qld lpg manual

8/9/2019 Qld Lpg Manual

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GAS AGENT LPG MANUAL

GAS AGENT

LPG MANUAL

BOC 24HR (EMERGENCY RESPONSE ONLY) 1800 653 572

BOC

131 262

PLEASE NOTE: Users of this Manual should be aware that there are references toAustralian Standards and other Documents within the requirements of this Manual whichare revised and reissued from time to time. Users should ensure that the latest editions ofdocuments so identified are obtained and understood before the requirements of thisDocument so referenced are enforced.

REV 01DATE NOV 10


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TABLE OF CONTENTS

1. INTRODUCTION ............................................................................................. 42. LPGas EMERGENCY PHONE CALL .............................................................. 53. AFTER HOURS EMERGENCY PROCEDURE ............................................... 6

4. CCIDENT/INCIDENT REPORTING................................................................. 75. STRIBUTION AND DELIVERY........................................................................ 86. CUSTOMER INSTALLATION GUIDELINES ................................................... 97. DEALER PREMISES SAFETY ...................................................................... 118. ELF EXCHANGING CUSTOMERS ............................................................... 119. FIRST AID INFORMATION............................................................................ 1210. TRAINING ...................................................................................................... 1411. ACKNOWLEDGMENT OF RECEIPT OF MANUAL ....................................... 15APPENDIX A: Emergency Call Flow Chart .............................................................. 16APPENDIX B: BOC LPGas EMERGENCY PHONE CALL....................................... 17APPENDIX C: HAZARDS OF LPGAS...................................................................... 18APPENDIX D: AGENT EMERGENCY PHONE NUMBERS..................................... 20APPENDIX E: BOC MINOR INCIDENT REPORT.................................................... 21APPENDIX F: PORTABLE SAFETY EQUIPMENT AND DOCUMENTATION FOR

VEHICLES CARRYING LPG CYLINDERS ....................................... 22APPENDIX G: AS1596............................................................................................. 24APPENDIX H: AS1596............................................................................................. 26APPENDIX I: AS5601............................................................................................... 41APPENDIX J: CUSTOMER SITE SAFETY CHECK LIST ........................................ 48APPENDIX K: DRAFT LETTER - NOTIFICATION TO CUSTOMER OF NON-

COMPLYING INSTALLATION .......................................................... 49APPENDIX L: DRAFT LETTER - NOTIFICATION TO REGULATORY AUTHORITY

OF NON-COMPLYING INSTALLATION........................................... 50

APPENDIX M : AGENT PREMISES EMERGENCY EQUIPMENT CHECKLIST(MINIMUM)........................................................................................ 51APPENDIX N: AGENT PREMISES SAFETY CHECKLIST...................................... 52APPENDIX O: EMERGENCY RESPONSE PHONE NUMBERS ..... Error! Bookmark

not defined.APPENDIX P: MSDS HANDIGAS LPG.................................................................... 54APPENDIXQ: SUPER COLD CONTACT INJURIES DATA SHEET ........................ 58APPENDIX R: HOSPITAL INFORMATION SHEET ................................................. 59APPENDIX S: PROPERTIES OF LIQUEFIED PETROLEUM GAS ......................... 60APPENDIX T: PHONE THREAT DATA CARD......................................................... 61APPENDIX U: HELPFUL INSTRUCTIONS AND RECOMMENDATIONS FOR

CUSTOMERS SELF-EXCHANGING LPG CYLINDERS................... 62

APPENDIX V: TYPES OF FIRE EXTINGUISHERS................................................. 63APPENDIX ALL: ACKNOWLEDGMENT OF RECEIPT OF MANUAL...................... 64

IMPORTANT

Australian StandardsGas Agents should ensure they have a copy and are familiar with the following Australian Standards: AS/NZS 1596 Storage and Handling of LPGas (available from Standards Australia, 1800 654

646)


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AS5601: Gas Installations


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1. INTRODUCTION

It is a fundamental requirement of BOC Limited that all Gas Agents operate in a safe andefficient manner. The objective of this Gas Agent LPG Manualis to provide these companieswith an overview of the necessary information to comply with these requirements.

Of prime importance are the following:

The Safety of all Personnel, Property and the Environment is the primary concern of all

persons associated with the Storage and Handling of LPGas

BOC (its Agents or other Representatives) Shall Not Knowingly Supply LPGas to

an Unsafe Installation

Only a Licensed Gas Fitter May Install, Modify or Service an LPGas Appliance or

Installation.

A fully completed Certificate Of Compliance (As a minimum Dependant Upon StateLegislation) is required for all New Installations before LPGas is supplied.)

Certificate of Compliance (or equivalent) information concerning Customer Installations is

to be retained in the appropriate Customer File for the life of the installation. (This

information will be the subject of Inspection by Government Regulatory Authorities)

Gas Agents MUST NOT install, OR supply gas to an installation that does not comply

with regulations OR is sub-standard and shall use the Customer Site Safety Checklist as

detailed in Appendix 1.

Gas Agents must be able to recognise non-complying or sub-standard installations.

Gas Agents must ensure that all staff associated with the Storage, Handling, Transportand Sale of LPGas are fully trained and competent in any operations they are required toperform. Written acknowledgement of such training by staff and their employing company

is required to demonstrate that all staff are in fact competent.

Gas Agents shall provide induction training for all personnel in their depot, whether staff

contractors or visitors.

ALL AGENTS MUST ENSURE THAT NO CYLINDER OR VESSEL IS OVERFILLEDWITH LPGas AT ANY TIME.


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2. LPGas EMERGENCY PHONE CALL

When a telephone call is received from a Customer, or other person, reporting an LPGasleak or fire it is important to:

Remain calm,

Help the person provide all necessary information

Offer to contact Emergency Services if necessary

Ensure the person is aware of the potential risks

Ensure the site is evacuated if necessary

Ensure the emergency shut down system is activated if applicable

Ensure any control valves are closed

WHAT TO DO

The person receiving a phone call from a consumer complaining of a gas leak, or moreprobably the smell of gas, should present as professional an attitude as possible.

