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TABLE OF CONTENTS

PEARSON CUSTOM BUSINESS RESOURCESDECISION SCIENCE & MIS

DECISION SCIENCEFeatured Titles 4

Available Cases 7

Complete List of Titles 16

MISFeatured Titles 18

Available Cases 21

Complete List of Titles 28

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4 PEARSON CUSTOM BUSINESS RESOURCES

content and availability subject to change

DECISION SCIENCEFeatured TitlesThis is a partial list of books available in PCBR. There are additional Decision Science titles as wellas titles for other disciplines on our website. If youhave any questions you can contact us [email protected].

EvansStatistics, Data Analysis & Decision Modeling, 4/e

Data and Business Decisions 30pp DS48CH1

Displaying and Summarizing Data 42pp DS48CH2

Probability Distributions and Applications 50pp DS48CH3

Sampling and Estimation 34pp DS48CH4

Hypothesis Testing and Statistical Inference 38pp DS48CH5

Regression Analysis 46pp DS48CH6

Forecasting 34pp DS48CH7

Statistical Quality Control 24pp DS48CH8

Building and Using Decision Models 34pp DS48CH9

Risk Analysis and Monte Carlo Simulation 46pp DS48CH10

Decisions, Uncertainty, and Risk 36pp DS48CH11

Queues and Process Simulation Modeling 40pp DS48CH12

Linear Optimization 52pp DS48CH13

Integer and Nonlinear Optimization 52pp DS48CH14

Appendix: Tables 12pp DS48GL

Page Count Order Code Page Count Order Code

Krajewski/Ritzman/MalhotraOperations Management: Processes and Supply Chains, 9/e

Competing with Operations 32pp DS49CH1

Supplement: Decision Making 18pp DS49SP1

Project Management 42pp DS49CH2

Process Strategy 32pp DS49CH3

Process Analysis 36pp DS49CH4

Supplement: Simulation 20pp DS49SP2

Quality and Performance 46pp DS49CH5

Capacity Planning 26pp DS49CH6

Supplement: Waiting Lines 20pp DS49SP3

Constraint Management 32pp DS49CH7

Lean Systems 30pp DS49CH8

Supply Chain Design 34pp DS49CH9

Supply Chain Integration 34pp DS49CH10

Location 28pp DS49CH11

Inventory Management 36pp DS49CH12

Supplement: Special Inventory Models 14pp DS49SP4


Operations Planning and Scheduling 40pp DS49CH14

Resource Planning 44pp DS49CH15

Supplement: Linear Programming 38pp DS49SP5

Appendix: Normal Distribution 2pp DS49AP1

Appendix: Table of Random Numbers 2pp DS49AP2

Glossary 10pp DS49GL


Decision Science Featured Titles

DECISION SCIENCE 5

Levine/Krehbiel/BerensonBusiness Statistics: A First Course, 5/e


Introduction and Data Collection 24pp DS47CH1

Presenting Data in Tables and Charts 62pp DS47CH2

Numerical Descriptive Measures 48pp DS47CH3

Basic Probability 32pp DS47CH4

Discrete Probability Distributions 28pp DS47CH5

The Normal Distribution 30pp DS47CH6

Sampling and Sampling Distributions 34pp DS47CH7

Confidence Interval Estimation 40pp DS47CH8

Fundamentals of Hypothesis Testing: One-Sample Tests 42pp DS47CH9

Two-Sample Tests and One-Way Anova 70pp DS47CH10

Chi-Square Tests 34pp DS47CH11

Simple Linear Regression 54pp DS47CH12

Multiple Regression 38pp DS47CH13

Statistical Applications in QualityManagement 38pp DS47CH14

Appendix: Review of Arithmetic, Algebra, and Logarithms 4pp DS47AP1

Appendix: Summation Notation and Statistical Symbols 6ppDS47AP2

Appendix: Basic Computing Skills 6pp DS47AP3

Appendix: Student CD-ROM Contents 6pp DS47AP4

Appendix: Tables 24pp DS47AP5

Appendix: Student CD-ROM and Software FAQs 4pp DS47AP6

PintoProject Management: Achieving Competitive Advantage, 2/e

Introduction: Why Project Management? 30pp DS53CH1

The Organizational Context: Strategy, Structure, and Culture 40pp DS53CH2

Project Selection and Portfolio Management 38pp DS53CH3

Leadership and the Project Manager 28pp DS53CH4

Scope Management 32pp DS53CH5

Project Team Building, Conflict, and Negotiation 34pp DS53CH6

Risk Management 28pp DS53CH7

Cost Estimation and Budgeting 32pp DS53CH8

Project Scheduling: Networks, Duration Estimation, and Critical Path 30pp DS53CH9

Project Scheduling: Lagging, Crashing, and Activity Networks 34pp DS53CH10

Critical Chain Project Scheduling 32pp DS53CH11

Resource Management 28pp DS53CH12

Evaluation and Control 32pp DS53CH13

Project Closeout and Termination 28pp DS53CH14

Glossary 14pp DS53GL





Available Cases for DecisionScience CoursesThis is a partial list of cases available on PCBR.Please visit our website to access our collection ofover 28,000 cases and articles and for additionalrecommendations for your specific course.

OPER050 Six Sigma at MotorolaAparna/GuptaICMR, 2005 16ppTeaching Note Available

OPER044 The Making of Boeing 777Aparna/GuptaICMR, 2005 18ppTeaching Note Available

9B07D019 Eagle Services AsiaArnheiterIvey, 2007 14ppTeaching Note Available

506-116-1 Kalamegham’s WoesAseer/George/Prabhuecch—T.A. Pai Management Institute, 2006 6pp

UVA-OM-1114 Musictoday, LLC: Implementing a PeriodicReview Inventory SystemAshton/Gu/LaseterDarden, 2005 12ppTeaching Note Available

9-699-198 Ford Motor Co.: Supply Chain StrategyAustinHBSP, 2001 10ppTeaching Note Available

9-601-114 The iPremier Co. (A): Denial of Service AttackAustin/Leibrock/MurrayHBSP, 2007 12ppTeaching Note Available

9-600-098 IBM Corp. TurnaroundAustin/NolanHBSP, 2000 20ppTeaching Note Available

9B08M010 Mattel and the Toy Recalls (A)Bapuji/BeamishIvey, 2008 16ppTeaching Note Available

9B08M011 Mattel and the Toy Recalls (B)Bapuji/BeamishIvey, 2008 10ppTeaching Note Available

TaylorIntroduction to Management Science, 10/e


Management Science 30pp DS50CH1

Linear Programming: Model Formulation and Graphical Solution 44pp DS50CH2

Linear Programming: Computer Solution and Sensitivity Analysis 40pp DS50CH3

Linear Programming: Modeling Examples 74pp DS50CH4

Integer Programming 46pp DS50CH5

Transportation, Transshipment, and Assignment Problems 56pp DS50CH6

Network Flow Models 50pp DS50CH7

Project Management 72pp DS50CH8

Multicriteria Decision Making 68pp DS50CH9

Nonlinear Programming 26pp DS50CH10

Probability and Statistics 42pp DS50CH11

Decision Analysis 62pp DS50CH12

Queuing Analysis 44pp DS50CH13

Simulation 56pp DS50CH14


Inventory Management 46pp DS50CH16

Appendix: Normal and Chi-Square Tables 2pp DS50AP1

Appendix: Setting Up and Editing a Spreadsheet 4pp DS50AP2

Appendix: The Poisson and Exponential Distrubutions 2pp DS50AP3

Glossary 6pp DS50GL

DECISION SCIENCE 7

OPER056 The Making of Airbus A380Basha/GuptaICMR, 2006 4ppTeaching Note Available

OPER045 Supply Chain Management in L&T (ECC Division)Bhattacharya/DuttaICMR, 2005 10ppTeaching Note Available

9-603-049 QuickMedx, Inc.Bohmer/GrobergHBSP, 2003 30ppTeaching Note Available

9-609-103 Performance Management at Intermountain HealthcareBohmer/RomneyHBSP, 2009 30pp

