qm functionality in sap erp: implementation best...
TRANSCRIPT
QM Functionality in SAP ERP: QM Functionality in SAP ERP: Implementation Best Practices
Mike Krug
October 6, 2011
www.qmsinc.comCopyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved
Agenda
� Introduction to QMS and Our Team
�SAP Software: Quality Overview
� Implementation Best Practices
�Demo – The QMS Lab�Demo – The QMS Lab
�Further Benefits
�Thank You and Q&A
Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved
About QMS
About QMS
� Quality Management Solutions Inc (QMS) is an solutions provider specializing in
the quality management (QM) functionality of the SAP ERP application
� We understand the role of Quality in an organization, and the way it impacts the
organization end to end
� QMS’s knowledge base includes a deep understanding of the functional and technical
side of the QM functionality, with the Principals having over 28 years experience and
Team members averaging 10 plus years experience coupled with business and process Team members averaging 10 plus years experience coupled with business and process
knowledge
� QMS maintains strategic networks
that include liaisons with SAP America
and SAP AG, as well as partnerships with
other “Niche” solution providers
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About QMS
New QM Implementations� From basic to complex
� Small or large
� We have you covered
Replacing LIMS Systems� One of our specialty areas; We can � One of our specialty areas; We can
help you retire your LIMS system
using QM functionality from SAP
Calibration� Leverage the integration of SAP software with Plant Maintenance to handle your
calibration schedules and calibration results history
Notifications Solutions� Using a legacy application for capturing customer / vendor complaints?
Replace it with notification system software that offers flexibility to
identify, track, resolve, and report on problems that effect your business
Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved
About QMS
Sample COA Integration & Best Practices� Being a touch point with your customer, the COA is critical to your business and we can
help you to implement it right the first time
Implementing the “Bells and Whistles” of QM� Not using all that SAP software has to offer? Let us show you how to use SPC Charting or
Instrument Integration to maximize your quality application
Evaluating existing implementations� Most QM implementations were part of a core
implementation. Have us help you identify and fix
improvement areas in your existing solution
And more…
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Why Implement Quality Management?
Sample Drivers for Implementing QM Functionality� Re-calls / Returns of failed product
� Difficulty in calculating Quality metrics (KPI)
� Meet regulatory requirements (i.e. FDA)
� Officers/Directors can be liable
� Improve traceability of products
� Integrate Quality into ERP software solutions
� Save on separate licensing/support costs, retire legacy systems� Save on separate licensing/support costs, retire legacy systems
� Eliminate paper forms, spreadsheets, local syst.
� Standardize and automate QM Process across Plants & Divisions
� Better Quality Metrics
� If you can’t measure it, you can’t manage it
Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved
Quality Management with SAP Software Facts & Figures
Value Proposition
� QM is integral part of the SAP ERP application and seamlessly integrated into supply chain
processes and the SAP Manufacturing solution
� QM is a cross-application topic supporting multiple end-to-end processes
� QM offers comprehensive functionality, flexible and easy to adapt
Customer Adoption
� More than 5,600 customers globally across all industries / > 500,000 users
(Manufacturing industries process/discrete = 50:50)
Key drivers
� Compliance for processes and products supporting industry standards and legal requirements
� Operational efficiency (integrated QM, Lean & Six Sigma, Corrective & Preventive Actions)
� Interoperability (SOA, partner collaboration)
�Quality Management with SAP ERP can be used as enterprise-wide Laboratory Information and Management System (LIMS) or as a Computer Aided Quality (CAQ) System across all industries
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Audit
Management
− Supplier audits
− Product audits
− Process audits
− System audits
Quality
Engineering
− Specifications
− Sampling plans
− Documentmanagement
Quality
Assurance &
Control
− Sample &
Batch Management
− Quality Control
− Statistical
Quality
Improvement
− Corrective &
Preventive Actions(CAPA)
−Complaintmanagement
Quality Management with SAP ERP4 Main Pillars
− System audits
− Environmental audits
− Assessments/Revisions
management
− Stability studies
− Failure mode & Effects Analysis
− Control Plan
− Statistical Process control
− Problem handling
− Certificates
management
− Quality analysis
SAP ERP
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Implementation Best Practices
Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved
Leverage Integration
Lab 1
Lab 2
Lab 3
QM functions in all processes of the supply chain:� Product Development, Procurement,
Production, Sales
Horizontal
Integration
QM data in all hierarchy levels:� Single values, statistical mean values,
summarized statistics, QM information system
Vertical
Integration
No interfaces to other core functionalities of SAP ERP : Controlling, Purchasing, Materials Management, Production, Sales & Distribution,
Consistent data, real-time processing
Technical Integration
Enterprise LIMS
SAP ERP
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Leverage Integration
Document Management� Allow Procedures to be
accessed during results
entry� Incorporate into
Nonconformance
Management
Easy Document Management� Simplified User Interface
� Use Content Repository to storeall Quality Documents
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Reduce Overall Testing
Lot Copy/Inheritance� Pull Results forward based on
parent/child relationship� Automatic or Manual
Dynamic Modification� Skip Lot Processing �Increase or Decrease testing
based on history� Skip at Lot Level or
Characteristic Level
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Reduce Overall Errors
Sample Labels� Speed of Data Entry� Reduced Errors� Streamlined Process Flow
Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved
Reduce Overall Errors
Test Equipment Integration
PCo (SAP Plant Connectivity)
QM-IDI
Interface
Enterprise Service
(SOA)
Simple Data
Transfer
Connectivity Complementary Partner Product
ES Bundles “Integration of QM
RS232 serial interface
Simple Test Equipments (e.g. balances, colorimeter etc.
