspected by assigned lab technician when necessary for the normal operation

and maintenance of the College’s computing resources.

1 All users are required to log in using their own domain username and password. If

this information is lost, the student must approach the responsible CSS staff for

password retrieval.at the Student’s Helpdesk Center (N412) (Admin Bldg.), Room

BE37 (Business Bldg.), Room ME206A (Engineering Bldg.), Room M245

(Applied Science Bldg.) and Room A106 (ELC Bldg.)

2 Students are not allowed to modify configurations, change system settings or

preferences, or install any software on any computer in the lab.

3 Files and documents should be saved on the allocated network folder in the file

server. Files saved on the local drives will be deleted routinely.

4 Due to limited computer resources, playing of games and use of network chat

programs other than Higher College of Technology activities are prohibited.

5 Teachers and students are not allowed to repair or disassemble any lab equipment.

Report any suspected problems with equipment or software to the lab technician.

6 All computers in the Computer Laboratory are for academic, instructional and

research purposes only. Using course related equipment for commercial gain is

strictly prohibited and may be subject to disciplinary actions.

7 The student can make a print request from any laboratory rooms. Printing facility

is provided for students using a reloadable access card and available at the Room

N418, CE017, ME218 and the library.

8 Students are responsible for the ethical and educational use of the computers

online services at the Higher College of Technology. All policies and restrictions

of computer online services must be followed.

9 A lab technician is available at the Student Helpdesk Center Rooms N412, BE37,


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ME206A, M245, and A106 to answer queries regarding the operation of lab

equipment and the usage of lab software.

10 All computer laboratory users must show respect for the lab facility as well as

with other users.

11 Failure to comply with any of these rules may result in the suspension of

computing privileges at the Higher College of Technology

4.3 General Guidelines for Laboratory

The Computer Laboratories exist to provide basic educational services for staffs

and students. It contains computing devices with installed educational software

and hardware connected to both wired and wireless network system. While inside

the compute laboratory, the following guidelines are strictly imposed:

1. The computer laboratory is for the use of students currently registered at the

Higher College of Technology. A valid student ID is required in order to use

the lab.

2. Students can only access computer laboratories except for the Free Access

Labs under the direct supervision of lecturers and only during class hours.

3. The consumption of foods and beverages, including bottled water inside the

premises of the laboratory is strictly prohibited.

4. Users are responsible for their own possessions and belongings. The CSS

staffs are not responsible for any lost or stolen personal items such as USB

flash drive, wallet, mobile phones, and etc. while inside the laboratory.

5. The Computer Laboratory is a quiet area. Mobile phones must be in silent

mode or switched off. Group meetings and cell phone conversations while in

the laboratory premises are prohibited, as they create distraction to other users.

If deemed necessary, a member of the CSS staff may ask the student to leave.

6. It is the responsibility of every user to ensure that the computer laboratory

equipment is not being abused, damaged, or used in a manner other than what

it is intended for.

7. If any of the activities in the computer lab is threatening or otherwise

disruptive to other users, the lab technician on duty has the authority to ask


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those responsible to leave or report their misconduct to his/her direct Superior

before escalating to the Student Affairs Office.

8. Laboratory guidelines can be seen at the HCT website, Educational

Technology Center (ETC) under the Computer Services Section (CSS)

4.4 Free Access Laboratory

A Free Access Laboratory in HCT is an open laboratory where students can use a

computer to work on their assignments, course projects, research, and other

educational activities. Educational software required in courses as well as internet

connectivity are available in the laboratories. Currently, ETC maintains four (6) Free

Access Labs in the college. They are as follows:

The following are the guidelines for Free Access Laboratory:

Lab is open from 8:00am to 8:00pm, Saturday to Tuesday and 8:00am to 5:00pm

every Wednesday.

The student may use any available computer at the Free Access Laboratory.

Students may login to the system using their HCT accounts.

Students may need a secondary storage device to save/backup their files.

4.5. Computer Laboratory Monitoring

Computer laboratories are being monitored every two (2) hours daily from 8:00am to

3:00pm. After 3:00pm onwards, the assigned evening-duty technician will continue

the monitoring as needed. As part of the monitoring procedure, the laboratory

technical support staffs are tasked to perform the following duties on their respective

laboratory assignments:

Check and verify the number of CPU, monitors, availability of LCD Projector

Location Free Access Labs

New Building N418, N419

Engineering CE118

ELC A115, B115


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and electronic board in each computer laboratory.

Prepare and organize the laboratory for the classes.

Check the status of hardware, software, cables and network connectivity.

Resolve any hardware, software or network issues in the laboratory.

Any urgent issue encountered by the staff during his/her class, he/she can

immediately reported it through the On-Line Helpdesk system and state the details of

the problem.

Helpdesk System

The Helpdesk System is a fast, real-time online assistance system which receives

request sent by the staff for any troubleshooting or installation of software and

hardware in the laboratory or staff room. The staff needs to login to the HCT Staff

Portal and click on the Helpdesk icon and make a request. The request will be

received by the assigned coordinator, then forwarded to the concerned technician

through SMS and email notification. It will be completed once the technician is

available. Lab requests will always be a high priority and will be considered urgent.

The staff can see the track status of the request, do some follow up and rate the

performance of the technician. Online Helpdesk remains functional in the evening

and assigns request to evening shift technician


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On the other hand, the staff can visit the ETC helpdesk office in their respective

buildings. The locations of the ETC Helpdesk offices are in Room N412 (Admin

Bldg.), Room BE37 (Business Bldg.), Room ME206A (Engineering Bldg.), Room

M245 (Applied Science Bldg.) and Room A106 (ELC Bldg.)

4.6. HCT Authentication (Username and Password)

Authentication scheme is utilized to allow the users convenient access to computer

laboratory facilities. This authentication scheme allows CSS to keep track and

monitor the activities done by the staffs and students to a certain computer.

4.6.1. User Account Creation

A. Students

1. User accounts for the student are created in order for them to log into

the college computers and to use the college services such as internet,

E-learning, E-mail, software download, library Laptops and Mobile

Phones.


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Student Login Account is the Seat Number and password is the National

ID. The List of new intake of students comes from the College Registrar

and will be given to the ETC. Below is the format.

Sr.

No.

Student

Seat

No.

NATIONAL

ID

FIRST

NAME

SECOND

NAME

THIRD

NAME

TRIBE

NAME

Full

name

Mobile

number Department

2. The Helpdesk forwards the list to the system administrator.

3. The system administrator creates the user accounts. The list of the

students ID and password is mapped to each department’s public

folder.

4. The Web Team administrator will send the user accounts information

through SMS. Students should give a correct mobile number.

5. Staff

Once a staff member joins the HCT, he/she is given a user name and a

default password as well as an e-mail address. Staff Login Account is

the Log-in and password is a default password given by ETC. The

password can be changed by the staff. Their respective Head of

Department or Head of Section has to send a request to the ETC

department through email to the [email protected] or by

submitting a written request through the helpdesk office at N412.

Every staff is given two (2) Gigabytes of network storage should be

responsible for his/her user account, not to share to anyone the user

name or password. Below is the format for the staff registration.

Staff

Log-

in

NATIONAL

ID

FIRST

NAME

SECOND

NAME

THIRD

NAME

TRIBE

NAME

Full

name

Mobile

number Department

Managing and Saving Files on Computer Laboratory Workstations

Students are given individual adequate allocated space of 1 Gigabytes (GB) in their

network drive to back up any course-related works, to save their assignments and

mailto:[email protected]


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projects files. Students are not allowed to store music or image files which are not

course related. Student’s work saved to a different location on the computer will not

be saved to the college server. Each staff receives 2 Gigabytes of network storage

drive and accessible only within the college premises.

4.7. Managing and Saving Files on Computer Laboratory Workstations

Students have their own user account and folder on the network with ample space to

back up any course-related work. Students can save course related files into their

respective network drives. Students are not allowed to store music or image files

which are not course related in this directory. Student’s work saved to a different

location on the computer will not be saved to the college server.

4.8. Software on Workstations in the Computer Laboratory

4.8.1. Installed Software

The software originally installed on the workstations in the computer laboratory

are checked and working at all times. Each workstation is running either on

Microsoft XP ProfessionalWindows 7-64bit/32bit or Windows 10-64bit operating

system format and installed with legal educational licensed software.

Installation of additional educational software will be implemented upon the

approval of the ETC administrator on the written request. Periodic checking of

workstations are done to ensure that only approved software are installed. See

Section 7.4: List of Software Resources

4.8.2. Laboratory Software Installation Procedures

CSS is committed in providing the installation of the software required by the

staffs in their courses and academic duties. Softwares are to be installed in the

designated laboratory rooms on a high-end computer units for better utilization

and performance of all software and hardware. All softwares are tested for the

compatibility and security, system format and license. CSS has established


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guidelines that departments should follow before making a requests of software

installation in the laboratory rooms.

1. The staff or any representative from the requesting department can send

request through the online Helpdesk System in the HCT Staff Portal website.

The online request contains information such as requester’s name, location

and software/hardware requested.