9-686-093 Kristen’s Cookie Co. (A)BohnHBSP, 2006 4ppTeaching Note Available

UVA-BP-0468 Kellogg-Worthington IntegrationBourgeois/WestDarden, 2003 2pp

95103 Disruptive Technologies: Catching the WaveBower/ChristensenHBSP, 1995 20ppTeaching Note Available

9A95D025 ISO 9000 Implementation AA Polysar(Abridged)Britney/Gulbronson/ChahineIvey, 2001 12pp

A11-06-0018 An Entrepreneur Seeks the Holy Grail of RetailingBuchananThunderbird, 2006 2ppTeaching Note Available

A11-06-0017 When Customer Demands Hurt Channel RelationsBuchananThunderbird, 2006 2ppTeaching Note Available

607-006-1 Exemplar Electronics, Inc (A)Callarman/Spragueecch—China Europe International BusinessSchool, 2007 12pp

OPER026 Sears Logistics Management PracticesChandran/GuptaICMR, 2004 14ppTeaching Note Available

OPER049 SCM and ERP Software Implementation atNike: From Failure to SuccessChaturvedi/GuptaICMR, 2005 20pp

UVA-OM-1021 AVID Medical, Inc.ColleyDarden, 2003 20ppTeaching Note Available

UVA-OM-1063 Note on Waiting-Line Service Processes:Calculations and AnalysisColley/WeissDarden, 2003 24pp

UVA-OM-1176 United States Postal Service: Office Products SourcingCrossDarden, 2005 4pp

9A91J005 Introducing New Technology at General MotorsCummings/GrahamIvey, 2001 4ppTeaching Note Available

606-038-1 Gategourmet: Success Means Getting to the Plane on Time Dayecch—Henley Business School, 2006 6pp

608-038-1 Pioneering Healthy Quick ServiceFood: The Case of Yo! SushDayecch—Henley Business School, 2008 30pp

606-030-1 British Airways: A Journey in Procurement TransformationDay/Andersonecch—ESMT European School of Management& Technology GmbH, 2006 20pp

Decision Science Featured Titles — Cases




608-017-1 Econstroi: An Electronic Buying Platform forthe Construction SectorDelgado/Fontes/Ribeiroecch—AESE—Escola de Direccao e Negocios,2008 20pp

UVA-OM-1177 Sammy Snacks (A)Eakes/Laseter/FairchildDarden, 2005 14pp

9-909-038 Windows VistaEdelmanHBSP, 2009 16pp

9-603-056 Large-scale Change at the WSSCEdmondson/HajimHBSP, 2003 22pp

607-027-1 Small Part, Big Impact: The Miele Way of SourcingEhrgott/Kaufmann/Hochweiss/John/Richter/Seidelecch—WHU Otto Beisheim School ofManagement, 2007 16pp

9B00D010 Hailey KennedyErskine/DaviesIvey, 2001 8ppTeaching Note Available

97101 Mass Customization at Hewlett-Packard: ThePower of PostponementFeitzinger/LeeHBSP, 1997 8pp

FINC046 ICICI Bank’s “Get up to 100% Cash Back”OfferFernando/MeenakshisundaramICMR, 2007 10ppTeaching Note Available

608-018-1 Managing Innovation at BrisaFerreira/Fontesecch—AESE—Escola de Direccao e Negocios,2008 24pp

97205 What Is the Right Supply Chain for Your Products?FisherHBSP, 1997 16pp

94302 Making Supply Meet Demand in an Uncertain WorldFisher/Hammond/Obermeyer/RamanHBSP, 1994 14pp

9A82J004 Fine Footwear LimitedFoerster/MimickIvey, 2007 12ppTeaching Note Available

UVA-OM-0612 PPG Industries: Statistical Quality ControlFreeland/McKensieDarden, 1991 12ppTeaching Note Available

9-601-043 Oracle Corp.Frei/Rodriguez-FarrarHBSP, 2002 20ppTeaching Note Available

UVA-BP-0301 Pontiac Division of General Motors (B)Fulmer/LangenhorstDarden, 1991 4pp

98507 Fast, Global, and Entrepreneurial: SupplyChain Management, Hong Kong Style: AnInterview with Victor FungFung/MagrettaHBSP, 1998 16pp

87603 Competing on the Eight Dimensions of QualityGarvinHBSP, 1987 12pp

R0806G The Multiunit EnterpriseGarvin/LevesqueHBSP, 2008 16pp

606-020-1 Barco: Manufacturing Strategy of PrintedCircuit AssemblyGoeman/Vereecke/Serneelsecch—Vlerick Leuven Gent ManagementSchool, 2006 12pp

9B08D003 Designing Optimal Capacity PlanningStrategiesHall/McPeakIvey, 2008 4ppTeaching Note Available

R0404E Deep Change: How Operational InnovationCan Transform Your CompanyHammerHBSP, 2004 16pp

9-694-046 Barilla SpA (A)HammondHBSP, 2008 22ppTeaching Note Available

DECISION SCIENCE 9

9-695-022 Sport Obermeyer Ltd.Hammond/RamanHBSP, 2006 20ppTeaching Note Available

9B08D006 Introductory Note on OperationsManagementHaywood-FarmerIvey, 2008 36pp

9B06D014 Middlesex Mushrooms Limited (A)Haywood-Farmer/AdlingtonIvey, 2007 14ppTeaching Note Available

9B06D015 Middlesex Mushrooms Limited (B)Haywood-Farmer/AdlingtonIvey, 2007 2ppTeaching Note Available

9B08D002 Banking or Consulting: That is the QuestionHaywood-Farmer/Baker/LevyIvey, 2008 12ppTeaching Note Available

9B05D007 RLG InternationalHaywood-Farmer/CrossIvey, 2008 24pp

9A97D006 Elliot Lake Retirement Living, Inc.Haywood-Farmer/DiotteIvey, 2002 22pp

9B07D017 I-Love-Stickers.comHaywood-Farmer/EisenschmidIvey, 2007 16pp

9B06D016 Boman CommunicationsHaywood-Farmer/Erika LundholmIvey, 2007 14ppTeaching Note Available

9A95D013 University of Western Ontario Book StoreHaywood-Farmer/FletcherIvey, 2002 ® 10ppTeaching Note Available

9A96D006 WhiteWater Specialties LimitedHaywood-Farmer/FletcherIvey, 2002 8ppTeaching Note Available

9A96D005 WhiteWater West Industries LimitedHaywood-Farmer/FletcherIvey, 2002 14ppTeaching Note Available

9A93D001 Western FitnessHaywood-Farmer/LarocqueIvey, 2002 16ppTeaching Note Available

9B07D007 Dr. Nicholas Burns, DDSHaywood-Farmer/MitsisIvey, 2007 12ppTeaching Note Available

9A92D003 Ernst & Young: Processing Personal Tax ReturnsHaywood-Farmer/OsborneIvey, 2002 14pp

9A91D015 Body Shop CanadaHaywood-Farmer/SeligmanIvey, 2001 12ppTeaching Note Available

9A95D015 H.M.S. PinaforeHaywood-Farmer/Stapleton/VandenHovenIvey, 2001 8ppTeaching Note Available

9B00D015 Bottling at Creemore Springs BreweryHaywood-Farmer/TattersallIvey, 2001 8ppTeaching Note Available

9B00D005 Diverse Industries InternationalHaywood-Farmer/TattersallIvey, 2002 8ppTeaching Note Available

9B07D020 Lauren McDonald at Ernst & YoungHaywood-Farmer/Weaver/CybulskiIvey, 2008 12ppTeaching Note Available

906-007-1 A Tale of Two CIOsHead/Ezingeardecch—Henley Business School, 2006 6pp

NAC104 Le ParisienHeineke/Bapista/LindeNACRA, 1997 10ppTeaching Note Available

Cases




R0807L Putting the Service-Profit Chain to Work (HBR Classic)Heskett/Jones/Loveman/Sasser/SchlesingerHBSP, 2008 20pp

UVA-S-0142 Best Buy Co., Inc.HessDarden, 2007 14ppTeaching Note Available

UVA-OM-0751 The ManorHorniman/Landel/Lotze/GasiewskiDarden, 2004 14ppTeaching Note Available

