qmp aesthetic surgery symposium
TRANSCRIPT
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MyPatientExperience.com
Accelerate Your Practice, One Patient at a Time.
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MyPatientExperience.com
From Prospect to Patient
Phone Calls
Consults
Procedures
Converting Opportunities
Patient Acquisition
“GAP”
Marketing Budget:Mark Turner SVP Genesys
98% Marketing2% Customer Service
“Marketing might get you new customers, but if you’re not looking after the customer experience, what’s the point?” Mark Turner
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MyPatientExperience.com
What is the Impact of the “Gap”?Case Study
30 new patients per month $6500 Ave. spend64% conversion to appt47 new patient calls 17 lost prospective patients $110,500 lost revenue per
month$1.3M per year lost
We will produce AT LEAST a 5% boost in consultation booking
$32,500 PER MONTH
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MyPatientExperience.com
Training
Tracking
Coaching
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MyPatientExperience.com
Common Challenges
Not Booking Consults Not Getting a “Yes”
Increase Call to Appointment Rate by up to 33%
Know Exactly What is Bringing You
Consultations
Get Patients Excited to Say “Yes”
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MyPatientExperience.com
Questions?
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MyPatientExperience.com
$649Per Month
Team Results
Comprehensive Tracking Solution
Experience AnalysisE-Learning Platform Live Team Training
Conversion and Lost Opportunity
Reporting
Show SpecialFirst Month Free
Custom Phone Script
Month to Month
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MyPatientExperience.com
Path to Performance
System Training
Experience Consultation
Data Gathering
Performance Assessment
Call ReviewCall
Coaching
Employee E-learningScript
DevelopmentPhone Skills
Training
System Setup
Weeks 2-4Implement
Weeks 5-12Develop
ReinforceWeeks 1-3Analyze
WebinarsE-learningManagement
ResourcesLive Training
and Coaching
Ad SourcesEmployeesTracking Numbers
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MyPatientExperience.com
DailyReview All Calls
Reporting of All Lost Opportunities
Weekly
Monthly Quarterly
Annually
Traffic Analysis
Conversion Analysis
Performance Analysis
Owner Summary Report
E-Learning System