17 November 2015 – Maastricht

Florian Hauser – DG EMPL

European Commission Agenda for Quality and

Innovation in Public Administration

European Public Sector Award 2015

EPSA 2013

EC PRESENTATION 2013

What is Good Governance?

Measuring Governance?

How to build Trust?

Innovation for All?

How to manage Change?

European Semester

Ex-ante Conditionality

ESF/ERDF Programming (TO11)

lookingback…

Looking Ahead…

Funding

Better Country Knowledge

ThematicKnowledge &

Guidance

Networks, stakeholder

dialogue & support

A new way of working

A new way of working

• I want the Commission as a whole to be more than the sum of its parts. I therefore want us to work together as a strong team, cooperating across portfolios to produce integrated, well-grounded and well-explained initiatives that lead to clear results. I want us to overcome silo mentalities by working jointly on those areas where we can really make a difference.

• Jean Claude Juncker (2014) Mission Letters to all Commissioners

A new way of working

“the word “silo” does not just refer to a physical structure or organization (such as a department). It can also be a state of mind. Silos exist in structures. But they exist in our minds and social groups too. Silos breed tribalism. But they can also go hand in hand with tunnel vision.”

“silos are fundamentally a cultural phenomenon. They arise because social groups and organizations have particular conventions about how to classify the world.”

― Gillian Tett, The Silo Effect: The Peril of Expertise and the Promise of Breaking Down Barriers

DIGIT

CNECT

RTDEMPLSRSS

ECFIN

NEARSG

REGIOJUST

HOME

TAXUDSANTEGROW

HR

Inter-service Group Public Administration Quality & Innovation

DIGIT

CNECT

RTDEMPL

SRSS ECFIN

NEARSG

REGIO JUSTHOME

TAXUDSANTEGROW

HR

Inter-service Group Public Administration Quality & Innovation

Inter-service Group Public Administration Quality & Innovation

Toolbox = Silo Buster (hopefully)

Funding

More than EUR 4 billion Results?

Other funds: CEF, ISA, service programmes)

Typical OP Priorities… (some examples)

Efficiency & effectiveness

Better health management

Planning & analytical capacity

Some key messages (to MS)

We need to achieve RESULTS with EU funding for public administration

(Conference EU Budget for Results, 22.09. 2015)

Results does not mean outputs and disbursement

Results means real improvements (innovation => outcomes) for citizens/business

Achieving this might require a culture change – the Toolbox might help you

Linking "Policy" to Funding?20 countries with country specific recommendations from European Semester

Ex-ante conditionalities

TO11 OPs

Demand for Guidance

ThematicKnowledge &

Guidance

http://ec.europa.eu/esf/toolbox

Short version = print & onlineFull version = online only

What is the Toolbox?

Collaborative effort of 12 Com services

CompendiumNon-prescriptive

(no new policy) Principles & examples

(168)Technical guidance… and

more

Internal

Foster collaboration (silos) Agree a line Learning & knowledge Foster Comm innovation

External

Make a mark Guidance to Member States Speak with one voice Basis for dialogue & exchange

A look inside…• Introduction• Principles & values of good governance • Seven thematic chapters:

1. Better policy-making2. Embedding ethical & anti-corruption practices3. Professional and well-performing institutions4. Improving service delivery 5. Enhancing the business environment6. Strengthening the judicial system 7. Managing public funds effectively (including PP and ESIF,

TO11)

Toolbox evolution (Toolbox 2)Goal: Keeping Toolbox up-to-date & getting practitioners involved.

Questions:

How to make Toolbox (more) interactive?

How to facilitate further learning & exchange - Seminars? Peer-2-Peer? Operational networking?