9-604-063 Flextronics International, Ltd.Huckman/PisanoHBSP, 2006 18ppTeaching Note Available

708-060-1 Lifeline: A Social Initiative Led by B-School StudentsHuirem/Galliara/Punekarecch—NMIMS University, 2009 24pp

9-609-069 SAP AG: Orchestrating the EcosystemIansiti/LakhaniHBSP, 2009 20pp

9B01D013 Deere & Company Worldwide LogisticsJohnsonIvey, 2002 6ppTeaching Note Available

9B07D001 Supply Chain Management at Wal-MartJohnsonIvey, 2008 16ppTeaching Note Available

9B07D018 Nissan Canada Inc.Johnson/HunterIvey, 2007 12ppTeaching Note Available

9B00D003 Yield Management at American AirlinesJohnson/Klassen/Haywood-FarmerIvey, 2002 8ppTeaching Note Available

605-045-1 Aeroboutique Inflight RetailJonesecch—University of Surrey, 2006 14p

9A98D005 Industrie Pininfarina: The New Customer DecisionJonesIvey, 2001 22ppTeaching Note Available

9A95D021 Rosenbluth: Supply Chain Management in ServicesKamauff/AllanIvey, 2008 18ppTeaching Note Available

9A97D013 Ventramex and the Mexican Peso CrisisKamauff/Leenders/Ager/CampbellIvey, 2002 14ppTeaching Note Available

9-609-029 Supply Chain Optimization at Hugo Boss (A)Kanji/Dehoratius/RamanHBSP, 2009 22pp

NAC122 Friendly Buick, Inc.Kinnunen/Molloy Jr./AthertonNACRA, 1997 18ppTeaching Note Available

9A97D002 Gadget Toy CompanyKlassen/JohnsonIvey, 2002 4ppTeaching Note Available

OPER033 Carrefour: Managing the Global Supply ChainKonakanchi/GuptaICMR, 2004 16ppTeaching Note Available

OPER029 FedEx: The Supply Chain ManagementSolutions ProviderKonakanchi/GuptaICMR, 2004 20ppTeaching Note Available

OPER042 Volvo’s Product Development Practices—Focus on SafetyKonakanchi/GuptaICMR, 2004 20ppTeaching Note Available

OPER028 Wal-Mart’s Supply Chain ManagementPractices (B): Using IT/Internet to Managethe Supply ChainKonakanchi/GuptaICMR, 2004 18ppTeaching Note Available

DECISION SCIENCE 11

9A89D003 Cedarbrae Volkswagen—Quality of ServiceKudar/EnglishIvey, 2003 30ppTeaching Note Available

NAC2407 Humuss AgendasLawrenceNACRA, 2004 14ppTeaching Note Available

NAC2231 TTI and Warehouse Location: VMI in a GlobalMarketLawrenceNACRA, 2002 12ppTeaching Note Available

9A97D015 Fisher & Paykel LimitedLeendersIvey, 2002 6ppTeaching Note Available

9A94D001 Lamson CorporationLeendersIvey, 2001 8ppTeaching Note Available

9A83D004 Lockhurst Hotels InternationalLeendersIvey, 2001 2pp

9A92D002 Greaves BreweryLeenders/ErskineIvey, 2002 8ppTeaching Note Available

9A82D022 Noram FoodsLeenders/WalshIvey, 2001 18ppTeaching Note Available

9-681-083 Hank Kolb, Director, Quality AssuranceLeonardHBSP, 1993 4ppTeaching Note Available

UVA-OM-0695 Patents and LicensingMacAvoy/FriedmanDarden, 1991, 20pp

9-600-097 Microsoft Office 2000MacCormack/HermanHBSP, 2000 18ppTeaching Note Available

9-600-009 Red Hat and the Linux RevolutionMacCormack/HermanHBSP, 2002 22ppTeaching Note Available

9-601-040 The Rise and Fall of IridiumMacCormack/HermanHBSP, 2001 22ppTeaching Note Available

408-018-1 Call Centers Employment Creator or Career Destroyer?Malik/Ramayecch—MAJU—Mohammad Ali JinnahUniversity, 2008 4pp

9-699-133 Rich-Con SteelMcAfeeHBSP, 2003 10ppTeaching Note Available

9-601-142 Moore Medical Corp.McAfee/BoundsHBSP, 2003 22ppTeaching Note Available

9-603-060 Mount Auburn Hospital: Physician Order EntryMcAfee/Macgregor/BenariHBSP, 2003 18ppTeaching Note Available

9-603-061 Dubai Ports Authority (A)McAfee/Ooms-Wall/Al QasimiHBSP, 2003 20ppTeaching Note Available

9-604-081 Zara: IT for Fast FashionMcAfee/Sjoman/DessainHBSP, 2007 24ppTeaching Note Available

9-604-080 Business Intelligence Software at SYSCOMcAfee/WagonfeldHBSP, 2006 20ppTeaching Note Available

UVA-E-0262 ExxonMobil and the Chad/Cameroon PipelineMead/Werhane/Freeman/WicksDarden, 2007 18ppTeaching Note Available

Cases




R0806D The Next Revolution in ProductivityMerrifield/Calhoun/StevensHBSP, 2008 16pp

OPER052 Six Sigma: A Tool to Increase CustomerSatisfaction at Bank of AmericaMikkilineni/DuttaICMR, 2005 14ppTeaching Note Available

NAC105 Manufacturing at the Titeflex CorporationMillenNACRA, 1997 10ppTeaching Note Available

9-675-014 National Cranberry CooperativeMiller/OlsenHBSP, 1983 12ppTeaching Note Available

9-693-019 Toyota Motor Manufacturing, U.S.A., Inc.MishinaHBSP, 1995 22ppTeaching Note Available

9-693-019 Toyota Motor Manufacturing, U.S.A., Inc.MishinaHBSP, 1995 22ppTeaching Note Available

697-049-1 Delamere Pottery LimitedMoretonecch—Staffordshire University, 2006 18pp

607-005-1 Value Added Buying at Air Catering ChefsMoser/Jahns/Schober/Lockstromecch—European Business School Germany,2007 8pp

OPER025 Nordstrom’s Perpetual Inventory SystemMukundICMR, 2004 16pp

607-001-1 Johannesburg Hospital Pharmacy Optimising OperationsMurray/Basuecch—Wits Business School—University ofthe Witwatersrand, 2008 18pp

606-043-1 Ebay Customer Support OutsourcingNewman/Verma/Grikscheit/Malapatiecch—David Eccles School of Business, 2006 26pp

A11-02-0006A ERP in Tosco (A)Nie/SantoThunderbird, 2002 8ppTeaching Note Available

A11-02-0006B ERP in Tosco (B)Nie/SantoThunderbird, 2002 6ppTeaching Note Available

606-049-1 Moraa FashionsOchola/Schrammecch—Columbia University, 2007 10pp

407-002-1 Travel Procedure at Micron SoftwarePai/Banerjeeecch—T.A. Pai Management Institute, 2007 8pp

UVA-OM-1337 Paulie’s PastriesPalackelDarden, 2008 2pp

UVA-OM-1338 Thermaware, Inc.PalackelDarden, 2008 2pp

UVA-OM-1327 Progressive Insurance Concierge ProgramParvaizDarden, 2008 10pp

OPER064 The Making of Apple’s iPodPawar/GuptaICMR, 2007 22ppTeaching Note Available

UVA-OM-1257 I Can, You Can, We All Can KanbanPease/Ramdas/WeissDarden, 2008 10pp

OPER063 Dell’s Supply Chain Management PracticesPerepu/GuptaICMR, 2007 28ppTeaching Note Available

OPER059 Infosys’ Global Delivery ModelPerepu/GuptaICMR, 2006 18ppTeaching Note Available

OPER057 Supply Chain Management at GCMMFPerepu/GuptaICMR, 2006 18ppTeaching Note Available

DECISION SCIENCE 13

OPER054 Tesco’s Supply Chain Management PracticesPerepu/GuptaICMR, 2006 20ppTeaching Note Available

OPER058 The AXA Way: Improving Quality of ServicesPerepu/GuptaICMR, 2006 18ppTeaching Note Available

