quality strategy june 10, 2009 presented by: debby mcnamara, lcsw, pmp quality coordinator, ahca
TRANSCRIPT
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Quality StrategyQuality Strategy
June 10, 2009June 10, 2009
Presented by:Debby McNamara, LCSW, PMPQuality Coordinator, AHCA
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Performance Improvement ProjectsPerformance Improvement ProjectsQuestion & Answer SessionQuestion & Answer Session
Wednesday, June 10, 2009Wednesday, June 10, 2009
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Did you know…? The Frequently Asked Questions for PIPs on the
myfloridaeqro.com Web site has been updated as of May, 2009.
Your final 2008-9 PIP Validation Reports have been posted to your folder on the HSAG FTP site.
You can schedule technical assistance by contacting Denise Driscoll at [email protected].
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Did you know…? The same process from the past two years will
be used for the submission of PIPs for 2009-2010.
CMS is reviewing all the protocols over the next six months and changes may be occurring.
HSAG is investigating the feasibility of moving the PIP Summary Forms to a Web based submission process for 2010-2011.
The collaborative call schedule has been posted.
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Any Questions?
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EQR Quarterly MeetingEQR Quarterly Meeting
Overview of Current Activities and Overview of Current Activities and Upcoming EQR ActivitiesUpcoming EQR Activities
June 10, 2009June 10, 2009
Presented by:Gretchen Thompson, MBA, CPHQExecutive Director, State & Corporate Services
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Current EQR Activities
Overview of activities
conducted during
state fiscal year 2008-2009
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Current EQR Activities
Performance Improvement Projects (PIPs) Completed validation of two PIPs per MCO Produced the Annual PIP Validation
Summary Report Draft Annual Strategic Report for
Performance Improvement Projects is due to AHCA on June 30, 2009
Technical assistance activities with MCOs, AHCA, and DOEA - ongoing
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Current EQR Activities
Validation of Performance Measures Completed validation of performance
measures reported by HMOs and PSNs (Reform and Non-Reform), PMHPs, CWPMHP and NHDPs
Produced and finalized Annual Validation of Performance Measures report and MCO specific findings
Produced and finalized MCO-specific Validation of Performance Measure reports for PMHPs and NHDPs
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Current EQR Activities
Validation of Performance Measures PMHP initial validation activities are
underway for the new cycle
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Current EQR Activities
Monitoring of MCO Contract Compliance
Working with AHCA and DOEA to finalize monitoring tools and database
– PMHP database tool operational (includes CW-PMHP)
– Tool development to occur for NHDP, PSN, and HMOs once FY 2010 contracts are finalized
Focused reviews continuing
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Current EQR Activities
Strategic HEDIS® Analysis
Produced and finalized HEDIS 2008 Strategic Analysis Report on Reform and Non-reform HMOs and PSNs
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA)
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Current EQR Activities
Technical Assistance in Other Areas Provided technical assistance as
needed Produced quarterly reports on
technical assistance activities provided during the year and status of recommendations
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Current EQR Activities
Dissemination and Education Conducted four quarterly meetings during
the fiscal year Conducted one-on-one technical assistance
sessions Maintained myfloridaeqro.com website Weekly communications with AHCA,
monthly progress reports
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Current EQR Activities
EQR Technical Report Internal analysis underway Draft report due to AHCA in July, 2009
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Year Four EQR Activities
Overview of activities to be
conducted during
state fiscal year 2009-2010
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Year Four EQR Activities
Validation of PIPsValidation of performance measuresReview of compliance with access, structural, and operations standardsStrategic HEDIS® analysis reportsTechnical assistanceDissemination of EQR informationEQRO Technical Report
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Year Four EQR Activities
MARK YOUR CALENDARS!!!!
