quality manual - 2010

8/9/2019 Quality Manual - 2010

1/31

QUALITY MANUAL

Quality Management System

ISO 9001 : 2008

Vinayak Electrical Industries

Rajkot Highway Road

Near Jalaram Petrol Pump

Kherai - 363020

Contact usPhone: 02752-284841

e'mail : witmodular@sify. com

wwwwitswitches.com

Tel :


2/31

MASTER DOCUMENTS LIST

SR.

NO.DOCUMENT TITLE DOCUMENT NO

REV

NO

ISSUE

DATE

(1) INDIAN STANDARDS

1. QUALITY MANAGEMENT SYSTEMS ISO 9001 : 2008 A NOV.2009

2. SPECIFICATION FOR PLUGS AND SOCKET IS 1293 : 2005 A 2005

OUTLETS OF 250 VOLTS AND RATED

CURRENT UPTO 16 AMPERES

3. SWITCHES FOR DOMESTIC AND SIMILER IS 3854: 1997 A 1997

PURPOSES - SPECIFICATION

(ii) QUALITY MANUAL

(iii) OPERATING PROCEDURES

1 QUALITY MANAGEMENT SYSTEM AND VEI/OP/01 A 1-11-09

MANAGEMENT RESPONSIBILITY

VEI/OP/02 A2 HUMAN RESOURCES, INFRASTRUCTURE AND

WORK ENVIRONMENT

VEI/OP/03 A3 CUSTOMER RELATED PROCESS

VEI/OP/04 A4 PURCHASING PROCESS

VEI/OP/05 A5 PRODUCTION PROCESS

VEI/OP/06 A6 MEASUREMENT, ANALYSIS AND

IMPROVEMENT PROCESS

1-11-09

1-11-09

1-11-09

1-11-09

1-11-09


3/31

Vinayak Electrical Industries

QUALITY MANUAL

This manual shall contain only the sections specifically issued by Vinayak Electrical

Industries, other documents or information must not be added.

This Manual is the property of Vinayak Electrical Industries it shall not be used directly or

indirectly in any way detrimental to the interest of the Company

Issue number : 02

Issue Date : NOVEMBER - 2009

Approved by

Chief Executive Officer

Date


4/31

QUALITY MANUAL

TABLE OF CONTENTS

PAGE NO. - SECTION NO NILPREPARED

BY

REVISION

NO.A 1-11-09

DATE OF

REVISION

APPROVED

BY

SECTION ETITL REV. NO.

1 COMPANY PROFILE A

2 AMMENDMENT RECORD A

3 QUALITY MANAGEMENT SYSTEM A

4 MANAGEMENT RESPONSIBILITY A

5 RESOURCE MANAGEMENT A

6 PRODUCT REALIZATION A

7 MEASUREMENT ANALYSIS AND IMPROVEMENT A


5/31

QUALITY MANUALCOMPANY PROFILE

Section 1

PAGE NO 1/3 REVISION NO . A

SECTION NO 1 1-11-09DATE OF REVISION

Vinayak Electrical Industries - Manufactures, markets, and services a large range of

electrical swiches.

Head office and Factory are situated at Vinayak Electrical Industries , Rajkot Highway

Road , Near New Jalaram Petrol Pump , Kherali - 363020

At the factory the floor is segmented into area for Molding shop, Assembly, Storage and

Inspection.

Molding shop has facility for plastic hand molding and injection molding. Laboratory hastesting and inspection equipments .

Equipments and parts storage facility are organized for assembly and testing.

Offices includes the General Administration, Purchase, Finance, Sales and Support offices.

SCOPE : Manufacture and supply of Electrical switches & Accessories.

Exclusion : Design & Development - 7.3

Validation of Processes for Production and Service Provision - 7.5.2

Customer Property - 7.5.4


6/31

PAGENO.

2/3

A

SECTIONNO.

1

1-11-0

9

RevisionNo.

