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QUALITY INDICATORS

2013 Report Data

These indicators are based on a survey of [number] students (and if applicable) and [number] employers. This sample represents [percentage] per cent of this organisation’s training delivery in the [201X] calendar year. The students (if applicable) and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines.

RTO Information

This report presents summary information about the Registered Training Organisation

Name House of Learning Pty Ltd

Street AddressLevel 1, 570 St Kilda Road

City/town/suburb Melbourne

State VIC

Post code 3004

NTIS number 21583

Summary ReportThe Summary Report provides information about the RTO and a snapshot of results for the scales measured by theLearner Questionnaire (LQ) and Employer Questionnaire (EQ).

For each scale, the Summary Report presents information about the:

count of responses used to calculate the scale score;average scale score; andvariation in scale scores.

Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'stronglyagree'.

Results are provided for learners and/or employers depending on the data entered into SMART.

This Summary Report can be used to analyse the number, average and variation of the survey responses.Comparisons can be made across scales, to previous reports, or between learners and employers.

Summary statistics

Learners Employers

Scale Responsecount

Averagescore

Averagevariation

Responsecount

Averagescore

Averagevariation

Trainer Quality 123 84.3 13.4 5 73.3 9.9

Effective Assessment 122 75.5 13.8 5 76.7 7.0

Clear Expectations 123 76.6 16.0

Learning Stimulation 123 74.0 14.6

Training Relevance 123 75.1 15.4 5 76.7 12.0

Competency Development 123 74.4 14.0 5 72.0 5.6

Training Resources 123 79.4 14.0 5 73.3 9.9

Effective Support 123 77.1 14.3 5 88.9 11.1

Active Learning 123 73.5 13.7

Overall Satisfaction 123 76.9 15.8 5 84.4 14.9

Respondent ReportThe Respondent Report provides summary information about learner demographics and training characteristics.

For each characteristic, the Respondent Report presents the:

number of learners/employers in the population;number of survey respondents; andpercentage of respondents.


This Respondent Report can be used to analyse the distribution of survey respondents across the RTO learnerand/or employer population. It provides information on the representativeness and hence generalisability of thesurvey responses.

Characteristic

Learners Employers

Populationcount

Respondentcount

Responseper cent

Populationcount

Respondentcount

Responseper cent

Field ofeducation

Natural and physicalsciences

0 0 0.0 0 0 0.0

Informationtechnology

0 0 0.0 0 0 0.0

Engineering andrelated technologies

1 1 100.0 0 0 0.0

Architecture andbuilding

24 24 100.0 0 0 0.0

Agriculture,environmental andrelated studies

0 0 0.0 0 0 0.0

Health 0 0 0.0 0 0 0.0

Education 5 5 100.0 0 0 0.0

Management andcommerce

65 47 72.3 5 0 0.0

Society and culture 1 1 100.0 0 0 0.0

Creative arts 0 0 0.0 0 0 0.0

Food, hospitalityand personalservices

0 0 0.0 0 0 0.0

Other 29 28 96.6 0 0 0.0

TOTAL 125 106 84.8 5 0 0.0

Qualificationlevel

Certificate I 0 0 0.0

Certificate II 0 0 0.0

Certificate III 4 3 75.0

Certificate IV 95 97 102.1

Certificate levelunknown

0 0 0.0

Diploma 26 16 61.5

Advanced diploma 0 0 0.0

Associate degree 0 0 0.0

Degree 0 0 0.0

Short course orstatement ofattainment

0 0 0.0

VET GraduateCertificate orDiploma

0 0 0.0

Other qualificationor training

0 0 0.0

Do not know 0 0 0.0

Total 125 116 92.8

Item ReportThe Item Report presents information about learner and employer responses to individual items on the LearnerQuestionnaire (LQ) and/or Employer Questionnaire (EQ).

For each item, the Item Report presents information on the:

number of valid responses to each response category 'strongly disagree' (SD), 'disagree' (D), 'agree' (A),'strongly agree' (SA), the number of 'agreement' (AG) responses, and the number of missing (MI)responses;percentage of valid responses to each response category 'strongly disagree' (SD), 'disagree' (D), 'agree' (A),'strongly agree' (SA), the number of 'agreement' (AG) responses, and the number of missing (MI)responses;average score; andvariation in scores.



This Item Report can be used to analyse feedback on phenomenon measured by each LQ and/or EQ item. Itprovides detailed information that can be used to address specific aaspects of education and training.

LQ response category numbers

Item SD D A SA AG MI

LQ1 Trainers encouraged learners to ask questions. 1 2 49 71 120 1

LQ2 Trainers made the subject as interesting as possible. 1 2 59 61 120 1

LQ3 Trainers had an excellent knowledge of the subject content. 0 0 51 72 123 1

LQ4 Trainers explained things clearly. 0 1 56 66 122 1

LQ5 Overall, I am satisfied with the training. 0 3 82 38 120 1

LQ6 I would recommend the training to others. 2 1 71 48 119 2

LQ7 I would recommend the training organisation to others. 1 6 73 43 116 1

LQ8 I received useful feedback on my assessments. 0 7 83 32 115 2

LQ9 Assessments were based on realistic activities. 1 2 83 37 120 1

LQ10 The way I was assessed was a fair test of my skills and knowledge. 1 2 83 36 119 2

LQ11 The training organisation gave appropriate recognition of existingknowledge and skills.