2. Once the online request is placed, it will automatically sent to the designated

Building Helpdesk coordinator. Then the coordinator will approve the

installation and assign it to the technician handling the laboratory room. The

staff will also receive an email notification of the request and the name of the

technician assigned. Other requested free software or educational software not

in the server list must be first approved by the License Administrator.

3. The technician will perform the installation, do the necessary another testing

of the software then close the request. The technician is given five (5) days to

complete the in the laboratory.

4. The staff will received an email notification of the completed task along with

the link for giving marks to the technician and a link for any

feedback/complain.

4.8.3. Virus Protection

Every workstations in the laboratory room has a licensed anti-virus protection

software. This software was set to conduct daily quick scanning the hard drive,

the roots and directories of the folders for known viruses on ready mode or on

boot up. It is regularly receiving updates of signature for virus and spyware

definition from the server and runs on the background for scanning and detecting

the virus. Virus are categorized as low risk, high risk and severe. The antivirus

automatically removes the severe and high risk cases but low risk cases are put

into quarantine stage.


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4.9. The HCT Email

HCT provides an electronic mail (e-mail) access to all staffs and students. It is the

main source for communication among the departments and the teacher-student link

for information dissemination regarding the course outline, assignment, projects, etc.

communication of the provide support to the educational objectives. It is the college

policy for all staff and students to use and have an access to email through the intranet

and internet links, and to ensure that the college’s resources serve this purpose as

referred to Quality Assurance Manual).

Each staff receives 2 Gigabytes (GB) personal storage and network drive. Staff can

access their email through the HCT website Staff portal and click the Staff Email icon.

Additional storage is allocated to the Head of Department (HoD), Head of Section (HoS),

Dean, Assistant Deans, Admin Staffs and other staff when justified needed. The email is

personalised and password can be changed.

Each student receives 10 Gigabytes free email account and one (1) Terabytes (1TB)

online storage solution using the Microsoft Office 365. It features email alert, mobile

notification, messenger, and photo gallery and sky drive storage. Student needs to log-in

at the HCT website Student Portal and click the Student Email icon. The Microsoft Office

365 service is provided for the Student Email. Each student should log-in on this format:

[email protected]. The email is personalised and password is sent through SMS

and can be changed.

4.10. The HCT Website

The HCT Website is an Online Web Application that has been especially customized for

the benefit of the college’s end users which includes the students and staff who are

considered as the main actors of the institution. The HCT Website is being continuously

updated with the latest technology and design trends. The site is a new environment that

primarily aims to respond to the following objectives:

To provide all the needed information about the departments, units, centers, and

the college as a whole.



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To update the users about all the announcements, news and events that are taking

place in the college.

To help them to easily access various college requirements (i.e. E-learning,

Online forms, Online surveys, Emails, Portals for both Staff and Students,

Download forms, etc).

To provide the service for the staff and students aiding them in the technical

issues.

The site also provides the students and staff an opportunity for an online collaboration

with each other. This gives them the means to send emails, and for the staff to send

requests for any technical needs. The HCT website can be accessed through internet

at www.hct.edu.om. The HCT website policy is set out in the Quality Assurance

Manual (Section 11.8).

4.11. Student’s Helpdesk and Printing Services

The students were given assistance by highly trained technicians from the Student’s

Helpdesk Center in Room N412 and other ETC Helpdesk rooms (ie BE37, ME206A,

M245, and A106). Student can request for wireless configuration and software

installation or they can accessed it through the HCT website Student Portal, software

library section.

Printing services for students are available in the Rooms N418, ME218, CE017 and

Library. The student can send a print request from any of the laboratory rooms, go to

any designated printing rooms. All printing request are queued in the server system.

The student needs to use a reloadable access printing card, tap the card to the machine

for available balance amount validation and viewing of print request then print a

request. The printing devices are managed by the vendor/company.

4.11.1. Procedures in the Student’s Help Desk

1. User Name and Password

a. New Student

All new and transferee students may get their respective user

names and passwords from their adviseor.

In case their names are not in the adviser’s list, the adviser has to

send a request letter to the helpdesk coordinator at Room N412 or

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http://www.hct.edu.om/


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an email at [email protected] for the creation of student’s

account.

Student’s user account will be created a day after they submitted

the request.

Students can test their user name and password in any computer

labs.

b. Old Student

For lost or forgotten password, students must present their

student’s ID to reset their password together with the completely

filled up service request form at the Student’s Helpdesk Center

(N412), Room BE37 (Business Bldg.), Room ME206A

(Engineering Bldg.), Room M245 (Applied Science Bldg.) and

Room A106 (ELC Bldg.)

Students’ user account will be reset or activated within 2 hours

from the time of submission of request.

For requests submitted beyond 3:00pm, students must wait until

the next day for activation.

Students can test their user name and password in any computer

laboratory rooms or in the library.

4.12. Wireless Services at HCT

The availability of wireless technology in HCT enables the staffs and students to

utilize the internet wireless access to their laptops and mobile phones. The wireless

network is an extension of the wired network infrastructure which allows an increase

mobility and flexibility of network users in the college. Wireless access points

(WAP) are installed in the entire HCT premises that includes the Admin, Applied

Science, English Language Center, Engineering, Business Buildings and its hallways

even in the canteens.

All departments have an access to the internet via wireless configuration. The



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transmission speed of the network decreases as the number of users increases and as

the distance between the laptop and the access point increases. ETC network team has

installed additional wireless access point (WAP) in some departments and improved

the signal efficiency in the area, giving the staffs and students more stable internet

connection. The speed of the wireless access in the HCT is 54 mbps (old access point

unit) and 1 gigabits (new access point unit). In the future, the old access points will

be replaced by the high-speed access points.

4.12.1. Wireless Connectivity

The college has implemented a secured wireless network connection, thus, the staffs

and students can avail this services by visiting any ETC Student’s Helpdesk Center.

For the staff, they need to make a wireless configuration request in the HCT Staff

Portal. For the students, the technician will ask some information in filling-up the On-

Line helpdesk system such as the complete name and ID number before configuring

the laptop. The ETC network team has modified the wireless connectivity for easier

and secure in the management into three (3) different users, namely: Staff, student

and guest.

Data Center Services

The facilities provide an efficient, secure, and comprehensive administrative data

processing environment for core systems supporting the aim of the college, allowing

anytime/anywhere access to information across a variety of devices and platforms. It

layouts the IT Infrastructure for the college using the high-end computer and network

system. The laboratory rooms avails the services by the students and as follows:

Log in user accounts

File server services.

Exchange mail services

Microsoft Live@Edu service

Microsoft Active Directory

VMWare Virtual Hosting Services

Windows Update Services

Key Management Services

System Center 2012 Configuration Manager

Forefront Endpoint Protection Antivirus


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AutoCad Centeral Server

Internet Proxy Service

Forefront Endpoint Protection Antivirus

Anti-virus and security software

Backup and Data Management

Disaster Recovery(DR)

High Availability

4.13 Oracle Academy and Cisco Labs at HCT

The IT Department offers Oracle, CCNA and CCNP courses in the college. In

support of this endeavour, the Computer Services Section provides technical support

for the successful delivery of these courses.

The Center has allotted five (5) computer laboratory rooms to accommodate the

participants of these courses. Listed below are the laboratory rooms, as follows:

Course Name Room Assignment

CCNP 421

CCNA 422

ORACLE 231, 234, 425

The laboratory technical support staffs are always ready to respond to any service

requests relating to the delivery of the above-mentioned courses, communicated

through the Helpdesk Services. Computer Laboratory Management Policies and

General Guidelines also apply in Oracle, and Cisco Laboratories.

4.13. Service Information to New Students

Information on the services provided by the Center is disseminated to new students by

giving the Student Handbook (Refer to QA Evidence Collections) during the college

Orientation program. Students are also encourage to look at the HCT website Student

Portal for more information and guidelines. http://www.hct.edu.om/student-portal

http://www.hct.edu.om/student-portal


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5. HEALTH AND SAFETY


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5.1. Computer Laboratory Safety and Guidelines

The goals of computer laboratory safety guidelines should be to protect from injury

those working in the laboratory, others who may be exposed to hazards from the

laboratory, and the environment.

5.1.1. Responsibilities

1. Users’ Responsibilities

Students and staff must be responsible in securing all computing resources

inside the computer laboratory and working area as well as their own

safety and health. All guidelines and policy must be properly followed in

order to avoid any accidents inside the computer laboratory.

2. Laboratory Staff Responsibilities

Always monitor the working conditions of every computer and other

equipments of the different computer laboratory as assigned by the

Head of Section

Overseeing the over-all cleanliness of different laboratory as well as

the proper arrangement of the chairs giving an environment for

conducive to learning

Informs Head of Section about problems encountered related to the

functionality of the network and other computer-related issues that

causes hindrance for the teaching methodology of the lecturer.

Performs routine maintenance and troubleshooting of computers and

networks in the computer laboratory and working area for the entire

HCT.

