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CRITERIA FOR

NIGERIA NATIONAL QUALITY AWARDS

IN LINE WITH THE ECOWAS REGIONAL QUALITY AWARDS

QUALITY AWARDNATIONAL COMMITTEE (QANC)

March 2017

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1. Purpose and context of the National Quality Award

The National Quality Infrastructure Project for Nigeria (NQIP) is supporting the development of the

missing standards and accredited testing and certification bodies in order to improve the quality of

products and services exchanged in the Nigerian, regional and international markets.

In line with the NQIP objective to develop missing quality infrastructure in Nigeria, the National Quality

Policy (NQP) was drafted, which includes the provision to establish a National Quality Council (NQC).

The National Quality Council, in line with the NQP, is the independent and leading body entrusted

with entrenching quality culture throughout the country and in charge of developing and promoting

the overall sectoral quality initiatives and strategies. As part of these strategies, a national quality

award system for Nigeria is to be established, in order to increase the awareness on quality and

standards, contribute to the consumers’ confidence in Nigerian products and promote healthy

competition among manufacturers and services providers. The national quality award system is to

be created in line with the ECOWAS region approved criteria for national quality awards, adopted at

the 71st Ordinary Session of the ECOWAS Council of Ministers in Abidjan (15-17 December 2013),

and contained in the Regulations C/REG.17/12/13.

In order to achieve the above objectives, the Government is committed to:

A Organize a Scheme for National Quality Award every two years, to reward excellence and

best quality improvement practices in various fields.

B Promote Best Management Practices: support the public and private sector organizations

to develop and implement best management practices according to national and international

standards such as ISO 9000, 14000, etc.

C Promote Quality Culture: promote consumers’ rights related to the quality of products and

services through a quality awareness campaign, advertisement campaigns, newspaper articles and

education of the masses, by employing appropriate means towards encouraging industries and

other organizations to adopt quality improvement practices in their day-to-day activities.

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1. Presentation of Awards 1.1. National Awards The national awards are organized in different organizational categories (A, B, C), depending on the subscribed level, namely:

- Category A: large organization (over 100 employees)- Category B: medium organization (more than 20 to 100 employees)- Category C: small organization (1 to 20 employees)

Different levels of subscription are set up at the national level to encourage and motivate the quality approach in all organizations. The levels of subscription are:

Level 1: For organizations which have reached the required level of management commitment in the implementation of the quality approach. Level 1 includes 9 criteria. The “Bronze Award”, also called “Commitment to Quality” is associated with this level.

Level 2: For organizations which, in addition to the commitment of management, have implemented a plan to improve their products or services. Level 2 includes 18 criteria, including those from level 1. The ‘’Silver Award’’, also called ‘’Quality Control’’ is associated with this level.

Level 3: For organizations which have implemented a quality approach and conducted an internal audit (First Party Audit). Level 3 includes 27 criteria, including those of level 2. The award associated with level 3 is the ‘’Gold Award’’, also called Encouragement for Excellence”.

Level 4: For organizations which have implemented a quality approach and have conducted an internal audit (First Party Audit) as well as an external audit (Third Party Audit). Level 4 is comprised of 40 criteria, including those of level 3. The award associated with level 4 is the “Diamond Award”, also called “Excellence”. Please note: Show of certificate is required to allow entry, especially for levels 3 and 4.

Maximum Assignable Score for National Quality Awards Levels:

1st level 1 (N1)1000 Score

Commitment to Quality


Quality Control


Encouragement for Excellence

1st level 4 (N4)4000 ScoreExcellence

Only organizations that were awarded the ‘Diamond’/Excellence in each category at national level can participate in the competition at the regional level for the ECOWAS Quality Award.

SILVER

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2. National Quality Award Criteria

2.1.1. Level 1 Requirements

At this level, the organization has defined the processes and quality policy. There is planning of the quality management system. The realization is client-oriented. At this stage, the client satisfaction measurement and formalized analyses leading to decisions are not yet systematized. There are 9 criteria.


The quality management system is implemented and deployed. However, items related to non-renewable resources, approach, and studies of context are not taken into account. There are 18 criteria.

Normative references

Wording

4,1 1. Understanding of the organizations and their context (150 points)

4,2 2. Understanding the needs and expectations of interested parties (100 points)

5,2 3. Policy (150 points)

5,3 4. Roles, responsibilities and authorities within the organizations (100 points)

7.1.3 5. Infrastructure (100 points)

7.1.5 6. Resources for monitoring and measurement (100 points)

8,1 7. Planning and operational control (100 points)

8,4 8. Control of processes, products and services provided by external service pro-viders (100 points)

8,5 9. Production and service delivery (100 points)

Total 1000

Normative References

Wording


4,2 2. Needs and expectations of stakeholders (150 points)


5,3 4. Roles, responsibilities and authorities within the organizations (100 points)

7.1.2 5. Human resource management skills and personnel training (100 points)


7.1.4 7. Environment for the implementation of the processes (150 points)



8,410. Control of processes, products and services provided by external service providers (150 points)

4


The quality management system is implemented and deployed. However, non-renewable resource-related items are taken into account. The risk approach and context studies are not taken into account. There are 27 criteria.