1 2 76 43 119 2

LQ12 It was always easy to know the standards expected. 1 4 88 30 118 1

LQ13 I usually had a clear idea of what was expected of me. 1 5 70 46 116 2

LQ14 Trainers made it clear right from the start what they expected from me. 2 3 64 54 118 1

LQ15 I was given enough material to keep up my interest. 0 1 88 34 122 1

LQ16 The amount of work I had to do was reasonable. 1 2 81 38 119 2

LQ17 The training was at the right level of difficulty for me. 1 13 80 29 109 1

LQ18 The training focused on relevant skills. 1 4 75 43 118 1

LQ19 The training prepared me well for work. 1 6 84 31 115 2

LQ20 The training had a good mix of theory and practice. 1 8 71 43 114 1

LQ21 I developed the skills expected from this training. 0 3 87 33 120 1

LQ22 I learned to work with people. 2 5 77 38 115 2

LQ23 I identified ways to build on my current knowledge and skills. 0 2 76 44 120 2

LQ24 I developed the knowledge expected from this training. 1 3 90 29 119 1

LQ25 I learned to plan and manage my work. 2 7 84 30 114 1

LQ26 Training resources were available when I needed them. 2 1 80 40 120 1

LQ27 The training used up-to-date equipment, facilities and materials. 0 1 73 48 121 2

LQ28 Training facilities and materials were in good condition. 1 1 58 62 120 2

LQ29 Training organisation staff respected my background and needs. 1 0 63 59 122 1

LQ30 The training was flexible enough to meet my needs. 1 3 81 38 119 1

LQ31 The training organisation had a range of services to support learners. 1 5 84 32 116 2

LQ32 I set high standards for myself in this training. 0 5 81 36 117 2

LQ33 I pushed myself to understand things I found confusing. 1 2 87 33 120 1

LQ34 I looked for my own resources to help me learn. 2 30 70 21 91 1

LQ35 I approached trainers if I needed help. 2 1 62 58 120 1

LQ response category percentages


LQ1 Trainers encouraged learners to ask questions. 0.8 1.6 39.8 57.7 97.6 0.8

LQ2 Trainers made the subject as interesting as possible. 0.8 1.6 48.0 49.6 97.6 0.8

LQ3 Trainers had an excellent knowledge of the subject content. 0.0 0.0 41.5 58.5 100.0 0.8

LQ4 Trainers explained things clearly. 0.0 0.8 45.5 53.7 99.2 0.8

LQ5 Overall, I am satisfied with the training. 0.0 2.4 66.7 30.9 97.6 0.8

LQ6 I would recommend the training to others. 1.6 0.8 58.2 39.4 97.6 1.6

LQ7 I would recommend the training organisation to others. 0.8 4.9 59.4 35.0 94.3 0.8

LQ8 I received useful feedback on my assessments. 0.0 5.7 68.0 26.2 94.3 1.6

LQ9 Assessments were based on realistic activities. 0.8 1.6 67.5 30.1 97.6 0.8

LQ10 The way I was assessed was a fair test of my skills and knowledge. 0.8 1.6 68.0 29.5 97.6 1.6

LQ11 The training organisation gave appropriate recognition of existingknowledge and skills.

0.8 1.6 62.3 35.3 97.6 1.6

LQ12 It was always easy to know the standards expected. 0.8 3.3 71.6 24.4 95.9 0.8

LQ13 I usually had a clear idea of what was expected of me. 0.8 4.1 57.4 37.7 95.1 1.6

LQ14 Trainers made it clear right from the start what they expected from me. 1.6 2.4 52.0 43.9 95.9 0.8

LQ15 I was given enough material to keep up my interest. 0.0 0.8 71.6 27.7 99.2 0.8

LQ16 The amount of work I had to do was reasonable. 0.8 1.6 66.4 31.2 97.6 1.6

LQ17 The training was at the right level of difficulty for me. 0.8 10.6 65.1 23.6 88.6 0.8

LQ18 The training focused on relevant skills. 0.8 3.3 61.0 35.0 95.9 0.8

LQ19 The training prepared me well for work. 0.8 4.9 68.9 25.4 94.3 1.6

LQ20 The training had a good mix of theory and practice. 0.8 6.5 57.7 35.0 92.7 0.8

LQ21 I developed the skills expected from this training. 0.0 2.4 70.7 26.8 97.6 0.8

LQ22 I learned to work with people. 1.6 4.1 63.1 31.2 94.3 1.6

LQ23 I identified ways to build on my current knowledge and skills. 0.0 1.6 62.3 36.1 98.4 1.6

LQ24 I developed the knowledge expected from this training. 0.8 2.4 73.2 23.6 96.8 0.8

LQ25 I learned to plan and manage my work. 1.6 5.7 68.3 24.4 92.7 0.8

LQ26 Training resources were available when I needed them. 1.6 0.8 65.1 32.5 97.6 0.8

LQ27 The training used up-to-date equipment, facilities and materials. 0.0 0.8 59.8 39.4 99.2 1.6

LQ28 Training facilities and materials were in good condition. 0.8 0.8 47.6 50.8 98.4 1.6

LQ29 Training organisation staff respected my background and needs. 0.8 0.0 51.2 48.0 99.2 0.8

LQ30 The training was flexible enough to meet my needs. 0.8 2.4 65.9 30.9 96.8 0.8

LQ31 The training organisation had a range of services to support learners. 0.8 4.1 68.9 26.2 95.1 1.6

LQ32 I set high standards for myself in this training. 0.0 4.1 66.4 29.5 95.9 1.6

LQ33 I pushed myself to understand things I found confusing. 0.8 1.6 70.7 26.8 97.6 0.8