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Foster innovation for better EU policy making:• Long term and

systems perspective• Behavioural dimension• Co-design, prototyping

and testing • Engagement of

stakeholders and citizens

•• JRC-DDG-02-FBIU@ec.europa.eu

Some ongoing Projects:• A shared EU vision of

the future global food system

• Co-design and Knowledge sharing for EU Regional Policies

• Mapping behavioural policy interventions in Europe

• A vision for the EU Sharing Economy

Better Country Knowledge

… studies (selected examples)

• > Single Market Scoreboard• http://ec.europa.eu/internal_market/scoreboard/

• > EU Justice Scoreboard• http://ec.europa.eu/justice/effective-

justice/files/justice_scoreboard_2015_en.pdf

• > EU Anti-corruption report• http://ec.europa.eu/dgs/home-affairs/what-we-

do/policies/organized-crime-and-human-trafficking/corruption/anti-corruption-report/index_en.htm

• > Once-only principle

• > Eurobarometer

Some mystery shopping…Small claims procedures online

CNECT & JUST

Digital Public Services measures the digitisation of public services, and focuses in particular on eGovernment and eHealth. The eGovernment sub-dimension is made of four indicators: the percentage of Internet users that have sent completed forms to public administration through the Internet (eGovernment Users indicator); the level of sophistication of a country’s eGovernment services (Pre-filled Forms indicator, which measures the extent to which data that is already known to the public administration is pre-filled in the forms that are presented to the user); the level of completeness of a country’s eGovernment offer (Online Service Completion indicator, which measures the extent to which the various steps in an interaction with the public administration can be performed completely online), and the government commitment to open data (Open Data indicator). The eHealth sub-dimension focuses on use of e-health technology by general practitioners, in particular whether they exchange medical data electronically with other health professionals (Medical Data Exchange indicator) and whether they electronically transfer prescriptions to pharmacists (ePrescription indicator).

As for Digital Public Services, the highest score was registered by Denmark followed by Estoniaand the Netherlands. Bulgaria, Slovak Republic and Hungary had the weakest performance in thisindicator.

Digital Agenda Scoreboard 2015 – eGovernment

0102030405060708090

100

DK EE NL FI SE ES PT FR IE AT UK BE EU28 MT PL IT LT CY DE HR LV EL SI LU RO CZ HU SK BG

5a eGovernment 5b eHealth

Digital Economy and Society Index (DESI), Component 5 - Digital Public Services, by aggregate scores, 2015

Source: European Commission, Digital Agenda Scoreboard

EU DESI 2015 Value

5a1 eGovernment Users % individuals who used Internet in the last year (aged 16-74)

33% (2014)

5a2 Pre-filled Forms Score (0 to 100)

45 (2014)

5a3 Online Service Completion Score (0 to 100)

75 (2014)

5a4 Open Data Score (0 to 700)

380 (2014)

5b1 Medical Data Exchange % General Practitioners

36% (2013)

5b2 ePrescription % General Practitioners

27% (2013)

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Support for developing better country knowledge on public administration and institutional capacity building (tender)

upcoming

… funded research

• ANTICORRP: http://anticorrp.eu/

• LIPSE: http://www.lipse.org/

2015.11.20. 33

• Companieslose/winsurprisingly whengovernmentchanges

-0.005

0.000

0.005

0.010

0.015

0.020

0.025

0.030

0.035

before govt change transitory period after gov't change

surprise winner surprise looser

http://anticorrp.eu/

Networks, stakeholder

dialogue & support

Networks

… academic (examples)

… member states

… international organisations

DIGIT

CNECTRTDEMPLSRSS

ECFINNEARSGREGIOJUSTHOME

TAXUDSANTEGROW HR

… inter-service collaboration

Peer-to-Peer Support

• > Transnational Thematic Networks (ESF)

> (DG NEAR, DG REGIO)

Disseminating the Toolbox…

30. 11.

Feb. 201619 Nov

?

Etc.

Structural Reform Support Service - can support reform implementation

The SRSS provides and coordinates technical assistance for the:• implementation of growth-

enhancing administrative and structural reforms, in particular in the context of the economic governance process;

• efficient and effective use of the EU Structural and Investment Funds.

• Governance and public administration

• Growth-supporting reforms• Labour market, health• & social services• Revenue administration &

public financial management• Financial sector and access to

finance

Mandate Policy areas

Support is available to all EU Member States, upon request.

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