QUALITYMANUAL

INTERACTIONOF

PROCESS

DateofRevision

RESOURCEMANAGEMENT

PurchaseOrder

Enquiry

Resolution

CustomerSurvey

Production

PlansSheet

Production

SALES/

INTERNALAUDIT

MANAGEMENT

REVIEW

CONTINUAL

IMPROVEMENT

PURCHASING

DESIGNING

QUALITYCONTROL

PRODUCTION

INTERNALAUDIT

MANAGEMENT

REVIEW

CONTINUAL

IMPROVEMENT

PRODUCTREALISATION

PROC

ESS

SALESSUPPORT

PROCESS

Complaint

C U S T O M E R

C U S T O M E R

RESOURCEMANAGEMENT


7/31

Organization

VinayakElectricalIndustries

Mr.JayeshKataria,CEO

Manageme

ntRepresantative

SA

LES

PURCHASE

QUALITYCONTROL

PRODUCTION

PRODU

CTION2

FINANCE/ADMINISTRATION

MouldingStores

Injection

Moulding

HandM

oulding

Assembly

Buffing

Packing

RAWM

ATERIALSTOR

ES

JOBWORKSTORES

PAGENO.

RECTIONNO.

RevisionNo.

DateofRevision

3/3

A

1

1-11-0

9


8/31

QUALITY MANUAL

AMENDMENT RECORD

Section 2

All amendments to the Quality Manual shall be approved by the Chief Executive. The master

copy shall have the ink signature on the Table of Contents.

No change will be implemented until amendments have been formally issued.

Each amendment shall be introduced by the issue of a new page. Details of all changes shall

be recorded on the amendment record sheet as below.

?If all sections or selected sections are changed, then have a new Revision No.

All copies bearing the ink signature of the Management Representative at the reverse of all

sections shall be considered as master copy.

Master copy of this manual shall be retained by Management Representative. Copies of this

manual shall be distributed only if required.

Copies with red controlled copy or obsolete copy stamp shall be considered controlled copy

or obsolete copy as applicable. On Quality Manual the stamp shall be placed on -Table of

Contents.

All obsolete copies shall be immediately removed and destroyed.

Revision Section Page No. Date Issue No. Details of changes

All All 1-11-09 Change as perISO 9001:2008

A




9/31

1. SCOPE

This section outlines the establishment of the Quality Management

System in the following areas.

Quality Management System Documentation

Document Control

Control of Records

Interaction of Processes

Internal Audit

2. RESPONSIBILITY

The Management Representative is responsible for preparing the documented

quality management system.

The CEO, Vinayak Electrical Industries is responsible for approval of all aspects of

the documented quality management system and the quality manual.

All employees are responsible for the quality of their work and the effective

implementation of the quality management system.

The Head of each process is responsible for the retention of quality records that

support the quality management system.

3. QUALITY MANAGEMENT SYSTEM DOCUMENTATION

QUALITY POLICY Statement and Objective - The Quality Management System is

organized to comply with the requirements of

ISO 9001 - 2008 ; QUALITY MANAGEMENT SYSTEM

The purpose of the policy is to ensure that the company operates to meet the

standards set by the company, its Customers and the Industry, and also to ensure

that all products supplied by the company conforms to the industry requirements.

QUALITY MANUAL

QUALITY MANAGEMENT SYSTEM

Section 3




10/31

The quality management systems is fully described in our quality manual, operating

procedures and related document, the requirements of which are followed by all

employees at all times.

Based on the policy, objectives are established at various levels. All staff members are

directly responsible for Quality of their own work.

The Quality Manual - is a policy statement of how the business defines its implementation of

the standard. Policies are defined in compliance with each requirement of the standard.

The Operating Procedures - define the general operating method to implement the policy in

the manual and the requirement of the standard. Operating procedures answers the 5 W's

of a process - who, what, where, when and why.

Operating procedures are approved and signed by the process heads responsible for the

area.

The Management Representative ensures the format consistency of all Operating

procedures.