LQ34 I looked for my own resources to help me learn. 1.6 24.4 56.9 17.1 74.0 0.8

LQ35 I approached trainers if I needed help. 1.6 0.8 50.4 47.2 97.6 0.8

LQ item averages and variations

Item Averagescore

Averagevariation

LQ1 Trainers encouraged learners to ask questions. 84.8 19.2

LQ2 Trainers made the subject as interesting as possible. 82.1 19.2

LQ3 Trainers had an excellent knowledge of the subject content. 86.2 16.5

LQ4 Trainers explained things clearly. 84.3 17.2

LQ5 Overall, I am satisfied with the training. 76.2 16.8

LQ6 I would recommend the training to others. 78.4 19.6

LQ7 I would recommend the training organisation to others. 76.2 19.8

LQ8 I received useful feedback on my assessments. 73.5 17.6

LQ9 Assessments were based on realistic activities. 75.6 17.6

LQ10 The way I was assessed was a fair test of my skills and knowledge. 75.4 17.6

LQ11 The training organisation gave appropriate recognition of existing knowledge and skills. 77.3 18.3

LQ12 It was always easy to know the standards expected. 73.2 17.4

LQ13 I usually had a clear idea of what was expected of me. 77.3 19.8

LQ14 Trainers made it clear right from the start what they expected from me. 79.4 20.7

LQ15 I was given enough material to keep up my interest. 75.6 15.4

LQ16 The amount of work I had to do was reasonable. 76.0 17.8

LQ17 The training was at the right level of difficulty for me. 70.5 20.1

LQ18 The training focused on relevant skills. 76.7 19.1

LQ19 The training prepared me well for work. 73.0 18.3

LQ20 The training had a good mix of theory and practice. 75.6 20.5

LQ21 I developed the skills expected from this training. 74.8 16.2

LQ22 I learned to work with people. 74.6 20.1

LQ23 I identified ways to build on my current knowledge and skills. 78.1 17.0

LQ24 I developed the knowledge expected from this training. 73.2 16.9

LQ25 I learned to plan and manage my work. 71.8 19.6

LQ26 Training resources were available when I needed them. 76.2 18.9

LQ27 The training used up-to-date equipment, facilities and materials. 79.5 16.8

LQ28 Training facilities and materials were in good condition. 82.8 18.8

LQ29 Training organisation staff respected my background and needs. 82.1 18.3

LQ30 The training was flexible enough to meet my needs. 75.6 18.1

LQ31 The training organisation had a range of services to support learners. 73.5 18.2

LQ32 I set high standards for myself in this training. 75.1 17.4

LQ33 I pushed myself to understand things I found confusing. 74.5 17.1

LQ34 I looked for my own resources to help me learn. 63.1 22.9

LQ35 I approached trainers if I needed help. 81.0 20.1

EQ response category numbers


EQ1 The training used up-to-date equipment, facilities and materials. 0 0 4 1 5 0

EQ2 The training organisation dealt satisfactorily with any issues or complaints. 0 0 2 3 5 0

EQ3 The training organisation was flexible enough to meet our needs. 0 0 1 4 5 0

EQ4 Assessment was at an appropriate standard. 0 0 2 3 5 0

EQ5 The training resources were appropriate for learner needs. 0 0 4 1 5 0

EQ6 The training reflected current practice. 0 0 3 2 5 0

EQ7 The training organisation developed customised programs. 0 0 2 3 5 0

EQ8 The training organisation provided good support for workplace trainingand assessment.

0 0 2 3 5 0

EQ9 The training focused on relevant skills. 0 0 3 2 5 0

EQ10 Our employees gained the skills they needed from this training. 0 0 4 1 5 0

EQ11 The training was effectively integrated into our organisation. 0 0 4 1 5 0

EQ12 Overall, we are satisfied with the training. 0 0 2 3 5 0

EQ13 We would recommend the training organisation to others. 0 0 2 3 5 0

EQ14 We would recommend the training to others. 0 0 3 2 5 0

EQ15 The training organisation gave appropriate recognition of existingknowledge and skills.

0 0 5 0 5 0

EQ16 The way employees were assessed was a fair test of their skills andknowledge.

0 0 2 3 5 0

EQ17 Trainers had good knowledge and experience of the industry. 0 0 3 2 5 0

EQ18 Assessments were based on realistic activities. 0 0 5 0 5 0

EQ19 Trainers were effective in their teaching. 0 0 4 1 5 0

EQ20 The training was an effective investment. 0 0 3 2 5 0

EQ21 Trainers were able to relate material to the workplace. 0 0 5 0 5 0

EQ22 The training had a good mix of theory and practice. 0 0 5 0 5 0

EQ23 The training organisation acted on feedback from employers. 0 0 2 3 5 0

EQ24 The training has helped our employees work with people. 0 0 5 0 5 0

EQ25 Training resources and equipment were in good condition. 0 0 4 1 5 0

EQ26 The training helped employees identify how to build on their currentknowledge and skills.

0 0 4 1 5 0

EQ27 The training prepared employees well for work. 0 0 3 2 5 0

EQ28 Our employees gained the knowledge they needed from this training. 0 0 4 1 5 0

EQ29 The training prepared our employees for the demands of work. 0 0 4 1 5 0

EQ30 The training organisation clearly explained what was expected fromemployers.

0 0 1 4 5 0

EQ response category percentages


EQ1 The training used up-to-date equipment, facilities and materials. 0.0 0.0 80.0 20.0 100.0 0.0

EQ2 The training organisation dealt satisfactorily with any issues orcomplaints.

0.0 0.0 40.0 60.0 100.0 0.0

EQ3 The training organisation was flexible enough to meet our needs. 0.0 0.0 20.0 80.0 100.0 0.0

EQ4 Assessment was at an appropriate standard. 0.0 0.0 40.0 60.0 100.0 0.0

EQ5 The training resources were appropriate for learner needs. 0.0 0.0 80.0 20.0 100.0 0.0

EQ6 The training reflected current practice. 0.0 0.0 60.0 40.0 100.0 0.0

EQ7 The training organisation developed customised programs. 0.0 0.0 40.0 60.0 100.0 0.0

EQ8 The training organisation provided good support for workplace trainingand assessment.

