qualifications pack occupational standards for … new qps/milk collection... · 2016. 3. 28. ·...

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Contents 1. Introduction and Contacts..…[1]

2. Qualifications Pack……….……...[2]

3. Glossary of Key Terms …………[3]

4. OS Units……………………..…….…..[5]

5. Annexure: Nomenclature for QP & OS…[34]

6. Assessment Criteria……………..[36]

technology consul t ing

OS describe what

individuals need to do, know and understand in order to carry out a particular job role or function

OS are

performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding

Agriculture Skill Council of India (ASCI)

304-305, 3rd Floor, Bestech Chambers

Sushant Lok-1, Gurgaon, Haryana

E mail:

[email protected]

Qualifications Pack – Milk collection center incharge

SECTOR: INFORMATION TECHNOLOGY- INFORMATION TECHNOLOGY ENABLED SERVICES

(IT-ITES)ces Helpdesk Attendant SECTOR: AGRICULTURE AND ALLIED

SUB-SECTOR: Agriculture Allied Activity

OCCUPATION: Milk Collection Center (MCC) Incharge

REFERENCE ID: AGR/Q4202

ALIGNED TO: NCO/2004-NIL

A milk collection center (MCC) incharge is responsible for procuring and

handling large volumes of milk from many individual milk producers.

Brief Job Description: A milk collection center (MCC) incharge is responsible for

first level testing of milk and ensuring that the milk is stored in a manner that is

safe and avoid spillage or spoilage. He/she should be able to demonstrate

competence in hygienic milk handling and ensure milk safety.

Personal Attributes: A milk collection center (MCC) incharge must have the

ability to plan, organize, prioritize, calculate and handle pressure. The individual

must have a mechanical aptitude and must possess reading, writing and

communication skills. In addition, the individual must have stamina and

professional hygiene.

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Introduction

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AGRICULTURE AND ALLIED INDUSTRY

Qualifications Pack For Milk Collection Center(MCC) Incharge

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Qualifications Pack Code AGR/Q4202

Job Role Milk collection center incharge

Credits (NSQF) TBD Version number 1.0

Sector Agriculture and Allied Drafted on 28/09/2015

Sub-sector Agriculture Allied activities

Last reviewed on 22/12/2015

Occupation Milk collection and handling

Next review date 22/12/2018

NSQC clearance on N/A

Job Role Milk collection center incharge

Role Description

A milk collection center (MCC) incharge is responsible for procuring and handling large volumes of milk from many individual milk producers, first level testing of the milk and ensuring that the milk is stored in a manner that is safe and avoids spillage or spoilage.

NSQF level Minimum Educational Qualifications Maximum Educational Qualifications

4 Preferably Class 10/ Diploma in dairy management Not applicable

Training (Suggested but not mandatory)

1. Logistics/ Transportation management 2. Various refrigeration techniques during collection of milk 3. Computer basics and ERP

Minimum Job Entry Age 18 years

Experience 0-1 years in a milk collection/dairy unit

Applicable National Occupational Standards (NOS)

Compulsory: 1. AGR/N4206 Prepare the milk collection center for

operations

2. AGR/N4207 Carry out milk collection activities

3. AGR/N4208 Complete documentation, record keeping

and payments related to milk collection operations

4. AGR/N4209 Safety, hygiene and sanitation at milk collection center 5. AGR/N4210 Manage and lead a team for milk collection

Optional: N.A.

Performance Criteria As described in the relevant OS units

Job

Det

ails


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Keywords /Terms Description

Sector Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics and interests of its components.

Occupation

Occupation is a set of job roles, which perform similar/related set of functions in an industry.

Function Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS.

Job Role Job role defines a unique set of functions that together form a unique employment opportunity in an organization.

OS

OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts.

Performance Criteria

Performance Criteria are statements that together specify the standard of performance required when carrying out a task.

NOS NOS are Occupational Standards which apply uniquely in the Indian context.

Qualifications Pack Code

Qualifications Pack Code is a unique reference code that identifies a qualifications pack.

Qualifications Pack Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code.

Unit Code Unit Code is a unique identifier for an Occupational Standard , which is denoted by an ‘N’

Unit Title Unit Title gives a clear overall statement about what the incumbent should be able to do.

Description Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for.

Knowledge and Understanding

Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard.

Organizational Context

Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility.

Technical Knowledge

Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities.

Core Skills or Generic Skills

Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles.

Def

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Keywords /Terms Description

CIP Clean In Place

COB Clot on Boiling

COP Clean Out Of Place

ERP Enterprise Resource Planning

FSSAI Food Safety and Standards Authority of India

GAP Good agricultural practices

IBT Ice Bank Tank

MCC Milk Collection Center

NOS National Occupational Standard

NSQF National Skill Qualification Framework

OS Occupational Standard

PC Performance Criteria

QP Qualification Pack

SSC Sector Skill Council

SOP Standard Operating Procedure

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AGR/N4206

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Prepare the milk collection center for operations

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Overview

This OS unit is about preparing the milk collection center to handle the milk received from individual milk producers.