Working hours of the CSS department is from 8:00am-3:00pm, it is

imperative that all technicians are on-call within this time as long as

any service request needs to be served, also another shift from 1:00pm-

8:00pm is available to respond to any request.

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Carrying out any other tasks assigned by the Head of Section.

5.1.2. Health Guidelines for Computer Users

The guidelines discussed below may benefit students and teachers who use the

computer laboratory. The following guidelines are intended to help computer

laboratory users understand and reduce health risks associated with computer

workstations.

The work surface is of sufficient area to accommodate the computer and all

associated materials. There is an adequate space beneath the surface for the

user’s legs and feet. The keyboard and mouse is directly in front of the user at a

height that favors a neutral posture (23 to 28 inches). An adjustable keyboard

platform with mouse deck is designed to achieve objective or proper posture with

upper arms relaxed and wrists straight in line with the forearm.

The monitor is positioned at a distance of approximately arm’s length and directly

in front of the computer user. The top of the screen is not higher than eye level.

The flat-screen monitors are height adjustable, stackable monitor blocks can be

used to achieve the desired height. Adjustable monitor arms enable easy height

adjustment for workstations with multiple users.

A well designed chair is also used in the computer laboratory because it

favourably affect posture, circulation, the amount of effort required to maintain

good posture, and the amount of strain on the back. Desired features of a chair

include: pneumatic seat height adjustment, back height adjustment, seat depth

adjustment (either by moving the back of the chair or moving the seat pan), and

360 degree swivel.

The laboratory room is well ventilated, positioned the terminal at a right angle to

windows; and tilting the monitor to avoid reflection from overhead lighting.

5.1.3. Hazards and Risks


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Hazard is the potential to cause harm, injury or damage which may arise from

unsafe conditions and practices. The risk is the likelihood that harm, injury or

damage will occur. Students must be aware of any hazards specific to activities

they are expected to undertake as part of their studies. Staffs have the

responsibility and vested interest in making a concerted effort to correct and

improve their work conditions and practices. Listed below are safety precautions

that must be undertaken to protect the health and safety of students and staff

inside the laboratory.

1. Smoking is strictly prohibited inside computer laboratories

2. Do not put any type of hot object, such as cigarette butts, in trash cans.

3. Laboratory works must be done under the supervision of qualified lecturers

and laboratory technicians.

4. Electrical cords should be placed away from aisles or other pedestrian

walkways.

5. Never use electrical cords that are frayed or have exposed wiring.

6. Do not overload electrical outlets by using multiple extension cords, etc.

7. Perform regular maintenance on all equipment. Promptly remove/repair

defective equipment.

8. Understand and use all pertinent safety precautions when using electrical

appliances and equipment.

9. Staffs are responsible for the control of fire fuel source hazards.

10. Staffs should be aware of the evacuation routes and exits, and will proceed to

them when instructed.

5.1.4. Reporting Hazards/Safety Problems

Anyone who becomes aware of a health or safety hazard must report it

immediately to any staff on site and call the Helpdesk Office at telephone no.

24473689 local ext. no. 5089 or the Maintenance Department at telephone no.

24473658 local ext. no. 5058.

5.1.5. Accidents and Injuries


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1. Electric Shock

Electric shock is a common accident that may be encountered while inside

the laboratory. The duration, magnitude and path of an electric shock are of

critical importance. The most common paths are from hand to hand or from

hand to opposite foot, via the heart. The human body can be prevented from

becoming part of an electrical circuit by following these common rules:

Never use an electrical appliance, which seems faulty or looks to be in

poor condition.

Avoid simultaneously touching an exposed metal surface whilst using

an electrical appliance or piece of equipment, and always use double

insulated appliances when working in wet areas.

If someone receives an electric shock,

Immediately switch off the current.

If they are unconscious do not waste time looking for a hidden switch

or socket; stand on dry non-conducting material, such as a rubber mat,

wood, and use rubber gloves, dry clothes, dry rope or wood to push or

pull them away from the source of electrocution.

Seek medical assistance from the nearest clinic after an electric shock

incident, whether or not the person lost consciousness.

2. Medical Conditions

Students who have any type of medical condition which may require special

first aid treatment (e.g. allergy, heart problems, high blood pressure, etc.)

must inform their teachers or any staff on site about their situations. In any

case, a student is attacked by his/her illness, call the attention of any staff

and seek for first aid treatment from the HCT clinic.

5.1.6. Reporting Accidents and Injuries


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Report any accident or injury to any staff in the location, no matter how trivial it

may appear. In cases of serious accident, injury or illness, immediately call the

Helpdesk Office at telephone no. 24473689 local ext. no. 5089 or contact directly

the Emergency Services Unit for immediate medical assistance.

5.1.7. First Aid Procedures

For persons attending to others who are injured:

Ensure own safety / keep calm.

Attend to the injured person.

Obtain First Aid Assistance from HCT clinic.

Remain with injured person until assistance arrives.

If medical assistance is required then call the Emergency Services Unit from

the nearest hospital to send ambulance and medical team.

5.1.8. Fire Prevention and Evacuation Procedures

The center has developed an evacuation plan for computer laboratories to be used

during alarm/emergency situations. Staff and students are requested to be aware

of the plan and be prepared to properly respond in the event of an emergency

situation.

1. Alarms

Computer laboratories are equipped with automated alarm devices.

However, these systems do not ensure all emergency/fire situations will be

suppressed. To ensure the safety of students and staff, complete

evacuation of the area during an alarm situation is strongly encouraged.

In the event of an alarm/fire, staffs should practice the following

procedures:

Remain calm, do not panic. Rescue persons in immediate danger.

Report fire to the Maintenance Department by dialling 24473658

local ext. no. 5058 or the Emergency Services Unit by dialling 9999.


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Inform other occupants of the area about the situation.

Extinguish fire by using a portable fire extinguisher. Pull alarm first;

extinguish after. Never attempt to extinguish a fire unless you can do

so safely.

Contain fire at point of origin by closing all doors and windows.

Evacuate the area using the established procedures.


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2. Evacuation Procedures

Students and staff are advised to familiarize themselves with fire escape

routes and evacuation procedures. Notices are displayed in the computer

laboratories.

Prepare and evacuate the area through the nearest emergency exit.

Walk; do not run. Do not use elevators.

Rescue anyone in the working area or corridors that might need help

during evacuations because of restricted mobility (e.g. someone with

a leg in plaster) or special needs. This includes anyone with a long-

term disability and individuals that might not hear an alarm.

Close but do not lock all doors as you leave.

Before exiting through any closed door, check for heat and the

presence of fire behind the door by feeling the door with the back of

your hand. If the door feels very warm or hot to the touch, advise

everyone to proceed to another exit.

Do not re-enter buildings until the Emergency Services gives

permission.

In the event you are unable to exit the area:

a. Remain calm; do not panic

b. Remain low; crawl if necessary.

c. Place a cloth, wet if possible, over your mouth to serve as a

filter.

d. Signal for help from a window. Use a towel, clothing, sign etc.

It is the responsibility of the staff to assist students during

alarm/emergency situations. Students may not be aware of

exits/alternative exits and the procedures that should be taken during

alarm situations.

Staffs should calmly inform students of the proper actions to be taken


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and assist them with the evacuation.

5.1.9. Housekeeping

1. General Rules

Keep computer laboratories free from clutter, clean up work surfaces.

Doorways, corridors, hallways, and aisles must be kept clear of all

obstructions (e.g., office furniture, etc.) which might present a fire

hazard and impede escape routes.

Never block stairway entrances, even temporarily. No obstructions

should be left on steps or landings. Fire doors should always remain

closed.

2. Personal Safety

Good housekeeping contributes to personal safety and fire prevention in

the workplace. Make sure that you are familiar with your building and area

emergency procedures in the event of fire or other accidents. Do not enter

restricted areas unless you are authorized to do so, and at all times observe

the warnings given.


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6. MAINTENANCE


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6.1. Computer Laboratory Cleaning and Maintenance

A computer laboratory needs to be cleaned and maintained on a regularly scheduled

basis. Besides the obvious places such as the tops of system cabinets and the floor

surface, periodically clean underneath the raised floor and any other dust-catching

surfaces.

Thorough cleaning will keep the computer laboratory free from harmful dust and

contaminants, which can infiltrate equipment and cause overheating, unnecessary

wear, and reduced filter life. The forced air from the air conditioning systems and the

blowers within computers are designed to keep the electronic components operating

at a temperature that ensures long life and maximum reliability. An excessive amount

of dust will reduce the heat transfer of electronic components. This will increase the

component's temperature and shorten its life.

The computer laboratory technical staff will check all equipment inside the laboratory

including the network connection 15 minutes before the start of the class to ensure the

working conditions of all equipment as well as the cleanliness and tidiness of every

laboratory. All computer laboratories which are not clean are reported immediately to

the Maintenance Department. Other technical issues can be reported directly to the

On-Line Helpdesk System.

