quality management practices. final
TRANSCRIPT
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Quality Management
PracticesIn
Perera and Sons Bakers
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Nishan
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Pushpika
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Sachini
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Sandun
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Malika
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Harshani
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Shehani
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Amila
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What is Perera and Sons
• Charles Perera• Over 100 years• Largest Bakers in Sri Lanka• 120 Outlets
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Recruitment and Selection
• Managers and Senior Positions- Publish Vacancies- Short list the most suitable employees- Select from the Interview• Outlet staff and minor staff- Recruit according to the company
requirement- Equal opportunity
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Training and Development
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Product Line
• Old – Pastries, Cakes and other sweets• New – Sandwich bread to bran bread,
Pastries to food trats, Sandwich to Cutlets, Butter cookies to ice coffees
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Organisational Structure
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Quality Management Practices• Procedure for management review• Procedure for Purchasing- Inspection of specifications- Supplier Evaluation- Approved list of Suppliers- Testing
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• Records for Inspection-Product specification Records-Approved list of Suppliers-Purchase requisition Records-Purchase order Records-Supplier Files-Supplier evaluation questionnaires-Records for Ovens and Minor staff work
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• Procedure for Process Control
-Production plan-Quality plan-Work Instructions
• Preventive maintenance record• Personal Hygiene record
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• Proper storage of raw materials and semi finish products• Quality plan for each product• Procedure for inspection and testing of products
-In coming products inspection and testing
-In process products inspection and testing
-Final products inspection and testing
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•Procedure for control of inspection measuring and test equipments• Procedures for handling of customer complaints •Procedure for internal quality audit•-Step1- Audit scheduling- normally they will audit quarter wise•-Step2- Auditing each department•-Step3- Get audit report from each department
•Procedure of handling storage, packaging and reservations of products
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• Procedure for receive and issue of incoming products for production purposes
-Received incoming products-Issue of incoming products for
production
• Procedure for control of non-conforming products• Procedure for training
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Analysis
Ten OutletsRajagiriya Main Factory
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SWOT Analysis
Strengths 75,000 bakery products and
attracting over 15,000-20,000customers daily.
Every Consumer Category
Reasonable Prices
Quality the main marketing tool
Audits for inspection
Weaknesses Not enough tables and chairs
Do not have sanitary facilities
One cashier for each Outlets
Not capable of meeting customer demand
Parking spaces are low
Lacking from maintaining quality standards.
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SWOT Analysis
Maintain the quality
Obtaining quality certifications
Implementation of Quality related promotions
Quality assurance recruitment
Implementation of suggestion boxes
Threats Changes in the consumer’s
expectations.
Rise of local & low level businessmen.
Fluctuations in the transportation and distribution cost.
High cost due to less space in the Main factory
Less Promotion related to the quality
Less implementation of decisions
Opportunities
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Analysis Evidence
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Recommendations• Increase space in main factory• Obtain quality standard certifications• Encourage decision making process• Uplift the Inspection of Customer Service• Equality of Outlet appearance• Stabilised cleaning system• Uplift the communication of the Quality• Increase strategies and methods to improve Quality
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