AGR/N4206

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Unit Code AGR/N4206

Unit Title (Task)


Description OS unit is about preparing the milk collection center to handle the milk received from individual milk producers

Scope

This unit/task covers the following:

Prepare milk collection equipments

Prepare for measurement of milk and initial quality testing

Performance Criteria(PC) w.r.t. the Scope

Element Performance Criteria

Prepare milk collection equipments

To be competent, the user/individual must be able to:

PC1. take a complete round of MCC area to check readiness of milk collection

PC2. ensure cleanliness of all milk collection equipments as per acceptable

standards

accessories and equipments should be free of fat stains, should be dust

free and odour less

follow the cleaning SOP if there is any equipment/accessory which has

visible fat stains or odour

do not keep milk samplers, plunger or any other articles on the floor

put the samplers and other articles in their designated place/shelves

ensure use of clean sample bottles for collecting milk samples

keep sample bottles upside down without capping in the cleaned simple

tray

use clean, odour free and undamaged nylon sieve/nylon cloth for milk

filteration

PC3. ensure all equipments used for milk collection are switched ON and are in

proper working condition

inspect the silos for proper cleanliness dipstick and dipstick socket,

tank corners, agitator paddle

clean the equipments to remove deposition of milk solids, dust

particles or insects

check dump tank, connecting pipe lines, milk pump (from outside

without opening it), valves, unions, rubber gaskets to ensure proper

cleaning

drain water if any, from the silo

fix valves and strainers/filters in the proper position

ensure that strainers are not torn or damaged

check the milk lines and milk pump for any leaks by pumping water

area should the milk chiller must not have any broken surface and if

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any must be repaired

PC4. check IBT (Ice bank tank) temperature and ensure it is below 1 degree Celsius

PC5. ensure that all registers and formats are available at their designated places

Prepare for measurement of milk and initial quality testing


PC6. operate electronic weigh scale

ensure that proper power supply and earthing is available to the

electronic weighing scale

switch on the electronic weigh scale and allow it to warm up for atleast 15

minutes, before starting milk collection

check the accuracy of electronic weigh scale with known weights and

record correction factor in the log book in case of variation

call the technician of the weigh scale supplier in case a major variation in

weigh balance readings and rectify the same before next reception

ensure that the electronic weigh scale is certified annually by the weights

and measurements department

ensure that the electronic weigh scale is set to auto tare

PC7. operate analyser for initial quality testing

keep the analyser and vibrator connected to the battery

ensure that the computer, printer and UPS function properly

switch on the analyser and allow it to warm-up for at least 20 minutes

ensure that the analyser is calibrated on a timely basis and before shift

start retested with Gerber tested sample (Per shift)

record the variation if any and note the action performed to correct the

calibration in the log book

PC8. ensure proper maintenance of the lab setup

ensure that stationery and other necessary articels such as chemicals,

reagents (lab setup equipments), and cleaning agents are in place

maintain inventory list for each item keeping 2 weeks as the lead time for

replenishment of chemicals

ensure running tap water is available during milk collection hours

ensure that all the chemicals/reagents (such as Eko day and Eko week

etc.) stored have a label on their container showing their date of

standardization and expiry and signature of chemist who prepared the

chemical/reagent

Knowledge and Understanding (K)

A. Organizational Context (Knowledge of the company / organization and

The user/individual on the job needs to know and understand: KA1. organization standards, process standards and procedures followed in the

organisation for collection of milk KA2. types of milk products produced by the organization KA3. types of milk producers from which the organization procures milk

AGR/N4206

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its processes)

KA4. availability of marketable surplus milk and availability from different sources KA5. code of business conduct KA6. dress code to be followed KA7. job responsibilities/duties and standard operating procedures KA8. internal processes such as procurement, inventory management, quality

management and key contact points for query resolution

B. Technical Knowledge

The user/individual on the job needs to know and understand: KB1. various types of milk quality testing techniques:

sight and smell (organoleptic)

alcohol test

inhibitor test

resazurin test

butterfat test KB2. record keeping of procured milk- volume, quality, catchment area etc. KB3. knowledge of Food Safety Standards and Regulations (as per FSSAI) KB4. knowledge of legal regulations pertaining to work place such as health and

safety, recommended dosage for use of sanitizers, control of substances hazardous to health, handling/storage/ disposal/ cautions of use of sanitizers and disinfectants, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection, etc.

Skills (S)

A. Core Skills/ Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. note the information communicated by the milk procurement manager SA2. note the details of the refrigeration system during collection and their

components, maintenance and service reports SA3. note down observations (if any) related to the milk collection SA4. write information documents to internal departments/ internal teams SA5. note down the data for ERP or as required by the organization (in case a

computerized system is used)

Reading Skills

The user/individual on the job needs to know and understand how to: SA6. read an interpret design, drawings and construction of the collection facility SA7. read internal information documents sent by internal teams

Oral Communication (Listening and Speaking skills)

The user/individual on the job needs to know and understand how to: SA8. effectively communicate with the staff members SA9. question the staff or officers in order to understand the nature of the problem

and to clarify queries SA10. attentively listen and comprehend the information given by the speaker

B. Professional Skills Decision Making

AGR/N4206

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The user/individual on the job needs to know and understand how to: SB1. analyse critical points in day to day tasks through experience and observation

and identify control measures to solve the issue SB2. handle issues in case the designated person is not available (as per the

authority matrix defined by the organization)

Plan and Organize

The user/individual on the job needs to know and understand how to: SB3. plan and prioritize the demand order based on the instructions received from

the regional milk procurement manager SB4. plan to utilise time and equipment's effectively SB5. organize all process/ equipment manuals so as to access information easily

Customer Centricity

The user/individual on the job needs to know and understand how to: SB6. understand customer requirements and their priority and respond as per

their needs

Problem Solving

The user/individual on the job needs to know and understand how to: SB7. support the regional milk procurement manager in solving problems by

detailing out problems SB8. discuss the possible solutions with the regional milk procurement manager

for problem solving

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB9. apply domain information about maintenance processes and technical

knowledge about tools and equipment

Critical Thinking

The user/individual on the job needs to know and understand how to: SB10. use common sense and make judgments on day to day basis SB11. use reasoning skills to identify and resolve basic problems SB12. use intuition to detect any potential problems which could arise during

operations SB13. use acquired knowledge of the process for identifying and handling issues

AGR/N4206

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NOS Version Control

Back to Top

NOS Code AGR/N4206


Industry Agriculture and Allied Drafted on 28/09/2015

Industry Sub-sector Agriculture Allied activities




AGR/N4207

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Carry out milk collection activities

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Overview This OS unit is about daily milk collection, milk handling and and post milk collection activities to be performed by the MCC incharge.

