quality assurance system for non-profit organisations sokno
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Quality Assurance System for Non-profit Organisations SOKNO. Association for Civil Society Development SMART. Zagreb, 14-15 th October 2010. Quality Assurance System - SOKNO?. SOKNO is designed to enable non-profit organisations to develop a quality system which: - PowerPoint PPT PresentationTRANSCRIPT
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Zagreb, 14-15th October 2010.Association for Civil Society Development SMART
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SOKNO is designed to enable non-profit organisations to develop a quality system which:
¨Addresses all key areas of organisational life¨Promotes continuous improvement, and¨Provides a useful promotional tool with beneficiaries and donors
Quality Assurance System - SOKNO?Quality Assurance System - SOKNO?
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¨ Preparation of SOKNO since 2002.¨ Second edition 2007.
SOKNO- Development processSOKNO- Development process
PQASSOPractical Quality Assurance System for Small Organization
OKNOQuality Assurance for Non-profit Organisations
SOKNOQuality Assurance System for Non-profit Organisations
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SOKNO – Quality Standards (13)SOKNO – Quality Standards (13)
¨ Planning for Quality
¨ Good governance
¨ Management
¨ User-centered Services
¨ Staff
¨ Volunteers
¨ Training and Development
¨ Managing Money
¨ Managing Resources
¨ Managing Activities
¨ Networking and Advocacy
¨ Monitoring and evaluation
¨ Results
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¨ Standard¨ Benefits of the standards for the
organisation¨ Essential Definitions¨ Levels of achievement¨ Examples of suggested evidence¨ Self-assessment¨ Action planning
Quality StandardQuality Standard
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Level 1Helps you lay a sound foundation on which your organization can develop.
Level 2Helps you build on what you have achieved in level 1 by developing further in all areas of organisational life.
Level 3Helps you maintain good practice throughout your organisation.
Levels of achievementLevels of achievement
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¨ Individually or with SOKNO mentor
¨ SOKNO working group
¨ Quality Champion
¨ Levels of achievement vs. Time
¨ Dynamics of implementation
¨ Self-assessment vs. Certification
Implementing SOKNOImplementing SOKNO
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History of SOKNO development and History of SOKNO development and implementationimplementation
SOKNO development financed as a part of
the CroNGO programme, USAID/AED
2002 -200767 CSO’s
implemented SOKNO
21 SOKNO certified mentors
(5 licenced trainers for
mentors by CES)
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2007 to 2009 there was no activity2007 to 2009 there was no activity
2009 - present
“Agreement on
development cooperation
through systematic
investement in civil society development
– SOKNO”
16 persons educated
for SOKNO presenters
52 CSO’s received
introductory/ presentational
workshop
200 SOKNO manuals
distributed / 3rd
edition in preparation
20 CSO’stated interest for
SOKNO implementation
with mentorship
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¨ 32 out of 43 CSO’s continued with implementation since 2002
¨ Most CSO’s are on the 2nd level of achievement
¨ Most common challenges in the implementation are: continuance, frequency of meetings, finances, time, turnover of staff and volunteers in the CSO
¨ Reasons for stopping the implementation: lack of human resources, switch to another QAS, decreasing activity of CSO
Survey on implementation of SOKNO Survey on implementation of SOKNO October 2010, SMARTOctober 2010, SMART
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CSO’s motivation to start implementing CSO’s motivation to start implementing SOKNOSOKNO
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Benefits of implementing SOKNOBenefits of implementing SOKNO
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¨ Minimum requirements for SOKNO implementation – operational budget (€7000 - €8000), one employee, space
¨ It takes at least one year to go through all 13 quality areas
¨ Should build on what organisation is already doing well
¨ Timing for implementation is crucial¨ Investment in mentor showed crucial¨ Limit the paperwork¨ Implementing SOKNO is as a continual process
Lessons learnedLessons learned
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¨ Permanent promotion – as part of the organisational development of CSO’s
¨ Promoting SOKNO in the non-profit sector and within the donor community
¨ Financially support implementation of SOKNO with the mentors assistance
¨ Certification of SOKNO
Further steps/challenges in promoting and Further steps/challenges in promoting and developing SOKNO in Croatiadeveloping SOKNO in Croatia
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Blaža Polića 2/4, RijekaTel. 051/332-750Fax. 051/[email protected]
www.smart.hr
Thank you for the attention...Thank you for the attention...