Level 1 (9 criteria)

Level 2 supplementary requirements (9 criteria)Lege

nd

8,5 11. Production and delivery of services (200 points)

8,6 12. Release of products and services (150 points)

9,1 13. Monitoring, measurement, analysis and evaluation (50 points)

9.1.3 14. Analysis and evaluation (100 points)

9,2 15. Internal audit (50 points)

9,316. Management review - Board of Directors - General Assembly - and en-forcement of decisions (50 points)

ECOWAS 3 17. Good governance (100 points)

Management principles

18. Factual approach for decision-making (50 points)

TOTAL 2000


Wording

Normative Ref-erences

Wording

4,1 1. Understanding of the oranizations and their context (150 points)

4,2 2. Needs and expectations (150 points)

5,1 3. Leadership and engagement (100 points)


5,3 5. Roles, responsibilities and organizational authorities (150 points)

6,2 6. Quality objectives and planning of actions to achieve these (150 points)

6,3 7. Planning of changes (100 points)

7.1.2 8. Human resource management - skills and personnel training (150 points)


7.1.4 10. Environment of the implementation of the processes (150 points)


7.1.6 12. Organizational knowledge (150 points)


8,3 14. Conception and development of goods and services (100 points)

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This applies to organizations that are Quality Management System ISO 9001 certified or certified on other types of repositories. There are 40 criteria.


Level 2 supplementary requirements (9 criteria)

Level 3 supplementary criteria (9 criteria)Leg

end

8,415. Control of processes, products and services provided by external ser-vice providers (100 points)



9,1 18. Monitoring, measurements, analysis and evaluation (100 points)

37630 19. Analysis and evaluation (100 points)



ECOWAS 3 22. Good governance (100 points)

Management Principles

23. Factual approach to decision-making (50 points)

ISO 9004/6.2 24. Financial resources (100 points)

ISO 9004/6.8 25. Natural resources (100 points)

ECOWAS 26. Increased performance (50 points)

Management Principles

27. Continuous improvement (50 points)

TOTAL 3000


Wording

NormativeReferences

Wording


4,2 2. Needs and expectations of stakeholders (150 points)

4,4 3. Management of systems and processes (100 points)

5,1 4. Leadership and engagement (150 points)


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5,3 6. Roles, responsibilities and organizational authorities (100 points)

6,2 7. Quality objectives and planning of actions to achieve these (150 points)

6,3 8. Planning of changes (100 points)

7.1.2 9. Human resource management - skills and personnel training (100 points)


7.1.3 a 11. Infrastructure: buildings and services (100 points)

7.1.3 b 12. Infrastructure: means of transport (100 points)

7.1.3 c 13. Infrastructure: information and communication technologies (100 points)

7.1.4 14. Environment for the implementation of the processes (100 points)


7.1.6 16. Organizational knowledge (100 points)

7,2 17. Skills (100 points)

7,4 18. Communication (150 points)


8,3 20. Conception and development of goods and services (100 points)

8,421. Control of processes, products and services provided by external ser-vice providers (150 points)



8,7 24. Control of non-conforming output elements (150 points)

9,1 25. Monitoring, measurement, analysis and evaluation (100 points)

9.1.3 26. Analysis and evaluation (100 points)



10,2 29. Non-conformance and corrective action (50 points)

10,3 30. Continuous improvement (50 points)

ISO 9004/6.2 31. Financial resources (100 points)

ISO 9004/6.8 32. Natural resources (100 points)

ECOWAS 33. Good governance (50 points)

ECOWAS 34. Increased performance (100 points)

ECOWAS 35. Integration into the organizations of legal repositories and accountants (50 points)

ECOWAS36. Protection of the environment - social actions - master of natural re-sources in the spirit of sustainable development (50 points)

Principles of Management

37. Customer orientation (50 points)


Wording

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3. Grading Scale for National Quality Awards

3.1.1. Criteria for scoring

The audit is to seek objective evidence and tangible compliance. The assignment of score by criteria is done as follows:

For each audited criterion, document compliance is equivalent to 10% of the points. The documentary compliance means that documentary evidence exists to demonstrate compliance to the audited criteria. This 10% of the overall score will be divided according to the level of documentary compliance described in the table below:


Supplementary criteria Level 2 (9 criteria)



Leg

end

38. Personnel involvement (50 points)


39. Factual approach to decision-making (50 points)


40. Management of relations (50 points)

TOTAL 4000


Wording

Documentary Compliance

[0.25%] Very low to low

[25%, 50%] Low to acceptable

[50%, 75%] Acceptable to well

[75%, 100%] Well to very well

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For each audited criterion, the effective application of a criterion is equivalent to 25% of the points. The effective application of a criterion, it is the achievement of planned and tangible results adding value to the organization. 25% are distributed according to the level of effective implementation established as shown in the table below:

For each criterion audited, the systematic monitoring of a standard application is equivalent to 15% of the points. Systematic monitoring of an application is auditing the application of the provisions for continuous improvement (over time, at all relevant levels). These 15% are allocated according to the degree of systematic monitoring application level found as shown in the table below:

For each audited criteria, the systematic application is 50% of the points. This is the deployment and planned and rigorous application, in appropriate areas, of the mentioned criteria.50% of the points are distributed following the systematic application levels established as shown in the table below:

Systematic Application





Effective Application





Systematic Monitoring Application





This document was developed within the National Quality Infrastructure Project for Nigeria which is funded by the European Union and implemented by the United Nations Industrial Development Organization.

The views expressed in this publication do not necessarily reflect the views of the European Commission.

This Project is funded bythe European Union

FEDERAL GOVERNMENTOF NIGERIA

A project implemented by the United Nations Industrial Development

Organization

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