AGR/N4207

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Unit Code AGR/N4207

Unit Title (Task)


Description This OS unit is about daily milk collection, milk handling and and post milk collection activities to be performed by the MCC incharge

Scope


Milk can collection, unloading and transfer of milk

Milk testing and chilling

Post milk collection activities

Tanker loading/dispatch activities



Milk can collection, unloading and transfer of milk


PC1. record milk transporter (e.g. individual farmer) arrival time PC2. manage inward and outward logistics efficiently and collect milk procurement

sheets from all inward transporters PC3. collect the material indent form if any and provide the transporter with

required material subject to availability so that she/he can hand over that to the MCC worker in the next shift

PC4. ensure unloading of cans is done within 5-6 minutes of the vehicle being parked at the receiving dock

PC5. follow standard operating procedure for milk can opening PC6. carry out organoleptic test and identify doubtful cans for further tests and

account for Fat/SNF loss-gain PC7. lift the cans using the grip handles provided on the side (this activity must be

carried out by two people working together and rest the neck of the can on the can tipping bar)

PC8. ensure that the milk does not spill during the transfer and is filtered through a clean nylon cloth

PC9. record the total quantity of the milk once all of it has been poured PC10. ensure that the cans are inverted and placed on SS drip saver for recovery of

the milk drops that remain in the can PC11. follow SOP for lid cleaning and sanitization and ensure that the can is washed

thoroughly (activity is done immediately adter can opening) PC12. ensure that the cans are covered again before being loaded on to the

transporter vehicle and measure any transit loss or gain

Milk testing and chilling


PC13. record the electronic weighed data and fat/SNF test data taken from analyser PC14. ensure that the milk samples are tested and the results (%fat, %SNF) are

written on milk procurement sheet and handed over to the transporter PC15. ensure that the identified milk cans which were suspected at the time of

organoleptic testing are tested for COB test (clot on boiling) and adulteration tests

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PC16. ensure that the identified adulterated milk can is emptied at the site and record is maintained

PC17. start the milk pump for chilling as per SOP for onward storage in the silo PC18. record the time of starting and temperature of the first lot of the chilled milk

at the outlet of chiller PC19. check the temperature of the outlet of the chiller at the end of milk reception

to decide whether further chilling is required PC20. ensure that the cover of the milk chilling tank (Silo) is closed to prevent heat

gain to milk and also to prevent any extraneous matter from getting into the milk

PC21. ensure that the DG set is switched ON in case of power failure or low voltage supply

Post collection activities


PC22. ensure that there is continuous circulation of water through weighing bowl, dump truck, chiller and pipelines till the drained water has no traces of milk solids

PC23. ensure that the can dip saver, can tipping bar, can scrubber, can rinsing bowl are washed seperately

Tanker loading/dispatch activities


PC24. check whether the road milk tanker has been cleaned properly PC25. transfer the milk from silo to the milk hauling/transportation tanker PC26. take a sample from the tanker after the milk has been transferred from the

silo to the tanker and test the sample for fat%, SNF%, temperature, acidity and other tests as per SOP

PC27. ensure that the milk tanker manhole and valve box are sealed properly and the seal number is written on the tanker gate pass

PC28. ensure that the tanker driver acknowledges the quantity of milk loaded in KGs and the quality results (Fat and SNF), temperature, acidity, and seal number on the tanker challan


A. Organizational Context (Knowledge of the company / organization and its processes)

The user/individual on the job needs to know and understand: KA1. organization standards, process standards and procedures followed in the

organisation for milk collection KA2. code of business conduct KA3. dress code to be followed KA4. job responsibilities/duties and standard operating procedures KA5. organization methods for grading and sampling of milk according to

specifications

KA6. organization principles and procedures of chilling

KA7. internal processes such as procurement, quality management and key contact points for query resolution

KA8. knowledge about milk routes taken by bulk milk haulers


The user/individual on the job needs to know and understand:

KB1. weighing and sampling techniques KB2. operation of various chillers and other related equipmetns like weighing

AGR/N4207

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bowl, dump-tank, can washer, can scrubber, etc. KB3. identification of components of equipment KB4. methods to calibrate the testing equipments and equipments in the collection

center KB5. control and parameter range for chilling of milk KB6. procedure for loading, storing and unloading milk from the transportation

vehicle to the collection center KB7. basic mathematics KB8. food safety and hygiene

Skills (S)


Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. note the information communicated by the regional milk procurement

manager SA2. note the details of milk stored, storage parameters and fill the storage chart SA3. note the details of the refrigeration system and components, maintenance

and service reports SA4. write information documents to internal departments/ internal teams SA5. note down the data for ERP or as required by the organization

Reading Skills

The user/individual on the job needs to know and understand how to: SA6. read an interpret design, drawings and construction of the collection facility SA7. read standard operating procedure (SOP) manual for milk handling and

chilling at the collection center SA8. read internal information documents sent by internal teams


The user/individual on the job needs to know and understand how to: SA9. discuss task lists, schedules and activities with the regional milk procurement

manager SA10. effectively communicate with the team members SA11. attentively listen and comprehend the information given by the speaker





Plan and Organize

The user/individual on the job needs to know and understand how to: SB3. plan and prioritize the work based on the instructions received from the milk

procurement manager SB4. plan to utilise time and equipment's effectively SB5. organize all process/ equipment manuals so as to access information easily

Customer Centricity

AGR/N4207

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their needs

Problem Solving

The user/individual on the job needs to know and understand how to: SB7. support regional milk procurement manager in solving problems by detailing

out problems SB8. discuss the possible solutions with the regional milk procurement manager

for problem solving

Analytical Thinking



Critical Thinking



AGR/N4207

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NOS Version Control

Back to Top

NOS Code AGR/N4207







AGR/N4208

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Complete documentation and record keeping related to milk collection operations

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Overview This OS unit is about documenting, record keeping and payment to farmers/suppliers for the procured milk at the MCC.