0.0 0.0 40.0 60.0 100.0 0.0

EQ9 The training focused on relevant skills. 0.0 0.0 60.0 40.0 100.0 0.0

EQ10 Our employees gained the skills they needed from this training. 0.0 0.0 80.0 20.0 100.0 0.0

EQ11 The training was effectively integrated into our organisation. 0.0 0.0 80.0 20.0 100.0 0.0

EQ12 Overall, we are satisfied with the training. 0.0 0.0 40.0 60.0 100.0 0.0

EQ13 We would recommend the training organisation to others. 0.0 0.0 40.0 60.0 100.0 0.0

EQ14 We would recommend the training to others. 0.0 0.0 60.0 40.0 100.0 0.0

EQ15 The training organisation gave appropriate recognition of existingknowledge and skills.

0.0 0.0 100.0 0.0 100.0 0.0

EQ16 The way employees were assessed was a fair test of their skills andknowledge.

0.0 0.0 40.0 60.0 100.0 0.0

EQ17 Trainers had good knowledge and experience of the industry. 0.0 0.0 60.0 40.0 100.0 0.0

EQ18 Assessments were based on realistic activities. 0.0 0.0 100.0 0.0 100.0 0.0

EQ19 Trainers were effective in their teaching. 0.0 0.0 80.0 20.0 100.0 0.0

EQ20 The training was an effective investment. 0.0 0.0 60.0 40.0 100.0 0.0

EQ21 Trainers were able to relate material to the workplace. 0.0 0.0 100.0 0.0 100.0 0.0

EQ22 The training had a good mix of theory and practice. 0.0 0.0 100.0 0.0 100.0 0.0

EQ23 The training organisation acted on feedback from employers. 0.0 0.0 40.0 60.0 100.0 0.0

EQ24 The training has helped our employees work with people. 0.0 0.0 100.0 0.0 100.0 0.0

EQ25 Training resources and equipment were in good condition. 0.0 0.0 80.0 20.0 100.0 0.0

EQ26 The training helped employees identify how to build on their currentknowledge and skills.

0.0 0.0 80.0 20.0 100.0 0.0

EQ27 The training prepared employees well for work. 0.0 0.0 60.0 40.0 100.0 0.0

EQ28 Our employees gained the knowledge they needed from this training. 0.0 0.0 80.0 20.0 100.0 0.0

EQ29 The training prepared our employees for the demands of work. 0.0 0.0 80.0 20.0 100.0 0.0

EQ30 The training organisation clearly explained what was expected fromemployers.

0.0 0.0 20.0 80.0 100.0 0.0

EQ item averages and variations

Item Averagescore

Averagevariation

EQ1 The training used up-to-date equipment, facilities and materials. 73.3 14.9

EQ2 The training organisation dealt satisfactorily with any issues or complaints. 86.7 18.3

EQ3 The training organisation was flexible enough to meet our needs. 93.3 14.9

EQ4 Assessment was at an appropriate standard. 86.7 18.3

EQ5 The training resources were appropriate for learner needs. 73.3 14.9

EQ6 The training reflected current practice. 80.0 18.3

EQ7 The training organisation developed customised programs. 86.7 18.3

EQ8 The training organisation provided good support for workplace training and assessment. 86.7 18.3

EQ9 The training focused on relevant skills. 80.0 18.3

EQ10 Our employees gained the skills they needed from this training. 73.3 14.9

EQ11 The training was effectively integrated into our organisation. 73.3 14.9

EQ12 Overall, we are satisfied with the training. 86.7 18.3

EQ13 We would recommend the training organisation to others. 86.7 18.3

EQ14 We would recommend the training to others. 80.0 18.3

EQ15 The training organisation gave appropriate recognition of existing knowledge and skills. 66.7 0.0

EQ16 The way employees were assessed was a fair test of their skills and knowledge. 86.7 18.3

EQ17 Trainers had good knowledge and experience of the industry. 80.0 18.3

EQ18 Assessments were based on realistic activities. 66.7 0.0

EQ19 Trainers were effective in their teaching. 73.3 14.9

EQ20 The training was an effective investment. 80.0 18.3

EQ21 Trainers were able to relate material to the workplace. 66.7 0.0

EQ22 The training had a good mix of theory and practice. 66.7 0.0

EQ23 The training organisation acted on feedback from employers. 86.7 18.3

EQ24 The training has helped our employees work with people. 66.7 0.0

EQ25 Training resources and equipment were in good condition. 73.3 14.9

EQ26 The training helped employees identify how to build on their current knowledge andskills.

73.3 14.9

EQ27 The training prepared employees well for work. 80.0 18.3

EQ28 Our employees gained the knowledge they needed from this training. 73.3 14.9

EQ29 The training prepared our employees for the demands of work. 73.3 14.9

EQ30 The training organisation clearly explained what was expected from employers. 93.3 14.9

Characteristics ReportThe Characteristics Report presents information about learner responses to the scales measured by the LearnerQuestionnaire (LQ).

For each scale, the Characteristics Report presents information on the:

number of valid responses;average scale score; andaverage variation in scores.


A separate Characteristics Report is provided for each of the scales measured by the LQ.

Scale scores are only computed for respondents who provided valid responses to all but two of the items in eachscale.

Results are shown at the organisation level, and then broken down by any training or demographic characteristicsthat were entered along with survey data.

The Characteristics Report can be used to analyse feedback on each of the targeted scales measured by the LQ.This information is more reliable than results for individual items.

