quality matters jennifer strickland, phd, [email protected]...

15
Quality Matters Jennifer Strickland, PhD, [email protected]

Upload: jaden-cobble

Post on 01-Apr-2015

220 views

Category:

Documents


2 download

TRANSCRIPT

Page 1: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Quality MattersJennifer Strickland, PhD, [email protected]

Page 2: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Quality Matters

Quality Matters Overview and Principles

The Quality Matters Rubric

Quality Matters as a Component of Quality Assurance

Feedback and Input

http://www.qualitymatters.org

Page 3: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

What is it anyway? Quality Matters (QM) is a faculty-centered, peer

review process designed to certify the quality of online and hybrid courses and online components

A faculty-driven, collaborative peer review process

Committed to continuous quality improvement Based in national standards of best practice, the

research literature and instructional design principles

Designed to promote student learning and success

3

Page 4: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Peer Course Review

Feedback

Course

Course Meets Quality

Expectations

Course Revision

Instructional Designers

Institutions

Faculty Course Developers National Standards &

Research LiteratureRubric

Faculty ReviewersTraining

Quality Matters Course Peer

Review Process

Page 5: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

QM Certified Peer Reviewers

QM-Certified Peer Reviewers How to interpret the standards (with examples

and annotations)

How to evaluate a course (hands-on with sample course)

Reviews are conducted by teams of three peer reviewers Chair

Peer reviewer (external)

Peer reviewer (SME)

Page 6: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Quality Assurance

700+ faculty trained to review online courses using the rubric

individuals from 158 different institutions in 28 states

More than 2,500 faculty and instructional design staff participated in Quality Matters workshops

Page 7: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

The Rubric is the Core of Quality Matters

40 specific elements across 8 broad areas (general standards) of course quality

Detailed annotations and examples of good practice for all 40 standards

http://www.qualitymatters.org/FIPSE.htm

Page 8: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Course Alignment 5 of the 8 general standards should align:

1. Course Overview and Introduction

2. Learning Objectives

3. Assessment and Measurement

4. Resources and Materials

5. Learner Interaction

6. Course Technology

7. Learner Support

8. ADA Compliance

8

Key components must align

Page 9: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Standards A statement introduces the student to

the course and the structure of the student learning

Navigational instructions make the organization of the course easy to understand

Learning activities foster interaction: Instructor-student

Content-student

Student-student (if appropriate)

Clear standards are set for instructor response and availability

Page 10: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Standards Assessment strategies should provide

feedback to the student

Grading policy should be transparent and easy for the student to understand

Implemented tools and media should support learning objectives

and integrate with texts and lesson assignments

The course acknowledges the importance of ADA compliance

Page 11: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Common Areas for Improvement (2006-2007, based on 95 reviews)

11

Area Identified %

Purpose explained for ea. course element (IV.3) 32%

Navigational instructions (I.1) 32%

Links to academic support, student services, tutorials/resources (VII.2-VII.4)

32-33%

Technology/skills/pre-req. knowledge stated (I.6) 35%

Clear standards for instructor availability(V.3) 37%

Alternatives to auditory/visual content (VIII.2) 39%

Instructions to students on meeting learning objectives (II.4)

40%

Self-check/practice with quick feedback (III.5) 42%

Learning objectives at module/unit level (II.2) 45%

Page 12: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Maricopa Quality Matters

Maricopa/MCLI is the statewide consortium lead

Ten QM Maricopa Colleges

Other online Course Evaluation Resources

67 faculty members, instructional designers and technologists are certified peer reviewers

College-Based Steering Team

Page 13: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Alignment with Accrediting Best Practices

13

Best Practices Principles* Quality Matters Principles

That education is best experienced within a community of learning where competent professionals are actively and cooperatively involved with creating, providing, and improving the instructional program;

QM is a peer review process involving faculty, instructional designers and other support staff in a cooperative effort to continuously improve online instruction.

That learning is dynamic and interactive, regardless of the setting in which it occurs;

QM treats interactivity and active learning as a critical component of every online course.

That instructional programs leading to degrees having integrity are organized around substantive and coherent curricula which define expected learning outcomes;

QM treats the alignment of expected learning outcomes with the contents, activities and assessments as a critical element in every online course.

That institutions accept the obligation to address student needs related to, and to provide the resources necessary for, their academic success;

QM expects every online course to address student access to the academic, technical, and student support services essential to student success.

That institutions are responsible for the education provided in their name;

Adoption of QM standards reflects institutional commitment to online instructional quality, wherever an institution has endorsed the rubric standards.

That institutions undertake the assessment and improvement of their quality, giving particular emphasis to student learning;

The QM standards are based on research and best practices to enhance student learning in online environments. Adoption of the QM review process is a clear demonstration of institutional or programmatic commitment to assessment and continuous improvement.

That institutions voluntarily subject themselves to peer review. QM is essentially a peer review process involving both internal and external peers in the evaluation of courses.

*“Best Practices for Electronically Offered Degree and Certificate Programs” adopted in 2001 by CHEA and 8 regional accreditation bodies.

Page 14: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

Impact on Faculty Support

Nationally, 89% of respondents would recommend the QM review process to others

Sample comments

I was too close to see what could be improved.

Provides a great way to get an objective view of your course.

It made all of my online courses better.

It provides a view from a more student-oriented perspective.

It provides a look into potential student problems areas for course completion.

Many elements that might contribute to a student withdrawing can be eliminated. 14

Page 15: Quality Matters Jennifer Strickland, PhD, jennifer.strickland@mcmail.maricopa.edu jennifer.strickland@mcmail.maricopa.edu

QM is about course design

Not teaching; QM is about peer review

Not evaluation QM is about improving Student Success

onlineThrough effective and consistent course design