OPER055 Zara’s Supply Chain Management PracticesPerepu/GuptaICMR, 2006 14ppTeaching Note Available

UVA-OM-0549 Edgcomb Metals (A): The Troy PlantPfeifer/FergusonDarden, 1991 12ppTeaching Note Available

UVA-OM-0571 Edgcomb Metals (C): The Troy PlantPfeifer/StewartDarden, 1991 2ppTeaching Note Available

UVA-OM-0562 Edgcomb Metals (B): The Troy PlantPfeifer/Stewart/FergusonDarden, 1991 6ppTeaching Note Available

OPER023 Amazon.com’s Inventory ManagementPillai/DuttaCMR, 2004 14ppTeaching Note Available

OPER034 Operations at WhirlpoolPillai/Regani/DuttaICMR, 2004 16ppTeaching Note Available

9B08D004 Acme Medical ImagingPillittereIvey, 2008 6ppTeaching Note Available

9A82D006 Martin Trailers LimitedPiperIvey, 2001 4ppTeaching Note Available

9-693-035 American Connector Co. (A)Pisano/RossiHBSP, 1992 18ppTeaching Note Available

604-021-1 From Russia with LovePolbitsyn/Stonebrakerecch—Northeastern Illinois University, 2007 14pp

9B07D009 Halton Recycling, Ltd.Prahinski/FanIvey, 2007 18pp

9B05D014 Multiple Sclerosis Society of Canada:London-Grand Bend Bicycle TourPrahinski/YeungIvey, 2007 8ppTeaching Note Available

PROM005 The Delhi Metro Project: Effective ProjectManagement in the Indian Public SectorPrasad/Govind/GeorgeICMR, 2006 24ppTeaching Note Available

PROM006 The Millau Viaduct Project: Creating anEngineering MarvelPrasad/Govind/GeorgeICMR, 2006 24ppTeaching Note Available

OPER047 Global Supply Chain Management: BestPractices at Li & Fung LimitedRadhika/GuptaICMR, 2005 18ppTeaching Note Available

OPER024 The Six Sigma “Plus’ Quality Initiative atHoneywellRadhika/MukundICMR, 2004 16pp

OPER027 Unilever Restructures its Supply ChainManagement PracticesRadhika/MukundICMR, 2004 16pp

NAC132 Della Steam Plant: Should the Turbine BeShut Off?Raju/SankarNACRA, 1998 14ppTeaching Note Available

UVA-OM-1194 A Note on Managing Process FlowsRamdasDarden, 2007 8pp

Cases




UVA-OM-1097 Tastee Snax Cookie Company (B)RamdasDarden, 2004 2ppTeaching Note Available

OPER051 Mass Customization: The BMW WayRegani/DuttaICMR, 2005 14ppTeaching Note Available

OPER046 Project Scorpio: The Making of India’s FirstIndigenous Sports Utility VehicleRegani/DuttaICMR, 2005 16ppTeaching Note Available

OPER043 Taiichi Ohno and the Toyota ProductionSystemRegani/DuttaICMR, 2004 20ppTeaching Note Available

OPER062 Quality and Safety Practices at LEGORegani/GeorgeICMR, 2007 16ppTeaching Note Available

UVA-OM-1331 Opportunity Consultants, Inc., 2007Reynolds/LandelDarden, 2007 4pp

R0211F Six IT Decisions Your IT People Shouldn’t MakeRoss/WeillHBSP, 2002 16pp

607-010-1 Cinema Luxury at the RexRowellecch—The University of Buckingham, 2007 14pp

604-050-1 Compania Cervecera De Nicaragua SA (B)Saenz/Vargasecch—INCAE Biblioteca de Nicaragua, 2006 14pp

407-039-1 The Privatization of PTCL: Pakistan’sTelecommunication GiantSalim/Ramayecch—MAJU—Mohammad Ali JinnahUniversity, 2007 6pp

NAC2216 Fuddruckers and the Crystal Coast Musical FestivalShaferNACRA, 2002 6ppTeaching Note Available

NAC123 United Lock Door Hardware Division (A)Shafer/Oswald/NembhardNACRA, 1997 14ppTeaching Note Available

NAC124 United Lock Door Hardware Division (B)Shafer/Oswald/NembhardNACRA, 1997 2pp

9-689-030 Donner Co.ShapiroHBSP, 1998 14ppTeaching Note Available

9-688-122 National Cranberry Cooperative (Abridged)ShapiroHBSP, 2006 10pp

9-694-047 Measure of Delight: The Pursuit of Quality atAT&T Universal Card Services (A)Shapiro/Watkins/RosegrantHBSP, 1997 24ppTeaching Note Available

9-609-096 Tokyo Electron LtdShih/KingHBSP, 2009 18pp

602-007-1 BPL Sanyo’s International OperationsSingh/Shahecch—Indian Institute of Management Indore (IIMI), 2008 16pp

99509 Decoding the DNA of the Toyota ProductionSystemSpear/BowenHBSP, 1999 20pp

9-601-020 Madison Avenue: Digital Media Services (A)Spear/DannHBSP, 2005 24ppTeaching Note Available

9-601-022 Deaconess-Glover Hospital (A)Spear/KenagyHBSP, 2005 24ppTeaching Note Available

DECISION SCIENCE 15

R0310J The Lean Service MachineSwankHBSP, 2003 16pp

600-018-1 Lensco and Process Design for the Spectacles MarketSweeney/Laneecch—Cranfield School of Management, 2008 16pp

OPER060 SYSCO’s Supply Chain Management PracticesTejomoortula/Fernando/MeenakshisundaramICMR, 2006 22ppTeaching Note Available

9-699-012 Innovation at 3M Corp. (A)Thomke/NimgadeHBSP, 2002 24ppTeaching Note Available

9-605-080 Exel plc—Supply Chain Management at HausMartTon/WheelwrightHBSP, 2005 22ppTeaching Note Available

9-696-084 Deutsche AllgemeinversicherungUptonHBSP, 1997 12ppTeaching Note Available

604-049-1 Compania Cervecera De Nicaragua SA (A)Vargas/Saenzecch—INCAE Biblioteca de Nicaragua, 2007 30pp

605-001-1 Intra-Firm Supply Relationships: The Tyrenco CaseVidal/Koulikoff-Souvironecch—CERAM Business School, 2008 18pp

UVA-OM-1262 Beef-Noodle CasseroleWeissDarden, 2007 4pp

UVA-OM-1322 Da Click’s “Throwback” JerseysWeissDarden, 2007 2pp

UVA-OM-1330 Kristin SimmerWeissDarden, 2008 4pp

UVA-OM-1336 Nomad Oil CorporationWeissDarden, 2008 6pp

UVA-OM-0917 YBE AND CO.WeissDarden, 2004 4pp

9-692-015 Manzana Insurance: Fruitvale Branch(Abridged)WheelwrightHBSP, 1997 14ppTeaching Note Available

9-692-015 Manzana Insurance: Fruitvale Branch(Abridged)WheelwrightHBSP, 1997 14ppTeaching Note Available

UVA-OM-1325 Dell Computer: Back to the FutureZimmermanDarden, 2008 18pp

UVA-OM-1328 Starbucks Corp.: Clouds in Your CoffeeZimmermanDarden, 2008 12pp

UVA-OM-1333 The Toyota Production System: “The Scent ofthe Cornered Ferret”ZimmermanDarden, 2008 20pp

Complete List of Decision Science TitlesEach of the texts below is available for customization.If you would like a custom version of any of the titlesor a combination of chapters from more than onebook, email [email protected] the authorname and title(s), which chapters you want included,and any additional cases or articles you wish to include.