This will both re-assure the consumer and permit the Agent, or BOC staff, to obtain the

maximum amount of information prior to attendance.

Agents should ensure their staff are trained in how to assess the nature of the complaint, its

severity and location.

Appendix A: Emergency Call Flow Chartgives a procedure that Agents can employ ifthey

an Emergency Call.

The form in Appendix B:Emergency Phone Call Questionsdetails the responses that

should be obtained from the person making the phone call.

IMPORTANT

If the situation is an Emergency and the caller has not notified the Police of the Fire Brigade

then the person receiving the call should do so immediately and then notify: -

BOC Emergency Operator (24hr)

1800 653 572

(if an emergency only)

BOC Service (24hr) 131 262 (if not an emergency)

BOMB THREAT

To assist the Agent in handling a Bomb Threat Appendix T:Phone Threat Data Cardgivesinformation and the questioning technique that is recommended by the Police in suchsituations.


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3. AFTER HOURS EMERGENCY PROCEDURE

ACCESS BY THE FIRE BRIGADE AND POLICE

Appendix D Gas Agent Emergency Phone Number List details a form for all the relevant

phone numbers that could be required in an emergency. This form should be completedimmediately upon receipt of the Manual and the following actions undertaken:

COMPLETE THIS FORM, AND REVIEW IT SIX MONTHLY TO ENSURE IT IS STILLCORRECT.

TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT IT TO THE LOCAL FIREBRIGADE TOGETHER WITH A LABELED DUPLICATE KEY FOR THE DEPOT MAINGATE.

TAKE A COPY OF THIS PAGE AND FORMALLY PRESENT TO THE LOCAL POLICEAUTHORITY TOGETHER (if requested) WITH A LABELED DUPLICATE KEY FOR THEDEPOT MAIN GATE.

TAKE A COPY OF THIS PAGE AND PASS TO THE LOCAL BOC CUSTOMERSERVICE CENTRE MANAGER.

NOBODY AVAILABLE AT THE AGENTS PREMISE

Very few, if any, Gas Agents premises are manned on a 24 hour basis. It is legal requirementthat in an emergency, that either the Public or the Emergency Services should be availableto contact someone in a responsible position, who can both advise and take correctiveactions as necessary.

Gas Agents, as well as complying to the local regulations concerning the storage andhandling of Dangerous Goods (LPGas is considered a Dangerous Good in all States andTerritories), should have a sign on the front gate to clearly identify all available after-hours

contact details for their organisation, plus all local emergency services.

The Gas Agent should discuss a hierarchy of calls that includes BOCs 24 hour EmergencyTelephone Service and the local BOC Customer Service Centre Manager.


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4. ACCIDENT/INCIDENT REPORTING

THE NEED FOR REPORTING

It is a legal requirement for all Incidents and Accidents associated with LPGas at a

Gas Agents premise or in any of their operations to be reported to BOC as soon as they areresolved. This information is assembled and the statistics reported to GovernmentRegulators as required.

Upon having an incident, the Gas Agent is to either to complete the form on the next page forminor events or contact your local Customer Service Centre for a more comprehensive formfor large events.

MINOR INCIDENT REPORTS

Appendix E:Minor Incident Report Formshould be used for minor events or near-missesthat may occur on Gas Agent or Customer premises. The proper reporting of these eventswill enable BOC to improve its operations by ensuring learning points are circulated within

the BOC and Agent networks.

MAJOR INCIDENT REPORTS

The Major Incident Form is a formal written report of the accident/incident where theaccident/incident is LPG related and involves death or injury to a customer, staff member or

contractor and/or significant property damage.

It is a requirement that the Gas Agent shall inform the BOC Inventory Manager fortheir Region within 24 hours. The General Manager will then contact the BOC NationalSafety Manager IMMEDIATELY by phone, who will then inform the appropriate persons.

If the General Manager is not available to initiate these actions the Gas Agent should contact

the local Area Inventory Representative and if also not available, the appropriate StateInventory Manager.

The Major Incident Form is available from the local BOC Inventory Representative.


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5. DISTRIBUTION AND DELIVERY

TRANSPORTING LPG CYLINDERS.

It should be remembered that there are Federal and State requirements to be met when

transporting LPG cylinders from your Depot to the Customer. The Federal Code is known asthe Australian Code for the Transport of Dangerous Goods by Road and Rail.

If you carry three (3) or more 45kg cylinders (or a combination of flammable gas cylindersthat exceeds 250 litres water capacity) at any one time you must carry the equipment andpaperwork as detailed in Appendix F: LPG Cylinder Truck Portable Safety Equipment andDocumentation to comply with these Regulations and BOC Corporate Policies.

Notes:

1. If you have a vehicle larger than a utility then you should also carry an external 9kg

Dry powder 80 AB (E), fitted with a weatherproof cover.

2. Any driver should also have received training in the safe handling and

transportation of LPG.

3. Be aware that emergency eye-wash bottles may not be hygienic but are still

required under the ADG Code.

4. The "flammable gas" diamonds must only be visible when the vehicle is actually

carrying LPG. It is an offence to display them when the vehicle is empty.

5. The side gates and tailgate should be rigid and not allow any cylinder to protrude

more than 30% of its height above the gates. This means that the gates should be

at least 0.9 metres high. At no time should the cylinders be outside the body of the

vehicle and cylinders should always be secured in position.

6. For the purposes of the ADG Code, empty cylinders (except brand-new and

unused cylinders) are considered as full.

CUSTOMER TRANSPORT OF CYLINDERS

An area of major concern is the customer who calls to pick up their cylinder(s) in a sedan orstation wagon. It is imperative that this customer is not allowed to leave with the cylinder(s)lying down which contravenes clauses in AS/NZS1596 and the Australian DangerousGoods Code (ADG Code). The cylinders must be upright and check with the latest versionof the ADG Code as to what can be legally carried.

The cylinder must be upright so that the safety relief valve is always in the vapour space of

the cylinder. A horizontal cylinder relief valve could release liquid instead of vapour and theresultant gas cloud would be 270 times larger.

