quality in service industry
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QUALITY IN
SERVICE INDUSTRYTopik Khusus Manajemen Kualitas
PETRA CHRISTIAN UNIVERSITY
May 2017
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PETRA CHRISTIAN UNIVERSITY
Our Brainstorming Today
How to
constantly
improve quality in
service industry?
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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PETRA CHRISTIAN UNIVERSITY
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THANK YOU!
PETRA CHRISTIAN UNIVERSITY