BUSINESS STATISTICS

Berenson/Levine/KrehbielBasic Business Statistics: Concepts and Applications, 11/e, © 2009

EvansStatistics, Data Analysis, and Decision Modeling, 4/e, © 2010

Cases—Complete List of Decision Science Titles



Groebner/Shannon/Fry/SmithBusiness Statistics: A Decision Making Approach, 7/e, ©2008

Levin/RubinStatistics For Management, 7/e, © 1998

Levine/Berenson/Krehbiel/StephanStatistics For Managers Using Microsoft Excel, 5/e, © 2008

Levine/Krehbiel/BerensonBusiness Statistics: A First Course, 5/e, © 2010

MANAGEMENT SCIENCE/OPERATIONSRESEARCH

Balakrishnan/Render/StairManagerial Decision Modeling with Spreadsheets,2/e, © 2007

Moore/WeatherfordDecision Modeling With Microsoft Excel, 6/e, © 2001

Render/Stair/HannaQuantitative Analysis for Management, 10/e, © 2009

TayloIntroduction to Management Science, 10/e, © 2010

PRODUCTION/OPERATIONS MANAGEMENT

Anupindi, Et Al.Managing Business Process Flows, 2/e, © 2006

Arnold/Chapman/CliveIntroduction to Materials Management Casebook , 2/e,revised edition, © 2004

Bozarth/HandfieldIntroduction to Operations and Supply Chain Management,2/e, © 2008

ChapmanThe Fundamentals of Production Planning and Control,1/e, © 2006

ChopraSupply Chain Management, 4/e, © 2010

Fawcett/Ellram/OgdenSupply Chain Management: From Vision to Implementation,1/e, © 2007

FosterManaging Quality: Integrating The Supply Chain, 4/e, © 2010

Heineke/MeileGames And Exercises In Operations Management,1/e, © 1995

Heizer/RenderOperations Management, 9/e, © 2008

Heizer/RenderPrinciples Of Operations Management, 7/e, © 2008

Krajewski/Ritzman/MalhotraOperations Management: Processes and Value Chains,9/e, © 2010

Latona/NathanCases And Readings In POM, © 1994

Pinto,Project Management: Achieving Competitive Advantage,2/e, © 2010

SchmennerPlant And Service Tours In Operations Management,5/e, © 1998

FT PRESS, PH PROFESSIONAL BUSINESS &WHARTON SCHOOL PUBLISHING TITLES ONDECISION SCIENCE

Gitlow/LevineSix Sigma for Green Belts and Champions: Foundations,DMAIC, Tools, Cases, and Certification, 1/e

Gitlow/Levine/PopovichDesign for Six Sigma for Green Belts and Champions:Applications for Service Operations--Foundations, Tools,DMADV, Cases, and Certification, 1/e

LevineStatistics for Six Sigma Green Belts with Minitab and JMP, 1/e

Snee/HoerlLeading Six Sigma: A Step-by-Step Guide Based onExperience with GE and Other Six Sigma Companies, 1/e

Snee/HoerlSix Sigma Beyond the Factory Floor: Deployment Strategiesfor Financial Services, Health Care, and the Rest of the RealEconomy, 1/e

Sodhi/SodhiSix Sigma Pricing: Improving Pricing Operations to Increase Profits, 1/e

Trusko/Pexton/Harrington/GuptaImproving Healthcare Quality and Cost with Six Sigma, 1/e

COMING SOON IN DECISION SCIENCE!

Anupindi/Chopra/Deshmukh/Van Mieghem/ZemelManaging Business Process Flows, 3/e, © 2011

Groebner/Shannon/Fry/SmithBusiness Statistics: A Decision Making Approach,8/e, © 2011

Heizer/RenderOperations Management, 10/e, © 2010

Heizer/RenderPrinciples Of Operations Management, 8/e, © 2010


Complete List of Decision Science Titles—MIS Featured Titles

17

MIS Featured TitlesThis is a partial list of books available in PCBR. There are additional MIS titles as well as titles forother disciplines on our website. If you have anyquestions you can contact us [email protected].

Kroenke/AuerDatabase Concepts, 4/e

Getting Started 52pp MIS29CH1

The Relational Model 50pp MIS29CH2

Structured Query Language 94pp MIS29CH3

SQL Views 18pp MIS29CH4

Data Modeling and the Entity-Relationship Model 38pp MIS29CH5

Database Design 36pp MIS29CH6

Database Administration 60pp MIS29CH7

Database Processing Applications 46pp MIS29CH8

Database Processing for Business Intelligence 44pp MIS29CH9

Glossary 6pp MIS29GL


KroenkeExperiencing MIS, 2/e

Part Opener: MIS and You 4pp MIS28P1

IS in the Life of Business Professionals 20pp MIS28CH1

Business Processes, Information, and Information Systems 22pp MIS28CH2

Organizational Strategy, Information Systems, and Competitive Advantage 22pp MIS28CH3

The International Dimension: The Global Economy 6pp MIS28ID1

Review: MIS and You 4pp MIS28R1

Case: Getty Images Serves Up Profit 4pp MIS28C1

Part Opener: Using Information Technology 4pp MIS28P2

Hardware and Software 26pp MIS28CH4

Database Processing 24pp MIS28CH5

Data Communications 28pp MIS28CH6

The International Dimension: Global Communication 6pp MIS28ID2

Review: Using Information Technology 6pp MIS28R2

Case: Aviation Safety Network 6pp MIS28C2

Part Opener: Using Is For Competitive Advantage 4pp MIS28P3

Business Process Management 30pp MIS28CH7

E-Commerce and Web 2.0 26pp MIS28CH8

Business Intelligence and Information Systems for Decision Making 20pp MIS28CH9

The International Dimension: Global Information Systems 6pp MIS28ID3

Review: Using IS for Competitive Advantage 4pp MIS28R3


MIS




Page Count Order Code

Continued

KroenkeExperiencing MIS, 2/e


Case: Dun and Bradstreet Data via Web Services 2pp MIS28C3

Part Opener: Information Systems Management 4pp MIS28P4

Information Systems Development 26pp MIS28CH10

Information Systems Management 20pp MIS28CH11

Information Security Management 28pp MIS28CH12

The International Dimension: International IT Development and Management 8pp MIS28ID4

Review: Information Systems Management 6pp MIS28R4

Case: The Need for Technical Feasibility 4pp MIS28C4

Chapter Extension: Improving Your Collaboration Skills 10pp MIS28CE1

Chapter Extension: Using Collaboration Information Systems 16pp MIS28CE2

Chapter Extension: Information Systems and Decision Making 6pp MIS28CE3

Chapter Extension: Knowledge Management and Expert Systems 10pp MIS28CE4

Chapter Extension: Introduction to Microsoft Excel 18pp MIS28CE5

Chapter Extension: Preparing a Computer Budget Using Excel 16pp MIS28CE6

Chapter Extension: Database Design 14pp MIS28CE7

Chapter Extension: Using Microsoft Access 18pp MIS28CE8

Chapter Extension: Using Excel and Access Together 26pp MIS28CE9

Chapter Extension: How the Internet Works 16pp MIS28CE10

Chapter Extension: Functional Processes, Applications and Systems 14pp MIS28CE11

Chapter Extension: Cross-Functional Processes, Applications, and Systems 14pp MIS28CE12

Chapter Extension: Interorganizational Processes: Supply Chain Management 10pp MIS28CE13

Chapter Extension: Innov8: Playing the Business Process Simulation 4pp MIS28CE14

Chapter Extension: Social Networking and User-Generated Content (UGC) 12pp MIS28CE15

Chapter Extension: Database Marketing 10pp MIS28CE16

Chapter Extension: Reporting Systems and OLAP 14pp MIS28CE17

Chapter Extension: Systems Development for Small Businesses 12pp MIS28CE18

Chapter Extension: Systems Development Project Management 14pp MIS28CE19

Chapter Extension: Outsourcing 10pp MIS28CE20

Chapter Extension: Financing and Accounting for IT Projects 12pp MIS28CE21


KroenkeMIS Essentials, 1/e

Part Opener: MIS and You 4pp MIS30P1

IS in the Life of Business Professionals 20pp MIS30CH1

Business Processes, Information, and Information Systems 22pp MIS30CH2

Organizational Strategy, Information Systems, and Competitive Advantage 22pp MIS30CH3