Additionally there is a risk to passengers from an unrestrained cylinder moving about in theevent of a road accident.

The failure to comply with these requirements carries very expensive penalties and beingactively policed by the responsible authorities in each State and Territory. If you require anyfurther information regarding this article contact your local BOC Management, or theTechnical Management in your State.


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6. CUSTOMER INSTALLATION GUIDELINES

IS THE INSTALLATION SUB-STANDARD?

The Agent / Driver should always check that the installations they are delivering to meet the

current legal and BOC requirements.

The Manual contains quick check sheets have been prepared as simple memory joggers, but

cannot cover all details. Experience and common sense is therefore essential.

FUNDAMENTAL RULES

ONLY A LICENSED GAS INSTALLER (FITTER) MAY INSTALL, MODIFY OR SERVICEAN LPGas INSTALLATION OR APPLIANCE

AGENTS AND THEIR STAFF AND/OR CONTRACTORS MUST NOT INSTALL A SUB-STANDARD INSTALLATION

AGENTS AND THEIR DELIVERY DRIVERS MUST BE ABLE TO RECOGNISE A SUB-STANDARD INSTALLATION

AGENTS MUST NOT SUPPLY LPGas TO A SUB-STANDARD INSTALLATIONPREVIOUSLY SUPPLIED BY AN OPPOSITION COMPANY.

WORK ON CUSTOMER INSTALLATIONS

Suitably trained and authorised BOC and Contractor personnel are permitted to makechanges to customer installations. These changes may include:

Changing Meters

Changing pig tail piping and/or hoses.

Changing regulators and/or over protection devices adjacent to the LPGas storagevessel, and/or

Shortening or lengthening the consumer pipe work at the first stage regulator by up to 3

metres

Personnel performing these task shall complete the competency requirements and be

approved as per the details in Appendix Z1Changing Consumer Equipment.

DELIVERY TO NEW TO INDUSTRY CUSTOMERS

LPGas is not supplied to a customers premise until the customers installing plumbersupplies details of Compliance for the work; a copy of which is retained in the customer filewhile connected.

CODES AND STANDARDS

In addition to the fundamental rules detailed above, any installation must comply with the

relevant Codes and Standards as amended from time to time.

Australian Standard AS/NZS 1596 - Storage and Handling Of LPGas

Australian Standard AS5601 - Gas Installations.

Australian Standard AS3814 - Industrial and Commercial Gas Fired Appliances


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It is not the intention of this Manual to duplicate the information as detailed in the above, butto ensure that the Agent is fully aware of where this information is detailed, and the

procedures to be followed.

Should the Agent have any technical queries however, then he/she should immediatelycontact either his local Customer Service Centre Manager or the State Technical Managerfor clarification.

A description of typical tank and cylinder locations and typical tank ventilation and accessprovisions are however, detailed in Appendices which are reprints of the appropriateclauses of AS/NZS 1596 (Appendix G & H: AS/NZS1596 2002 Appendix J) and AS5601(Appendix I: AS 5601 2002 Appendix J).

LOCATION ISSUES

In addition to the problems involved in the actual positioning of the LPGas equipment, theAgent should also be aware of other factors and installations of equipment that may result inpositioning issues between LPGas and the other services. Such services may include: Renovations to Premises

Installing Incinerator Installing Barbecues Installing New Drainage

Installing Outdoor Lighting

Installing a hot water system Installing an air-conditioning plant

WHAT IF THE INSTALLATION IS SUB-STANDARD

Due to changes in Customer properties Agent Personnel must inspect every site when theyare delivering any LPGas. If the installation is sub-standard or has a leak that cannot beimmediately fixed by a licensed gas fitter, then the Customer should be contacted if possibleat the time of delivery and informed that the installation is no longer up to the required

standard. (Appendix K:Customer Site Safety Check List)

The Customer must be informed by letter, that no further gas deliveries will be made until the

situation has been remedied. (Appendix K:Draft Letter for Customers)

There may be occasions when the Customer will refuse to initiate corrective actions, and

states that he/she will take their business elsewhere.

Should this occur, then the Agent may complete the following letter justifying his actions, andsend it immediately to the following Government Regulatory Authority (as appropriate).(Appendix L: Draft Letter for Authorities)

Wherever possible, photographs or a sketch illustrating the problem should be enclosed with

the letter.

Queensland Local Dept. of the Gas Operations Branch of the Department of Mines,Resources and Energy.


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7. DEALER PREMISES SAFETY

Gas Agents are required by Government Regulation in all States to provide a Safe Place ofWork for all their staff and for Customers to enter.

Special Precautions are required regarding LPGas, its storage and handling. Appendix M:

Agent Emergency Equipment Checklist andAppendix N:Agent Premises Safety Checklist,offer advise to Agents about the correct equipment, its maintenance andrecording of itscondition.

UNDERSTANDING SUPPORT IN THE LOCAL COMMUNITY

Agents should understand the Emergency Support that is available in their immediatecommunity. Appendix D:Emergency Response Phone Numbersgives a form for GasAgents to complete and keep by their telephone to allow easy access in the event of a siteemergency.

8.SELF EXCHANGING CUSTOMERS

Agents are required by Government Regulation and BOC Standards to provide information toself-exchanging customers on all aspects of the storage and handling of LPGas.

Details of:

Manual Handling of cylinders Transportation of LPGas cylinders Compliant and safe installation of cylinders to be used

Storage and handling of both full and empty cylinders

Must be provided to a self exchanging customer every time they collect new cylinders

BOC has prepared an information sheet (Appendix Y: Helpful Instructions And

Recommendations for Customers Self-Exchanging LPG Cylinders ) which should be given tosuch customers every time they are sold 45 kg or larger cylinders.


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9. FIRST AID INFORMATION

MATERIAL SAFETY DATA SHEET (MSDS)

Every supplier of Dangerous Goods in Australia is required to provide a copy of the MSDS to

any Consumer, Emergency Service Personnel, Medical Practitioner or Regulatory AuthorityStaff Member as they request. Also for all non domestic customers the supplier must supplya copy of the MSDS on, or before, the first delivery of the Dangerous Good. LPGas isdefined as a Dangerous Goods and therefore these rules apply to its sale and supply.Appendix S: LPGas MSDSshould be provided as above on all occasions.