Trainer Quality

Training characteristics

CharacteristicLearners

Count Average Variation

Provider Total 123 84.3 13.4

Qualification Level

Certificate I

Certificate II

Certificate III 3 88.9 9.6

Certificate IV 97 85.1 13.5

Certificate level unknown

Diploma 16 80.7 13.2

Advanced diploma

Associate degree

Degree

Short course or statement ofattainment

VET Graduate Certificate orDiploma

Other qualification or training

Do not know

Total 116 84.6 13.4




Field of education

Natural and physical sciences

Information technology

Engineering and relatedtechnologies

1 91.7 0.0

Architecture and building 24 78.5 14.9

Agriculture, environmental andrelated studies

Health

Education 5 81.7 7.0

Management and commerce 47 85.5 12.9

Society and culture 1 66.7 0.0

Creative arts

Food, hospitality and personalservices

Other 28 89.3 12.6

Total 106 84.6 13.5



Training start month

January 2 66.7 0.0

February 24 80.2 16.6

March 6 94.4 13.6

April 11 86.4 14.1

May 2 79.2 5.9

June 42 84.9 11.2

July 12 86.1 8.9

August 1 66.7 0.0

September

October 7 82.1 14.8

November

December 3 88.9 19.2

Do not know

Training start year

2014

2013 50 83.5 15.6

2012 61 84.2 11.8

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999

Apprenticeship or traineeshipApprenticeship or traineeship 12 83.3 11.8

Not apprenticeship or traineeship 94 83.6 13.9

Recognition of prior learningRecognition of prior learning 7 86.9 14.3

No recognition of prior learning 95 83.3 13.6

Learner characteristics



Learner sex

Female 19 88.2 13.1

Male 102 83.6 13.5

Total 121 84.3 13.5

Learner age

Under 15

15 to 19

20 to 24 13 86.5 11.6

25 to 34 65 83.5 14.2

35 to 44 24 85.8 12.6

45 to 54 12 81.9 12.7

55 to 64 6 90.3 15.3

65 or over 1 66.7 0.0

Total 121 84.3 13.5

Aboriginal or Torres Strait Islanderorigin

No 116 84.8 13.5

Yes, Aboriginal 3 69.4 4.8

Yes, Torres Strait Islander

Yes, both Aboriginal and TorresStrait Islander

Total 119 84.5 13.5

Home language

English 113 84.7 13.5

Language other than English 6 81.9 12.3

Total 119 84.6 13.4

Permanent residency orcitizenship

Australian 112 84.7 13.4

Not Australian 4 87.5 16.0

Total 116 84.8 13.5

Disability status

Disability identified 1 75.0 0.0

No disability identified 115 84.7 13.6

Total 116 84.6 13.6

Groups1 123 84.3 13.4

Total 123 84.3 13.4

Effective Assessment





Qualification Level

Certificate I

Certificate II




Diploma 16 74.5 13.4

Advanced diploma

Associate degree

Degree




Do not know

Total 115 75.5 14.1




Field of education




1 83.3 0.0



Health




Creative arts


Other 28 82.1 13.7

Total 105 75.6 14.1




January 2 66.7 0.0

February 24 73.3 17.4

March 6 86.1 13.6

April 11 80.3 15.0

May 2 70.8 5.9

June 41 72.4 8.8

July 12 72.2 13.5

August 1 58.3 0.0

September

October 7 75.0 16.0

November


Do not know

Training start year

2014

2013 50 76.0 15.4

2012 60 73.1 11.8

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 80.7 13.6

Male 101 74.4 13.8

Total 120 75.4 13.9

Learner age

Under 15

15 to 19

20 to 24 13 71.2 9.4

25 to 34 65 75.3 14.7

35 to 44 23 79.7 14.8

45 to 54 12 70.1 9.0

55 to 64 6 81.9 15.3

65 or over 1 66.7 0.0

Total 120 75.4 13.9


No 115 75.7 14.0




Total 118 75.4 14.0

Home language

English 112 75.4 14.1


Total 118 75.5 14.0




Total 115 75.6 14.1

Disability status



Total 115 75.6 14.1

Groups1 122 75.5 13.8

Total 122 75.5 13.8

Clear Expectations





Qualification Level

Certificate I

Certificate II




Diploma 16 77.1 12.5

Advanced diploma

Associate degree

Degree




Do not know

Total 116 76.7 15.9




Field of education




1 66.7 0.0



Health




Creative arts


Other 28 83.7 14.7

Total 106 76.6 16.4




January 2 66.7 0.0

February 24 74.5 20.1

March 6 88.9 17.2

April 11 75.8 19.1

May 2 72.2 7.9

June 42 75.1 13.2

July 12 76.9 15.3

August 1 66.7 0.0

September

October 7 76.2 13.5

November


Do not know

Training start year

2014

2013 50 76.7 18.4

2012 61 75.0 14.0

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 81.9 14.4

Male 102 75.6 16.3

Total 121 76.6 16.1

Learner age

Under 15

15 to 19

20 to 24 13 78.6 13.2

25 to 34 65 74.5 18.2

35 to 44 24 79.6 14.2

45 to 54 12 76.9 11.1

55 to 64 6 83.3 13.6

65 or over 1 66.7 0.0

Total 121 76.6 16.1


No 116 76.7 16.3




Total 119 76.7 16.2

Home language

English 113 76.6 16.4


Total 119 76.8 16.2




Total 116 76.8 16.3

Disability status



Total 116 76.7 16.3

Groups1 123 76.6 16.0

Total 123 76.6 16.0

Learning Stimulation





Qualification Level

Certificate I

Certificate II




Diploma 16 75.7 13.6

Advanced diploma

Associate degree

Degree




Do not know

Total 116 74.1 14.6




Field of education




1 77.8 0.0



Health




Creative arts


