NS-EN ISO 9001-2008 . Certificate No 1221

QUALITY PROCEDURE

NON-CONFORMANCE CONTROL

THIS PROCEDURE CONTAINED HEREIN IS THE PROPERTY OF ITECSOLUTIONS QUALITY GROUP PTE LTD WHERE IS ISSUED AND CONTROLLED BY THE QUALITY MANAGER AND SHALL NOT BE REVISED, AMENDED OR ANYWAY ALTERED WITHOUT HIS APPROVAL.

RevDatePrepared byReviewed & Approved by

023/12/2013V.S.Naidu

Technical Manager

Y.ARUN

Branch Manager

SIGNATURE/STAMPSIGNATURE/STAMP

1.0 OBJECTIVES

To establish a procedure to ensure that non conformities are identified and documented

immediately with proper corrective measures.

2.0 SCOPE & REFERENCES 2.1 SCOPE

Applicable to non-conformities detected, reported and to the attention of management

for appropriate course of action. (internal, external or customers compliant)

Non-conformance can be as suggested but in no way limited to the following:

SERVICES

- Clients Complaint

- Erroneous interpretation of NDT results. - Process not carried out accordance to approved procedures.

- Violation of Safety rule.

MATERIAL/EQUIPMENT

- Expired shelf life materials, chemical, etc. Used.

- Use of out of calibration /damage equipment

- Purchase for use on respective services which does not meets specification.

2.2 REFERENCES

2.2.1 QM - QUALITY MANUAL 2.2.2 QP - 01 - MANAGEMENT REVIEW 2.2.3 QP 03 - INTERNAL QUALITY AUDIT

2.2.4 QP - 04 - CORRECTIVE ACTION

3.0 PROCEDURE 3.1 RESPONSIBILITY

3.1.1 The Operations Manager / Project Manager is responsible for:

- Administration of this procedure.

- Registering of all non-conformity as reported by Technicians and or Clients.

3.1.2 The Operations Supervisor is responsible for:

- Ensure that Clients Compliant is brought to the attention of the managers

where corrective actions can be initiated.

- Identify and report of any known non-conformance that affect quality. 3.2 SYSTEM

3.2.1 When there is a non-conformance detected by any personnel during the stages of testing / reporting, etc., Corrective Action Report (CAR) shall be raised and forwarded immediately to their respective supervisors or managers and dealt accordance to QP-04. 3.2.2 All apparent deficiencies documented shall be brought to the attention of the

Management, which shall then decide an appropriate course of action.

3.2.3 NON-CONFORMANCE OF MATERIAL/ EQUIPMENT

3.2.3.1 Material / equipment when delivered by supplier/ vendor having deficiencies shall be segregated and returned. 3.2.3.2 Material/equipment which does not require calibration but in certain

instances requires certificate of conformance. For e.g. magnetic particle

chemicals, dye penetrant chemicals, etc. when delivered by

supplier/vendor shall be accompanied by this certificate or otherwise

material/equipment shall not be received and to be returned.

3.2.4 NON-CONFORMANCE OF SERVICE

3.2.4.1 All compliant from Client concerning services shall be documented,

segregated and evaluated with practical disposition and notification to

function concerned. 3.2.4.2 Non-conformance such as misplaced/lost of equipment depending on the

item concerned shall be evaluated and segregated. Proper disposition

shall depend on item misplaced/lost.

3.2.5 REVIEW OF NON-CONFORMITY

3.2.5.1 Review of non-conformity shall be carried out at least once per three (3)

months.

3.2.5.2 Depending on the severity of non-conformity, action and disposition on utmost important and urgency deficiency shall be acted upon

immediately by the management.

4.0 RECORDS

Quality Manager shall maintain the completed CAR and CAR Register for a minimum period

of 3 years.

5.0 APPENDICES

Refer the attachment form - IQG/FM 08IQG/FM 08

This Document is property of IQG. No reproduction is allowed without prior to written permission from the management of IQG. Violators may be prosecuted.