The Process sheets are detailed procedures, which define specific work methods or detail of

"How-to-do-it"

The process heads responsible for the area gives approval and control of these documents

and subsequent changes.

Standard forms are preprinted documents that are to be completed as part of a process.

Typically, forms are used for checklists, inspection records and other purposes where

documented verification of a completed quality system task is required.

Reference literature - Information which supports the quality system but is not a formal

operating procedure is controlled by the department or function, which generates the

information.

Head - Production is responsible for Reviewing / approving the content of the Engineering

Drawings, Product Specification, Purchase Specification, Assembly Support Document and

Product Catalogues.

QUALITY MANUAL





11/31

OTHER CONTROLLED DOCUMENTS

Relevant International, National, and Industry Standards and codes of practice are

controlled documents. Of such documents, only controlled copies are utilized for reference

purposes. The revision status of such documents is reviewed regularly and updated versions

are actively sought.

DOCUMENT ISSUE

The quality manual and operating procedures are control issued by the Management

Representative to registered holders. A master list of registered holders for each part of the

quality management system is maintained.

The Head - Production is responsible for issuing of the Engineering Drawings, Product

Specification, Purchase Specification, Assembly Support Document and Users Manual

Controlled copies of the quality management system documents are stamped ( Red ).

Uncontrolled copies of any part of the documented quality management system are

available and distributed as required. Typically, uncontrolled documents are issued for

commercial or training purposes only. Uncontrolled documents are clearly stamped

"Uncontrolled". Uncontrolled copies are not updated and are not used as reference

documents.

DOCUMENT CHANGES / MODIFICATIONS

Changes to controlled documents are treated in the same manner as for the original issue of

the document.

The amendment history of the document is maintained in the document.

Following approval of any change/modification to any part of the documented quality

management system, registered holders receive the modification and are responsible for

the removal and destruction of the superseded documents.

DESIGN AND DEVELOPMENT

Design & Development not applicable now as product are made of existing drawing and

samples of customer in future incase we develop design than this clause will be included.

QUALITY MANUAL





12/31

QUALITY MANUAL


OPERATING PROCEDURE INDEX

SR.

Sr.

No.Processes Suppliers Name

OUT SOURCE PROCESS

Control

TITLE INDENTIFICATION

1. Quality Management System and Management Responsibility VEI / OP / 01

2. Human Resources, Infrastructure and work environment training VEI / OP / 02

3. Customer related process VEI / OP / 03

4. Purchasing Process VEI / OP / 04

5. Production Process VEI / OP / 05

6. Measurement Analysis improvement process VEI / OP / 06

1. Design of all Products Tirupati Engineers Suppliers Approval

6, Subhash Road, Verification by QC.

Joravarnagar - 363 020.

2. Grip of Colour Process Colour Masters Suppliers Approval

4A/15 Manali Building Verification by QC.

Evershine Nagar, Test Report Received by

Malad (E), Mumbai. Supplier




13/31

CONTROL OF QUALITY RECORDS

Quality records are kept at each respective functional area and retained for a period as

indicated on the master list. All Quality records are indexed, suitably stored, and maintained

in an orderly manner to assure legibility and accessibility.

The responsibilities of individuals for record keeping are defined in the relevant quality

system documents where instructions for the creation and / or storage of the records are

outlined.

INTERNAL QUALITY AUDIT PROCESS

The basis of all internal quality audits is the documented quality system - Standard form is

used to record observation.

Internal Quality Auditors are so selected that they are not directly involved in the area under

audit. All Auditors are trained. A master list of Auditors is maintained.

Scheduling of audits is done, as required, to have at least 2 (two ) rounds of audits in each

area every one year , however on the basis of result of external assessment, and the

importance of the activity frequency may be increased .

Results of audits are documented; personnel in the audited area are notified of non-

compliances in their area and are responsible for timely and effective corrective action to

resolve these non-compliances.

The Management Representative or his designate, reviews the effective closing of these

corrective actions.