QM Data Exchange with consumer applications (e.g. SAP MII, 3rd party systems)
Complex Test Equipment (e.g. HPLC)
Steinwald interface box;Simple Test Equipments
Connectivity Framework for external devices (PCo)
Data Agents
Partner Product (no full-blown LIMS, e.g. IDOS, Dr. Eilebrecht SSE *)
Direct integration,e.g. with CDS
“Integration of QM Systems (IQM)” and“Easy InspectionPlanning (EIP)”
Flexible Web Services
File transfer
Interface Boxes(e.g. Steinwald)
Keyboard Wedges
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Reduce Overall Errors
Transfer of Measured Values Using Keyboard Wedge� Manually triggered by the inspector (switch on measuring
equipment)� Data is transferred to QM results recording in the form of
electronic signals via the hardware (keyboard wedge)
� No additional programming required
� Technique replaces manual entry
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� Technique replaces manual entry � Example: Caliper gauge, barcode reader
Reduce Overall Errors
Transfer of Measured Values Using Serial/Network Interface
� Can be triggered manually or
automatically using the program
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automatically using the program� Data is transferred to QM results
recording via a serial interface
(V24) in the form of electronic signals (one channel)
� Programming: Driver software is required
� Example: Electronic scales
Increase Usability
Portals� Quality Inspector
Portal Role
Web Dynpro for ABAP
� Internet Exploreror SAP GUI
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Increase Usability
SAP Manufacturing Integration and Intelligence (SAP MII)
� Results Entry� SPC Charting
Capability
SAP MII� Drilldown Capability
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Increase Usability
SAP MII� Pareto Charts� Multiple Data
Sources
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Increase Usability
� Ad-hoc evaluations of quality notifications and results
� Specific graphics types:
— Pareto Chart
— Scatter Plot
— Control Chart …
QM Cockpit for Evaluations
Queries & figures via SAP NetWeaver BW
Analyze data from…
� Notifications / Tasks
� Audits
� inspection lots
� Predefined queries
� Quality of purchased parts
� Quality Scores
� Audit Results
Supplier evaluation
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Lower Cost of Poor Quality
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� Workflow
� Classification
� Quality-related costs
� Follow-up actions with standard examples
� Solution Database
� Web-based entry via SAP MII
Problem andComplaint
Management
Lower Cost of Poor Quality
� Status Management
� Tracking and Monitoring
� Use of Catalogs
Corrective and
Preventive Action
� QM Evaluation cockpit for ad-hoc reporting
� Predefined queries and key figures in SAP NetWeaver BW
� Supplier evaluation
� Full-text search
Quality Analytics
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Demo
Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved
Further Benefits of Quality Management
Inventory ManagementAudit Management
Interfaces (QM-IDI, QM-STI)Ad Hoc Reporting
Quality Data InterchangeCalibration Management
Non-conformance ReportingBarcode / Labeling
Invoicing/BillingBatch Management
Supporting Processes with LIMS functions and more…
Recurring InspectionComplaint / Problem / Event Management
WorkflowInspection Methods
Vendor EvaluationIn-Process Control / Post-Process Control
Test Equipment InterfacingGoods Receipt Inspection
Statistical Process Control (SPC)Engineering Change Management
Stability ManagementDocument Management
Specification Management / Multiple Specs.Digital Signature / GMP
Sample ManagementCorrective and Preventive Action (CAPA)
Quality DispositionCertificates of Analysis
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THANK YOU
Quality Management Solutions146 Lowell Street, Suite 300B
Wakefield, MA 01800(800) 645-6430
www.qmsinc.com
Copyright © 2011 QMS - Quality Management Solutions, QM Experts. All Rights Reserved