Quality Leadership Forum March 5-7, 2002 Quality Leadership Forum March 5-7, 2002 Joyce Rozewski Process Control Focus Group Space Shuttle Program Process Control Strategy SSP Process Control Strategy Phase 1 Requirements and Definitions Phase II Awareness and Outreach Phase III Metrics and Feedback Phase IV Adjustments and Evolution Phase V Sustaining Support SSP Process Control Strategy Phase 1 Requirements and Definitions Program Process Control Management Plan Definitions Standards Standard 1 Early Detection Standard 2 Audits Standard 3 Risks Standard 4 Critical Data Standard 5 Accountability Standard 6 Awareness Standard 7 Configuration Standard 8 - Knowledge Phase II Awareness and Outreach Phase IV Adjustments and Evolution Phase III Metrics and Feedback Awareness Program: Videos Posters Supplier-specific brochures Bookmarks Stamp Warranty CD Interactive CD-ROM mini-disc Standardized Program Presentations Executive Visits SFA/Astronaut Visits Supplier Symposiums Website Implementation/Reference Tools: Best Practices Handbook Lessons Learned Database Practitioners Guide to Process Control Flight Readiness Review Trends In-Flight Anomalies Corrective Action Board (PCAR) Metrics Internal Quality Metrics Supplier Quality Metrics Audits Supplier Survey and Feedback Forms SSP Process Control Strategy Phase IV Adjustments and Evolution Process Control Management Plan Process Control Focus Group Brochures, Posters, Videos, Website, Handbook, Lessons Learned. Astronaut Visits, Suppliers Symposium, Executive Visits. USA - KSC NASA - HQ USA - JSC NASA - KSC NASA - SSC NASA JSC NASA - MSFC Thiokol Propulsion Hamilton Sundstrand Boeing - Rocketdyn e Lockhee d Martin Pratt & Whitney USA KSC Suppliers USA JSC Suppliers NASA HQ Suppliers NASA KSC Suppliers NASA SSC Suppliers Lockheed Martin Suppliers Boeing - Rocketdyne Suppliers Hamilton Suppliers Thiokol Suppliers NASA MSFC Suppliers Pratt & Whitney Suppliers NASA JSC Suppliers Phase II Message and Outreach SSP Process Control Strategy Supplier Improvements Audits Visits Messages Requirements Tools/Measures Best Practices Handbook Stamp Warranty CD Website Implementation Reference Tools Symposiums FRR Issues Trend PCAR Metrics Trend Metrics Annual Report Spaceflight Awareness Program Videos Bookmarks Awareness Tools Posters NSTS SSP Process Control Management Plan IES PCFG Logistics Other Groups Practitioners Guide Brochures Integration Phases I, II and III