4. SUPPORTING DOCUMENTATION

Full details of prescribed methods of working and practices are described in the operating

procedure

Operating Procedure: VEI / OP / 01

QUALITY MANAGEMENT SYSTEM AND MANAGEMENT RESPONSIBILITY

QUALITY MANUAL





14/31

1. SCOPE

This Section Describes the following

Management Commitment

Customer Focus

Quality Policy

Quality Planning

Responsibility, Authority and Communication

2. MANAGEMENT COMMITMENT

The Business Operations is headed by the CEO.

RESPONSIBILITY-CEO

?Responsible for, communicating to the Organisation the importance of meeting

customers as well as Statutory and regulatory

?Establishing the Quality Policy and Quality Objectives.

?Overall control of all operations i.e. Sales, Selection of New Products, Manufacturing,

Product Quality, Quality System and Human Resources & Finance.

?

Ensures availability of resources.?Periodic review of performance and Identification of training requirements of himself

and his Subordinates.

?Chairman of the Management Review Committee

?Supreme Authority for all dispositions related to Sales, Selection of New Products,

Manufacturing, Product Quality, Quality System and Human Resources.

RESOURCE - WORK ENVIRONMENT

Creation of Suitable work environment as a combination of human and physical factor

shall include consideration of the following :

Following safty rules and guidance are to be in practices.1. Periodic checking of cranes and lifting slings

2. Periodic checking of fire extinguishers

3. Protection to eye

4. Excessive weight

5. Precaution in case of fire

Heat, humidity, light, airflow.

Consideraton given while designing the workplace, new facilities shall be in line with existing

facilities.

QUALITY MANUAL


Section 4




15/31

Hygiene and cleanliness follwo the below mentioned guidelines.

- Perioidic Whitewash

- Doors/Windows/Shutters ............. Painted or Varnished

- Sweeping/Cleaning daily, use of disinfectant, wet oil use of saw dust

- Disposal of waste and effluents

- Availability of adequate Lighting

- Availability of Number of Urinals

- Provision of Drinking water - Cold water provision, no. of water center, periodic cleaning.

The Chief Executive is assisted by

1. Management Representative2. Head Administration and Finance

3. Head Sales and Sales support

4. Head Production

5. Head Purchase

6. Head Quality

2. CUSTOMER FOCUS

The Sales team ensures customers' requirements are determined.

The sectional Heads ensure that customer's requirements are met and effort is made with

the aim of enhancing customer satisfaction.

3. QUALITY POLICY

The Quality Policy is communicated and understood by each employee within the

organisation and is reviewed for continuing suitability.

4. QUALITY PLANNING

Quality Objectives are established at relevant functions and levels within the organisation.

The Quality Objectives are measurable and consistent with the Quality Policy.

The Planning for the Quality Management System is also established.

5. RESPONSIBILITY, AUTHORITY AND COMMUNICATION

The responsibilities of various sectional Heads are detailed in the section below and they are

entrusted with requisite authority for complying with the stated responsibilities.

QUALITY MANUAL





16/31

Each sectional Head shall maintain

?Details of responsibility entrusted to their sub-ordinates as per the Organisation

chart.

An Internal supplier and customer relation for various processes are established, which

ensures appropriate communications.

Head - ADMINISTRATION AND FINANCE

?Responsible for overall control of Human Resource Management, Personnel and

Administration Activities

?Responsible for Co-ordination of all employees Training needs.

?Salary and Wages

?Finance Management, Timely analysis of financial information, Monitor age debt /

collection targets and Fund Requirement Planning.

?Inventory Costing, Product Costing, Works Accounting and Budget

Preparation.

?Internal And External Finance Audit management.

?Execution of all statutory, legal requirements and Government Liaison.

?Authorised for Fund distribution.

?Member of Management Review Committee.

?Periodic review of performance and Identification of training requirements of his

Subordinates.

Head - SALES & SALES SUPPORT

?Overall Management and Control of all Sales related Activities.