6.2. Software Preventive Maintenance

Update the anti-virus software

All computers in the laboratory rooms are protected from any virus attack and

infection. Each unit has installed a licensed anti-virus software that receives

regular updates from the server and regularly run a scanning on the

background. If a virus is detected, it is automatically deleted or put into a

quarantine status. The technician will have to check the status report or log for

further action.

Change passwords.


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For security precaution, it is advised to change your system passwords

periodically.

Check browser history and cache files.

Check that the user history files and Internet cache settings are set properly

(cache size). Delete the cache files and history files then reset the history files

from the beginning unless a specified period is set. By deleting the cache,

downloads from the Web actually speed up since there is more space available

to store the temporary files.

Backups of Files.

Make confirmation of saving the files from all laboratory rooms. Periodically,

the computers are formatted using an image file and all the files will be

deleted. Formatting of lab computers are usually done at the end of the

Summer Semester or when needed.

Driver Updates

Installing of the latest drivers for printers, modems, sound cards, video cards,

and other devices are done in each computers during formatting. When

updates of the new driver becomes available, download the driver and run the

update.

Check the operating system and applications.

All lab computers are installed with either Windows 7 or Windows 10

operating system. All drivers are updated and installed in each computer.

Uninstall unnecessary software. (Downloaded from the net)

Scheduled shutdown.

To maintain the efficiency and life of laboratory computers, a scheduled

shutdown of machines is programmed to automatically turned-off by itself

when the scheduled time has come. Normally, the default time of daily


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shutdown is 8:00 in the evening.

Customized image file

During formatting of laboratory computers, an image cloning software is

used to uniformly format all computers using a customized image file. A

customized image file has all the softwares and updated drivers needed for

the specified lab room.

6.3. Hardware Preventive Maintenance

Checking the cable connections.

Making sure all the power plugs are properly connected in the power outlets.

Check also the VGA cable and network cable if tightly secured.

Cleaning CPU and Monitor screen

Regularly check for any dust on top of the CPU and Monitor screen then use the

appropriate screen-cleaning cloth.

Cleaning of keyboard and mouse

Regularly check for any dust on keyboard and mouse then use the appropriate

cleaning cloth. Check any broken or defective keys. Gently clean the optical lens

of the mouse.

Checking the CPU fan.

Check regularly the CPU's cooling fan if it is working and to prevent from

overheating the computer. When the fan stops working, the air temperature inside

the CPU will drastically increase that might lead to fire accident.

6.4. Clean the mouse. It never hurts to make sure the mouse is free of dust and grime. Use isopropyl

alcohol to clean the ball and the internal rollers to remove any grease, oil, and dust

that may have accumulated.

Check the power sources.


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Make sure systems are plugged into protected outlets or power strips, if not

uninterruptible power supplies.

Check the fan.

Remember to check that the CPU's cooling fan is working and that the airflow

isn't impeded by dust. Use canned air to blow out any loose dust. Blow the dust

out from the inside of the supply. Exercise extreme caution when working on an

open power supply. There are potentially lethal voltages present.

Check and clean CPU peripherals.

Check regularly the CPU's cooling fan if it is working and to prevent from

overheating the computer. When the fan stops working, the air temperature inside

the CPU will drastically increase that might lead to fire accident.


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7. IT INFRASTRUCTURE AND RESOURCES


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7.1. Current IT Infrastructure

Currently HCT is running nearly 15 different services within their Primary

Data Center. Most of the applications are deployed on an Intel based server

infrastructure with MS Windows family product.

Around 5 Services are running on high performance desktop machines. Apart

from these 5 Desktop machines, most of HCT services are running on rack

mounted branded Servers. NAS Appliance with Ms Windows 2003 R2

Storage Server is used as Shared File Server with User level Quote & Filtering

enabled on it.

Around 5 to 7 Services are business critical Services, which will be target for

a maximum uptime & availability. These services include E-Learning Portal,

External Web Services, Messaging System, Oracle Database, and File & Print

Services.

Attached list of existing IT Infrastructure set up, configuration and equipment

specifications:

S/No. Manufacturer Model Qty Description

Primary Site

1 DELL M620 7 Esxi 5.5

2 EMC VNX5300 1 SAN/NAS

3 DELL R420 1 Domain Controller - Active

Directory

4 DELL PowerEdge 2970 1 Document Management system

5 Huawei RH1288 V2 rack server 1 Backup

6 FUJITSU RX300 S7 3 Esxi 5.5

7 FUJITSU CS800 1 NAS

8 FUJITSU DX90 1 SAN

9 Dell LT2000 1 Dell Tape Library - Veem backup

10 Dell Dell R710 1 SCCM

11 DELL PowerEdge 2950 2 Power Factory Application

DR Site

1 FUJITSU BX900 1 Esxi 5.5

2 FUJITSU BX900 1 Esxi 5.5 Virtual Center


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3 DELL R420 1 Domain Controller - Active

Directory

4 EMC VNX5300 1 SAN/NAS

No Server Installed services

and Applications

Service and

Application version

Details

1 HCTSRVADS Door Access System

Apps

Door Access System

Apps

This Serivce managing

HCT Door access and it

data.

2 HCTSRV-TRC TRC-IDP Server

Apps

TRC-IDP Server

Apps

This service allows HCT

users to login TRC (The

Research Center) servers

3 HCTSRVCAS01 CAS Email Exchange

2013

CAS Email Exchange

2013

It provides HCT Staff

connection to email

system

4 HCTSRVMBX01 Mailbox Email

Exchange 2013

Mailbox Email

Exchange 2013

It provides email storage

for HCT Staff

5 HCTSRVCAS02 CAS Email Exchange

2013

CAS Email Exchange

2013

It provides HCT Staff

connection to email

system (Backup)

6 HCTSRVMBX02 Mailbox Email

Exchange 2013

Mailbox Email

Exchange 2013

It provides email storage

for HCT Staff (Backup)

7 HCTSRVMEDIA Streaming Media

Server Adobe media

player

Streaming Media

Server Adobe media

player

This server provides

online media service for

HCT graduation

ceremony

8 HCTSRVACAD AutoDesk NetServer

License

AutoDesk NetServer

License

Provides Autocad license

to client machines

9 HCTSRVREG Oralce10G

Apps,MySQL,Apache

Oralce10G

Apps,MySQL,Apache

Ministry Registration

server

10 HCTSRVFSS01 File Server File Server It provides file sharing

and storage services to

HCT users

11 HCTSRVPDC01 Microsoft LDAP &

DNS

Primary Domain

Controller windows

2012 server and DNS

It provides Active

Directory User and

Computer Accounts.

User

Authentication,Individual

and group policy.

12 HCTSRVPDC02 Microsoft LDAP &

DNS

Additional Domain

Controller windows

2012 server and DNS

It provides Active

Directory User and

Computer Accounts.

User

Authentication,Individual

and group policy.

(Replication with PDC)


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No Server Installed

services and

Applications

Service and

Application version

Details

13 HCTSRVVDC01 Microsoft LDAP & DNS

Virtual Domain Controller windows 2012 server

Backup and Replication of LDAP and DNS

14 Office 365 Microsoft Hosted Student Email service/one drive/Microsoft office 2016 downloadable

Exchange server 2013 It provides student Email service and also provide HCT users one drive/Microsoft office 2016 downloadable service.

15 EOP Staff Email

Exchange online Protection (AntiSpam) Microsoft hosted service

EOP Staff Email

It provides Antispam protection for Staff Emails

16 HCTSRVSCOM Microsoft server 2012R2, SCOM (system center operation manager 2012) with Management Packs

SCOM 2012, Exchange/AD/Fileserver management packs 2008

It provides to Monitor all Windows server services and configure the Alert by criteria.

17 SCCM 2012 Server

Microsoft Forefront Antivirus

Endpoint protection It provides antivirus protection in HCT clients PC

18 SCCM 2012 Server

System Center 2012

System Center 2012 -Software Updates/deployment

it provides software update/application deployment in Lab

19 Backup Server Veeam BACkup Server

Veeam Backup ver. 7 it provides backup on device and tape

20 VMWARE Vcenter

VMWare Vcenter 5.5

VmwAre Management Server 5.5

it provides Vmware management on all hosts servers

21 VMWAre Esxi Host Server 1 - PR Site

VmWaRe Esxi 5.5 VmWare host Server 5.5 it provide hosting

server of vm servers


VmWaRe Esxi 5.5 VmWare host Server 5.5 it provide hosting

server of vm servers


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No Server Installed services and

Applications

Service and

Application version

Details


VmWaRe Esxi 5.5 VmWare host Server 5.5

it provide hosting server of vm servers










27 VMWAre Esxi Host Server 1 - DR Site



28 VMWAre Esxi Host Server 2 - DR Site



29 CiscoLAB SRV 1

Microsoft TMG Internet Gateway

Microsoft TMG Internet Proxy Server

it provide internet gateway for cisco lab

30 CiscoLAB SRV 2

Microsoft Cisco domain Server

Domain,AD,DHCP it provides domain and dhcp ip on clients

31 SMSSRV Microsoft Server Microsoft Server it provides software library for installation technician

32 HCTSRVNAS home drive access NAS home drive access NAS

it provides homedrive of staff/student

33 emc SAN Storage

Unified Storage Emc Storage it provides storage to all vm servers

34 HCTLABMON PC Availablility/Apache/Mysql

Microsoft Server it provides free access pc avaialiblity

35 Vmturbo server

Report server of Vmware Vmturbo 4.6 it provides a report of Vmware infrstructure


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No Server Installed

services and

Applications

Service and

Application version

Details

36

HCTSRVKMS12R2

Volume Activation Management Tool (VAMT)

