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CIRCLE LEADER ACTIVITY

QCCNEO ATM

Presented By :Indra Sulistiawan

| Circle Neo ATM | Circle Leader Neo ATM |Overview

DIVISION : GENERAL AFFAIRS

DEPARTMENT : ADMINISTRATION

CIRCLE NAME : NEO ATM

FACILITATOR : ARIF INDRIANTO

CIRCLE LEADER : INDRA SULISTIAWAN

MEMBER : 7 PERSONS

Self defense2953WIDODO

Music1942SUGIH YANTO

Swimming1435HENNY M.

Bowling1236DEVITA I.

Bowling932ABDUL ROSID

Volleyball

Music

HOBBY

936USMAN S.

929ABDUL LATIF

SERV. YEAR

AGENAME

[ Profiles Neo ATM]

PT. TMMIN

SUNTER I

SUNTER II

HEAD OFFICE

KARAWANG

GAD

ADMINISTRATION

BUILD MAINT

PURCHASING

SECURITY

Finished Themes :

1. Decreasing sugar consumption at Head Office (ATM).

2. Decreasing Stock Consumable Material which is not

efficient.

3. Decreasing Paper Consumption at Photo Copy 3’th floor

HO.

4. Eliminate Late Process Expatriate Documents.

[ Location Neo ATM][ Activity Neo ATM]

[ Circle Leader Profiles]

NAME : INDRA SULISTIAWAN

AGE : 26 YEARS

SERV. YEAR : 5 YEARS

HOBBY : COMPUTER PROGRAMMING

Enter TMMIN17 Jan 2001

Member

QCC Eraser

TemaLeader ATM

Circle LeaderNeo ATM

2001 2002 2003 2004 2005 2006

TemaLeader

Neo ATM

PRESENTATIONF

TEAM WORKC

INTERACTIVEE

DICIPLINED

7 TOOLSB

8 STEP QCCA

7.8

7.37

7.75

7.5

8.1

7.60

5

10A

B

C

D

E

F

2

| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |CL Thema I

Target3

Concluding & Solving Problems

4

Problem Identification2

Circle Evaluation & Next Action

5

DecNovOctSeptAugMonitoring Circle Condition

Activity

1

2005No

CIRCLE LEADER ACTIVITY SCHEDULE FOR THEMA IPeriod August – December 2005

MEMBER ABSENCY 2005

020406080

100

'Aug

1

'Aug

2

'Aug

3

'Aug

4

'Aug

5

'Sep 1

PER

CEN

T (%

)

CL Thema I

QCC MEETING DAYFriends, let’s join QCC Meeting right

now!

Yes!Just a

momentYes sir!

After finish printing

Lack of attendance… It’s getting late, the meeting’s almost

over75%

Whoa! In week 1 attendance reach

100%, but decreased to 75%

in week 2

Maybe the meeting was not well-socialized, I will fix it

by sending invitation by paper and email

InvitationQCC

Aug 22, 2005

Monitoring Circle ConditionMonitoring Circle Condition

Friends, let’s joint the QCC Meeting

Argh! I am very-very busy!

Really? QCC Meeting is today? Now?

1

43

2

QCC MEETING DAY

Aug 29, 2005

| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval. & Next Action |

Aug 29, 2005

Lack of attendance,

again…5

MEMBERS ATTENDANCE-2005

020406080

100

'Aug 1

'Aug 2

'Aug 3

'Aug 4

'Aug 5

'Sep 1

'Sep 2

PER

CEN

T (%

)

75%

Apparently my friends are very

busy, maybe I will wait and see until the next meeting

6

Still, lack of attendance….

Sept 5, 2005

7

MEMBERS ATTENDANCE - 2005

0

20

40

60

80

100

'Aug 1

'Aug 2

'Aug 3

'Aug 4

'Aug 5

'Sep 1

'Sep 2

PER

CEN

T (%

) 75%

8How would QCC run smoothly on this…What is really the matter? Why won’t

they attend the QCC Meetings?

No improving in members’

attendance..