AGR/N4208

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Unit Code AGR/N4208

Unit Title (Task)

Complete documentation, record keeping and payments related to milk collection operations

Description This OS unit is about documenting, record keeping and payment to farmers/suppliers for the procured milk at the MCC.

Scope


Documentation of essential records for milk collection

Document in case a computerized system is used

Document and maintain records of storage parameters

Payment to milk producers/suppliers



Documentation of essential records for milk collection


PC1. ensure that the below mentioned records are maintained on a continuous basis:

individual milk producer wise can collection and weightment register

fat and SNF reading sample wise register

MCC staff attendance register

MCC worker attendance register

MCC stationery, consumables and testing equipment stock register

MCC stock dispatch register PC2. maintain records of milk and transportation vehicle right from procurement

from catchment areas through the processing unit and to the distribution centers

Hauling/transportation driver’s name and address

Tank ID number

Current tank inspection sticker (or actual inspection sheet)

Appropriate tanker seals (properly numbered and recorded) PC3. record milk temperature, collection time, date of pick-up and bulk milk hauler’s

name and license PC4. document and maintain records of all incoming milk to the processing facility,

weight of milk, farmer/vendor details, catchment area / geographical location, receiving date, label details such as date of procurement, quality parameters, date of loading in bulk milk cooler, intended storage period, outgoing date, type of packaging, loading pattern, storage location within the cold storage unit, etc. following SOP

PC5. document and maintain records of all outgoing milk from MCC such as type and varieties of milk, weight of milk, actual storage period, losses from incoming to outgoing period, quality of milk during unloading from cold storage unit, packaging condition, etc. following SOP

PC6. maintain record of observations (if any) related to storage

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PC7. load the details in ERP system for future reference (in case a computerized system is used)

PC8. verify the documents and track details in cases of concerns

Document in case a computerized system is used


PC9. ensure that once all the milk has been tested and weighted then RMRD (Raw milk received at dock) report should be generated which includes individual producer code, name, number of cans, total milk in Kgs, average fat, average SNF, quantity of rejected milk

PC10. ensure downloading of each farmer’s details and summary details to software from pen drive/smart card and tally with the actual total reception

PC11. ensure that the data is manually fed into the software in case there in no data in the pen drive

PC12. generate variance report individual producer wise on the basis of difference in test results at producer level and MCC

PC13. send RMRD report, shift end summary report of MCC workers, variance report and report on sour, curd and rejected milk to the head office via emial

Document and maintain records of storage parameters


PC14. document and maintain records of parameters such as temperature,quality of the milk before loading in the hauling/transportation vehicle, during storage period and during unloading from the storage facility for each batch of milk following SOP

PC15. maintain record of observations or deviations (if any) related to storage parameters

PC16. load the details in ERP system for future reference (in case a computerized system is used)

PC17. verify the documents and track details in cases of concerns

Payment to milk producers/suppliers


PC18. ensure that a worker analyzes the milk collected from the farmer/supplier for its weight and fat and protein content

PC19. ensure that the worker calculates the amount payable to the farmer based on fat content, water level, weight and SNF levels

PC20. ensure that the worker writes the amount on a proper receipt and hands it over to the farmer/supplier to collect the money after a certain period of time

PC21. ensure that the money is paid to farmers/suppliers who are due on that particular day



The user/individual on the job needs to know and understand: KA1. documentation system followed in the organization like, loading and

unloading chart, storage chart, storage parameter chart, refrigeration system and components report etc

KA2. job responsibilities/duties and standard operating procedures

AGR/N4208

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The user/individual on the job needs to know and understand: KB1. basic computer knowledge and emailing skills KB2. details to be recorded and maintained on preventive maintenance , routine

checks, service, repairs, replacements, etc KB3. entering the details in ERP system followed by the organization

Skills (S)


Writing Skills


manager SA2. note down observations (if any) related to the milk collection SA3. write information documents to internal departments/ internal teams SA4. note down the data for ERP or as required by the organization

Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read and interpret design, drawings and construction of the storage facility SA6. read and interpret chilling parameters for chilling procured milk SA7. read equipment manuals and storage documents to understand the

equipments operation and storage requirement SA8. read internal information documents sent by internal teams


The user/individual on the job needs to know and understand how to: SA9. discuss task lists, schedules and activities with the regional milk procurement

manager SA10. effectively communicate with the team members SA11. question the regional milk procurement manager in order to understand the

nature of the problem and to clarify queries SA12. attentively listen and comprehend the information given by the speaker SA13. communicate clearly with the regional milk procurement manager and cross

department team on the issues faced during storage process





Plan and Organize

The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received from the regional milk

procurement manager SB4. plan and prioritize the work based on the instructions received from the milk

procurement manager SB5. plan to utilise time and equipment's effectively SB6. organize all process/ equipment manuals so as to access information easily

AGR/N4208

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Customer Centricity


their needs

Problem Solving

The user/individual on the job needs to know and understand how to: SB8. support milk procurement manager in solving problems by detailing out

problems SB9. discuss the possible solutions with the milk procurement manager for

problem solving

Analytical Thinking



Critical Thinking



AGR/N4208

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NOS Version Control

Back to Top

NOS Code AGR/N4208







AGR/N4209

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Safety, hygiene and sanitation at milk collection center

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Overview This OS unit is about maintaining milk safety, hygiene and sanitation at the milk collection center.

AGR/N4209

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Unit Code AGR/N4209

Unit Title (Task)


Description This OS unit is about maintaining safety, hygiene and sanitation at the milk collection center.