Other 28 81.7 14.3

Total 106 74.4 14.6




January 2 66.7 0.0

February 24 77.3 15.2

March 6 83.3 15.3

April 11 75.8 13.0

May 2 66.7 0.0

June 42 70.4 12.9

July 12 72.2 16.8

August 1 66.7 0.0

September

October 7 73.0 15.5

November


Do not know

Training start year

2014

2013 50 75.1 14.5

2012 61 72.7 14.3

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 74.3 14.4

Male 102 74.1 14.8

Total 121 74.1 14.7

Learner age

Under 15

15 to 19

20 to 24 13 68.4 11.9

25 to 34 65 75.9 15.2

35 to 44 24 74.1 14.2

45 to 54 12 68.5 14.1

55 to 64 6 79.6 16.4

65 or over 1 66.7 0.0

Total 121 74.1 14.7


No 116 74.4 14.8




Total 119 74.1 14.8

Home language

English 113 74.1 14.6


Total 119 74.2 14.7




Total 116 74.1 14.7

Disability status



Total 116 74.1 14.7

Groups1 123 74.0 14.6

Total 123 74.0 14.6

Training Relevance





Qualification Level

Certificate I

Certificate II




Diploma 16 77.8 12.8

Advanced diploma

Associate degree

Degree




Do not know

Total 116 75.2 15.5




Field of education




1 66.7 0.0



Health




Creative arts


Other 28 79.4 13.4

Total 106 74.9 15.8




January 2 66.7 0.0

February 24 76.4 20.8

March 6 85.2 13.5

April 11 73.7 9.0

May 2 61.1 7.9

June 42 73.5 11.8

July 12 69.4 19.6

August 1 77.8 0.0

September

October 7 72.2 20.5

November


Do not know

Training start year

2014

2013 50 75.1 16.4

2012 61 73.5 15.0

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 78.7 14.6

Male 102 74.5 15.7

Total 121 75.2 15.5

Learner age

Under 15

15 to 19

20 to 24 13 71.8 14.1

25 to 34 65 74.5 17.4

35 to 44 24 77.5 12.9

45 to 54 12 75.9 11.4

55 to 64 6 79.6 16.4

65 or over 1 66.7 0.0

Total 121 75.2 15.5


No 116 75.4 15.7




Total 119 75.1 15.7

Home language

English 113 74.7 15.6


Total 119 75.2 15.6




Total 116 75.3 15.7

Disability status



Total 116 75.1 15.6

Groups1 123 75.1 15.4

Total 123 75.1 15.4

Competency Development





Qualification Level

Certificate I

Certificate II




Diploma 16 75.4 13.0

Advanced diploma

Associate degree

Degree




Do not know

Total 116 74.4 13.9




Field of education




1 60.0 0.0



Health




Creative arts


Other 28 80.7 12.7

Total 106 74.4 14.0




January 2 63.3 4.7

February 24 74.3 16.5

March 6 81.1 12.9

April 11 72.1 8.3

May 2 73.3 9.4

June 42 74.1 12.5

July 12 68.9 19.6

August 1 66.7 0.0

September

October 7 76.2 15.8

November


Do not know

Training start year

2014

2013 50 73.7 13.3

2012 61 74.1 14.9

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 77.2 12.0

Male 102 73.8 14.4

Total 121 74.4 14.1

Learner age

Under 15

15 to 19

20 to 24 13 73.8 13.7

25 to 34 65 74.8 16.0

35 to 44 24 73.9 10.9

45 to 54 12 72.8 10.8

55 to 64 6 76.7 13.8

65 or over 1 66.7 0.0

Total 121 74.4 14.1


No 116 74.7 13.9




Total 119 74.3 14.2

Home language

English 113 74.0 14.1


Total 119 74.4 14.2




Total 116 74.2 14.1

Disability status



Total 116 74.0 14.1

Groups1 123 74.4 14.0

Total 123 74.4 14.0

Training Resources





Qualification Level

Certificate I

Certificate II




Diploma 16 77.1 13.7

Advanced diploma

Associate degree

Degree




Do not know

Total 116 79.4 14.2




Field of education




1 66.7 0.0



Health




Creative arts


Other 28 86.5 14.0

Total 106 79.6 14.6




January 2 66.7 0.0

February 24 76.9 17.3

March 6 85.2 15.2

April 11 83.8 13.5

May 2 72.2 7.9

June 42 77.8 12.8

July 12 81.5 10.9

August 1 66.7 0.0

September

October 7 79.4 11.9

November


Do not know

Training start year

2014

2013 50 79.3 15.7

2012 61 78.3 12.6

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 83.6 13.5

Male 102 78.8 14.1

Total 121 79.5 14.1

Learner age

Under 15

15 to 19

20 to 24 13 78.6 13.2

25 to 34 65 79.5 14.2

35 to 44 24 80.1 15.0

45 to 54 12 75.9 12.4

55 to 64 6 88.9 14.1

65 or over 1 66.7 0.0

Total 121 79.5 14.1


No 116 79.9 14.1




Total 119 79.6 14.1

Home language

English 113 79.6 14.2


Total 119 79.7 14.1




Total 116 79.9 14.2

Disability status



Total 116 79.7 14.2

Groups1 123 79.4 14.0

Total 123 79.4 14.0

Effective Support





Qualification Level

Certificate I

Certificate II




Diploma 16 77.1 12.5

Advanced diploma

Associate degree

Degree




Do not know

Total 116 77.4 14.4




Field of education




1 77.8 0.0



Health




Creative arts


Other 28 83.7 14.0

Total 106 77.3 14.5




January 2 72.2 7.9

February 24 75.5 20.5

March 6 87.0 13.0

April 11 81.8 15.1

May 2 77.8 0.0

June 42 74.3 9.7

July 12 74.1 10.9

August 1 66.7 0.0

September

October 7 81.0 17.8

November


Do not know

Training start year

2014

2013 50 78.2 16.8

2012 61 75.2 11.9

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 80.1 11.5

Male 102 76.5 14.9

Total 121 77.0 14.4

Learner age

Under 15