Thema I :“Increasing Members’

Attendance in QCC Meetings”

3


Problem Identification & AnalyzingProblem Identification & AnalyzingFREQUENCY OF MEMBERS ATTENDANCE

PERIOD : AUG – SEPT 2005

01234567

Bronx

A. Lati

f

Usman

A. Rosid

Devita

WidodoIndra

Henny 0%100%Widodo

0%100%Indra

50%50%Usman

0%100%Henny

0%100%Bronx

83%17 %A. Rosid

0%100%A. Latif

0%100%Devita

AbsentAttendMember

Total Meeting : 6 Meetings

We can see from the table that Mr R

& Mr U are the members who has

the less attendance of all

37.562.5

0

20

40

60

80

100

A. Rosid Usman

62.5%

100%N=100

PARETO OF ATTENDANCE Mr.R & Mr.U1

2 Defining TargetDefining TargetMr. R & Mr. U are absent from QCC Meeting several

times

Why are they

absent?

I will search and find the

reason for that, Sir

Try and make them 100% attendance

Yes Sir! I will try to make it

happen

Supervisor CL Sept 5, 2005

0

20

40

60

80

100

Bron

x

A. La

tif

Usman

A. Ros

id

Devit

a

Widod

oIndr

a

Henn

y

Perc

enta

ge

100% TARGET Mr.R % Mr.U

0

20

40

60

80

100

'Aug 1 'Aug 2 'Aug 3 'Aug 4 'Aug 5 'Sept1

'Sept2

'Sept3

'Sept4

AttendanceTarget

100%

MEMBERS ATTENDANCE TARGET

TARGET: MEMBERS’

ATTENDANCE INCREASED UP

TO

100%

I must help Mr R and Mr U so they can

attend QCC Meetings

100%


Friend, why are you not attend QCC Meetings

anymore? Your presence is very valuable to us

Problem SolvingProblem Solving

Forgive me, yesterday I forgot about QCC

Meeting. I went straight home.

SMS sent about QCC Meeting; when, where and the exact room

Aha! I will remind him by SMS. He must have a cell

phone, right?!

So, Mr R didn’t attend the meeting because

he’s forget, whereas he had received the

invitation. I must find a way so he won’t forget

the next time.

Widodo

Indra

Usman

Henny

Bronx

A. Rosid

A. Latif

Devita

Sept, Week III

Sept, Week II

Member

X

Mr R came for just 1 week, the next

weeks he’s absent again. What is the

problem now?

X

EVALUATION

E.E.I.S.S.STRATEGY

Plan

1 2COUCHING & COUNSELING

Sept 7, 2005Do

Check

3

X

You were absent again yesterday.

Why?

The meeting is overdue of time. Makes me late to

come home.

You’re right, I can

understand your feeling

COUCHING & COUNSELING

20 Sep 2005 Action

4 5 Turns out the meeting discussion wasn’t effective, how to

make it so?

6

Yes, sure……Agree !!!!

We need to make an improvement. To make the meeting’s discussion effective, each member must prepare an agenda to be discussed in the meeting.

Do you all agree?

5 Minutes Talk Sept 21, 2005

Plan

QCC MEETING TOPIC & AGENDA

The previous meeting material still need to be discussed is

prepared to be brought in the next meeting

Do

7 8 Sept IV

Widodo

Indra

Usman

Henny

Bronx

A. Rosid

A. Latif

Devita

Sept IIISept IIMember

X

X

X

Whoa! Mr R is still absent! I thought we have solved

the problem he has…

Check

X

EVALUATION

4

Friend, is there something you hide? What is really your problem?

Mm, this is actually embarrassing to talk about. My wife suspect me for

coming home late. I explained that I was attend QCC Meeting, she said the meeting is only an hour, how come I

came home so late.

I see now. Have you try to explained why did you come home

so late?Friends, because of the Monday

traffic, how if we change the QCC Meeting from Monday to Tuesday?

Do you all agree?

Yes, Sure……

Agree !!!!


I did! But she didn’t believe me. You know

how traffic is on Monday, of course it made me come late.Alright, what if we

change the day of QCC Meeting from Monday. And I’ll

help you explain to your wife in person. Ok?!

..so that’s why Mr R came home late, he

was attend QCC Meeting…

VISIT & EXPLAIN TO MR R’S WIFE

Oh! My husband join QCC?

Yes, sure. I agree

with you.

1

4


Sept 27, 2005

Action

2

Plan

5 Minutes Talk

Sept 28, 2005

Do

Do

5

Oct 1, 2005

3

Thank you all for attending this meeting. Now we can see that ALL

the members are able to attend the meeting. We must then focus to our

QCC target

The next QCC Meeting

Mr.R Mr.U

Oct 4, 2005

Thank you so much, your coming to my

house was meant so much to me.