FIRST AID KIT

The provision and maintenance of a first-aid kit on the Agents premises is a statutoryrequirement, required to enable immediate first-aid treatment to be given to minor injuries,such as: abrasions, burns, minor cuts and eye irritations. This should minimise infection ofthe wound, which could lead to possible complications.

SERIOUS ACCIDENTS

It is advisable (and may be a Statutory requirement if the Company is large enough) to havea Dealer staff member trained in first-aid on the premises, but if one is not available, then it isimportant that staff are aware that untrained persons must not be allowed to attempttreatment of; Cardiac arrest

Broken or dislocated limbs The swallowing of poisonous products

Severe injuries or burns to the body

In all such cases, qualified help should be obtained from the people/organisations as listed in

the Emergency Phone Numbers section.

LPGas RELATED ACCIDENTS

In addition to the general site first-aid instructions which should be present, the following

actions should be applied to LPGas related accidents;

Exposure to LPGas (Asphyxiation)

Remove the person to the fresh air, lay down and rest. If patient is not breathing, make surethe airway is clear and apply artificial respiration. Oxygen may only be given under the

supervision of a trained person.

Keep the person warm and call for professional help.

Contact with Eyes

Hold the eye(s) open and wash continuously with tap water for at least 15 minutes.

Transport the person to a doctor or hospital.

Contact with the Skin COLD BURNS

Immediately remove all clothing that is damp or wet with LPGas and wash the affected areawith plenty of tepid (tap) water to prevent frostbite. Transport the person to a doctor or tohospital.


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Appendix T: Super Cold Contact Injuries Data Sheet gives First Aid information forCold

Burns and Appendix U: Hospital Information Sheet gives specialist information toprofessional medical providers. Both sheets should be available to all staff should a ColdBurn have to be treated, either on site or off-site.

Note: IT IS STRONGLY RECCOMMENDED THAT APPENDICES P & Q AREPHOTOCOPIED, LAMINATED AND THEN PLACED AS FOLLOWS:

IN EACH VEHICLE TRANSPORTING LPG

ON THE CYLINDER FILL DOCK

NEAR OR WITHIN THE OFFICE FIRST AID CABINET

INSTRUCTION TO AGENT STAFF, DRIVERS AND CUSTOMERSHANDLING LPGas

In addition to the above information, each LPGas tanker or cylinder delivery driver

should be given a copy of the LPGas Properties Instruction sheets included in this

Manual. (Appendix W: Properties of Liquefied Petroleum Gas and Appendix C:

Hazards of LPGas)


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10. TRAINING

RESPONSIBILITIES

The Gas Agent is responsible for overall safety on his or her site and for all workactivities associated with the storage and handling of LPGas ensuring the use of therelevant safety procedures and correct equipment in all activities.

AGENTS MANUAL

This Manual has been produced to assist in the initial training of the AgentManagement and then it is the responsibility of the local management to train theirstaff and contractors etc.

The Manual is not intended to be more than a general safety handbook and it isimportant that the safety aspects contained in it along with the requirements ofrelevant Codes and Standards are integrated into the work instructions and overallsafety practices of the Agents operations.

WHO TO CONTACT WITHIN BOC FOR INITIAL OR REFRESHERTRAINING

Queensland Your BOC Inventory Representative

HANDS-ON TRAINING, ENSURING COMPETENCY

In addition to reading this Manual, it is important that staff are shown all emergencyequipment and given hands-on experience in its use. Dealer Management(Principals) should regularly inspect the activities of all their staff to ensure they are

competent to perform task they are required to perform. Additional training should begiven to staff that do not display sufficient competency or safety understanding of anyactivity.

UPGRADING OF INFORMATION

This Manual will be periodically updated, but it is important that any new regulation orchange affecting safety practices is recorded and implemented immediately. Anysuggestions or recommendations for improvement of this manual should bediscussed with your local BOC Customer Service Centre Manager for possibleinclusion in the next issue.

DECANTING OF LPGas

If undertaking decanting, contact the local BOC Customer Service Branch Manager

for a copy of the BOC LPGas DECANTING INSTRUCTION AND TRAINING

MANUAL.


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11. ACKNOWLEDGMENT OF RECEIPT OF MANUAL

It is important that the Agent completes the acknowledgement forms asdetailed in Appendix AI Acknowledgment Of Receipt Of Manual Copy To BeReturned To BOC, andreturns the BOC form to the following:

Queensland / NSW/ACT Copy to Inventory Manager - Northern

Copy to Local Inventory Representative

And retains a copy for the Agent as in Appendix AIIAcknowledgment Of

Receipt OfManual Copy To Be Retained By Agent


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APPENDIX A: Emergency Call Flow Chart


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APPENDIX B: BOC LPGas EMERGENCY PHONE CALL

QUESTIONS TO BE ASKED

QUESTION COMMENTS

NAME

STATUS(OWNER, NEIGHBOUR ETC).

ADDRESS

NEAREST LAND MARK

TELEPHONE NUMBER:HOME:MOBILE:

KEEP IN MIND THAT IF CONSUMER HAS TO EVACUATE HOW CAN YOU CONTACT THEM?.

HOW DID YOU IDENTIFY YOU HAD ANESCAPE,

SMELL - HEAR - SEE

HEAR, MAY BE GAS PASSINGTHROUGH REGULATOR,

SEE MAY BE A VERY SERIOUSESCAPE

WHERE IS THE LEAK OR SMELL?IF INSIDE TURN GAS OFF AT CYLINDERS OR

TANK ISOLATE POWER AT METER /

SWITCH BOX OPEN ALL DOORS AND WINDOWS

KEEP EVERYBODY AND PETSOUTSIDE AND AWAY FROM THE LPGSTORAGE UNTIL HELP ARRIVES

IF OUTSIDE TURN GAS OFF AT CYLINDERS OR

TANKS

ANY PROBLEMS ON SITE? ACCESS LOCKED GATES PERSONS WITH LIMITED OR NO

PHYSICAL MOBILITY

Note:

It is mandatory to capture any equipment failure or incidents involving LP Gas and forward thisinformation to BOC as soon as the Incident is resolved. This information is assembled by BOC forreporting Government Authorities as is required by Legislation. Reporting to BOC should utilise the

Form Minor Incident Report within this Agent, Agent & Dealer Manual.


