quality cleaning service [email protected] tel 600-7873783 (quserve) fax 04-3456789 p o box 12345...
TRANSCRIPT
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QuServeQuality Cleaning Service
[email protected] 600-7873783 (quserve)Fax 04-3456789P O Box 12345 Dubai, UAE
BUSINESS PROPOSAL
July 2010
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“Business in Turbulent Time”
Derivations
Panic
Downsize
Restructure
CrisisNew Horizon
2008 2009 2010 2011
Confidence
3
New BusinessProfiling
Realization
Resilience
Innovation
Dubai Syndrome
4
Post-Crisis SMEs Initiatives
Types
Discretionary Business Inevitable Business
Budget Wellbeing Urban Utilities
Properties Mgmt Restructuring Mgmt
Low Risk Investments Domestic Utilities
Health-Care Education & Day-Care
Tier-1 Facilities Management
Mass Transportation
Community Wellbeing
Affordability
Convenience
Sympathy
Customer Interests
5
PhaseFour
PhaseThree
PhaseOne
PhaseTwo
Tier-1 FM Service
Biz Breakdown
Housekeeping Service
Cleaning Service
Engineering Maintenance
Hygiene & Pest Control
Office & Public Facilities
Commercial Facilities
Air Ducts & Water Tanks
Exteriors & Hardscape
Typical Threshold Maintenance
Cost Saving Alterations
Pest Control & Waste Mgmt
Maid & House Attendance
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Tier-1Facilities Management
BusinessPost
Service Care
Value forMoney
Affordable Quality Service
TimelyQuality
Business Framework
Biz Components
On Call At ConvenienceOn Demand
Call Center Operations
Concentrated Cost
Customer Loyalty
StandardsCompliance
Customer Interface & Communications
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Section 1
General Set Up
Marketing
Mobility
Connectivity
We b , H a n d & N e w s F l aye r s
M o b i l e Te a m s 0 f 3 Pa x
C a l l , C o n t r o l & Q u a l i t y C e n t e r
Station Pa p e r l e s s A u d i ta b l e P r o c e s s i n g
Customer D e fi n i ti o n & P r o fi l i n g
Competitors W h o i s W h o & H o w m u c h S h a r e s
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Desk PredictionsCustomer
Profiling
20%
35%20%
25%
Market SharePublic Corporates Commercial Private
35%
25%
20%
15%5%
Target QualityTier-1 Tier-2 Tier-3 Tier-4 Tier-5
25%
40%
20%
15%
Marketing ToolsFlayers e-Mart Ads One-to-one
25%
60%
10% 5%
Service ExpectationsConvenience Cheapest Auditability Attire
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Marketing
Competitors
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@.com@Facebook@ Blogger Page@Yellow Pages@Local Pages@Multiple Pages@Single Page
Marketing
E-Channels
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MobilityConvenienceEfficiency
Mobility
The Mobile Team
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Booking for the Service
By Phone
By E-Mail
Delivering the Service
Post Service Care
Connectivity
Call Center
Biz SustainabilityBiz Strategy
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Thanks
Then.. You may now run your numbers and phase out your business start-up and growth…