Scope


Perform safety and sanitation related functions for collection and storage

Ensure personal and employee hygiene

Ensure general cleanliness and upkeep of MCC area



Perform safety and sanitation related functions for collection and storage


PC1. comply with food safety and hygiene procedures followed in the organisation PC2. ensure personal hygiene by using of gloves, hairnets, masks, ear plugs,

goggles, shoes, etc. PC3. ensure hygienic processing of milk by inspecting procured milk, processed

milk, etc. for compliance to physical, chemical and microbiological parameters

PC4. clean, maintain and monitor milk hauling vehicles and equipments periodically, using it only for the specified purpose

PC5. use safety equipment such as fire extinguisher, first aid kit and eye-wash station when required

PC6. follow housekeeping practices by having designated area for materials/tools PC7. follow industry standards such as HACCP and liase with authorities to

maintain statutory requirements PC8. attend training on hazard management to understand types of hazards such

as physical, chemical and biological hazards and measures to control and prevent them

PC9. identify, document and report problems such as rodents and pests; seek professional expert advise on resolving these issues

PC10. conduct workplace checklist audits before and after work to ensure safety and hygiene

Ensure personal and employee hygiene


PC11. ensure that MCC worker and staff present an annual medical fitness certificate

PC12. ensure display of hand washing signs and/or posters at the appropriate locations inside the MCC area

PC13. ensure appropriate training is given to all employees to encourage personal hygiene at all times

PC14. ensure that employees report to work in good health, dressed in clean clothes

PC15. ensure that no employee handles milk if there are any open wounds or sores especially on the hands and arms or if the employee is suffering from cough/cold or sneezing

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AGR/N4209

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Ensure general cleanliness and upkeep for MCC area


PC16. ensure that ‘no smoking’, ‘no tobacco chewing’, and ‘no spitting’ signs or posters are displayed inside the MCC at conspicuous places

PC17. ensure that stray dogs/cats are kept away from the MCC area PC18. ensure that the MCC has adequate protection from birds, rodents, etc. PC19. ensure that there is no accumulation of waste and water around the MCC PC20. ensure that the milk collection area is not used for washing hands and ‘hands

washing’ signs or posters are posted at appropriate locations around MCC PC21. ensure that no loose wires are hanging in the milk collection area PC22. ensure that the MCC flooring at all times is free from cracks and crevices and

does not have any missing or loose tiles (if tiled flooring is used) PC23. ensure that walls and ceilings are free of cobwebs and loose chips of paint or

any building material



The user/individual on the job needs to know and understand: KA1. dress code to be followed KA2. standard maintenance procedures mandated by the organization KA3. job responsibilities/duties and standard operating procedures KA4. food safety and hygiene standards followed by the organization


The user/individual on the job needs to know and understand: KB1. possible physical, chemical and biological hazards and methods of prevention

of various hazards KB2. personal hygiene requirement KB3. different types of sanitizers used for cleaning milk collection area and

equipments and the procedure to use KB4. labelling/marking requirements for chemicals, sanitizers, refrigerant gases and

storing in designated area KB5. cleaning and sanitation of equipments and work area KB6. CIP & COP methods and procedures KB7. maintain safety check lists for all equipments and follow the checklist

Skills (S)


Writing Skills


manager SA2. note down observations (if any) related to the storage SA3. write information documents to internal departments/ internal teams SA4. note down the data for ERP or as required by the organization (in case a


Reading Skills

The user/individual on the job needs to know and understand how to: SA5. read equipment manuals and storage documents to understand the

equipments operation and storage requirement

AGR/N4209

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SA6. read internal information documents sent by internal teams


The user/individual on the job needs to know and understand how to: SA7. effectively communicate with the team members SA8. question the regional milk procurement manager in order to understand the

nature of the problem and to clarify queries SA9. attentively listen and comprehend the information given by the speaker SA10. communicate clearly with the regional milk procurement manager and cross

department team on the issues faced during storage process



and identify control measures to solve the issue SB2. handle issues in case the concerned person is not available (as per the


Plan and Organize

The user/individual on the job needs to know and understand how to: SB3. plan and prioritize the work based on the instructions received from the

regional milk procurement manager SB4. plan to utilise time and equipment's effectively SB5. organize all process/ equipment manuals so as to access information easily

Customer Centricity


their needs

Problem Solving

The user/individual on the job needs to know and understand how to: SB7. support the regional milk procurement manager in solving problems by

detailing out problems SB8. discuss the possible solutions with the regional milk procurement manager

for problem solving

Analytical Thinking

The user/individual on the job needs to know and understand how to: SB9. apply domain information about maintenance Processes and technical


Critical Thinking



AGR/N4209

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NOS Version Control

Back to Top

NOS Code AGR/N4209







AGR/N4210 Manage and lead a team for milk collection

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Overview This OS unit is about managing the team on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve their skills levels and managing their grievances in the best possible manner in order to maximize people productivity for milk collection.


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Unit Code AGR/N4210

Unit Title (Task)

Manage and lead a team for milk collection

Description

This OS unit is about managing the team on day to day basis, ensuring their deployment, motivating them by involving them in various engagement initiatives at the work area, helping them improve their skills levels and managing their grievances in the best possible manner in order to maximize people productivity for milk collection

Scope The scope of this role will include:

Manage and lead a team ( for milk collection)


Element Performance Criteria Manage and lead a team ( for milk collection )


PC1. ensure that the team is aware of the schedule and job expectations on a daily basis

PC2. involve the team in regular meetings to communicate information intended for them

PC3. ensure communication to the team on any changes in policies/ processes by the organization through required verbal/ written mechanisms

PC4. ensure participation of the team in various engagement initiatives organized by the organization