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APPENDIX C: HAZARDS OF LPGAS

LOW TEMPERATURES

LPGas, by its rapid vaporisation and consequent lowering of the temperature, cancause severe frost burns. These can occur by contact of liquid LPGas with the skin.

Protective clothing such as gauntlets and goggles should be worn by operators whenthere is any possibility of contact with liquid LPGas.

DIZZINESS

Vaporised LPGas can cause dizziness, drowsiness or suffocation if inhaled inmoderate concentrations; in large concentrations asphyxiation can occur due to theexclusion of oxygen. Refilling operations should not therefore take place within anenclosed area, or within an enclosed part of the transporting vehicle e.g. within a vanor station wagon or within a luggage or passenger space.

FIRE AND EXPLOSION

There are three important facts that must be understood about discharges of LPGas.The first and most obvious fact is that LPGas is flammable. Second, is that anydischarge of LPGas can spread and over a period of time and a small leak can resultin LPGas being spread out over a large area. This is especially true with dischargesof liquid LPGas, and when releases to the atmosphere, LPGas will boil off andexpand to approximately 270 times its original volume.

Because LPGas vapour is heavier than air it may flow along the ground or throughdrains and will sink to the lowest level of the surroundings and under still airconditions the dissipation of accumulated vapour may be slow.

The flammability range of the gas is approximately 2% to 10% by volume air. A smallproportion of gas in air can therefore give rise to a flammable mixture which cantypically be ignited by one of the following sources of ignition:-


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Sparks from static electricity

Friction

Tearing of metal

Impact

Compression

Electric equipment & welding operations

Electrical equipment i.e. lawn mowers orvending machines

Catalytic action and lighting ofcigarettes

Naked flames


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APPENDIX D: AGENT EMERGENCY PHONE NUMBERS

OPERATING COMPANY'S NAME:

Contact Phone After Hours

AGENTS NAME

ALTERNATIVE PHONE NO ? ?

ALTERNATIVE PHONE NO ? ?

FIRE BRIGADE 000 Local

POLICE 000 Local

AMBULANCE 000 Local

LICENSED GASFITTER WORK: A/HRS:

DELIVERY DRIVER WORK: A/HRS:

ELECTRICIAN

WORK:

A/HRS:

BOC24 HOUR EMERGENCY 1800 819 783

NON-EMERGENCY (GENERAL) 131 262

DOCTOR WORK: A/HRS:

Other WORK: A/HRS:

Other WORK: A/HRS:

Other WORK: A/HRS:

Please confirm these numbers on a six monthly basis.

Date of last update...........................................................

Copy with key to Fire Brigade on:............................................................Copy passed to Police

on:............................................................


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APPENDIX E: BOC MINOR INCIDENT REPORT

Reported by Type of Business Phone No

Incident Date Time Location State

LPG ContainerType LPG Capacity

LPG lost inlitres Liquid or Vapour

ExchangeCylinder

9 kg 5-10 kl Liquid

Insitu Cylinder

18 kg

10-20 kl Vapour

Above GroundTank

45 kg 20-50 kl Liquid and Vapour

Forklift Cylinder 90 kg 50 kl N/A

LPG Tanker/Cyl.Truck

190/210kg

Other

N/A

1-5 kl

N/A

Injury Type

Treatment

Personal Injury Yes

No

Cold Burn Other Minor First Aid

Hot Burn

N/A

Medical

Injury Details

Cut

Hospitalised

Crush Fatality

Back N/A

Property Damage Yes No

Damage Details Fire Involved

Yes

No

Fire Brigade attended Yes

No

Police attended Yes No

Ambulance attended Yes No

Media attended Yes

No

Statutory Authority0attended

Yes No

No outside bodyinvolved

Yes No

Activity Possible causesDid safety devices work as

expected?Transport

Domestic Human errorDepot

Industrial Equipment failure

Staticelectricity

Yes

Decanting

Leisure

Wear and tear No

Automotive

Dispensing

Vandalism

Non LP Gasrelated

N/A

Details of Incident Remedial Action

Additional Comments Entered

Equipment / ManufacturerAdditionalComments

Yes

No

Model No

Size

Equipment Type

Safety valve Hose Pump

Isolating valve

Tank

Compressor

Regulator

Cylinder

Other

Age or condition

Completed Incident Report should be reported to BOC Inventory Manager:Phone 07 3212 XXXX and then Fax to: 073212 XXXX


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APPENDIX F: PORTABLE SAFETY EQUIPMENT ANDDOCUMENTATION FOR VEHICLES CARRYING LPGCYLINDERS

The following portable equipment and documentation should be carried on all Contractor

Cylinder Trucks and Utility Vehicles to meet the Australian Dangerous Goods Code and BOC

requirements when carrying Class 2.1 cylinders with a total water capacity of 250 litres orgreater.

1

OFF

Flameproof Electric Torch (Note 2)

1 OFF Emergency Eye-Wash bottle (Note 4)

1 PAIR Thermal Gauntlets

2 PAIRS TUF DUK Gloves or preferred equivalent

1 PAIR Goggles or face shield

3 OFF Double sided reflectors to AS.E.38

1

OFF

Dry powder extinguisher as per the ADG Code (60B recommended):(Note 15)

1

OFF

Emergency information holder containing (Notes 8 and 9)

Daily Shipping documentation to the ADG Code

1 OFF Document holder containing: (Note 5)

1 copy BOC Safety Data Sheet

1 copy BOC Super Cold Contact Injuries Data Sheet 1 copy Contractors Public Liability Insurance Certificate of

Currency (for current year)

Emergency Contact Phone Numbers (Note 10)

1 OFF First Aid Kit containing (as per State legislation)

Notes:

1. This label must firmly be attached in a conspicuous position and be visible and readablefrom OUTSIDEthe vehicle.

2. Torch MUSTbe working at all times (spare batteries shall be carried in the cab as failureof this torch to work could result in a fine).

