quality assurance project coach as facilitator the purpose of this module is to present key concepts...
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QUALITY ASSURANCE PROJECT
Coach as Facilitator
The purpose of this module is to present key concepts of facilitation and provide an opportunity for participants
to practice facilitation skills.
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QUALITY ASSURANCE PROJECT
At the end of this module participants will be able to:
Define facilitation
Demonstrate a four step approach to group process intervention
Discuss six coaching guidelines
Assess their self-knowledge regarding the role as coach
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QUALITY ASSURANCE PROJECT
Content• What is Facilitation?
• Making Process Observations
• Effective Questioning
• How to Give Feedback about Group Process
• Facilitation Guidelines
• Self-awareness
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What is Facilitation?
A process in which a person intervenes to help a team improve the way it identifies and solves problems and makes decisions
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QUALITY ASSURANCE PROJECT
As a facilitator, a coach will
• Assist with team building
• Observe group processes
• Intervene to address issues of group communication
• Give supportive and corrective feedback
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QUALITY ASSURANCE PROJECT
As a facilitator, a coach will• Assist with
– decision making– conflict management– conducting effective meetings– managing change– enhancing creativity– communicating with the organization
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Making Process Observations
By observing a team's activities and helping them reflect on what is happening, facilitators help the team gain self-awareness of their behavior and become more productive.
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Effective Questioning
• Stimulates thinking
• Initiates and promotes discussion
• Provides feedback to the coach about
team’s knowledge and skills
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How to Give Feedback
• Set ground rules
• Be supportive of the team leader
• Be supportive of the team members
• Focus on the goals
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Four-Step Approach to Group Process Intervention
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Step One:
Give the team feedback on observed behavior
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Step Two:
Describe the potential or actual effect of the behavior
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Step Three:
Ask the team for input
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Step Four:
Decide on action
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Facilitation Guidelines
Stay neutral in the team
Encourage participation by all
Help team reach consensus
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Facilitation Guidelines
Reflect feelings and ideas back to the team
Help team keep itself on track Expect a great deal of pain
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QUALITY ASSURANCE PROJECT
Self-Awareness
How sensitive am I to the needs of others?
How approachable, pleasant, or positive
do others perceive me to be?
Do I listen and communicate openly?
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QUALITY ASSURANCE PROJECT
Self-Awareness
Do I work well with others?
Do I believe in QA?
Am I willing to be wrong or to lack
knowledge?
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QUALITY ASSURANCE PROJECT
Self-Awareness
Am I willing to learn about myself as well as about how to support teams?
Am I willing to have my priorities become second to the priorities of the team or team leader?
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