The International Dimension: The Global Economy 6pp MIS30ID1

Review: Consider Your Net Worth 4pp MIS30R1

Case: Getty Images Serves Up Profit 4pp MIS30C1

Part Opener: Using Information Technology 4pp MIS30P2

Hardware and Software 26pp MIS30CH4

Database Processing 24pp MIS30CH5

Data Communications 28pp MIS30CH6

The International Dimension: Global Communication 6pp MIS30ID2


MIS Featured Titles

19MIS


Continued

KroenkeMIS Essentials, 1/e



Case: Aviation Safety Network 6pp MIS30C2

Part Opener: Using IS for Competitive Advantage 4pp MIS30P3

Business Process Management 30pp MIS30CH7

E-Commerce and Web 2.0 26pp MIS30CH8

Business Intelligence and Information Systems for Decision Making 20pp MIS30CH9

The International Dimension: Global Information Systems 6pp MIS30ID3


Case: Dun and Bradstreet Data via Web Services 2pp MIS30C3

Part Opener: Information Systems Management 4pp MIS30P4

Information Systems Development 26pp MIS30CH10

Information Systems Management 20pp MIS30CH11

Information Security Management 28pp MIS30CH12

The International Dimension: International IT Development and Management 8pp MIS30ID4


Case: The Need for Technical Feasibility 4pp MIS30C4

Chapter Extension: Improving Your Collaboration Skills 10pp MIS30CE1

Chapter Extension: Using Collaboration Information Systems 16pp MIS30CE2


Laudon/TraverE-commerce 2010: Business. Technology. Society., 6/e


The Revolution is Just Beginning 63pp MIS36CH1

E-commerce Business Models and Concepts 58pp MIS36CH2

The Internet and World Wide Web: E-commerce Infrastructure 85pp MIS36CH3

Building an E-commerce Website 61pp MIS36CH4

Online Security and Payment Systems 78pp MIS36CH5

E-commerce Marketing Concepts 87pp MIS36CH6

E-commerce Marketing Communications 69pp MIS36CH7

Ethical, Social, and Political Issues inE-commerce 81pp MIS36CH8

Online Retailing and Services 80pp MIS36CH9

Online Content and Media 70pp MIS36CH10

Social Networks, Auctions, and Portals 55pp MIS36CH11

B2B E-commerce: Supply Chain Management and Collaborative Commerce 56pp MIS36CH12

MIS


www.pearsoncustom.com keyword search: pcbr content and availability subject to change

Available Cases for MIS CoursesThis is a partial list of cases available on PCBR.Please visit our website to access our collection ofover 28,000 cases and articles and for additionalrecommendations for your specific course.

905-009-6 Business Continuity and Data RecoveryAhmed/Aftabecch—MAJU—Mohammad Ali JinnahUniversity, 2005 44pp

905-010-6 Customer Relationship Management (CRM)Ahmed/Sattiecch—MAJU—Mohammad Ali JinnahUniversity, 2005 56pp

UVA-IT-0011 Brown-Forman: Profiting on CorporateComputingAllen/LennonDarden, 1996 26ppTeaching Note Available

9B05E008 Dollar Thrifty Automotive Group: Online DiscountingAnderson/MarcusIvey, 2005 4ppTeaching Note Available

9B04E017 Canada Bank Credit Card Co.Anderson/MoirIvey, 2005 8pp

9B04E020 Normal Distribution and the NCAATournamentAnderson/ZaricIvey, 2005 6ppTeaching Note Available

9-809-099 F-Secure Corporation: Software as a Service(SaaS) in the Security Solutions MarketApplegate/AustinHBSP, 2009 22pp

9-196-012 Singapore Unlimited: Building the NationalInformation InfrastructureApplegate/Neo/King/KnoopHBSP, 1996 30ppTeaching Note Available

9-699-022 Cisco Systems, Inc.: Implementing ERPAustin/Nolan/CotteleerHBSP, 2002 20ppTeaching Note Available

906-040-1 Healthnet: Scaling-Up ICT Innovation in the Healthcare Region of CreteBarrett/Constantinidesecch—Lancaster University ManagementSchool, 2006 14pp

Valacich/SchneideInformation Systems Today: Managing the Digital World, 4/e

Managing in the Digital World 38pp MIS27CH1

Fueling Globalization through Information Systems 46pp MIS27CH2

Valuing Information Systems Investments 50pp MIS27CH3

Managing the Information Systems Infrastructure 58pp MIS27CH4

Enabling Commerce Using the Internet 48pp MIS27CH5

Enhancing Collaboration Using Web 2.0 38pp MIS27CH6

Securing Information Systems 44pp MIS27CH7

Enhancing Business Intelligence Using Information Systems 50pp MIS27CH8

Building Organizational Partnerships Using Enterprise Information Systems 50pp MIS27CH9

Developing and Acquiring Information Systems 48pp MIS27CH10

Managing Information Systems Ethics and Crime 48pp MIS27CH11

Technology Briefing: Advanced Topics and Trends in Managing the Information Systems Infrastructure 62pp MIS27TB

Appendix: Acronyms 2pp MIS27AP



MIS Featured Titles — Cases

21MIS

9B04E032 Information Systems at FirstCaribbean:Choosing a Standard Operating EnvironmentBeaubien/MahonIvey, 2005 12ppTeaching Note Available

9B05E004 Mars Incorporated: Online ProcurementBellIvey, 2005 6ppTeaching Note Available

9B05E022 Selecting Stocks for a Hedge FundBell/PietruszkaIvey, 2008 4pp

9B07E017 Ai Li Industrial Company Ltd.Bell/Wong/Chan/FunezIvey, 2007 4ppTeaching Note Available

9B08E005 Container Transportation CompanyBell/Xiaodong/ZhangIvey, 2008 4ppTeaching Note Available

908-029-1 Gartner’s Magic Quadrant and Hype CycleBresciani/Epplerecch—Universita Della Svizzera Italiana (USI),2009 20pp

905-028-1 Banca Mediolanum: Knowledge Managementand Electronic SupportCappettaecch—SDA Bocconi, 2005 10pp

R0305B IT Doesn’t MatterCarrHBSP, 2003 32pp

R0811F Teaming Up to Crack Innovation andEnterprise IntegrationCash/Earl/MorisonHBSP, 2008 16pp

9-189-056 Mrs. Fields CookiesCash/OstrofskyHBSP, 1993 18ppTeaching Note Available

906-051-1 IT and Credit Rating in BanksChachadi/Kumarecch—T.A. Pai Management Institute, 2006 6pp

ITSY056 The Fall of PartyGamingChakraborty/GuptaICMR, 2007 16ppTeaching Note Available

ITSY048 Knowledge Management Practices at ToyotaMotorsChaturvedi/DuttaICMR, 2005 20ppTeaching Note Available

ITSY045 ERP Implementation Failure at HPChaturvedi/GuptaICMR, 2005 18ppTeaching Note Available

ITSY049 GM’s E-Business StrategyChaturvedi/GuptaICMR, 2005 16ppTeaching Note Available

ITSY046 Outsourcing IT—The GM WayChaturvedi/GuptaICMR, 2005 14ppTeaching Note Available

UVA-OB-0618 Chicago Park District (A)ClawsonDarden, 1996 14ppTeaching Note Available

UVA-OB-0619 Chicago Park District (B): Come Out and Play!ClawsonDarden, 1996 26ppTeaching Note Available

UVA-OB-0620 Chicago Park District (C): The InformationSystems ProjectClawsonDarden, 1996 18ppTeaching Note Available

UVA-OB-0621 Chicago Park District (D)ClawsonDarden, 1997 8ppTeaching Note Available

9B07E021 Richter: Information Technology at Hungary’sLargest PharmaCompeau/Mitchell/Drotos/Incze/VasIvey, 2008 24ppTeaching Note Available



9B07E010 Waterloo Regional Police Services:Reassessing the CIMS ProjectCompeau/MovoldIvey, 2007 10pp

9B01E013 Waterloo Regional Police Services: The CIMSProject (A)Compeau/Schneberger/MovoldIvey, 2007 14ppTeaching Note Available

UVA-C-2270 Navy Marine Corps Intranet (NMCI): 2007 UpdateCrossDarden, 2007 8pp

905-002-1 IT-Driven Customer Service or Customer-Driven IT Service: Does It Matter?Damsgaard/Horluk/Jensenecch—Aarhus Universitet, 2006 24pp