3. See Safety Information No. 13 and check for wear on frequent basis.

4. Use of the eye-wash bottle could potentially lead to an eye infection. Required underADG6 but not under ADG7. Check with your state technical manager as to which versionof the ADG Code is applicable in your state. If ADG 7 applies, then discard this item.

5. The eye stream bottles should be of a minimum 15ml capacity (30ml preferred) or asealed container of minimum 200ml capacity.

6. TUF DUK gloves are recommended as these have proved durable during service.Should the branch prefer another type of glove however, this is acceptable subject to theapproval of the National Transport Manager.

7. Not legally required for certain approved brake configurations, but must be supplied asback-up unless agreed otherwise by the BOC Tanker Group should the tanker betransferred to another Customer Service Centre which delivers to hilly areas.

8. An emergency information holder:o Of a size and shape suitable for carrying emergency information and document; ando Marked with the words emergency procedure guides or emergency information in

red letters at least 10 millimetres high on a white background.


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GAS AGENT LPG MANUALThe emergency information holder must be securely placed on a road vehicle.o On the inside of the drivers door of the cabin; oro If the construction of the vehicle does not allow the holder the be attached to the

door in a conspicuous position adjacent to the door or behind the drivers head.

9. DO NOT place any other items and / or paperwork in this holder or the driver could bepersonally liable for a minimum fine of $500.00.

10. The Emergency Phone Numbers need only include the 1800 819 783 number and other

numbers relevant to the branch and region.11. This holder should be a flexible plastic type holder stored in the vehicles internal

storage cabinet or else in a position easily accessible but protected from damage.

12. Contents to be in a solid plastic container (Click Clack or equivalent).

13. Contents to be stored in a solid plastic container (Uneedit or equivalent).

14. 2 pairs of full cover cotton overalls shall be carried as these are required to be wornwhen undertaking Tanker-to-Tanker transfers, loading at the Cavern and Dandenong,loading at other companies depots, etc.

15. Only one DP extinguisher required up to 10,000L capacity and all extinguishers to belocated as per ADG7.

16. To be supplied with weather-protective cover.Contact the BOC Transport Manager for the correct wording to be entered in log books rewhere a vehicle is operating from / parked and for Basic Fatigue Management (BFM)requirements.


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APPENDIX G: AS1596

Please ensure this is the latest copy of the Australian Standard AS/NZS1596 before relyingon this Appendix these pages are from 2008 version


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APPENDIX H: AS1596

Please ensure this is the latest copy of the Australian Standard AS/NZS1596 before relying

on this Appendix these pages are from 2008 version


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APPENDIX I: AS5601

Please ensure this is the latest copy of the Australian Standard AS5601 before relying on

this Appendix these pages are from 2004 version

4


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APPENDIX J: CUSTOMER SITE SAFETY CHECK LIST

Item Result

To be checked each visit

Check that stick-on info: card is up-to-date.

Check for leaks using soapy water Check cylinders clear of plants, roots. etc;

Check system has been correctly installed.

Check in-situ cylinders are in-test.

Check distances from openings into building.

Check distances from drains.

Check distances from vents (as in cavity brickwork)

Check distances from any ignition source, including electricity meters andlights.

Check distances from exterior hot water systems and A/C plant

Check location as to building alignment

Check location as to spa/swimming pool and associated equipment.

All opening into a building must be 1m horizontally from nearest cylinder.

Is there 150mm between the top of the cylinder valve andthe bottom of the window opening.

Are the cylinders not on firm level base (concrete or brickregardless of surface type and 25mm aboveground level)

Can the cylinders be struck by manoeuvring vehicle and have

inadequate vehicular protection. Is there adequate securing against flooding, dislodgment etc.

Will the discharge from the relief valve impinge on anadjacent cylinder or adjacent buildings.

Is the flexible piping < 600mm long

Is there dry grass, oily rags, paper, rubbish build-up etc; < 1meter off thenearest cylinder.

Note:

A rigorous application of the above may well be impracticable, but it is expected that a Agentwill be very familiar with each customer site, and will be aware of a site that is, or has been

modified. New sites, or sites with evidence of building work should always be checked.


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APPENDIX K: DRAFT LETTER - NOTIFICATION TOCUSTOMER OF NON-COMPLYING INSTALLATION

Normal letterhead of Agents Company Trading Name, Address and Phone Number

Consumer Name Customer Number:and Address

Dear Sir/Madam,

For your safety (***Agents Name***) has carried out a routine safety inspection onyour LP Gas installations as required by Legislation and found that this installation nolonger conforms to the latest Government Regulations and their referenced Codes &Standards.

Reason why it does not conform

................................................................

.................................................................

We regret that due to Government Regulations we cannot supply LPGas to yourinstallation until the above mentioned problems have been addressed and theCompliance Certificate covering the alterations is received by our Company.

Our Company can supply you with the names of licensed installers who can quote on

the above work or we can supply a quotation should you so desire.

Thank you for your co-operation and please contact us if you require clarification onthis matter.

Yours faithfully,


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APPENDIX L: DRAFT LETTER - NOTIFICATION TOREGULATORY AUTHORITY OF NON-COMPLYINGINSTALLATION

Normal letterhead of Agents Company Name, Address and Phone Number.

Energy Safe Victoria (or other Authority in States other

than Victoria) (Local Address)

Attn: (Applicable local Manager)

Dear Sir,

Re: - LPGas Installation/Name and Address

We wish to inform you that we are discontinuing supply to the above consumer for

the following reasons: -

....................................................

.......................................................

........................................................

Enclosed is a copy of our letter to this Consumer and their reply to same/the

customer has not responded to date.