• Activate windows 1. Windows Server 2012 R2 (Standard / Enterprise /Datacenter) 2.Windows Server 2012 (Standard / Enterprise /Datacenter) 3.Windows 8 (Enterprise / Professional) 4.Windows 8.1 (Enterprise / Professional) 5.Windows 7 (Enterprise / Professional) 6.Windows Server 2008 R2 (Standard / Enterprise /Datacenter) 7.Windows Server 2008 (Standard / Enterprise /Datacenter) 8.Windows Vista (Standard / Enterprise /Datacenter) • Activate Office 1.Office Professional Plus 2010 2.Office Professional Plus 2013 3.Visio Professional 2010 4.Visio Professional 2013

Activate the Microsoft software licensed


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37 vdiesxi01 Host all Zero Clinet Servers and Template

ESXI 5.1

38 vdiesxi02 ESXI 5.1

39 vdiesxi03 ESXI 5.1

40 HCTSrvBroker VMware Horizon View

VMware Horizon View 5.2

Deploing the vm PC to zero Claint controls

41 HCTSrvProfile for student profile

student profile

42 HCTSrvVDIVC VCenter 5.1 ,VMware View Composer

Vsphere Client 5.1 mange all serves in zero client

43 ZeroClientController Pano System for VDI 6.0

linux os centos mange all pan logic Screen

7.2. List of Active Network Components and IP Telephony Equipment

7.2.1. Network Infrastructure

a. Virtual Servers

SN Server Purpose Specifications

1 System Management Server Software Distribution Virtual Machine

2 Internet Security and Acceleration

(ISA) Server

Internet Connection Virtual Machine

3 Mail Exchange Server (front-end) E-mail Server Virtual Machine

4 Mail Exchange Server (back-end) E-mail Server Virtual Machine

5 EPO Server McAfee Antivirus

Server

Virtual Machine

6 Oracle Development Server HCT Database Systems Virtual Machine

7 Web Server HCT Web Hosting Virtual Machine

8 E-Learning Server (Back-end) E-Learning Portal Virtual Machine

9 E-Learning Server (Front-end) E-Learning Portal Virtual Machine


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b. Physical Servers

SN Server Purpose Specifications

1 Data Server Domain Controller Active Directory HP DL380

2 Additional Domain Controller ADC Data IBM PC

3 DHCP Server Old Building Network HP PC

4 Storage Server File Server HP DL380

5 Wireless Server Wireless Network Fujitsu PC

6 Registration Server Students Management

System

HP Blade

Server

7 HCT-Oracle Server Oracle 10g Server for the

Lab

HP PC

8 Back Up Server Data Backup HP DL380

9 Virtual Center Virtual Server

Management Console

HP DL380

10 AutoCAD Server 1 Engineering Software DELL

11 AutoCAD Server 2 Engineering Software DELL

12 VMWare enclosure ESX Servers Primary

Site

HP Blade

server

13 ESX Server (DR) Disaster Recovery Site HP DL380

14 ESX Server (DR) Disaster Recovery Site HP DL380

15 Storage Server (DR) Disaster Recovery Site HP DL 100

16 NAS Storage (DR) Disaster Recovery Site HP DL380

17 ISA Server (CISCO) Lab ADSL Line Fujitsu PC

18 Document Management System

Server

Archive and Workflow Dell 59750

19 Unity Software Server IP Phone

20 Billing Software Server IP Phone

c. CISCO Products

SN CISCO Products (Resources) Quantity

1 Router linked to Ministry of Manpower

Used for Registration and Finance Systems 1

2 Data switches New Building 24

Old Building 10

ELC 34

3 Core Switches New Building and ELC 2


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d. Non-CISCO Products

SN Non-CISCO Products (Resources) Quantity

1 Data Switches New Building 2

Old Building 28

2 NICs (Network Interface

Cards)

100 MB 137

1GB 1051

7.2.2. IP Telephony

SN CISCO Products (Resources) Quantity

1 Router for Voice/IP Telephony systems 1

2 Call Manager 2

3 POE Switches 7

4 IP Phones 156

5 Fax Machines 7


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7.3. List of Computer Laboratories

SN Room No Lab Designation Location

1 413 IT Lab

New Building

2 414 IT Lab

3 415 Course Project Lab

4 416 Hardware Troubleshooting

and Simulation Lab

5 417 IT Lab

6 418 Free- Access Lab

7 419 Free-Access Lab

8 420 IT Lab

9 421 CISCO Lab

10 422 CISCO Lab

11 424 Linux Lab

12 425 Oracle Academy Lab

13 222 IT Lab



16 211 IT Lab

Old Building

17 218 IT Lab

18 239 IT Lab

19 240 IT Lab

20 244 IT Lab

21 Pharmacy Pharmacy Lab

22 Caravan 2 Fashion Design Lab

23 Caravan 5 Fashion Design Lab

24 A006 AutoCAD Lab

Engineering

Department

25 A008 AutoCAD Lab

26 ME207 AutoCAD Lab

27 ME215 AutoCAD Lab

28 CE113 AutoCAD Lab


30 CE118 Free-Access Lab


32 A022B Multimedia Lab

ELC

33 A021 Multimedia Lab



36 A101 IT Lab

37 A104 IT Lab

38 A108 IT Lab

29 A109 IT Lab


of 104

7.4. List of Software Resources

7.4.1. List of Software Installed in the Computer Laboratories of New

Building

SN Room No Lab Designation Location

40 A115 Free Access Lab ELC

41 B115 Free Access Lab

Total No. of Labs = 41

Lab No. of PCs and

Specifications List of Softwares

N 413

Total No. of PCs : 31

Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader XI

Adobe Master Collection

2017

Adobe After Effects

CC 2017

Adobe Audition CC

2017

Adobe Bridge CC

(64bit)