PC5. counsel and address issues among the team for any work related issues PC6. support the manager in deployment of the team as per production schedule

and the organizational norms and guidelines PC7. ensure periodic training of the team and support the team by delivering

trainings PC8. share knowledge of processes, techniques and products with the team to

enhance their skill levels

PC9. provide feedback to the manager pertaining to performance of the team


B. Organizational Context

(Knowledge of

the company /

organization and

its processes)

The user/individual on the job needs to know and understand: KA1. organization’s standards of performance, services and products KA2. relevant HR policies and processes followed by the organization

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The user/individual on the job needs to know and understand: KB1. knowledge of organizational norms and guidelines KB2. how and when to measure performance of the team KB3. how to share feedback with team members KB4. applicable legislation relating to the workplace (for example health and safety,

workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection)

Skills (S)

C. Core Skills/

Generic Skills

Writing Skills

The user/ individual on the job needs to know and understand how to: SA1. note the information communicated SA2. note the raw materials used for production and the finished products

produced SA3. note the readings of the process parameters and provide necessary

information to fill the process chart SA4. note down observations (if any) related to the process SA5. write information documents to internal departments/ internal teams SA6. note down the data for online ERP or as per applicability in the organization

Reading Skills

The user/individual on the job needs to know and understand how to: SA7. read and interpret the process required for producing various types of

products SA8. read and interpret and process flowchart for all products produced SA9. read equipment manuals and process documents to understand the

equipments operation and process requirement SA10. read internal information documents sent by internal teams


The user/individual on the job needs to know and understand how to: SA11. discuss task lists, schedules and activities SA12. effectively communicate with team members SA13. question in order to understand the nature of the problem and to clarify

queries SA14. attentively listen and comprehend the information given by the speaker SA15. communicate clearly on the issues being faced



and identify control measures to solve the issue SB2. handle issues in case the manager is not available (as per the authority matrix

defined by the organization)


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Plan and Organize

The user/individual on the job needs to know and understand how to: SB3. plan and organize the work order and jobs received SB4. organize raw materials and packaging materials required for all products SB5. plan and prioritize the work based on the instructions received SB6. plan to utilise time and equipment's effectively SB7. organize all process/ equipment manuals so as to access information easily SB8. support the manager in scheduling tasks for helper(s)

Customer Centricity

The user/individual on the job needs to know and understand how to: SB9. understand customer requirements and their priority and respond as per their

needs

Problem Solving

The user/individual on the job needs to know and understand how to: SB10. support manager in solving problems by detailing out problems SB11. discuss the possible solutions with the manager for problem solving

Analytical Thinking



Critical Thinking




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NOS Version Control

Back to Top

NOS Code AGR/N4210







Qualifications Pack for Milk Collection Centre Incharge

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Annexure

Nomenclature for QP and NOS

Qualifications Pack

[ABC]/ Q 0101

Occupational Standard An example of NOS with ‘N’

[ABC] / N 0101 The following acronyms/codes have been used in the nomenclature above:

Q denoting Qualifications Pack Occupation (2 numbers)

QP number (2 numbers)

9 characters

N denoting National Occupational Standard Occupation (2 numbers)

OS number (2 numbers)

9 characters

Back to top…

[Insert 3 letter code for SSC]

[Insert 3 letter code for SSC]


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Sub-sector Range of Occupation

numbers

Agriculture Crop Production 01 – 40

Agriculture Allied Activities 41 – 60

Forestry, Environment and Renewable Energy Management

61 - 70

Agriculture Industries 71 – 90

Generic Occupations 96 - 99

Sequence Description Example

Three letters Industry name AGR

Slash / /

Next letter Whether QP or NOS Q or N

Next two numbers Occupation code 01

Next two numbers OS number 01

Note:

The range of occupation numbers have been decided based on the number of existing and future

occupations in a segment

Occupation numbers from 91 – 95 have been intentionally left blank to accommodate any

emerging segment in future


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CRITERIA FOR ASSESSMENT OF TRAINEES

Job Role Milk Collection Centre In charge

Qualification Pack AGR/Q4202

Sector Skill Council Agriculture Skill Council of India Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaulations for skill practical for every student at each examination/training center based on this criteria 5. To pass the Qualification Pack , every trainee should score a minimum of 60% in aggregate. 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack

Marks Allocation

Assessable outcomes Assessment criteria for outcomes Total

Marks Out Of Theory

Skills Practical

1. AGR/Q4206 Prepare the milk collection center for operations

PC1. Take a complete round of MCC area to check readiness of milk collection

10 3 7

PC2. Ensure cleanliness of all milk collection equipments as per acceptable standards

10

2

8

Accessories and equipments should be free of fat stains, should be dust free and odour less

Follow the cleaning SOP if there is any equipment/accessory which has visible fat stains or odour

Do not keep milk samplers, plunger or any other articles on the floor

Put the samplers and other articles in their designated place/shelves


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Ensure use of clean sample bottles for collecting milk samples

Keep sample bottles upside down without capping in the cleaned simple tray

Use clean, odour free and undamaged nylon sieve/nylon cloth for milk filteration

PC3. Ensure all equipments used for milk collection are switched ON and are in proper working condition

15

5

10

Inspect the silos for proper cleanliness dipstick and dipstick socket, tank corners, agitator paddle

Clean the equipments to remove deposition of milk solids, dust particles or insects

Check dump tank, connecting pipe lines, milk pump (from outside without opening it), valves, unions, rubber gaskets to ensure proper cleaning

Drain water if any, from the silo

Fix valves and strainers/filters in the proper position

Ensure that strainers are not torn or damaged

Check the milk lines and milk pump for any leaks by pumping water

Area should the milk chiller must not have any broken surface and if any must be repaired

PC4. Check IBT (Ice bank tank) temperature and ensure it is below 1 degree Celsius 10 3 7

PC5. Ensure that all registers and formats are available at their designated places 10 3 7

PC6. Operate electronic weigh scale 15

5

10 Ensure that proper power supply and


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earthing is available to the electronic weighing scale

Switch on the electronic weigh scale

and allow it to warm up for atleast 15 minutes, before starting milk collection

Check the accuracy of electronic weigh scale with known weights and record correction factor in the log book in case of variation

Call the technician of the weigh scale supplier in case a major variation in weigh balance readings and rectify the same before next reception

Ensure that the electronic weigh scale is certified annually by the weights and measurements department

Ensure that the electronic weigh scale is set to auto tare

PC7. Operate analyser for initial quality testing

15

5

10

Keep the analyser and vibrator connected to the battery

Ensure that the computer, printer and UPS function properly

Switch on the analyser and allow it to warm-up for at least 20 minutes

Ensure that the analyser is calibrated on a timely basis and before shift start retested with Gerber tested sample (Per shift)

Record the variation if any and note the action performed to correct the calibration in the log book

PC8. Ensure proper maintenance of the lab setup 15 4 11

Ensure that stationery and other necessary articels such as chemicals, reagents (lab setup equipments), and cleaning agents are in place


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Maintain inventory list for each item keeping 2 weeks as the lead time for replenishment of chemicals

Ensure running tap water is available during milk collection hours

Ensure that all the chemicals/reagents (such as Eko day and Eko week etc.) stored have a label on their container showing their date of standardization and expiry and signature of chemist who prepared the chemical/reagent

100 30 70

2. AGR/Q4207 Carry out milk collection activities

PC1. Record milk transporter (e.g. individual farmer) arrival time

3 1 2

PC2. Manage inward and outward logistics efficiently and collect milk procurement sheets from all inward transporters

5 2 3

PC3. Collect the material indent form if any and provide the transporter with required material subject to availability so that she/he can hand over that to the MCC worker in the next shift

5 1 4

PC4. Ensure unloading of cans is done within 5-6 minutes of the vehicle being parked at the receiving dock

3 1 2

PC5. Follow standard operating procedure for milk can opening 5 1 4

PC6. Carry out organoleptic test and identify doubtful cans for further tests and account for Fat/SNF loss-gain

3 1 2

PC7. Lift the cans using the grip handles provided on the side (this activity must be carried out by two people working together and rest the neck of the can on the can tipping bar)

3 1 2

PC8. Ensure that the milk does not spill during the transfer and is filtered through a clean nylon cloth

3 1 2

PC9. Record the total quantity of the milk once all of it has been poured 3 1 2


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PC10. Ensure that the cans are inverted and placed on SS drip saver for recovery of the milk drops that remain in the can

3 1 2

PC11. Follow SOP for lid cleaning and sanitization and ensure that the can is washed thoroughly (activity is done immediately adter can opening)

3 1 2

PC12. Ensure that the cans are covered again before being loaded on to the transporter vehicle and measure any transit loss or gain

3 1 2

PC13. Record the electronic weighed data and fat/SNF test data taken from analyser 3 1 2

PC14. Ensure that the milk samples are tested and the results (%fat, %SNF) are written on milk procurement sheet and handed over to the transporter

3 1 2

PC15. Ensure that the identified milk cans which were suspected at the time of organoleptic testing are tested for COB test (clot on boiling) and adulteration tests

3 1 2

PC16. Ensure that the identified adulterated milk can is emptied at the site and record is maintained

3 1 2

PC17. Start the milk pump for chilling as per SOP for onward storage in the silo 3 1 2

PC18. Record the time of starting and temperature of the first lot of the chilled milk at the outlet of chiller

3 1 2

PC19. Check the temperature of the outlet of the chiller at the end of milk reception to decide whether further chilling is required

5 2 3

PC20. Ensure that the cover of the milk chilling tank (Silo) is closed to prevent heat gain to milk and also to prevent any extraneous matter from getting into the milk

3 1 2

PC21. Ensure that the DG set is switched ON in case of power failure or low voltage

5 1 4


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supply

PC22. Ensure that there is continuous circulation of water through weighing bowl, dump truck, chiller and pipelines till the drained water has no traces of milk solids

5 1 4

PC23. Ensure that the can dip saver, can tipping bar, can scrubber, can rinsing bowl are washed seperately

5 1 4

PC24. Check whether the road milk tanker has been cleaned properly 5 1 4

PC25. Transfer the milk from silo to the milk hauling/transportation tanker 3 1 2

PC26. Take a sample from the tanker after the milk has been transferred from the silo to the tanker and test the sample for fat%, SNF%, temperature, acidity and other tests as per SOP

3 1 2

PC27. Ensure that the milk tanker manhole and valve box are sealed properly and the seal number is written on the tanker gate pass

3 1 2

PC28. Ensure that the tanker driver acknowledges the quantity of milk loaded in KGs and the quality results (Fat and SNF), temperature, acidity, and seal number on the tanker challan

3 1 2

100 30 70

3. AGR/Q4208 Complete documentation, record keeping and payments related to milk collection operations

PC1. Ensure that the below mentioned records are maintained on a continuous basis:

5 3 2

Individual milk producer wise can collection and weightment register

fat and SNF reading sample wise register

MCC staff attendance register

MCC worker attendance register

MCC stationery, consumables and


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testing equipment stock register

MCC stock dispatch register

PC2. Maintain records of milk and transportation vehicle right from procurement from catchment areas through the processing unit and to the distribution centers

5 3 2

Hauling/transportation driver’s name and address

Tank ID number

Current tank inspection sticker (or actual inspection sheet)

Appropriate tanker seals (properly numbered and recorded)

PC3. Record milk temperature, collection time, date of pick-up and bulk milk hauler’s name and license

5 3 2

PC4. Document and maintain records of all incoming milk to the processing facility, weight of milk, farmer/vendor details, catchment area / geographical location, receiving date, label details such as date of procurement, quality parameters, date of loading in bulk milk cooler, intended storage period, outgoing date, type of packaging, loading pattern, storage location within the cold storage unit, etc. following SOP

5 3 2

PC5. Document and maintain records of all outgoing milk from MCC such as type and varieties of milk, weight of milk, actual storage period, losses from incoming to outgoing period, quality of milk during unloading from cold storage unit, packaging condition, etc. following SOP

10 7 3

PC6. Maintain record of observations (if any) related to storage 5 3 2

PC7. Load the details in ERP system for future reference (in case a


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PC8. Verify the documents and track details in cases of concerns

PC9. Ensure that once all the milk has been tested and weighted then RMRD (Raw milk received at dock) report should be generated which includes individual producer code, name, number of cans, total milk in Kgs, average fat, average SNF, quantity of rejected milk

5 3 2

PC10. Ensure downloading of each farmer’s details and summary details to software from pen drive/smart card and tally with the actual total reception

5 3 2

PC11. Ensure that the data is manually fed into the software in case there in no data in the pen drive

5 3 2

PC12. Generate variance report individual producer wise on the basis of difference in test results at producer level and MCC

5 2 3

PC13. Send RMRD report, shift end summary report of MCC workers, variance report and report on sour, curd and rejected milk to the head office via emial

5 3 2

PC14. Document and maintain records of parameters such as temperature,quality of the milk before loading in the hauling/transportation vehicle, during storage period and during unloading from the storage facility for each batch of milk following SOP

5 3 2

PC15. Maintain record of observations or deviations (if any) related to storage parameters

5 3 2

PC16. Load the details in ERP system for future reference (in case a computerized system is used)

5 3 2

PC17. Verify the documents and track details in cases of concerns 5 3 2

PC18. Ensure that a worker analyzes the milk 5 3 2


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collected from the farmer/supplier for its weight and fat and protein content

PC19. Ensure that the worker calculates the amount payable to the farmer based on fat content, water level, weight and SNF levels

5 3 2

PC20. Ensure that the worker writes the amount on a proper receipt and hands it over to the farmer/supplier to collect the money after a certain period of time

5 3 2

PC21. Ensure that the money is paid to farmers/suppliers who are due on that particular day

5 3 2

100 60 40

4. AGR/Q4209 Safety, hygiene and sanitation at milk collection center

PC1. Comply with food safety and hygiene procedures followed in the organisation

3 1 2

PC2. Ensure personal hygiene by using of gloves, hairnets, masks, ear plugs, goggles, shoes, etc.

5 2 3

PC3. Ensure hygienic processing of milk by inspecting procured milk, processed milk, etc. for compliance to physical, chemical and microbiological parameters

5 2 3

PC4. Clean, maintain and monitor milk hauling vehicles and equipments periodically, using it only for the specified purpose

5 1 4

PC5. Use safety equipment such as fire extinguisher, first aid kit and eye-wash station when required

3 1 2

PC6. Follow housekeeping practices by having designated area for materials/tools

3 1 2

PC7. Follow industry standards such as HACCP 3 1 2

PC8. Attend training on hazard management to understand types of hazards such as physical, chemical and biological hazards and measures to control and

3 1 2


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prevent them

PC9. Identify, document and report problems such as rodents and pests; seek professional expert advise on resolving these issues

5 1 4

PC10. Conduct workplace checklist audits before and after work to ensure safety and hygiene

5 1 4

PC11. Ensure that MCC worker and staff present an annual medical fitness certificate

3 1 2

PC12. Ensure display of hand washing signs and/or posters at the appropriate locations inside the MCC area

3 1 2

PC13. Ensure appropriate training is given to all employees to encourage personal hygiene at all times

3 1 2

PC14. Ensure that employees report to work in good health, dressed in clean clothes 5 1 4

PC15. Ensure that no employee handles milk if there are any open wounds or sores especially on the hands and arms or if the employee is suffering from cough/cold or sneezing

5 2 3

PC16. Ensure that ‘no smoking’, ‘no tobacco chewing’, and ‘no spitting’ signs or posters are displayed inside the MCC at conspicuous places

5 1 4

PC17. ensure that stray dogs/cats are kept away from the MCC area 5 1 4

PC18. Ensure that the MCC has adequate protection from birds, rodents, etc. 5 1 4

PC19. Ensure that there is no accumulation of waste and water around the MCC 5 2 3

PC20. Ensure that the milk collection area is not used for washing hands and ‘hands washing’ signs or posters are posted at appropriate locations around MCC

4 1 3

PC21. Ensure that no loose wires are hanging 5 2 3


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in the milk collection area

PC22. Ensure that the MCC flooring at all times is free from cracks and crevices and does not have any missing or loose tiles (if tiled flooring is used)

7 3 4

PC23. Ensure that walls and ceilings are free of cobwebs and loose chips of paint or any building material

5 1 4

100 30 70

6. AGR/Q4210 Manage and lead a team for milk collection

PC1. Ensure that the team is aware of the schedule and job expectations on a daily basis

12 4 8

PC2. Involve the team in regular meetings to communicate information intended for them

12 4 8

PC3. Ensure communication to the team on any changes in policies/ processes by the organization through required verbal/ written mechanisms

12 4 8

PC4. Ensure participation of the team in various engagement initiatives organized by the organization

12 4 8

PC5. Counsel and address issues among the team for any work related issues 12 4 8

PC6. Support the manager in deployment of the team as per production schedule and the organizational norms and guidelines

10 4 6

PC7. Ensure periodic training of the team and support the team by delivering trainings

10 3 7

PC8. Share knowledge of processes, techniques and products with the team to enhance their skill levels

10 4 6

PC9. Provide feedback to the manager pertaining to performance of the team 10 4 6

100 35 65

qualifications pack occupational standards for … new qps/milk collection... · 2016. 3. 28. ·...

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