Qpost User Guide

SQMService Management Team

Qpost

What is “Qpost”?

- Qpost is the tool provided by Qoo10 for better communication among buyers and sellers.- All communication method on Qoo10 will be replaced by Qpost.

How to download “Qpost”?

- You can download “Qpost” from QSM “To-Do list” and “Customer service” menu

[ Download from To-Do List] [Download from Customer service menu]

- If you click download button, you might download “Qpostsetup.exe” file- Please “Run” the file, choose install button. After finish install please click finish button.

Log in

Log in Qpost

1. Choose the country website to need to log-in.(For Singapore sellers, please choose www.qoo10.sg)

2. Put the ID and Password correctly.(ID and Password is exactly same with QSM)

3. Just leave extension part,(Do not need to select anything when you firstly log-in.)

4. Choose language you want to use.

5. Click “Sign in” button.

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Choose country

You can choose countries as

shown left.

Extension

Extension is used recognize user when you have many staffs. By extension, you can recognize who handle inquiry.

Alarm pop up

Once you log in there is alarm pop up window shown.

The pop up is alarmed every hour with newest information.

Item code

From alarm pop up, 2 item codes which have most inquiries are shown

Customer inquiry

It shown how many inquiries came under that particular item page. It counts inquiry arrived within last 7 days.

Inquiry detail

3 inquires are shown. If you click inquiry, it direct you to that inquiry.

Main page

Useful Function

Useful supporting functions for Qpost. Check detail on page 6.

Unanswered inquiries

Showing unanswered inquiries. It counts inquiries came last 7 days. Check detail on item page 7 ~ 8.

Status in QSM

Showing status in QSM. It direct each parts in QSM.

Notification

Showing notification from Qoo10.

Choose Country

If you link with other countries’ Qoo10, you can change country.

General seller(user) information

Showing general information. Check detail on item page 7.

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A. Useful Function

QSM : Direct you to QSM.

Phonebook : Internal extension information

Order information : Able to check order detail information.

Settings : Able to set language .

Sign out : Able to sign out

B. Unanswered inquiries - Inquiry

Communication internally

When there is many staffs, Qpost user could communication freely by internal messenger.

Inquiry

Customer’s inquiry inquired through item description page.

Message of customer.

Customer’s response on your sending message.

Alarm from Qoo10

Important and urgent message from Qoo10.

• Alarm from Qoo10.

- Qoo10 also send message to you and you can check from QSM. Mostly message from Qoo10 is quite urgent matters that requires immediate response or action from you related with dispute cases, delivery delays, or cancel and refund.

- As a seller, you must always keep checking alarm from Qoo10. If you face any disadvantages happened from missing or ignoring the message from us, we do not take any responsibility.

B. Unanswered inquiries - Inquiry

Translator

You can translate easily to handle customers’ inquiry.

Customer’s inquiry

Check customer’s inquiry detail

Inquiry list

Inquiry list arrived to your item.

Answer Template

Register, manage and use answer template.

Hide Inquiry

Able to hide customer’s inquiry from Qoo10 page.

Auto Answer

For same answer, you can answer that already answer for this with one clicking.

Reply

Key in the reply on the box and send message to buyer.

Sort by same item’s / customer’s inquiry

By one clicking you can sort inquiry from same seller or customer.

Bulk reply

You can answer inquiry simultaneously at once.

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