quality of education and patient care dr mark rickenbach frcp frcgp phd fhea gp trainer and...
TRANSCRIPT
![Page 1: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/1.jpg)
Quality of education and patient care
Dr Mark Rickenbach FRCP FRCGP PhD FHEA
GP Trainer and Appraiser
Associate Dean Wessex Deanery
Research Fellow University Winchester
![Page 2: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/2.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
Factors that improve quality:
Medical education
Secondary care
Primary Care
Management
Patients
Are there generic principles?
Aims
![Page 3: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/3.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
Competing pressures, shift work disrupts contact
Relationship to Trainer GMC survey - linked to satisfaction and error
Back stage continuity - Records
Organisation - Departmental Educational lead
Educational quality
![Page 4: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/4.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
Supporting educational quality
Professional educator
Feedback local and regional - Action Research
National focus
![Page 5: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/5.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
“Superb care, crap delivery” ?Cutting back - handle and return
Co-ordinate Pathways of careProactive
Communication TeamElectronic records
Professionalism Review own practice Empower change
Secondary care
![Page 6: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/6.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
Taking on more with less resource
Proactivity
Continuity – front and backstage (records)
Primary care
Roles clear within the team
Professional - Review own practice Knowledge Experience
![Page 7: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/7.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
www.docrick.co.uk
My pyjama, me muvver
Three times beware
Sticky carpet iron sign
Knowledge and Experience
LLAMA – Local Linked Addresses Management and Advice
![Page 8: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/8.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
Factors in Management
Frontstage and backstage continuityKnowledge and experience
Relationships - Two way process
Continuity
Records
FeedbackGiving Feedback Thoughtfully is a GIFT
![Page 9: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/9.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
Patient perspective
Demand, immediate gratification versus quality
Patience
Relationships build
Continuity enable
Feedback Thanks
![Page 10: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/10.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
A team that reviews it own roles?
With professionals who review their own practice?
Identify and resolve issues as they arise
What is excellence? A
![Page 11: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/11.jpg)
Wessex Deanery Winchester University
www.docrick.co.uk
Backstage Continuity – complete records?
Frontstage continuity– proportion seeing the same doctor the same issue?
Generic Principles?
Shift the focus for healthcare?
Professional – know the Issues, Actions, Review
Pathways – co-ordinating lead, clear roles and process?Proactive – addressed all issues?
Feedback tools - local and regional?Knowledge and experience resources?
![Page 12: Quality of education and patient care Dr Mark Rickenbach FRCP FRCGP PhD FHEA GP Trainer and Appraiser Associate Dean Wessex Deanery Research Fellow University](https://reader035.vdocuments.us/reader035/viewer/2022062519/5697bf901a28abf838c8dd91/html5/thumbnails/12.jpg)
Questions?