Adobe Creative

Cloud

Adobe

Dreamweaver CC

2017

Adobe Edge

Animate CC 2017

Adobe Extension

Manager CC

Adobe Extension

Manager CS6

Adobe Fireworks

CS6

Adobe Flash

Professional CC

2017

Adobe Illustrator

CC 2017

Adobe InCopy CC

2017

Adobe InDesign CC


of 104

2017

Adobe Lightroom

Adobe Media

Encoder CC 2017

Adobe Muse CC

2017

Adobe Photoshop

CC 2017

Adobe Prelude CC

2017

Adobe Premiere Pro

CC 2017

Adobe SpeedGrade

CC 2017

Adobe Flash Builder

4.7BlueJ Ver 3.1.1

Cisco Packet Tracer Student

6.2.0.0052

Code Blocks 10.05

Easy PHP 12.1

Google Chrome

jGRASP Ver 1.8.8_20

Microsoft Expression

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft FrontPage 2003

Microsoft Office 2010

Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher


of 104

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010

Microsoft Visual Studio

2010


2012

Mozilla Firefox

Net Beans 6.9.1

Notepad ++ Ver 6.6.6

Student Management

System

Sun Virtual Box Ver 3.1.6

System Center 2012

Endpoint Protection

VLC Media Player

VMware Player 5.0.0

WampServer 2.1

WinRAR 4.01

Images

RedHat Linux

Lab No. of PCs and


N 414


Brand : Fujitsu

OS : Windows 10

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

8085 Simulator

Adobe Reader XI

Android Studio

Code Blocks 10.05

Eclipse

Emulator 8086 Ver 3.27p

GNS 3 0.8.3

Google Chrome

Hypertm

Java FX Scene Builder 4.0

jGRASP Ver 1.8.8_20

Logisim Ver 2.7.1


Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft Forefront


Microsoft Access


of 104

2013

Microsoft Excel

2013

Microsoft InfoPath

Designer 2013

Microsoft InfoPath

Filler 2013

Microsoft OneNote

2013

Microsoft Outlook

2013

Microsoft

PowerPoint 2013

Microsoft Publisher

2013

Microsoft

SharePoint

Workspace 2013

Microsoft Word

2013

Microsoft Project 2010

Microsoft SQL Server 2008



2010


2012

Mozilla Firefox

Net Beans 6.9.1

Net Beans 8.0.2


Oracle VM VirtualBox

Prolog 6.0.2

SQLite

SQL Server 2008

SQL Server 2012

Visual Pagadigm 12.1

V L C Player

VMWare 12

WampServer 2.1

Xampp

WinRAR

Images

RedHat Linux

Windows XP with Oracle

11 G

Windows Server 2012

RedHat Linux


of 104

Lab No. of PCs and


N 415


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Flash Player 20

Adobe Reader XI

Android Studio 1.3.2

BlueJ Ver 3.1.1


6.2.0

Code Blocks 10.05

Emulator 8086

Google Chrome

GNS3

HyperTerm

Java FX 1.1 SDK

JFlap

jGRASP Ver 1.8.8_20

Logisim


Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4



Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft Word


of 104

2010


2012

Netbeans 6.9.1


Oracle VM Virtual Box Ver

4.1.22

Prolog

Putty

System Center 2012

Endpoint Protection

TeraTerm

VLC Media Player

VMware Player 5.0.0

WampServer 2.1

WinRAR 3.80

Images

RedHat Linux

Windows 2003


11 G

Windows 7 Lite

Windows Server 2012

Lab No. of PCs and


N 416


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Flash Player 20

Adobe Reader XI

Android Studio 1.3.2

BlueJ Ver 3.1.1


6.2.0

Code Blocks 10.05

Emulator 8086

Google Chrome

GNS3

HyperTerm

Java FX 1.1 SDK

JFlap

jGRASP Ver 1.8.8_20

Logisim


Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4


of 104



Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft Word

2010


2012

Netbeans 6.9.1



4.1.22

Prolog

Putty

TeraTerm

VLC Media Player

VMware Player 5.0.0

WampServer 2.1

WinRAR 3.80

Images

RedHat Linux

Windows 2003


11 G

Windows 7 Lite

Windows Server 2012


of 104

Lab No. of PCs and


N 417


Brand : Lenovo

OS : Windows 7 32

Bit

Processor : Core 2

RAM : 2 GB Ram

Hard Disk : 160 GB

7-Zip

Adobe Reader X

BlueJ

Cisco Networking Academy

Exploration 1 - 4

Cisco Packet Tracer 5.3.3


Code Blocks 10.05

Easy PHP

Google Chrome

JGrasp Ver 1.8.8_20

Macromedia Flash 8


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft Office FrontPage

2003


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook


of 104

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010

Microsoft System Centre

2012


Oracle Virtual Box Ver

4.1.22

Project Libre

Prolog 6.0.2

VLC Media Player

VMware Player 5.0.0

WampSever 2.1

WinRAR 4.01

Images

RedHat Linux

Lab No. of PCs and


N 418


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

8085 Simulator Ver 1.0

Adobe Reader X

BlueJ Ver 3.1.1

CCleaner


Discovery 1 - 4

Exploration 1 - 4


Ver. 6.2

Easy PHP 12.1


Extreme Copy Pro 2.3.4

GNS 3 0.8.3

Google Chrome

GSpot 2.60

Java FX 1.1 SDK

jGRASP Ver 1.8.8_20

Logisim Ver 2.7.1


of 104

Microsoft Forefront


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010


2012

Mozilla Firefox

Oracle VM VirtualBox

Student Management

System

VMware Player 5.0.0

WampServer 2.1

WinRAR 3.80

Images

RedHat Linux


11 G

Windows Server 2012


of 104

Lab No. of PCs and


N 419


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

8085 Simulator Ver 1.0

Adobe Reader X

BlueJ Ver 3.1.1

CCleaner


Discovery 1 - 4

Exploration 1 - 4


Ver 6.1

Code Blocks 10.05

Easy PHP 12.1

Eclipse



GNS 3 0.8.3

GNUSim8085 Ver 1.3.7

Google Chrome

ITE Virtual Desktop

ITE Virtual Laptop

Java FX 1.1 SDK

jGRASP Ver 1.8.8_20

Logisim Ver 2.7.1


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft Forefront


Microsoft Access

2010

Microsoft Excel


of 104

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010




2012

Mozilla Firefox

Net Beans 6.9.1


Oracle 11g

Oracle VM Virtual Box

PDF Creator 1.5.0

Prolog 6.0.2

Student Management

System

VMware Player 5.0.0

WampServer 2.1

WinRAR 3.80

Images

RedHat Linux


11 G

Windows Server 2012


of 104

Lab No. of PCs and


N 420


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader X

Android Studio

BlueJ Ver 3.1.1


Discovery 1- 4

Exploration 1 - 4


Ver

Code Blocks 10.05

Easy PHP 12.1

Eclipse Ver 3.6.2


Google Chrome

ITE Virtual Desktop

ITE Virtual Laptop

Java FX 1.1 SDK

jGRASP Ver 1.8.8_20

Logisim Win 2.6.2


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4



Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath


of 104

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Visio

2010

Microsoft Word

2010




2012

Mozilla Firefox

Net Beans 6.9.1



4.1.22

SWI Prolog Ver 6.0.2

System Center 2012

Endpoint Protection

VLC Media Player

VMware Player 5.0.0

WampServer 2.1

WinRAR 3.80

Lab No. of PCs and


N 421


Brand : Lenovo

OS : Windows 7 64

Bit

Processor : Core 2

RAM : 4 GB Ram

Hard Disk : 160 GB

ACL Educational Edition 9

Adobe Reader9

Cisco IP Communicator 2.1


Discovery 1 - 4

Exploration 1 - 4


6.22

Cisco Virtual Desktop


of 104

Cisco Virtual Laptop

Google Chrome

jGRASP Ver 1.8.8_20

JFLAP


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft Forefront


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010

Mozilla Firefox


of 104

NetBeans Oracle Virtual

Box Ver 4.1.22

TeraTerm

WinPcap

Lab No. of PCs and


N 422


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

ACL Educational Edition 9

Adobe Reader9

Cisco IP Communicator 2.1


Discovery 1 - 4

Exploration 1 - 4

Cisco Packet Tracer

6.0.1.0011, 6.22


Cisco Virtual Desktop

Cisco Virtual Laptop

Ethereal 0.99.0

Google Chrome

JFLAP


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft Forefront


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath


of 104

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010

Mozilla Firefox

Netbeans

NotePad++ Ver6.5

Oracle Virtual Box Ver

4.1.22

TeraTerm

WinPcap

WinRar 3.71

Lab No. of PCs and


N 424


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader X



Discovery 1- 4

Code Blocks 10.05

Google Chrome

GSpot Ver 2.60

Hyenae Ver 0.1.1

Java FX 1.1 SDK

jGRASP Ver 1.8.8_20

Red Hat Linux (Image)


