qi award program cycle 2 kick-off training december 5, 2012 charlotte, north carolina
TRANSCRIPT
QI Award ProgramCycle 2
Kick-Off TrainingDecember 5, 2012
Charlotte, North Carolina
Agenda• Introductions
– NNPHI and RWJF Staff Team– QI Coaches– QI Award Program Sites
• What it takes to be a successful awardee– QI Award Program Overview– Understanding QI Coaching
• Review our time for the rest of the day
NNPHI and RWJF Team
Lee Thielen, CO
Jennifer McKeever, DC
Les Beitsch, FL
Nikki Lawhorne, AL
Whitney Magendie, LA
Sarah Gillen, LA
Liljana Johnson, LA
Emily Richardson, LA
Merilee Jones, LA
Pamela Russo, NJ
Katie Wehr, NJ
QI Coaches
Marni Mason, WA
Bill Riley, MN
Joe Kyle, SC
Laurie Call, IL
Lea Ayers LaFave, NH
Grace Gorenflo, PA
Jack Moran, DC
Chris Bujak, PA
Jim Butler, MI
QI Award Program Sites (Cycle 2)
LHDs (21)LMs (2)
SHD (4)
Tribe (2)
Territory (1)
QI Projects Introductions
1. Introduce yourself and other team members
2. Share your aim statement
References:Aim statements document in training folder
QI AWARD PROGRAM SITE Focus Program/function Strategy
Onondaga County Health Department NY Administrative law PH Enforcement PH law enforcement
Cerro Gordo County Board of Health IA Child health (pertussis) Surveillance Shorten time of onset and disease report
Warren County Health Services IA Child Safety Lead testing
Nebraska Department of Health and Human Services NE Chronic Disease Increase compleition of Living Well
Program
Harford County Health Department MD Cultural Competency Language Services Improving utilizing of LEP language
services
Red Cliff Community Health Center WI Family planning Post-partum contraception plan
American Samoa Department of Health
AS Food safety Food vendors Licensing of food vendors
Wicomico County Health Department MD Food Safety Restaurant inspections Reduce violations
QI Projects at A Glance
QI AWARD PROGRAM SITE Focus Program/function Strategy
Bergen County Department of Health Services NJ Food safety Restaurant
inspectionsIncrease restaurant participation in
Goldstar Award Program
Washington State Departmen of Health WA HIV Services
Increase eligibility application processing time
Reduce staff time processing applications
Collier County Health Department FL Immunizations Pertussis vaccines for pregnant women
Green lake County WIImmunizations
(11-18 years old)
Decrease missed opportunities
Ware County Board of Health GA Immunizations (2 yr olds) Increase immunization rates
Utah Department of Health UT Lab Services Customer Service
Jefferson County Public Health Service NY Lyme Disease Disease reporting Decrease case reports and # who meet
definition for Lyme disease
QI Projects at A Glance
QI AWARD PROGRAM SITE Focus Program/function Strategy
Mississippi State Department of Health MS MCH WIC/nutrition WIC participation
Maricopa County Department of Public Health AZ MCH WIC/nutrition Increase client encounters
DuPage County Health Department IL MCH Prenatal Care Access to care
Clark County Health Department KY MCH Home visiting Home Visiting
Mid-Michigan District Health Department MI MCH Care coordination
Reduce office time spent on paperwork, not in field with clients
Meeker-McLeod-Sibley Community Health Services MN MCH WIC/obesity fruit & veg vouchers utilization
Yellowstone City County Health Department d/b/a RiverStone Health MT MCH WIC/nutrition WIC enrollment
Sullivan County Public Health Services NY MCH Prental Care increase referrals to nurse home care
QI Projects at A Glance
QI AWARD PROGRAM SITE Focus Program/function Strategy
City of Cudahy Health Department WI MCH Prental Care Coordination Increase enrollement in PNCC
County of Multnomah OR MCH/Cultural Competence Prenatal Care Prenatal care for foreign-born clients
Forest County Potawatomi Community WI
Motorvehicle injury
preventionCar seat safety Car seat safety/child care seats
Central District Health Department ID Smoking Cessation Enrollment in smoking cessation
programs for pregnant WIC clients
Seminole County Health DepartmentFL STD texting test resutls
Boston Public Health CommissionMA Substance
Abuse Expedite connection to SA services
Whatcom County Health Department WA TB Improve % w/ latent TB who start tx
QI Projects at A Glance
Being a Successful QI Awardee
Reference:QI Award Program Participant Manual
Program Overview
The QI Award Program provides health departments with a hands-on opportunity to learn and apply QI to make incremental improvements with the guidance of an experienced QI Coach and participate in the Community of Practice for Public Health Improvement (COPPHI)
The QI projects completed under the Award Program will be submitted to PHQIX.org, an online resource of QI projects we’ll learn more about over the next 2 days
Technical Assistance • Individual QI Coaching (15 hours per site)• Webinar Series (4 total webinars)
– Webinar dates TBD
• In Person Training (Today!)• QI Open Forum (Tomorrow and Friday)• QI Resources
– Embracing Quality in Public Health: A Practitioner’s Quality Improvement Guidebook (free resource)
– Quality Improvement for Public Health Certificate Program (free resource)– Public Health Memory Jogger ($14.95 per book)– Public Health QI Encyclopedia ($27.50 per book)
Technical Assistance• Shared Email List/Google Group• Periodic Emails with Announcements• Templates
– Press release to announce selection to participate in the QI Award Program
– Progress Report (will be sent out later in the project)– Final Reporting (will be sent out later in the project)– PHQIX.org submission template
• QI Award Program Participant Manual– An electronic copy will be provided and updated throughout
the project.