15 to 19

20 to 24 13 76.9 10.6

25 to 34 65 76.6 16.1

35 to 44 24 78.7 13.1

45 to 54 12 73.1 8.8

55 to 64 6 85.2 16.7

65 or over 1 66.7 0.0

Total 121 77.0 14.4


No 116 77.3 14.5




Total 119 76.9 14.5

Home language

English 113 76.9 14.6


Total 119 77.1 14.5




Total 116 76.9 14.5

Disability status



Total 116 76.9 14.5

Groups1 123 77.1 14.3

Total 123 77.1 14.3

Active Learning





Qualification Level

Certificate I

Certificate II




Diploma 16 71.9 10.9

Advanced diploma

Associate degree

Degree




Do not know

Total 116 73.4 14.0




Field of education




1 58.3 0.0



Health




Creative arts


Other 28 79.3 11.0

Total 106 73.5 13.9




January 2 58.3 0.0

February 24 72.2 16.2

March 6 75.0 18.3

April 11 73.5 8.2

May 2 70.8 5.9

June 42 72.2 12.7

July 12 77.1 17.8

August 1 66.7 0.0

September

October 7 70.2 9.4

November


Do not know

Training start year

2014

2013 50 71.8 14.2

2012 61 73.4 13.2

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 73.7 15.8

Male 102 73.5 13.5

Total 121 73.5 13.8

Learner age

Under 15

15 to 19

20 to 24 13 72.4 12.0

25 to 34 65 73.0 15.1

35 to 44 24 73.3 11.3

45 to 54 12 76.4 13.7

55 to 64 6 77.8 16.4

65 or over 1 66.7 0.0

Total 121 73.5 13.8


No 116 73.9 13.7




Total 119 73.4 13.9

Home language

English 113 73.2 13.9


Total 119 73.5 13.9




Total 116 73.5 14.0

Disability status



Total 116 73.4 14.0

Groups1 123 73.5 13.7

Total 123 73.5 13.7

Overall Satisfaction





Qualification Level

Certificate I

Certificate II




Diploma 16 76.4 12.1

Advanced diploma

Associate degree

Degree




Do not know

Total 116 77.1 16.1




Field of education




1 66.7 0.0



Health




Creative arts


Other 28 82.5 18.0

Total 106 77.0 16.4




January 2 66.7 0.0

February 24 78.7 18.5

March 6 94.4 13.6

April 11 77.8 14.1

May 2 66.7 0.0

June 42 73.7 12.8

July 12 72.2 16.1

August 1 66.7 0.0

September

October 7 79.4 23.5

November


Do not know

Training start year

2014

2013 50 78.2 16.6

2012 61 75.5 15.5

2011

2010

2009

2008

2007

2006

2005

2004

2003

2002

2001

2000

1999








Learner sex

Female 19 81.9 17.8

Male 102 76.0 15.4

Total 121 76.9 15.9

Learner age

Under 15

15 to 19

20 to 24 13 72.6 20.6

25 to 34 65 77.3 16.4

35 to 44 24 79.4 14.4

45 to 54 12 73.1 10.0

55 to 64 6 81.5 16.7

65 or over 1 66.7 0.0

Total 121 76.9 15.9


No 116 77.3 16.1




Total 119 77.0 16.0

Home language

English 113 76.6 16.0


Total 119 77.0 16.0




Total 116 77.0 16.0

Disability status



Total 116 77.0 16.0

Groups1 123 76.9 15.8

Total 123 76.9 15.8

Group ReportThe Group Report provides information about each nominated group and a snapshot of results for the scalesmeasured by the Learner Questionnaire (LQ) and Employer Questionnaire (EQ).

For each scale, the Group Report presents information about the:

count of responses used to calculate the scale score;average scale score; andvariation in scale scores.



This Group Report can be used to analyse the number, average and variation of the survey responses.Comparisons can be made across scales, to previous reports, or between learners and employers.

Group 1

Learners Employers

Scale Average score Average variation Average score Average variation

Trainer Quality 84.3 13.4 73.3 9.9

Effective Assessment 75.5 13.8 76.7 7.0

Clear Expectations 76.6 16.0

Learning Stimulation 74.0 14.6

Training Relevance 75.1 15.4 76.7 12.0

Competency Development 74.4 14.0 72.0 5.6

Training Resources 79.4 14.0 73.3 9.9

Effective Support 77.1 14.3 88.9 11.1

Active Learning 73.5 13.7

Overall Satisfaction 76.9 15.8 84.4 14.9

Comments ReportThe Comments Report lists the comments provided to the two open-ended questions on the Learner Questionnaire(LQ) and/or Employer Questionnaire (EQ).

Both the LQ and EQ contain questions that seek information about the best aspects of training, and about theaspects of training most in need of improvement. The report provides a print out of these.

LQ best aspects

All training was fantastic

Atmosphere; open learing; open discussions

Being able to converse with other staff members during group discussions was really good.

Being able to revise and clarify knowledge

Being able to set out my job to be better and efficient for Bowens and myself to service the customer and grow(help) this business

Being with similiar minded students from same background, company

C P L and learning about sales

Confidence building.

Course work was flexible

Developing my strengths as an employee of the company, bettering myself as a salesperson

Everything was explained clearly and plenty of time was given to finish each section

Gaining knowledge, sharing ideas and stories

Good trainer. Mixed it up, kept it interesting.