The next EQR Quarterly Meetings are scheduled for:
Wednesday, September 23, 2009 (Webinar)Wednesday, January 13, 2010 (AHCA Offices)
One-on-One TA sessions Tuesday, January 12, 2010Wednesday, March 24, 2010 (Webinar)Wednesday, June 9, 2010 (AHCA Offices)
One-on-One TA sessions Tuesday, June 8, 2010
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MCO Roles and Responsibilities related to Year Four EQR
Activities (FY 09-10)
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MCO Roles and Responsibilities
Validation of Performance Improvement Projects
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Validation of PIPsMCO Roles and Responsibilities
Provide basic information on the PIPs that are currently underway (Statement of Intent)
Complete the PIP Summary Form and provide supportive documentation for each PIP selected for validation
Review HSAG’s completed PIP Validation Tool and address any Points of Clarification, Partially Met and Not Met evaluation elements
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Validation of PIPsMCO Roles and Responsibilities
Continuing Collaborative PIP activities– Participate in quarterly conference calls– Facilitate at least one quarterly conference call
(with HSAG support)
New Collaborative PIP activities (for NHDPs)– Monthly conference calls– Facilitate at least one monthly conference call
(with HSAG support)
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Validation of PIPsMCO Roles and Responsibilities
Participate in the Collaborative PIP activities– Conduct key activities of the PIP following
the study design– Implement interventions– Collect and analyze two annual re-
measurements
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Project Activity by MonthValidation of Performance Improvement Projects (PIPs)
Task May Jun Jul Aug Sep Oct Nov Dec Jan 10
Feb Mar Apr May Jun
PIPs 7/09 – 9/09Statement of Intent
Requested
10/09 – 12/09Perform Individual
PIP Reviews
01/10 – 2/10Prepare Annual
Validation Summary Report
03/10 – 04/10Prepare Annual Strategic Report
OngoingCollaborative PIP Activities and Technical Assistance
10/09MCOs Submit
PIP Forms
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MCO Roles and Responsibilities
Validation of Performance Measures
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Validation of Performance MeasuresMCO Roles and Responsibilities
Both non-reform and reform HMOs and PSNs provide 2009 HEDIS® RoadMap (HEDIS Record of Administration, Data Management and Processes)
HMOs and PSNs complete and forward supplemental questions document to HSAG
Establish a contact person if questions arise from the HSAG review team
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Validation of Performance MeasuresMCO Roles and Responsibilities
PMHPs complete Information Systems Capabilities Assessment Tool (ISCAT), source code, and when produced, performance measure rates for selected measures.
Prepare for and participate in HSAG’s site visit (May – June annually) and post onsite audit activities.
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Validation of Performance MeasuresMCO Roles and Responsibilities
NHDPs complete Information Systems Capabilities Assessment Tool (ISCAT), source code, and when produced, performance measure rates for selected measures.
Prepare for and participate in HSAG’s site visit (Oct – Nov annually) and post onsite audit activities.
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Project Activity by MonthValidation of Performance Measures (PMVs)
HMOs/PSNs (Reform and Non-Reform)
Task May Jun Jul Aug Sep Oct Nov Dec Jan 10
Feb Mar Apr May
PMVs
HMOs &
PSNs
11/09 – 1/10Prepare Report
10/09-11/09Receive MCO documentation
9/09
Request Documentation
Ongoing TA to AHCA/DOEAfor Performance Measures
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Project Activity by MonthValidation of Performance Measures (PMVs)
PMHPs
Task May Jun Jul Aug Sep Oct Nov Dec Jan 10
Feb Mar Apr May
PMVs
PMHPs
6/09 – 7/09Prepare Report,
Review Final Rates
08/09Finalize PMV
Reports
5/09-6/09
Site Visits
Ongoing TA to AHCA/DOEAfor Performance Measures
03/10Request ISCAT documentation
05/10
Receive ISCAT documentation
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Project Activity by MonthValidation of Performance Measures (PMVs)
NHDPs
Task May Jun Jul Aug Sep Oct Nov Dec Jan 10
Feb Mar Apr May
PMVs
NHDPs
12/09 – 1/10Prepare Report,
Review Final Rates 02/10Finalize PMV
Reports
10/09-11/09
Site Visits
Ongoing TA to AHCA/DOEAfor Performance Measures
08/09Request ISCAT documentation
09/09
Receive ISCAT documentation
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THANK YOU FOR YOUR PARTICIPATION!