Yours faithfully,

** Photographs/Drawing of the installation should be forwarded with this letter.


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APPENDIX M : AGENT PREMISES EMERGENCYEQUIPMENT CHECKLIST (MINIMUM)

The following list refers to a facility that contains both bulk and cylinder supply. Final directionon emergency equipment is defined in the appropriate Australian Standard

DRY CHEMICAL EXTINGUISHERS: MINIMUM SIZE 9.0KG : MINIMUM QTY: AS PERSTANDARDS

19MM (min) FIREWATER HOSE (PERMANENTLY CONNECTED)

DELUGE FIXED SPRAY SYSTEM (WHEN FITTED)

REMOTE SHUT-OFF BUTTONS

RELIEF VALVES AND WEATHER PROTECTION COVER ON TANK

EMERGENCY SHUT-OFF VALVE UNDER VESSEL

EMERGENCY SHUT-OFF VALVE AT TANKER LOADING POINT (REMOTE FILL)

MANUAL ISOLATING VALVE NEAR VESSEL

MANUAL ISOLATING VALVE NEAR TANKER LOADING POINT (REMOTE FILL) PROTECTIVE GLOVES AND GOGGLES

HYDRANTS HOSE AND COMBINATION JET/SPRAY NOZZLE AT EACH HYDRANT(when fitted)

REQUIRED NOTICES

INSTRUCTION SIGN ADJACENT TO CYLINDER FILLING POINT

EMERGENCY SIGN AT EACH REMOTE SHUT-OFF POINT

FILLING INSTRUCTIONS SIGNS

EMERGENCY PROCEDURES NOTICE AT CYLINDER FILLING POINT

STOP ENGINE NO SMOKING SIGN AT CYLINDER AREA

EMERGENCY PROCEDURES NOTICE IN OFFICE

FLAMMABLE GAS DIAMONDS **

FLAMMABLE GAS STRIP DECAL **

NO SMOKING STRIP DECAL **

EMERGENCY RESPONSE DECAL **

NOTES:

The above equipment will vary at each Agents premises and its very important that the

above list is modified on site and updated where applicable. The notices marked ** should be located on gateways. all public frontage fences and

on cylinder storage platforms.

Additional signs may well be required to comply with state legislation etc: Check withyour local statutory authority and Fire Brigade.


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APPENDIX N: AGENT PREMISES SAFETY CHECKLIST

It is important that the Agent has a safety checklists for their own premises and

those of the customers.

It is very important that the remote shut-down buttons or levers are operated daily,

as non-testing of this protection system may cause the valves to stick in the openposition.

ACTIVITY FREQUENCY

Inspect fire extinguishers and place in nominatedposition

Daily (at opening of site)

Inspect hoses for water, cuts and abrasions

Inspect pumps, connections and nozzle for leakage

Check condition of instruction and warning signs

Check that water hose or hydrant system operates

Remove rubbish around site

Push remote shut-off button and check that valves havemoved to closed position

Daily (at closing of siteWeekly

Check condition of protective gear and equipment

Check flexible electric leads, cables and fittings

Operate deluge water spray system (if fitted) and keeprecord of test.

Monthly

Formally check and record that all above equipment issatisfactory and that staff have received induction andany more specific training as required.

Annually

Arrange inspection/recharging of fire extinguishers Half-Yearly

Check and update emergency phone numbers

Cut grass around tank(s) and site As required


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APPENDIX P: MSDS HANDIGAS LPG

Please ensure the latest copy of the BOC MSDS for LPGas is obtained from BOC


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APPENDIXQ: SUPER COLD CONTACT INJURIES DATASHEET

INSTRUCTION TO DRIVERS AND CUSTOMERS

First-Aid Procedures for Dealing with Super Cold Contact Injuries

Contact temperatures are usually below -30oC and tissue contact at this temperature results

in snap freezing of the affected area causing damage similar to a heat burn. Also,unprotected parts of the skin which come in contact with equipment at below zerotemperatures may stick fast and then flesh may be torn on removal.

As Liquefied Petroleum Gas (LPG) has a boiling point of -42oC, direct bodily contact with

LPG in its liquid state must be avoided, as the above type of injury could occur. Otherexamples of liquefied gases are liquid nitrogen, oxygen and argon which have boiling points

below -183

o

C.

Immediate Treatment

1. Remove any clothing splashed by LPG and place injured person (or self) in a warm areaas soon as possible.

2. Cold injuries must be rapidlyrewarmed to body heat. Do notallow to thaw slowly.

3. Exposure AreaSmall Exposure: Foot, leg, hand

Bathe affected part with warm water (NOT HOT) preferably 33-35oC, immersing if

possible.Large areas: Truck or multiple areas

Immerse in bath of warm water preferably 33-35oC. (If tepid water unavailable, tap

water will do, but take care as prolonged immersing may cause a coolinghypothermia.)

Eyes:Immediately hold eyes open and wash continuously with water for 15 minutes. Seekmedial attention. Thawing of the frozen tissue can cause intense pain and shock mayoccur.

4. Loosen any article of clothing that is not frozen but may restrict blood circulation orrespiration.

5. Gently cover or drape injured area with dry, sterile dressings or sheet. Do not restrictblood circulation.

6. Give warm non-alcoholicliquids.

7. Seek medical attention for all but the most superficial "frostbite" injuries.

DO NOT apply direct heat or cold such as heat lamps, hot water, snow or ice to theaffected parts

Take this information card with you to the

Medical Centre or Hospital


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APPENDIX R: HOSPITAL INFORMATION SHEET

Recommended Procedure for Treatment of Super Cold Contact Injuries

NOTE:This is NOTa heat burn and the patient has been splashed by Liquefied Petroleumgas in its liquid state, at a probable temperature of -42oC. Super cold temperatures causingthis injury are usually below -30oC and tissue contact at this or lower temperature results insnap freezing of the affected area without intra-cellular fluid crystallisation occurring.

Local pain usually gives warning of freezing but sometimes no pain is felt, or is short-lived.Frozen tissues are painless and appear waxy, with a pale yellowish colour. Thawing of thefrozen tissue can cause intense pain and shock may also occur.

Do not delay the warming process - such injuries must be RAPIDLY returned to

body heat.

Treat for hypothermia if present.