?Identification and Implementation of systems and processes for Sales

?Meeting and exceeding profitability plans and targets.

?Achieve sales and revenue collection plans.

?Competitive activities data management and reporting.

?Approval and Authorise of dealers' Contract Review,

QUALITY MANUAL





17/31

?Order verification

?Monitor sales performance and give directions to sales team for Improvements and

corrective actions.

?Manage logistic function for effective despatches.



Subordinates.

Head - PRODUCTION

?Responsible for Overall Control of all Production activites.

?Preparation and control of Production - Operating Procedure.

?Overall responsibility for Molding, Assembly, Job Contract, Tool Room and General

Maintenance.



Subordinates.

?Approval and Authorise of Planning, Molding, Assembly, Job Contract, Tool Room,

General Maintenance procedure.

MANAGEMENT REPRESENTATIVE

?Management Representative for effective implementation and maintenance of ISO

9001 requirements.

?Ensure promotion of awareness of customer requirements throughout the

organisation.

?Reporting on Quality Systems for effectiveness to Management.

?Responsible for and Overall Control of all Quality Systems Activities.

?Preparation and control of Quality Manual and Operating Procedures.

?Documentation, Implementation and Maintenance of all Requirements for Quality

System.

?Member of Management Review meetings.

QUALITY MANUAL





18/31

?Periodic review of performance and Identification of training requirements of

his Subordinates.

Head - QUALITY CONTROL

?Responsible for, and overall control of all activities of Quality.

?Document, Drawing Control, Engineering Changes and Control.

?Authority to Change Drawing, Process, Inspection Instruction and

Specification

?Technical Support to Purchase, Production & Quality.

?Support to Purchase and Production

?Member of Management review meeting.


Subordinates.

6. MANAGEMENT REVIEW

A management review is done to evaluate the effectiveness of the quality

management system, the quality policy, and review and set objectives for continual

improvement.

The management review meetings are held at a minimum 2 times per year and are

chaired by the Chief Executive or person nominated in his absence. Review meeting

minutes are kept.

7. RELATED DOCUMENTATION

Full details of working and practices related to quality system document

development are described in the

Operating Procedure: VEI / OP / 01

QUALITY MANAGEMENT SYSTEM AND MANAGEMENT RESPONSIBILITY ,

QUALITY MANUAL





19/31

1 SCOPE

This section outlines the framework for Resource Management in the following

areas.

Human Resources

Infrastructure

Work Environment

2 RESPONSIBILITY

The Head - Administration, All sectional Heads have responsibility towards Human

Resources, Infrastructure and Work Environment Management.

3 GENERAL

1. Human Resources

Qualified individuals are employed in all areas of the business.

Necessary competence of each employee is defined and evaluated annually.

Awareness is provided to each employee of the relevance and importance of activity

towards achieving Quality Objectives.

All section heads are provided adequate resources and assigned qualified personnel to

all activities related to quality in their areas of responsibility.

Verification activities are specified at the following stages of the process.

?Incoming parts Inspection

?Assembly Job work Inspection

?Molding shop parts Inspection?Assembly Inspection

?Final Inspection and Testing

Design review and internal auditing are carried out by qualified personnel who are

independent of the process being verified.

QUALITY MANUAL

RESOURCE MANAGEMENT

Section 5




20/31

Training requirements of personnel in every department are periodically reviewed against

past, present, and planned business activity to determine training needs. Necessary

training is provided either by the in-house faculty or by arranging from outside organizations.

Individual training records of completed training are maintained for each employee.

2. Infrastructure

All infrastructures needed to achieve conformity to product requirements are determined,

provided and maintained.

3. Work Environment

Suitable work environment is planned and executed considering a combination of human

and physical factors which include the following

Safety rules and guidance, Heat, light and airflow, Hygiene and cleanliness

4 RELATED DOCUMENTATION

Full details of prescribed methods of working and practices are described in the following

operating procedure:

QUALITY MANUAL

RESOURCE MANAGEMENT




21/31

1 SCOPE

This section describes the framework of planning process for product realization and the

following areas.

Customer Related Processes

This section describes the processes for determination of requirements related to product,

reviewing orders received from Customers to assure ability to meet stated requirements

and Customer communication.

Purchasing Process

This section describes the process to plan for required parts , control the quality of purchased

product by Vendor selection and approval, purchasing and Inspection

This operating procedure defines and standardises the process of and Materials planning.

Production Process

This section describes the process to Production Planning , assure production processes areproperly identified, and executed in a controlled manner.

Control of Inspection Measuring and Test Equipment

This section describes the process to control, calibrate, and maintain inspection,

measuring and test equipment.

Customer Service Process

This section describes the processes to provide service parts and field service to specified

requirements.

QUALITY MANUAL

PRODUCT REALIZATION

Section 6




22/31

QUALITY MANUAL

PRODUCT REALIZATION

2 RESPONSIBILITY

The Head - Sales having overall responsibility for Customer related processes, all aspects for

field service activities and for recording, reporting, and analyzing service information. The

responsibility also includes for providing service parts to our customers.

The Head - Production has overall responsibility for Production planning, Materials Planning,

Supplier selection and approval, purchasing, and Quality Control. Also the responsibility for

controlling the inspection, measuring and test equipment process.

3 PLANNING FOR PRODUCT REALIZATION

The planning for product realization includes the following.

?Quality objectives and requirements for the products

?Establishment of the processes, documents and resources specific to the product

?Establishment of verification, monitoring, inspection and test activities specific to

the product and the criteria for the product acceptance

?Record needed to provide evidence that the realization processes and resulting

product meet requirements.




23/31

3. CUSTOMER RELATED PROCESSES

Standard Catalogue for Products display standard features and options. However

Customers may require Special features and options, in this case new design is made and

ottered to the Customer.

DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT

On receipt of an enquiry, sales person shall arrange to seek the following, which may be

written or verbal.

Requirements specified by the Customer, including the requirements for delivery and post

delivery activities.

Requirements not specified by the Customer, but necessary for specified and intended use,

where known.

Statutory and regulatory requirements related to product,

Any additional requirement determined by the organization.

Thereafter a quote shall be prepared and forwarded to the Customer. Confirmation is taken

from the Design and Production department, accordingly Quote is prepared and forwarded

to the customer.

REVIEW OF REQUIREMENTS

Each Customer purchase order is reviewed upon receipt to ensure that all the Customer's

requirements are clearly and unambiguously defined and documented. Any requirement

differing from the original quotation is resolved with the Customer prior to acceptance of the

order.

Records of review are kept to demonstrate effective review procedures for each sales

contract.

The Sales department interfaces with the Production department and Customers,

reviewing progress in fulfilling the contractual requirements.

QUALITY MANUAL

PRODUCT REALIZATION




24/31

CUSTOMER COMMUNICATION

Appropriate arrangements for effective communication at various stages with Customers

are determined and implemented.

Customer feedback on Product Performance and service provision is collected. Analysis,

appropriate corrective and preventive actions are derived and implemented.

CUSTOMER SUPPLIED PRODUCT

Not applicable

BOUGHT OUT PRODUCT ( FACTORED PRODUCT )

Not applicable

QUALITY MANUAL

PRODUCT REALIZATION




25/31

PURCHASING PROCESS

GENERAL

Purchased items include, but are not limited to, materials, manufactured items, electrical

and hydraulic sub-assemblies, peripheral equipment and standard components. These

items are purchased either to pre-determined specifications or from standard product

catalogs to the manufacturers own specifications.

SUPPLIER SELECTION

Supplier selection and approval takes place through an on-site audit conducted by the team

assigned for this purpose. Approval may also be done taking into consideration past Quality

records.

Purchase orders are placed with approved Supplier.

Supplier are required to supply products that consistently meet specified quality, price and

delivery requirements.

Supplier of unique products or services or who do not meet the requirements are used when

necessary. However if these Supplier do not qualify in a six-month time frame, then suitable

alternatives are actively sought.

PURCHASING DATA

All purchase orders are numbered, containing clear and unambiguous description of the

product or service required from the Supplier. Reference is made to specifications,

drawings, and any other specific contractual conditions.

In the absence of an acceptable specification document, the purchase order contains an

adequate description of the product or service ordered.

Purchase orders are reviewed before issue and any subsequent purchase order amendment

is similarly controlled.

VERIFICATION OF PURCHASED PRODUCT

Verification of purchased product by the Customer at the supplier's premises prior to

delivery is welcomed. This right of verification is communicated to suppliers within the

purchasing documents. Any requirement for Customer verification is identified at contract

review.

QUALITY MANUAL

PRODUCT REALIZATION




26/31

PRODUCTION

PRODUCTION PLANNING AND MATERIALS PLANNING

Production planning and Materials Planning control requirements are initiated through

Order Specification Data sheet.

MANUFACTURING AND PRODUCTION PROCESS

The manufacturing process is based on Fabrication and machining process to produce the

necessary components at the respective shop .The requirement is to meet the scheduled

demand. Manufacturing routing sheets and related operating procedures / work

instructions are written documents describing step-by-step sequence of operations.

The production process is based on the assembly of product at the Machine Assembly area

The requirement is to meet the scheduled demand.

Inspection and test plans detailing inspection and test requirements are provided, where

necessary.

Preventive maintenance of production equipment, which directly affects quality, is planned

for, performed, and recorded.

Manufacturing and Production personnel are trained in the use of these procedures /

instructions, and receive additional technical and operational skills training, as necessary.

HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY

Storage is provided for all materials and components in areas, which minimizes the risk of

damage or deterioration of materials and equipment prior to use. Product that is affected by

storage time and conditions is visually assessed periodically to monitor deterioration.

Suitable packaging methods are followed which ensure that products are consistently

packed to prevent damage in transit and contingencies such as deterioration caused byunexpected delays in transit or extended storage periods.

Only qualified carriers are used for the protection and preservation of quality, beyond the

Manufacturing process and deliver quality products to our Customers.

QUALITY MANUAL

PRODUCT REALIZATION




27/31

CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT

All Inspection, measuring and test equipment is selected for use to ensure that the

instrument is capable of the accuracy and precision necessary for the verification being

performed.

All inspection, measuring and test equipment are maintained in a known state of

calibration. Each item is identified by a permanently marked identification number, where

practical. The calibration history of each item of equipment is recorded using this serial

number as reference.

Inspection, measuring and test equipment found to be out of calibration, or where

equipment damage is suspect, the equipment is withdrawn from use and sent for repair,

replacement or calibration.

Conditions for storage and use of inspection, measuring, and test equipment is maintained

such to assure the integrity of results.

CUSTOMER SERVICE

Customer support is limited to the activity of receiving the return products, analysing and

taking Corrective And Preventive Action.

Customer feedback on Product Performance and service provision is collected. Analysis,

appropriate corrective and preventive actions are derived and implemented.

4 SUPPORTING DOCUMENTATION

Full details of prescribed methods of working and practices are described in the operating

procedures

VEI / OP / 03 CUSTOMER RELATED PROCESSES

VEI / OP / 04 PURCHASING PROCESS

VEI / OP / 05PRODUCTION AND CUSTOMER SERVCE PROCESSVEI / OP / 06MEASUREMENT ANALYSIS AND IMPROVEMENT PROCESS

QUALIT Y MANUAL

PRODUCT REALIZATION




28/31

MEASUREMENT , ANALYSIS AND CONTINUAL IMPROVEMENT

1 SCOPE

This section describes the process to verify product during the following processes

? Customer Satisfaction

? Inspection and Testing

? Control of Non-conforming Product

? Improvement

This section also describes the framework of processes which continually improve

the Quality System and processes of the business.

2 RESPONSIBILITY

The Head - Production has overall responsibility for Measurement , analysis .coordination of

the corrective action , preventive action and improvement throughout the manufacturing

processes and Quality System.

3 CUSTOMER SATISFACTION

Customer feedback is taken on product performance and service provided during this

process.

Analysis is done, Corrective and Preventive Actions are derived and implemented

accordingly.

4 INSPECTION AND TESTING

?RECEIVING

The policy of the business is to procure items from approved suppliers , thus reducing theneed for receiving inspection.

Inspection reports and certificates of conformity or test are requested from the suppliers, to

assure evidence of supply of product to specifications.

QUALITY MANUAL

MEASUREMENT AND ANALYSIS

Section 7




29/31

Also the Items received are verified for damage and in accordance to inspection plan. The

extent of verification is determined by the nature of the goods and the supplier. Records ofall verification activity are produced and maintained.

The nonconforming items are identified and segregated and is' handled in accordance with

procedure for control of nonconforming part.

No critical items are released for use without verification.

?IN PROCESS INSPECTION

In process monitoring of quality takes place throughout the fabrication , machine shop and

assembly process. Inspection and testing is carried out to confirm that manufactured

components and assembled products are in accordance with documented inspection and

test plan. Records are produced and maintained accordingly.

?FINAL INSPECTION

Final inspection and testing is carried out before shipment against the required

specifications. Inspection and test records are produced and maintained to provide

objective evidence of product conformance.

Product release shall not take place if the Inspection results do not comply to Acceptance

Criteria.

?Statistical techniques

Statistical techniques shall be identified where appropriate at the Receiving Inspection ,

Testing Area , Rework and scrap , warranty complaints and parts failure.

Any major variance is noted and corrective actions are initiated.

5 CONTROL OF NONCONFORMING PRODUCT

Any material, parts, subassembly, or product which is found during inspection or test, or at

any time, as not conforming to the requirements detailed on the drawing, specification, or

work instruction is identified by a special label.

Where possible, items are segregated in clearly identified and defined areas. Disposition

action is taken .

QUALITY MANUAL





30/31

All non-conformances are investigated and their sources identified and documented such

that corrective action can be implemented to prevent recurrence.

6 CONTINUAL IMPROVEMENT

Two fundamental ways are derived to conduct Continual Improvement.

One that shall be initiated within the framework of ISO 9001 : 2008 requirement, with the

use of the Quality Policy, Quality objectives, Internal and External Audit results, Analysis of

data, Corrective and Preventive Actions and Management Review.

The other CONTINUAL improvement shall be initiated for the growth and profitability of the

Business.

CORRECTIVE ACTION PROCESS

Corrective actions follow after the identification and disposition of nonconformance of

material, parts or product and quality audit non-conformances. Identification and

disposition of customer complaints is also done. It is for the purpose of prevention of

recurrence. Records of identified nonconformance and the disposition are maintained.

PREVENTIVE ACTION PROCESS

Preventive actions are planned and carried out to eliminate the potential nonconformities

and the occurrence of customer complaint and problem on parts, products, and processes

of quality systems. Records are maintained.

5. RELATED DOCUMENTATION

Full details of prescribed methods of working and practices, which identify non-conforming

product and timely and effective corrective action, are described in the following operating

procedure

VEI / OP / 06 MEASUREMENT ANALYSIS AND IMPROVEMENT PROCESS

QUALITY MANUAL





31/31

QUALITY POLICY

VINAYAK ELECTRICAL INDUSTRIES

?We shall provide our customers innovative Electrical

Switches & Accessories that represent value.

?We shall continually strive to enhance the quality of our

products and comply to the delivery needs of our

customers.

?Our endeavor to the achieve customer ecstasy the first

step shall be to build and implement quality managementsystem complying to the requirements of ISO 9001:2008

standard & applicable legal requirements.

?We shall ensure full participation of our suppliers and

employee.

JAYESH KATARIA November 01, 2009

quality manual - 2010

Documents