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder


of 104

4 SDK

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Visio

2010

Microsoft Word

2010



2010


2012

Mozilla Firefox

Net Beans 6.9.1


4.1.22

VLC Media Player

VMware Player 5.0.0

WinPCap


of 104

WinRAR 3.80

Images

RedHat Linux


11 G

Lab No. of PCs and


N 425


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader X

BlueJ Ver 3.1.1


Discovery 1 - 4

Code Blocks 10.05

ExtremeCopy Pro 2.3.4

EasyPHP DevServer VC9

Manager version 14.1.0.0

EasyPHP Manager version

5,3,5,0

Google Chrome

GSpot 2.60

Java FX 1.1 SDK

jGRASP Ver 1.8.8_20

Logisim Ver 2.7.1


Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft Forefront



Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft


of 104

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010


2012

Mozilla - Firefox version

42.0


VMware Player 5.0.0

WampServer 2.1

WinRAR 3.80

Images


11 G

Red Hat Linux

Lab No. of PCs and


N 222


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader X

AutoDesk 2017

3 D Max 2017

BackBurner 2017

Composite 2017

BlueJ Ver 3.1.1

CCleaner Ver 3.28.1913


Exploration 1 - 4


Code Blocks 10.05

Easy PHP 12.1

Eclipse


Google Chrome

JavaFX Scene Builder 2.0

jGRASP Ver 1.8.8_20

Logisim Ver 2.7.1


Microsoft

Expression Design 4


of 104

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4

Microsoft Office FrontPage

2003


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010




2012

Mozilla Firefox

NetBeans IDE 8.0.2



of 104

Student Management

System

Sun Virtual Box Ver 3.1.6

System Center 2012

Endpoint Protection

VMware Player 5.0.0

WampServer 2.1

WinRAR 4.01

Images


11 G

Lab No. of PCs and


N 231


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader X

AutoDesk 2017

3 D Max 2017

BlueJ Ver 3.1.1


Discovery 1 - 4

Exploration 1 - 4


Code Blocks 10.05

CCleaner

Easy PHP 12.1

Eclipse


Ethereal Network Analyzer

0.99.0

GNS 3 0.8.3


Google Chrome

ITE Virtual Desktop

ITE Virtual Laptop

Java FX 1.1 SDK

jGRASP Ver 1.8.8_20

Logisim Ver 2.7.1


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK


of 104

Microsoft

Expression Encoder

4

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Project

2010

Microsoft Visio

2010

Microsoft Publisher

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010




2010


2012

Mozilla Firefox

Net Beans 6.9.1


PDF Creator 1.5.0

Prolog 6.0.2

Student Management

System


of 104

System Center 2012

Endpoint Protections

VM Virtual Box Ver 4.1.22

VMware Player 5.0.0

WinRAR 4.01

Images


11 G

Lab No. of PCs and


N 234


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader X

AutoDesk 2017

3 D Max 2017

BlueJ Ver 3.1.1


Discovery 1 - 4

Exploration 1 - 4


Code Blocks 10.05

Easy PHP 12.1

8085 Emulator

CCleaner

Eclipse


Ethereal Network Analyzer

0.99.0

GNS 3 0.8.3


Google Chrome

ITE Virtual Desktop

ITE Virtual Laptop

Java FX 1.1 SDK

jGRASP Ver 1.8.8_20

Logisim Ver 2.7.1


Microsoft

Expression Design 4

Microsoft

Expression Encoder

4 Screen Capture

Microsoft

Expression Encoder

4 SDK

Microsoft

Expression Encoder

4


of 104

Microsoft

Expression Web 4

Super Preview

Microsoft

Expression Web 4


Microsoft Access

2010

Microsoft Excel

2010

Microsoft InfoPath

Designer 2010

Microsoft InfoPath

Filler 2010

Microsoft OneNote

2010

Microsoft Outlook

2010

Microsoft

PowerPoint 2010

Microsoft Publisher

2010

Microsoft Visio

2010

Microsoft

SharePoint

Workspace 2010

Microsoft Word

2010




2010


2012

Mozilla Firefox

Net Beans 6.9.1

Notepad ++

Oracle 11g

PDF Creator 1.5.0

Prolog 6.0.2

Student Management

System

System Center 2012

Endpoint Protection

VM Virtual Box Ver 4.1.22

VMware Player 5.0.0


of 104

7.4.2. List of Software Installed in the Computer Laboratories of Old

Building

WinRAR 4.01

Images


11 G

Lab No. of PCs and


F211


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7-3770

@3.4Ghz

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader

Adobe Flash Player

ChemOffice

Code Blocks

Google Chrome

J Grasp

Microsoft .Net

Microsoft Web Expression

Microsoft Office Front Page

2003



Microsoft Visio 2010

Visual Studio 2012

Net Beans

Notepad ++

Forefront Antivirus

VLC Player

VMware Player

WinRAR

F218


Brand : Fujitsu

OS : Windows 7 64

Bit

Processor : i7-3770

@3.4Ghz

RAM : 8 GB Ram

Hard Disk : 2 TB

Adobe Reader

Adobe Flash Player

ChemOffice

Code Blocks

Google Chrome

J Grasp

Microsoft .Net


Microsoft Office Front page

2003




Visual Studio 2012

Net Beans

Notepad ++


of 104

Forefront Antivirus

VLC Player

VMware Player

WinRAR

F239


Brand : Lenovo

OS : Windows 7 32

Bit

Processor : Intel Core ™2

CPU

@2.4Ghz

Hard Disk : 160 GB

RAM : 2 GB Ram

Adobe Reader

Code Blocks

Google Chrome

J Grasp

J Flap 7.0

Microsoft .Net





Visual Studio 2012

Net Beans

Notepad ++

Forefront Antivirus

VLC Player

Wamp Server

WinRAR

Cisco Packet Tracer

F240


Brand : Lenovo

OS : Windows 7 32

Bit


CPU

@2.4Ghz

Hard Disk : 160 GB

RAM : 2 GB Ram

Adobe Reader

Code Blocks

Google Chrome

J Grasp

J Flap 7.0

Microsoft .Net





Visual Studio 2012

Net Beans

Notepad ++

Forefront Antivirus

VLC Player

Wamp Server

WinRAR

Cisco Packet Tracer

F244


Brand : Lenovo

OS : Windows 7 32

Bit


CPU

@2.4Ghz

Adobe Reader

Code Blocks

Forefront Antivirus

Google Chrome

J Flap 7.0

J Grasp

Microsoft .Net



of 104

Lab No. of PCs and


Pharmacy

Lab

Total No. of PCs :

26

Brand :

Lenovo

OS :

Windows 7 32 Bit

Processor : Intel

Core ™2 CPU

@2.4Ghz

Hard Disk : 160

GB

RAM : 2 GB

Ram

Adobe Reader

Forefront Antivirus

Google Chrome


VLC Player

WinRAR

X Pharm

Hard Disk : 160 GB

RAM : 2 GB Ram




Net Beans

Notepad ++

Visual Paradigm

Community Version

Visual Studio 2012

VLC Player

Wamp Server

WinRAR


of 104

7.5. Lists of Hardware Resources

7.5.1. List of Hardware Resources in Computer Laboratories of New

Building

SN

Lab No

Name of Item

Brand

Quantity

1.

N413

CPU

Monitor

LCD Projector

Electronic Board

Dell Optiplex 330

Intel Core 2 Duo @ 2.66 GHz

2 GB RAM

160 GB Hard Disk

Dell LCD Monitor

BenQ

Smartboard

31 total

31 total

1

1

2. N414 CPU

Monitors

LCD Projector

Electronic Board

Dell Optiplex 330

Intel Core 2 Duo @ 2.66 GHz

2 GB RAM

160 GB Hard Disk

Dell LCD Monitor

BenQ

Smartboard

31 total

31 total

1

1

3. N415 CPU

Monitors

LCD Projector

Electronic Board

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LCD Monitor

BenQ

Polyvision

31 total

31 total

1

1


of 104

4. N416 CPU

Monitors

Routers

Catalyst

LCD Projector

Electronic Board

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LCD Monitor

Cisco 2800 Series Routers

Catalyst 3560G

BenQ

Polyvision

31 total

31 total

1

31 total

1

1


of 104

SN

Lab No

Name of Item

Brand

Quantity

5 N417 CPU

Monitors

LCD Projector

Electronic Board

IBM Lenovo Intel Core 2 Duo @ 2.4

GHz

2 GB RAM

160 GB HDD

IBM Lenovo LCD Monitors

BenQ

Polyvision

31 total

31 total

1

1

6 N418 CPU

Monitors

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LCD Monitor

48 Total

48 total

7 N419 CPU

Monitors

Printer

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LCD Monitor

63 total

63 total

1


of 104

SN

Lab No

Name of Item

Brand

Quantity

8 N420 CPU

Monitors

LCD Projector

Electronic Board

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LCD Monitor

BenQ

Smartboard

31 Total

31 total

1

1

9 N421 CPU

Monitors

LCD Projector

Electronic Board


GHz

2 GB RAM

160 GB HDD


BenQ

Polyvision

31 total

31 total

1

1

10 N422 CPU

Monitors

LCD Projector

Electronic Board

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LCD Monitor

BenQ

Polyvision

31 Total

31 total

1

1


of 104

7.5.2. List of Hardware Resources in Computer Laboratories of Old

Building

SN

Lab No

Name of Item

Brand

Quantity

1 211 CPU

Monitor

LCD Projector

Electronic Board

Fujitsu i7 3.4Ghz

8GB

2TB HDD

Fujitsu LED Monitors

BenQ projector

Smartboard

31 total

31 total

1

1

2 218 CPU

Monitor

LCD Projector

Electronic Board

Fujitsu I7

8GB

2TB HDD

Fujitsu LED Monitors

BenQ projector

Polyvision

31 total

31 total

1

1

3 239 CPU

Monitors

LCD Projector

Electronic Board

ASUS Intel Core 2 Duo @ 1.8 GHz

1 GB RAM

80 GB HDD


GHz

2 GB RAM

160 GB HDD

Benq LCD Monitors


BenQ Projector

Polyvision

24

8

32 total

24

8

32

1

1


of 104

SN

Lab No

Name of Item

Brand

Quantity

4 240 CPU

Monitors

LCD Projector

Electronic Board

ASUS Intel Core 2 Duo @ 1.8 GHz

1 GB RAM

80 GB HDD

ASUS LCD Monitors

BenQ

Polyvision

30 total

30 total

1

1

5 244 CPU

Monitors

LCD Projector

Electronic Board


GHz

2 GB RAM

160 GB HDD


Asus LCD Monitor

BenQ

Polyvision

31 total

30

1

31 total

1

1

6 Pharmacy

Lab

CPU

Monitor

LCD Projector

Electronic Board


GHz

2 GB RAM

160 GB HDD

BenQ projector

Smartboard

26

26

1

1

7 Fashion

Design Lab

(Caravan

2)

CPU

Monitor

Printers

LCD Projector

Electronic Board


GHz

2 GB RAM

160 GB HDD


HP LaserJet P2015n

BenQ

Polyvision

16 total

16 total

3

1

1


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8 Fashion

Design Lab

(Caravan

5)

CPU

Monitor

HP Pentium 4

HP LCD Monitor

Lenovo LCD Monitor

8 total

6

2

8 total


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7.5.3. List of Hardware Resources in Labs of Engineering Block

