quality function development
DESCRIPTION
TRANSCRIPT
![Page 1: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/1.jpg)
Quality Function Quality Function DevelopmentDevelopment
Group Members
1.Mohammed Khanain2.Davis D Parakal3.Varun Madhav4.Chang Guo
![Page 2: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/2.jpg)
Background Background Japanese Method in 1960’sIntroduced in US in 80’sSuccessful example:
◦Toyotaimproved customer fulfillmentIncreased more focus on quality
![Page 3: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/3.jpg)
What is QFD?What is QFD?
Ensure Customer Satisfaction
Starts from customer’s Needs
Translate it to Technical
Specifications
Quality through out the process
key strategic link in the TQM
![Page 4: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/4.jpg)
QFD ProcessesQFD Processes
![Page 5: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/5.jpg)
Product Planning : House Of Product Planning : House Of QualityQuality
Relationship Matrix
What’s Vs How’s
Technical requirements
How’s??
Customer Needs
What??
Evaluation
Now Vs What
Target Values / Benchmarks
Relationships
Hows vs Hows
Customer
priority
![Page 6: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/6.jpg)
Traditional & Non-traditionalTraditional & Non-traditional Applications Applications
IBM, Toyota ,Infosys, Mitsubishi , Tata, Canon
Infosys : Banking Software
![Page 7: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/7.jpg)
Advantages: Advantages: Product quality is superiorClient satisfaction is improvedReduce
◦design time ◦deliver and Manufacturing cost◦Design changes
![Page 8: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/8.jpg)
Limitations :Limitations :
Sometimes HOQ is too complex
Market Research Risks
Stability of customer requirement
Traditional QFD is not flexible
![Page 9: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/9.jpg)
Future trendsFuture trendsFind more importance in how to align
company wide activities to customer
focus.
Price design along with quality design.
QFD role in shifting TQC from process
oriented QA to design oriented QA.
Include design, marketing, strategy , and
knowledge management
![Page 10: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/10.jpg)
Conclusion : Conclusion :
• Key tool for quality assurance
•Translates customer needs into a
detailed process/product requirements
•QFD identifies the direction of
improvement
•QFD is dynamic tool, which needs to
reviewed and verified in frequent time
interval
![Page 11: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/11.jpg)
References : References : • An InternationalJournal, Vol. 7 No. 1, 2000• Glenn H Mazur (1996), QFD institute , USA• World Class Design to Manufacture Volume 2Number 5,1995 • Paper from Project management Leadership Conference -2009, Infosys • Bill Dickinson, World Class Design to Manufacture ,Volume 2 · Number 5 · 1995 • Vivianne Bouchereau and Hefin Rowlands ,University of Wales College, Newport, South Wales, UK •Yoji Akao ,International Symposium on QFD ,1997
![Page 12: Quality function development](https://reader035.vdocuments.us/reader035/viewer/2022070303/5498584fb4795968368b4734/html5/thumbnails/12.jpg)
Thank Thank YouYou