98401 Putting the Enterprise Into the Enterprise SystemDavenportHBSP, 1998 20pp

906-033-1 Akash-Jackson Pvt LtdDev/Kidiyoorecch—T.A. Pai Management Institute, 2006 8pp

95104 The Information Executives Truly NeedDruckerHBSP, 1995, 12pp

903-036-1 IT Outsourcing at Old MutualDuffy/Brownecch—Wits Business School—University ofthe Witwatersrand, 2005 24pp

UVA-F-1371 Chocolate Confections CompanyEades/WeaverDarden, 2002 14pp

904-021-1 A Computer-Aided Disaster at LondonAmbulance ServicesEgnal/Whittakerecch—Wits Business School—University ofthe Witwatersrand, 2005 18pp

904-040-1 Have Knowledge, Will Travel: The Difficult Knowledge Transfer from Analyst to ConsultantEpplerecch—Universita Della Svizzera Italiana (USI),2006 4pp

R0310G The Real New EconomyFarrellHBSP, 2003 16pp

9-800-160 Buckman Laboratories (A)FulmerHBSP, 2003 16ppTeaching Note Available

907-018-1 Asia-Pacific Strategy for Online Hotel Reservations: Cendant TravelDistribution ServicesGoodwin/Siguawecch—Asian Business Case Centre, 2008 14pp

907-018-5 Hotel Reservation IndustryGoodwin/Siguawecch—Asian Business Case Centre, 2007 8pp

9B04E004 KPMG Forensic: Money Laundering at Agnes InsuranceGopal/ChandrasekharIvey, 2006 14pp

903-030-1 Implementation of the Balanced Scorecard as a Means of Corporate Learning: ThePorsche CaseGunkel/Probstecch—University of Geneva, 2008 10pp

R0109G Your Next IT StrategyHagel/BrownHBSP, 2001 12pp

9B08E003 Security Breach at TJXHaggerty/ChandrasekharIvey, 2008 12ppTeaching Note Available

9B08E009 Unity Bank: Realizing Value From an M&A IntegrationHaggerty/FongIvey, 2009 16ppTeaching Note Available

9B08E007 Canadian Tire: Business Intelligence in 2006Haggerty/MarkIvey, 2008 8pp

9B08E008 Canadian Tire: Business Intelligence in 2008Haggerty/MarkIvey, 2008 2pp

Cases

23MIS

R0907A Your Medical Information in the Digital AgeHalamkaHBSP, 2009 8pp

90406 Reengineering Work: Don’t Automate, ObliterateHammerHBSP, 1990 8pp

9B06E002 Implications of Streaming Media: A Technical NoteHoch/KurshIvey, 2006 12pp

9B07E022 Invensis Technologies (P) Ltd: A Global BPOService Provider from IndiaJayaraman/LuoIvey, 2008 20ppTeaching Note Available

ITSY052 E-Learning Initiatives at MotorolaJoseph/GuptaICMR, 2005 14ppTeaching Note Available

ITSY047 JPMorgan Chase-IBM—The OutsourcingJourneyJoseph/GuptaICMR, 2005 14ppTeaching Note Available

9B05E023 KL Worldwide Enterprises, Inc.: Putting it to WorkKesnerIvey, 2006 26ppTeaching Note Available

18-162-92-1 Cresbank: System Design Consultant’s SelectionKhan/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 30pp

905-001-1 From Paper to Screen: Voyage Towards Real-Time in Maritime Navigation—Singapore’s Hydrographic ServicesKit/Geok/Lishanecch—Asian Business Case Centre, 2007 26pp

906-046-1 Case of Re-Engineering From a Monolithic to a Component-Based SystemKotlarskyecch—Warwick Business School, 2008 26pp

903-019-1 Abcam.com: Shaping Industry DynamicsThrough Flexible Intermediation Strategies in the Business ModelKullar/Barrettecch—Cambridge Judge Business School,2006 20pp

ITSY050 CRM Implementation Failure at Cigna CorporationKumar/GuptaICMR, 2005 14ppTeaching Note Available

ITSY051 Information Technology Outsourcing at BBCKumar/GuptaICMR, 2005 14ppTeaching Note Available

9B06E003 Mercedes-Benz Usa: Investing in IT InfrastructureKursh/HochIvey, 2006 14ppTeaching Note Available

UVA-ENT-0029 Introduction to Planning and ImplementingInformation Technology in Small and Growing BusinessesLarson/van HalemDarden, 1996 10pp

905-015-1 Importing Industry Specific Software: HowAmerican Are Canadians?Lee/Curriecch—Dalhousie University, 2005 6pp

IJITE1-1LA2 A Modern Approach to IT CorporateManagement—StrategyLientzecch—Senate Hall Academic Publishing, 2007 10pp

906-019-1 Commercial Bank of Africa: Using Informationand Communication Technology to RemainCompetitive (A)Low/Mullins/Anzaya/Chegeecch—London Business School (LBS), 2008 20pp

906-020-1 Kenya Tea Development Agency: The Role ofInformation Systems in Organizations (A)Low/Mullins/Chege/Anzayaecch—London Business School (LBS), 2008 24pp



904-024-1 Inspiration Joins Perspiration: Thomas Edisonas a Dynamo of Applied CreativityMaitalecch—Technion Institute of Management(TIM), 2005 12pp

9-109-052 Basic Techniques for the Analysis ofCustomer Information Using Excel 2007: AStep-by-Step ApproachMartinez-JerezHBSP, 2009 40pp

R0611J Mastering the Three Worlds of Information TechnologyMcAfeeHBSP, 2006 16pp

R0807J Investing in the IT That Makes a Competitive DifferenceMcAfee/BrynjolfssonHBSP, 2008 16pp

9-303-097 CareGroupMcFarlan/AustinHBSP, 2005 22ppTeaching Note Available

9-398-008 Providian Trust: Tradition and Technology (A)McFarlan/DaileyHBSP, 1999 20ppTeaching Note Available

9-304-055 Enabling Business Strategy with IT at theWorld BankMcFarlan/DeLaceyHBSP, 2003 30ppTeaching Note Available

9-304-019 Royal Caribbean Cruises Ltd.McFarlan/MassoniHBSP, 2003 28ppTeaching Note Available

9-300-024 Charles Schwab Corp. (A)McFarlan/TempestHBSP, 2001 20ppTeaching Note Available

9-303-106 Cathay Pacific: Doing More with LessMcFarlan/YoungHBSP, 2003 26ppTeaching Note Available

9-301-009 Li & Fung: Internet Issues (A)McFarlan/YoungHBSP, 2005 20ppTeaching Note Available

9B05E002 A Hacker Attack: An E-Commerce Nightmare (A)Meister/BellIvey, 2005 8ppTeaching Note Available

9B05E003 A Hacker Attack: An E-Commerce Nightmare (B)Meister/BellIvey, 2005 6ppTeaching Note Available

9B05E018 Knowledge Management at AccentureMeister/DavenportIvey, 2005 20pp

9B06E018 Canadian Air Transport Security Authority (CATSA)Meister/MarkIvey, 2007 10pp

9B05E007 IBM’s Knowledge Management Proposal forthe Ontario Ministry of EducationMeister/MarkIvey, 2005 14ppTeaching Note Available

906-049-1 Communications TechnologyMishra/Natarajan/Ramachandranecch—T.A. Pai Management Institute, 2007 12pp

9B07E008 Waterloo Regional Police Services: The CIMSProject (B)Movold/CompeauIvey, 2007 4ppTeaching Note Available

9B07E009 Waterloo Regional Police Services: The CIMSProject (C)Movold/CompeauIvey, 2007 6ppTeaching Note Available

9B07A018 Anduro Marketing: Internet Services vs.Software SalesMunro/HuffIvey, 2007 14ppTeaching Note Available

9B08E010 Critical Mass: The IT Creativity ChallengeMunro/HuffIvey, 2008 10ppTeaching Note Available

Cases

25MIS

9B08C004 Pay Zone Consulting: A Global Virtual OrganizationMunro/HuffIvey, 2008 12ppTeaching Note Available

9B08E004 STARS Air Ambulance: An InformationSystems ChallengeMunro/HuffIvey, 2008 12ppTeaching Note Available

9B06E007 Canadian Firearms ProgramNeufeld/WanIvey, 2006 14ppTeaching Note Available

9A99E017 Lipton CanadaNewson/VolkoffIvey, 2008 6pp

R0510F Information Technology and the Board of DirectorsNolan/McFarlanHBSP, 2005 16pp

9-301-099 Cisco Systems Architecture: ERP and Web-enabled ITNolan/Porter/AkersHBSP, 2005 24ppTeaching Note Available

906-054-1 Ibeto Group: The Case for the Nigerian E-EnterpriseOyebode/David-Westecch—Lagos Business School, 2007 20pp

9B08E012 Sydney Water Customer Information andBilling System (A)ParentIvey, 2008 4ppTeaching Note Available

9B08E013 Sydney Water Customer Information andBilling System (B)ParentIvey, 2008 4ppTeaching Note Available

ITSY054 Grameen Bank’s Village Phone Initiative:Connecting Rural Bangladesh to the WorldPerepu/GuptaICMR, 2006 16ppTeaching Note Available

ITSY055 Infosys’ Knowledge Management InitiativesPerepu/GuptaICMR, 2006 16ppTeaching Note Available

ITSY053 Knowledge Management Initiatives at TCSPerepu/GuptaICMR, 2005 20ppTeaching Note Available

ITSY058 McKinsey’s Knowledge ManagementPracticesPerepu/GuptaICMR, 2007 22ppTeaching Note Available

85415 How Information Gives You CompetitiveAdvantagePorter/MillarHBSP, 1985, 14pp

906-048-1 CIL: Evaluating ERP PackagesPratihar/Kumarecch—T.A. Pai Management Institute, 2006 12pp

18-010-88-1 Akbar Motors (A)Rana/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 12pp

18-011-88-1 Akbar Motors (B)Rana/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 2pp

ITSY057 Pod Slurping: A New Dilemma forOrganizationsRao/PurkayasthaICMR, 2007 14pp

906-030-1 Implementation of a Knowledge ManagementSystem at Hi-Tech SolutionsRavindran/Mishraecch—T.A. Pai Management Institute, 2006 20pp

ITSY031 Knowledge Management @ Xerox CorpRegani/DuttaICMR, 2004 12ppTeaching Note Available



TSY043 Knowledge Sharing Initiatives at the WorldBank—Creating a ‘Knowledge Bank’ecch—Asian Business Case Centre, 2005 18pp

18-427-2004-1 Jang OnlineSarfraz/Hassanecch—Lahore University of ManagementSciences (CRC), 2009 28pp

907-023-1 Correlation Between Core Processes: A CaseStudy at M/S Hi-Tech Arai LimitedSen/Bharathiecch—International Institute of InformationTechnology (I2IT), 2007 18pp

902-036-1 Citibank Asia Pacific: RearchitectingInformation Technology Infrastructure for the21st CenturySiong/Sohecch—Asian Business Case Centre, 2005 12pp

NAC183 Bituminous Insurance Companies— LookingTowards 2005 SmithNACRA, 1999 26ppTeaching Note Available

904-053-5 IT GovernanceSoicher/Whittaker/Papania/Duffyecch—Wits Business School—University ofthe Witwatersrand, 2005 18pp

906-050-1 Grey SleetSrinivas/Kidiyoorecch—T.A. Pai Management Institute, 2006 4pp

907-004-1 Indian Bank: Browser Based TrainingThomas/Kumarecch—T.A. Pai Management Institute, 2007 4pp

906-032-1 Convergence of Fixed and Mobile Telephonyin the EnterpriseToteda/Moazzamiecch—University of California at Berkeley,2006 24pp

9-801-199 Adobe Systems, Inc.TripsasHBSP, 2001 30ppTeaching Note Available

906-023-1 Information Systems Audit: A ManagementPerspectiveVarghese/Karnikecch—T.A. Pai Management Institute, 2006 6pp

904-004-1 But Will It Fly in Other Countries? TheChallenges of Local System Design forMultinationals: The Maxfli Sales ForceAutomation System at British AmericanTobaccoWilliams/Wheelerecch—Indiana University, 2008 22pp

9B07E020 Williams Coffee Pub: The FranchisingOpportunityZaricIvey, 2008 4pp

9B06E001 Ontario FormularyZaric/FreyIvey, 2008 8pp

9B05E012 Acushnet Canada Inc.: The BondedWarehouse InitiativeZaric/FriedmanIvey, 2005 4ppTeaching Note Available

9B08E001 Pulling the Goalie in Hockey Zaric/LeffIvey, 2008 10pp

9B06E017 The Professor ProposesZaric/Leff, Ivey, 2006 14ppTeaching Note Available

E04-01-0023 The Evolving Internet: Intranets andExtranetsZerio/Kelley/RossinThunderbird, 2001 12pp

A04-01-0017 2001Hobart CorporationZerio/OlsenThunderbird, 2001 26ppTeaching Note Available

Cases—Complete List of MIS Titles

27MIS

Complete List of MIS TitlesEach of the texts below is available for customization.If you would like a custom version of any of the titlesor a combination of chapters from more than onebook, email [email protected] the authorname and title(s), which chapters you want included,and any additional cases or articles you wish to include.

DATA COMMUNICATIONS & NETWORKING

Dumas/SchwartzPrinciples of Computer Networks and Communications,1/e, © 2009

Kroenke/AuerDatabase Concepts, 4/e, © 2010

KroenkeDatabase Processing, 11/e, © 2010

PankoBusiness Data Networks and Telecommunications, 7/e, © 2009

ELECTRONIC COMMERCE

Laudon/TraverE-Commerce: Business, Technology, Society 2009, 5/e, © 2010

Turban/King/McKay/Marshall/Lee/ViehlandElectronic Commerce 2008: A Managerial Perspective, 5/e, © 2008

ValacichEssentials of System Analysis and Design, 4/e, © 2009

ENTERPRISE RESOURCE PLANNING (ERP)

Motiwalla/ThompsonEnterprise Systems for Management, 1/e, © 2009

INTRODUCTION TO MIS

Anderson, Management Information Systems, 1/e, © 2000

Brown/DeHayes/Hoffer/Martin/PerkinsManaging Information Technology, 6/e, © 2009

ElamCases in Management Information Systems, © 1997

Jessup/ValacichInformation Systems Today, 3/e, © 2008

KroenkeExperiencing MIS, 2/e, © 2010

KroenkeMIS Essentials, 1/e, © 2010

KroenkeUsing MIS, 2/e, © 2009

Laudon/LaudonEssentials of Business Information Systems, 8/e, © 2009

Laudon/LaudonManagement Information Systems: Managing the Digital Firm, 11/e, © 2010

Martin/Brown/DeHayes/Hoffer/PerkinsManaging Information Technology, 5/e, © 2005

McKeen/SmithIT Strategy in Action, 1/e, © 2009

MillerMIS Cases: Decision Making with Application Software,4/e, © 2009

Valacich/SchneiderInformation Systems Today: Managing the Digital World,4/e, © 2010

NETWORK SECURITY

BoyleApplied Information Security, 1/e, © 2010

Carr/Snyder/BaileyManagement of Network Security, 1/e, © 2010

PankoCorporate Computer and Network Security, 2/e, © 2010

SYSTEMS ANALYSIS AND DESIGN

Brewer/DittmanMethods of IT Project Management, 1/e, © 2010

COMING SOON IN MIS!

FullerInformation Systems Project Management, 2/e, © 2011

HofferModern Systems Analysis & Design, 6/e, © 2011



KendallSystems Analysis and Design, 8/e, © 2011

KroenkeUsing MIS, 3/e, © 2011

LaudonEssentials of MIS, 9/e, © 2011

TurbanDecision Support and Business Intelligence Systems,9/e, © 2011

TurbanDSS & BI, 9/e

Turban/King/McKay/Marshall/Lee/ViehlandElectronic Commerce 2010: A Managerial Perspective, 6/e, © 2011

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