SN

Lab No

Name of Item

Brand

Quantity

1 ME207 CPU

Monitor

LCD Projector

Electronic Board

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LED Monitor

BenQ

Smartboard

30 total

30 total

1

1

2 ME215 CPU

Monitor

LCD Projector

Electronic Board

Fujitsu

I7 3.4 GHz

8 GBRAM

2 TB Hard Disk

Fujitsu LED Monitor

BenQ

Smartboard

30 total

30 total

1

1


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SN

Lab No

Name of Item

Brand

Quantity

3 A006 CPU

Monitor

LCD Projector

Electronic Board


GHz

2 GB RAM

160 GB HDD

IBM Lenovo LCD monitors

BenQ

Polyvision

26 total

26

1

1

4 A008 CPU

Monitor

LCD Projector

Electronic Board

Fujitsu Siemens Intel Core 2 Duo

Fujitsu Siemens LCD monitors

Hitachi

Smartboard

18

18

1

1

5 CE113 CPU

Monitor

LCD Projector

Electronic Board

Dell Optiplex 330 Intel Core 2 Duo

@ 2.66 GHz

2 GB RAM

160 GB HDD

HP Compaq d330 Pentium 4

512 MB RAM

80 GB HDD

Dell LCD monitors

BenQ

Smartboard

26

1

26 total

26 total

1

1


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SN

Lab No

Name of Item

Brand

Quantity

6 CE117 CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz

2 GB RAM

160 GB HDD

HP Compaq d330 Pentium 4

512 MB RAM

80 GB HDD

Dell LCD monitors

BenQ

Smartboard

25

1

26

25

1

1

7 CE118 CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz

2 GB RAM

160 GB HDD

Dell LCD monitors

BenQ

Smartboard

36 total

36 total

1

1

8 CE119 CPU

Monitor

LCD Projector

Electronic Board


GHz

2 GB RAM

160 GB HDD

Asus Intel Core 2 Duo @ 1.8 GHz

1 GB RAM

80 GB HDD

IBM Lenovo LCD monitors

Asus LCD Monitor

BenQ

Smartboard

23

1

24

23

1

24

1

1


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7.5.4. List of Hardware Resources in Labs of New ELC Building

SN

Lab No

Name of Item

Brand

Quantity

1 A020 (MMC3)

CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

24

24

1

1

2 A021 (MMC2)

CPU

Monitor

LCD Projector

Electronic Board

Dell Optiplex 330 Intel Core Duo @

2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

24

24

1

1

3 A020 (MMC1)

CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

23

23

1

1

4

A011 (MMC4)

CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

24

24

1

1


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SN

Lab No

Name of Item

Brand

Quantity

5 A109 (Computer

Lab)

CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

23

23

1

1

6 A108 (Computer

Lab)

CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

24

24

1

1

7 A104 (Computer

Lab)

CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

24

24

1

1

8 A101

(Computer

Lab)

CPU

Monitor

LCD Projector

Electronic Board


@ 2.66 GHz 2 GB RAM

160 GB HDD

Dell LCD Monitors

InFocus

Smartboard

25

25

1

1


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SN

Lab No

Name of Item

Brand

Quantity

9. A115

(Free

Access

Lab)

Laptops Fujitsu Siemens 35

10. B115

(Free

Access

Lab)

Laptops Fujitsu Siemens 37

7.6. Labelling and Recording System

All PCs can connect to the HCT domain using the computer name given, as per the

standard method used in naming the Computer laboratory PCs. Computer names are

set as illustrated in the example:

Naming of Computer: Brand name code + PC No.+ Room No.

Example:

Supposed the computer brand is Fujitsu. It is the 2nd computer in room no. 201, and

then the PC Name would be Fs02-201.

Brand name codes are given in the table below:

Brand Name Brand Name Code

Fujitsu Siemens Fs

Hp Hp

Acer Acr

Asus Asus

Lenovo Lenovo

For other resources (wireless LCD Projectors, SmartBoard, Servers, Laptops,

etc.)

Other resources aside from computers in the labs are numbered (Code No.) and

tagged corresponding to the total number of those particular resources. List of these

resources serves as a reference (see App. 11.11). This list contains the information


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such as serial number, model no. and other information necessary to identify the

particular equipment.

7.7. Storage System

Resources are kept within their respective areas, i.e. Servers in the server room with

proper labels and tags. Equipment such as LCD Projectors and laptops are kept in

secured drawers and cabinets. In case of insufficient storage space, additional

cabinets are requested to accommodate these resources.

7.8. Laboratory Equipment Purchasing

Suppliers of computer laboratory equipment are invited to bid and are selected on

their ability to meet the college’s requirements given due consideration to the

product’s quality, timescale, cost, and company services. A list of approved suppliers

is maintained and is compiled according to the following criteria:

o Previous performance in supplying to similar specifications and requirements.

o Offers equipment at a reasonable cost.

o Provides technical support services on a given time frame.

7.9. Receiving and Installation of Equipment

All items received from the suppliers are identified and verified in accordance with

the requirements of the delivery and purchase order, and are inspected for correct

identity, quantity, and any signs of damage. All goods received from the suppliers are

documented accordingly.


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8. ANNUAL REVIEW AND INTERNAL AUDITING


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8.1. Monitoring the Computer Laboratory QA System

A review of the suitability and effectiveness of the QA system with regards to computer

laboratories takes place annually. The objectives of the annual review are:

1. To establish that the QA system is achieving the expected results; that the computer

laboratories are continuing to satisfy the needs and expectations of all students and

staff of the college, and functioning in accordance with the established Operating

Procedures.

2. To expose irregularities or defects in the computer laboratories, identify the weak

points of each computer laboratory and evaluate possible improvements.

3. To analyze the effectiveness of previous corrective actions, and to review the

suitability and adequacy of the QA system for current and future operations.

4. To review any complaints received, identify the cause and recommend corrective

action if necessary.

Internal audit of computer laboratories is undertaken every end of the month to ensure

that each laboratory is fully functional and adheres to the Standard Operating Procedures

of the center. The frequency of internal audit maybe increased when necessary.

8.2. Feedback from End Users

The Computer Services Section (CSS) conducts a survey every semester to collect data

necessary for improving the computer services of ETC. Survey questionnaires were devised

according to its respondents (i.e., staff and students) with the intention of gathering data

on the following:

a. Staff

Network Services

User Support Services

Intranet and Internet Services

SMS Services

Overall Assessment for CSS Services (See App. 11.8)


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b. Students

Network Services

User Support Services

Intranet and Internet Services

SMS Services

Overall Assessment for CSS Services (See App. 11.8)

Based from the data gathered, reports are being generated and analyzed. Please refer

to QA Evidence Collections.

8.3. Documented Inspections and Audit Reports

b. Staff Technical Reports

Every Technical Staff is required to submit Staff Technical Reports (See

App.11.10) every month to ensure that each work plan is being accomplished.

Problems encountered by the staff for a particular request are properly reported.

Staffs recommend solutions to solve the particular problems. The staffs are

encouraged to provide improvement plans for the services they are committed to.

c. Audit Reports

Audits are undertaken by Internal Quality Control Auditors who are experienced

and knowledgeable of the Computer Laboratory operations. Non-conformance

observed during the audit is brought to the attention of the Head of Computer

Services Section and Head of Educational Technology Center; it is documented

and is subject to timely corrective action to ensure full rectification.

Internal Audit is undertaken every month to:

1. Ensure that computer laboratories adhere to the standard policies and

procedures.

2. Ensure that cleanliness and proper organization of hardware resources is

observed within the premises of the laboratory.


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3. Check the status of each computer unit in terms of hardware and software

functionality, and network connectivity.

4. Conduct inventory of hardware resources in each computer laboratory.

5. Log any problem encountered during the audit for the analysis and

recommendation of necessary actions.

8.4. Improvement Plans

The center ensures that continuous services are provided to all the students and staff

of the college. Continuous improvements are implemented based on the Center’s

Strategic Plan.

All staff concerned together with the Head of Computer Services Section and Head of

Educational Technology Center conducts a review on the result of the monthly

internal audits of computer laboratories to address all issues encountered. The

improvement plans for computer laboratories are derived and are illustrated through

SWOT Analysis to emphasize the strengths, weaknesses, opportunities for

improvement, and threats faced in the computer laboratories (See App. 11.12).

8.5. Accomplishments

In order to achieve the goals of the improvement plans, the center gathers end-users’

feedback, staff technical reports, and audit reports to come up with necessary actions.

Upon review, the center gathers all requirements from the concerned department,

examines and evaluates its feasibility, and sends the request to the finance department

for the new computer requirements. Refer to QA Evidence Collections for the

accomplishment reports of the center.


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9. CONCLUSION


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The use of this quality manual is to establish and state the general policies governing

Higher College of Technology’s Quality Management System. These policies define

management’s intentional provision for managing Computer Laboratory operations and

activities in accordance with the College By Laws. These are the top-level policies

representing the HCT's plans or protocol for achieving quality assurance and student’s,

staff and faculty satisfaction. All changes to policies and procedures are required to be

reviewed to ensure that there are no conflicts with these policies stated in this Quality

Manual.

It is the responsibility of head of section to help define, implement and maintain the

procedures required by this manual and to ensure all processes conform to these

requirements. It is the responsibility of all computer laboratory staff to follow procedures

that implement these policies and to help strive for continuous improvement in all

activities and processes of Computer Services Section.

quality sub-manual computer laboratories · prepared by: educational technology center computer...

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