Technical Assistance• NNPHI Online Resources
– QI Award Program Participant’s Corner– Public Health Performance Improvement Toolkit
• www.nnphi.org/phpit
Technical Assistance• Recommended QI Project Timeline
– Organized by the PDCA/PDSA cycle– Page 9 of QI Award Program Participant
Manual
QI Project Implementation Steps
Date
QI Award Program Kick-Off Training
December 5, 2012
PLAN Begin this phase around December 15, 2013 based on your work with your QI Coach
1. Identify the Problem to be Addressed with QI Completed upon proposal submission
1. Describe the Current Process 1. Collect Data on Current Process 1. Identify Possible Causes 1. Identify Potential Improvements 1. Develop Improvement Theory 1. Develop Action Plan
SHARING WEBINAR #1
January 2013(Specific date TBD)
SHARING WEBINAR #2
March 2013(Specific date TBD)
DO Begin this phase around March 1,
2013 based on your work with your QI Coach
1. Implement the Improvement 1. Collect and Document the Data 1. Document Problems, Observations, and Lessons MID-PROJECT PROGRESS REPORT DUEUtilize electronic template/survey that will be provided by NNPHI to submit your report.
April 4, 2013
SHARING WEBINAR #3: May 2013(Specific date TBD)
QI Training and OPEN FORUM MEETING (Madison, Wisconsin)Attendance is optional. Please note that attendance at this second Open Forum Meeting is not sponsored by NNPHI.
June 11-13, 2013
CHECK Begin this phase around June15, 2013 based on your work with your QI Coach
1. Reflect on the Analysis 1. Document Problems, Observations, and Lessons
Learned
ACT Begin this phase around August 1, 2013, based on your work with your QI Coach
1. Determine whether to: Adopt (Standardize Process), Adapt (return to “do” stage), or Abandon (return to “plan” stage)
2. Articulate Next steps to monitor and hold the gains SHARING WEBINAR #4
Late July 2013(Specific date TBD)
PROJECT WRAP-UP QI Projects should be wrapped up by July 31, 2013
FINAL PROJECT REPORT DUEUtilize electronic template/survey that will be provided by NNPHI.
August 30, 2013
PHQIX.org SUBMISSION DUESubmit project to PHQIX with assistance from QI Coach.
August 30, 2013
FINAL PROJECT INVOICESubmit a final invoice to NNPHI via email attachment to Merilee Jones ([email protected]) to receive second payment on contract.
August 30, 2013
Summary of Key DatesItem Date
Project Start Date December 1, 2012
QI Award Program Kick-Off Training December 5, 2012
Open Forum for QI December 6-7, 2012
Sharing Webinar #1 January, 2013 TBD
Sharing Webinar #2 March, 2013 TBD
Progress Report and QI Coaching Survey April 4, 2013
Sharing Webinar #3 May 2013 TBD
Open Forum for QI*Note: attendance optional, not sponsored .
June 11-13, 2013
Sharing Webinar #4 Late July, 2013 TBD
Project Wrap-Up July 30, 2013
Final Progress Report and Invoice August 30, 2013
QI Coaching Survey August 30, 2013
Submit project to PHQIX.org August 30, 2012
QI CoachingWhat should I expect from my QI coach?• Technical expertise: The provision of incremental
education/training• Objective input: The provision of objective input that
will help provoke critical thinking and a deeper understanding of the QI process
• Real experience: The provision of information and guidance as you go through the improvement process
• Clear expectations: The provision of information to help you be clear about what comes next (e.g., when is the next call/communication, etc., what is my homework, etc?)
• Regular Check-ins scheduled in advance.
What is expected of Me/My Site?
• Take guidance of coaches and be open to coach feedback
• Use the full 15 hours/be available to coaching• Ask your coach if you do not understand something• Participate in the process (participate in the calls)• Share your work with the QI coach (even if it’s not
where you think it should be) – the coach is here to help you
QI Coaching
Questions?
What’s Next?• Building Healthy QI Teams• The ABCs of PDCA• Lunch with your QI coach and fellow teams• By agenda color…
– Individual time with your QI Coach– Conversation with Cycle 1 Awardees– Training on QI Tools
• Final Wrap-Up and Questions– Do you have any final questions for us?– How can NNPHI and your QI Coach help you be
successful?