Group interaction

Group involvement; no homework

Group sessions and workplace related activities

How interactive it was; I like the practical side of it.

I walked away feeling more positive and confident

In depth conversation in sales and customer strategy

Included a lot of interaction to keep you interested

Information given to complete my day to day activities

Interaction

Interaction by trainers and third parties

Interactive

Interactive

Interactive learning

Involvement from all participants

It directly related to my workplace

It related to real situations in my work place

It was clear and easy to follow

It was made fun and easy to learn. Trainer was great

Learing new skills to deal with customers

Learning about sales contact.

Learning all aspects of dealing with people

Learning and discussing with work colleagues

Learning and refreshing ideas and traits we have and making them better.

Learning how branches address issues.

Learning ideas

Learning new computer skills and communication techniques

Learning new techniques and skills

Learning new things

Learning relevant skills for my workplace

Learning things I otherwise wouldn't have

Learning with similiar trainers

Learning.

Made interesting and fun.

Management techniques; group discusssions

Meeting others and working in a group.

Mike made the experience very worthwhile!

Most of the training has been good; I have thoroughly enjoyed it

New perspectives/approaches to customer service. Ideas to use in my own position

OH&S, surveys and graphs

Open forum communication; location; got everyone involved

Openess to ask questions.

Our trainer was well informed and passed her information to us with a good humour

Own import, speaking our minds

Personal development with help from trainers

Personality types.

Practical examples offered

Refresher

Relevant subject matter to the work we do; guest speakers

Robyn's ability to keep everyone involved

Role play; working as a team

Skills and knowledge

Skills learned

The ability to hear experience at other stores

The hands on projects and discussions

The interactive work groups

The involvement of Bowen's staff with the input and knowledge of Simonds House of Learning

The knowledge and flexibility

The material was clear and simple to understand and Robyn was a fantastic trainer

The open and approachable aspect as a whole from the group

The relation from the trainer to our workplace was relevant

The trainer - top bloke!

The trainer clearly explaining each module

The way it was more tailored to our business than last year.

Time frame

To refresh my mind from training achieved in the hospitality industry

Total interaction

Trainers were very knowledgable and fun

Very enjoyable relevant content

Very open group/course

Was interesting as well as informative

Working in a group with my peers

Working with people from other branches; learning ideas of less knowledge

being able to take things from training back in the workplace and use them

group training

knowledge gained; informal approaches

new skills

the knowledge and skills

LQ needs improvement

Activity learing to implement these practices

Areas of the business I am not involved in.

Broader questions.

Client contact, management communication

Course work was too broad

Customer service

Felt a little repeated at times.

In some ways the knowledge of our business.

Just an all round polish up of all aspects of the course

Keeping people motivated

Less powerpoint

Less powerpoint presentations, a few more displays/videos of certain situations

More in depth discussion on topics

More interactive groups

More prac at time it was a tad repetitive and bland

More practical exercises.

More relevance to the business and company we work for.

My confidence, my people skills

N/A

Need to be more questions and talking of our original.

None; all good

Not having each lesson a month apart. Needs to be closer.

OHS/WHS

Planning

Powerpoint presentations

Powerpoint sessions

Some items rushed.

Some of the questions were not applicable to Bowen's

Some questions need to be simplified or clearer

The spelling, punctuation, and layout of some of the questions need improvement.

Theory aspects maybe; could be broken up a bit

Time

To be more tailored to our business

Too long between sessions

Too many questions with the same answers

Too much time between each class

Training rooms needs better air conditioning

all ok

more company focused

n/a

n/a

n/a

n/a

nil

none

none

none

none

none

none

nothing

some of the paperwork we rushed.

EQ best aspects

Carlie

RTO was flexible with delivery times to meet our business needs

customisation

EQ needs improvement

Administration ReportThe Administration Report provides information provided by the training organisation on survey management. Itprovides a print out of responses entered into the SMART system.

Learner survey feedback

Staff days spent managing learner survey 2

Cost of direct expenses of learner survey 520

Problems encountered during learner surveyStudents dont always fill out all fields, Some students didn't returnforms

Employer survey feedback

Staff days spent managing employer survey 1

Cost of direct expenses of employer survey 260

Problems encountered during employersurvey

None

Registering body report26 Jun 2014

RTO Information

NTIS number 21583

Name House of Learning Pty Ltd

Street AddressLevel 1, 570 St Kilda Road

City/town/suburb Melbourne

State VIC

Post code 3004

Learner and employer response

Learners Employers

Response count (number) 124 5

Population count (number) 125 5

Response rate (per cent) 99.2 100.0

Learner and employer feedback

Learners Employers

Scale Averagescore

Averagevariation

Averagescore

Averagevariation

All scales 76.7 18.9 78.4 16.0

Trainer Quality 84.3 13.4 73.3 9.9

Effective Assessment 75.5 13.8 76.7 7.0

Clear Expectations 76.6 16.0

Learning Stimulation 74.0 14.6

Training Relevance 75.1 15.4 76.7 12.0

Competency Development 74.4 14.0 72.0 5.6

Training Resources 79.4 14.0 73.3 9.9

Effective Support 77.1 14.3 88.9 11.1

Active Learning 73.5 13.7

Overall Satisfaction 76.9 15.8 84.4 14.9

Survey contexts and use

Completion of this section is optional and may be used by the RTO to provide information and an explanation of thedata provided.

Information Explanatory notes

Specific contexts to consider wheninterpreting survey results

Taregt groups, different qualifications

Main ways data has been used forcontinuous improvement

Reviewing, updating and implementing new systems.,Trainer PD,updating resources and pre enrolment information

quality indicators - builders academy€¦ · quality indicators 2013 report data these indicators...

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