Immerse the affected area in a bath of 22 to 35oC. (Do not exceed 35

oC.) Maintain at this

temperature.

Use a heating blanket or mattress if available.

Administer adequate analgesic cover.

If serious, commence warm IV therapy to assist thawing process.

Once rewarmed, treat as for thermal burn.

Use non-adherent dressings, e.g. Bactigras wrapping, Vasgauze or other dry non-adherentdressings.

Full extent of damage may be delayed up to 48 hours (skin may look normal after thawing).

It is recommended that admission for observation be undertaken if there is any difficulty inassessing the extent of tissue damage.

For further information, please contact your State Burns Unit:

NSW Concord Hospital Phone:02 9767 5000

VIC Alfred Melbourne Phone: 03 9276 2000

QLD

Royal Brisbane

Phone:07 3636 8111

SA

Royal Adelaide

Phone:08 8222 4000

WA

Royal Perth

Phone:08 9224 2244

NT

Royal Darwin

Phone:08 8922 8888

TAS Royal Hobart Phone:03 6222 8308


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APPENDIX S: PROPERTIES OF LIQUEFIED PETROLEUMGAS

The term Liquefied Petroleum Gas (LPGas) is applied to certain combinations ofhydrocarbons such as butane, propane, iso-butane, propylene, or butane/propane mixtures.LPGas is unique among the commonly used fuels in that under moderate pressures and atnormal temperatures it can be transported and stored in a liquid form, but when released atatmospheric pressure and at ambient temperature it vaporises and can be handled and usedas a gas. Whether LPGas is in the liquid or vapour state depends on two physical factors -pressure and temperature.

In Australia, LPGas is obtained from either the refining and cracking of crude oil in petroleum

refineries or as a product of natural gas streams

LPGas is usually marketed as either propane or butane or a combination of both, the

composition of the product being dependent upon the source and state regulations.

LPGas is colourless, non toxic and odourless but, before transporting and marketing,

odourant (ethyl mercaptan) is added to assist detection by smell.

All normal atmospheric temperatures and pressures, LPGas is a gas which is heavier thanair with commercial butane in the vapour phase being about twice as heavy as air, whilecommercial propane is 1.5 times as heavy as air. Then liquefied under pressure, the densityof the liquid is approximately half that of water.

LPGas when vaporised leaves little or no residue.

LPGas is non-corrosive to steel and generally to copper alloys or aluminium. Precautions

against corrosion may be necessary if certain aluminium alloys are used.

LPGas has no lubrication properties and this fact must be taken into account when designing

plant for the handling of LPGas, such as pumps and compressors.

While LPGas is colourless in the liquid and vapour phases, it is possible to see an escape of

LPGas. This results from the cooling effect on the surrounding air causing condensation andeven freezing of the water vapour in the air.

LPGas gases are excellent solvents of petroleum and rubber products and special pipe joint

compounds and rubber substitutes are available for use in the distribution systems.


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APPENDIX T: PHONE THREAT DATA CARD


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APPENDIX U: HELPFUL INSTRUCTIONS ANDRECOMMENDATIONS FOR CUSTOMERS HANDLING BOCLPG CYLINDERS

PLEASE READ THESE CAREFULLY

ON THE BOC YARD

Pick up or return of a cylinder requires access to a hazardous area:

Children must remain in the vehicle. An BOC representative must be in attendance when any cylinder is removed or returned.

TRANSPORT LOADING AND UNLOADINGLPG Cylinders are heavy and care must be taken at all times when handling them to avoidhurting yourself: Park the vehicle as close to where you want the cylinder as possible, this removes most

of the need for lifting and moving Two (2) people may be required to move the cylinder onto/off the vehicle Never attempt to lift a larger cylinder on your own

All cylinders must be carried upright and be safely securedwhen transported in anyvehicle:

They must not be laid down, Only one 9kg cylinder may be carried inside the vehicle including the boot, All other cylinder must be transported in the open - this means only a ute, tray truck or

trailer with a head board can be used to carry 45 kg cylinders. A maximum of 2 x 45kg (or equivalent) cylinders may be carried on vehicle before it

becomes a placarded load (ask for details)

Similar care should be taken when unloading the cylinder : Carefully slide the cylinder off the vehicle and either hand trolley or roll it on its foot ring to

place it, Always use a hand trolley to move and place larger cylinders

BEFORE CONNECTING

Visually inspect all the fittings: Hoses. regulator, threads, nuts, pipework and base slab should all be checked for splits,

wear, kinks or other damage, Take care not to kink the copper connection pipe (if fitted), Check that all threads are clean, and There is no obvious obstructions in any hose or pipe, such as dirt or insects.

CONNECTION AND USERe-connection of the cylinder is the opposite of the removal: LPG cylinders should only be connected to fixed installations that have been installed

and certified by a licensed Gas Fitter, All LPG fittings have a left-hand, internal thread (the opposite to conventional threads)

and they are tightened by turning anti-clockwise (clockwise undoes the fitting), when connected and tight, check for gas leaks by carefully opening the cylinder valve

and spraying all connections with a mixture of detergent/water, keep flame away whenchecking for leaks,

IF YOU FIND A LEAK IMMEDIATELY TURN THE CYLINDER OFF . Check and tightenall connections again and if the leak continues, turn off the cylinder and get a licensedGas Fitter to check the installation,

Always turn the gas cylinder off when the LPG is not going to be used for a period of time

EMERGENCY INFORMATION IS AVAILABLE FROM BOC ON 1800 653 572 24 hoursIF IN DOUBT ASK, CONTACT YOUR GAS FITTER/PLUMBER OR BOC


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APPENDIX V: TYPES OF FIRE EXTINGUISHERS


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APPENDIX ALL: ACKNOWLEDGMENT OF RECEIPT OFMANUAL

COPY TO BE RETAINED AGENT

This is to confirm that I

Name: ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... (PRINT)

Trading as:

ACN No:

Company Address:

Phone Number:

acknowledge having received training in the contents of and been provided with a copy of theBOC GAS AGENT MANUAL.

Signed:

Dated:

DATE FORWARDED TO BOC: