quality of service monitoring tool
DESCRIPTION
ITU-T Workshop on Delivering Good Quality Telecommunication Service in a Safe Environment in Africa (Nairobi, Kenya, 26 July – 27 July 2010 ). Quality of Service Monitoring Tool. Tahitii OBIOHA Network Planning & Optimisation Engineer Planet Network International. - PowerPoint PPT PresentationTRANSCRIPT
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Nairobi, Kenya, 26 – 27July 2010
Quality of Service Monitoring Tool
Tahitii OBIOHANetwork Planning & Optimisation
EngineerPlanet Network International
ITU-T Workshop on
Delivering Good Quality Telecommunication Service
in a Safe Environment in Africa (Nairobi, Kenya, 26 July – 27 July 2010 )
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PLANET NETWORK INTERNATIONAL
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RPM SYSTEM RPM SYSTEM
RPM
SYS
TEM
OVER
VIE
W
Proc
essi
ng R
aw D
ata
Res
ults
Ove
rvie
w
QoS
VS
Reg
ulat
ors
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Processing RAW DATA from the OMC-R
Tool: RPM SYSTEM
PLANET NETWORK INTERNATIONAL
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1. Objectives of quality of service for
regulators
2. The solution put forth by PNI
3. Administrator profile
4. User profile
5. Processing Raw data
6. Results overview
7. Questions
SUMMARY
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Objectives of quality of service for regulators
The main role of the regulator amongst others, isThe main role of the regulator amongst others, is:
To monitor Quality of Service (QoS) of mobile phone operators so that
they comply and meet the specifications they have been assigned in the
issuance of operating license, and
To assist operators, as well as challenging them, in improving the quality
of services offered to end-users(subscribers).
DefinitionDefinition:: Quality of Service can be briefly defined as the measurement of two
main indicators :Key Quality Indicators (KQIs)Key Performance indicators (KPIs)
Several methods for evaluating the QoS of operators
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Objectives of quality of service for regulators
Regularly monitor and enforce the
specifications strictly
Ensure a good network coverage and a good
voice quality
Ensure competition between operators for
lowering call prices
Communicating the results of the network
status to endusers
…
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Current state about measurement of QoSDrive test and/or END TO END measurement are
very limited and subjective in that it is mainly
outdoors and periodic:
o some parts of the territory : buildings,
highways and main roads
o a given period : once a year for over a month
Need for expensive tools that needs to be
constantly updated: new technology, new mobile
testing…
Results are disputed, owing to ineffective control
over time
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How to control QoS ?
Voice quality Voice quality measurementmeasurement
(user’s perception)(user’s perception)
Means/Process Means/Process Means/Process Means/Process
1111 2222
A specific auditA specific audit= current network status= current network status
Measurement of Key Measurement of Key Performance Indicators Performance Indicators (KPIs) and Key Quality (KPIs) and Key Quality
indicators(KQIs)indicators(KQIs)
Snapshot viewSnapshot view
Establishing a system of Establishing a system of QoS managementQoS management
PermanentPermanent
PenaltiesPenalties
Permanent surveillancePermanent surveillance
UnequivocalUnequivocal
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The solution put forth by PNI
RPM SYSTEM SOLUTIONRPM SYSTEM SOLUTION
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QoS control systemSystem that records each call from each
subscriber 24h/24 no matter its location in a
given network
System at the forefront of Web technology
Powerful database system
Multi-vendors (compatible with all vendor
equipment of operators around the world)
Multi-technology : 2G, 3G, 4G …
Completely designed to meet the needs of
regulators
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This system provides the following services and
more to regulators:
Functions of analysis, edition reports and alarms
Historic of data by operator
Supervision and monitoring monthly for the issuance of
penalties against the operator which does not respect the
specifications
Better quality of service ensured for the end users
QoS control system
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Features of this system:
Collecting Raw data counters OMC-R of any
equipment
Technology based on Web browsing 2.0
Automatic alerts of events by email
System allowing to send reports automatically by
Alarm programming
Unequivocal data processing
Easy-to-use
QoS control system
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Raw Data coming from Mobile Operator
OMC Data OMC Data
Intranet/Internet (secured ssh/https
Aministrator User 1 User...n
Recovery Raw dataRecovery Raw data
HOW IT WORKS ?HOW IT WORKS ?QoS control system
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User Profile
A customizable tool according to each user
Homepage UserHomepage User
Menu available
Exporting results
Result of Last month
processed
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User Profile
Editing reports after collection and data analysis
Factor integrity and reliability of the month100% of the indicators present for
the day
24 hours of data for present day
Data missing or not yet integrated for the month
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User Profile
Investigate data easily using Query BuilderFields need for the query Fields selected in our
query
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User Profile
The data report The data report
Filter level
Rich, Interactive and detailed flexible reporting
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User Profile
Result of our query
Informative results tabulated by Query Builder
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User ProfileInteractive and flexible graphical reporting generated by Query Builder
Graph settings
Graph Overview
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User Profile
Interactive visualization of the network on a map
GIS (Geographical Information System)GIS (Geographical Information System)
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User Profile
Mapping out severity levels
Cellule défectueuse, haut critère de sévérité
Cellule défectueuse, critère de sévérité
moyen, grosse zone impactée
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User Profile
Interactive visualization of the network on a mapGIS 3D Overview (HO SUCCESS RATE)GIS 3D Overview (HO SUCCESS RATE)
Intervals defined for
this KPI
Coverage area of cell 347 for this
interval
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Nairobi, Kenya, 26 – 27 July 2010 23
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Processing Raw data
Access in console mode with Putty sessionManagement interface of Raw DataManagement interface of Raw Data
Name of Database
Directory for processing raw data
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Results Overview
An example using Operator COMIUM ( a mobile operator in Ivory coast)
Data processing for the month of December 2009
Reliability of data provided by the operatorReliability of data provided by the operator
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Results Overview
Operator COMIUM : Showing Alarm Results from April to December 2009
Alarm ResultsAlarm Results
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Results OverviewResults by severity levelResults by severity level
Operator COMIUM : Showing severity level results from April to December 2009
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Results OverviewNumber of cells identifiedNumber of cells identified
Operator COMIUM : Showing recurrent faulty cells from April to December 2009
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PLANET NETWORK INTERNATIONAL
Questions ?
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PLANET NETWORK INTERNATIONAL
For more information visit: www.planetworkint.com
Or dial #: 1800 RPM PNI