qm objectives&sixsigma

8/14/2019 QM Objectives&Sixsigma

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Quality Management Six Sigma

Objectives of QM


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Six Sigma System of practices originally

developed by Motorola. To systematically improve

processes by eliminating defects.

Since an original idea, became anelement of many TQM initiatives.


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Six Sigma The process pioneered by Bob

Galvin at Motorola in 1986.

The initial definitions. Metric for measuring defects Improving quality

Methodology to reduce defects below3.4 (DPMO)


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Six Sigma Registered Service mark and

trade mark of Motorola.

Other companies accepted SIXSigma methodology.

Bank Of America Caterpillar Honeywell International Raytheon General Electric


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Six Sigma - Key Concepts Critical to quality

- Attributes most important to the customer

Defect- Failing to deliver what the customer wants.

Process Capability

- What your process can deliver

Varaition- What the customer sees and feels


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Six Sigma - Key Concepts Stable Operation

Ensuring consistent, predictable

processes to improve what thecustomer sees and feels

Design for Six Sigma Designing to meet customer needs and

process capability.


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Six Sigma Six Sigma Black

Belts D Define the goals of the improvement

activity. M Measure the existing system. A Analyze the system to identify ways to

eliminate the gap between the current anddesired goal by statistical approach.

I Improve the system. Be creative in

finding new ways to do things better,cheaper, or faster. C Control the new system with

compensation and incentives.


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Objectives of Quality

Management Do the right things, right the

first time, and every time

Continued Process Improvement

Reducing cost, while improvingperformance achieved through

data collection and analysis, flowcharts, cause and effect diagrams


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Management Increase customer satisfaction Enhancement of firm efficiency

and profitability through processimprovement

Provide high-quality services to

customers by maintaining aconstant focus on the customers'viewpoints and needs


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Management Optimize the flow of activities to

reduce cycle time, prevent

defects, and enable continuousimprovement.

To improve competitiveness and

effectiveness through planning,organizing and understandingactivities undertaken by people.


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References Total Quality Management

John Bank - Prentice Hall India

Total Quality James R. Evans & James W. Dean, Jr.

South Western Thompson Learning

Quality Control & Total QualityManagement

P L Jain Tata McGraw Hill


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Whats next Quality Inspection

Quality Assurance

Quality Circles

Training for Quality

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