EVALUATIONCheck

O

PARETO

2

Oct II-6

Oct I-4

Sept IV

Widodo

Indra

Usman

Henny

Bronx

A. Rosid

A. Latif

Devita

Sept IIISept IIMember

X

X

X

Mr R has doing well. He is now

attending all QCC meetings.

Beside Mr R, Mr U was also having problems with

attendance. But now he has attend the meeting. What was the problem

he had?

6Mr. U! You

were absent from several

QCC meetings, why?

I’m sorry, I was not able to attend the meeting

because in that particular days I have to supervised scrap lifting

in my work area.

Oct 7, 2005

Mr U has good motivation in QCC. He

has problem in attendance last time because he could not

leave his work.

0

2 0

4 0

6 0

8 0

10 0

A ug S e p Oc t N ov De c

A . Rosi d

U sma n

Evaluation of Attendance for Mr.R & Mr.U Evaluation of Attendance for QCC Members

The target for Mr R & Mr U in attendance has accomplished,

although it needed 1 month to be solved.

I should check on members skill and ability in QCC.

I Must Maintain the Skill of The Members!!

Next Action :

1. MP Development

2. Link & Match between skill &

position in QCC

100%

| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|CL Thema I

1 2

EvaluationEvaluation

0

20

40

60

80

100

'Aug 1

'Aug 2

'Aug 3

'Aug 4

'Aug 5

'Sep 1

'Sept 2

'Sept 3

'Sept 4

'Oct

1'O

ct 2

'Oct

4'Nov

3'Nov

4

AttendanceTarget

100%

5

2006

Defining Target3

Concluding & Problem Solving4

Problem Identification2

Circle Evaluation & Next Action5

AprMarFebJanDec

Monitoring Circle Condition

Activity

1

2005No

Activity Plan

Circle Leader

Must make activity plan first, to make

me focus.

| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|CL Thema II

Schedule for Circle LeaderSchedule for Circle Leader

Friends, today I’m going to review our members skill and

abilityBut I’m not ready yet…

Gee, I forgot

Overall it has a minor descent, but most of them has the same result as

before…

Our QCC Theme is about expatriate document, who

should be the ThemaLeader?

To decide, I must look from the previous CL rotation plan and also

the members’ ability in this matter.

I must develop them, to make this team keep

strong

CONDITION I

CONDITION II

| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving| Eval & Next Action|CL Thema II

1

3

2

4

Dec 14, 2005 50

60

70

80

90

100

A B C D E

B e f or e

Te st 1

A. 8 Step & 7 ToolsB. Team WorkC. DisciplineD. InteractiveE. PresentationDecrease 3,88%

Dec 21, 2005

Monitoring CircleMonitoring Circle

Travel & ImmigrationWidodo

WarehouseIndra

Asset & PropertyUsman

TransportHenny

WarehouseBronx

AdministrationA. Rosid

Asset & PropertyA. Latif

Travel & ImmigrationDevita

Job AllocationMemberJudging from the

material, there are 2 persons who has the

ability. Ms D and Mr W.

Looked from rotation plan, it is Ms D who should be

TL.

Members Who Had Good QCC Skill

WarehouseIndra

TransportHenny

WarehouseBronx

Asset & PropertyA. Latif

Travel & ImmigrationDevita

Job AllocationMember

From previous QCC files, there are 5 members who has

good QCC skill.

Beside that, the next rotation

schedule for TL is Ms D.

Such a good coincidence!

So the candidate for our next Thema Leader is

Ms D. Do you all agree?

NO WAY, I REFUSE!

Ok!Agree

Try it first!

Dec 21, 2005

6

60

40

%

6

4

TotalNU

3

2

I3Thema Leader

II2Members Skill

ParetoPointProblem

U = Urgency0. Not Urgent1. Middle2. Urgent3. Very Urgent

4060

0

20

40

60

80

100

Tema Leader Skill Members

60%

100%N = 100 From this pareto we can see that the thema leader

problem is the one that should be done first.

CONDITION I VS CONDITION II

| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action|CL Thema II

THEMA II

“MOTIVATING MEMBER TO BE A THEMA LEADER”

1

2

Problem IdentificationProblem Identification

PARETO OF THE PROBLEM

N = Necessary 0. Not Necessary1. Middle2. Necessary3. Very Necessary

There are 2 problems in QCC Team Neo ATM, “Decreasing in Members Skill” and “New TL for New Thema”. Which one should be done first?

You should make scale of priority by

pareto, do it by defining which has the most urgency. Therefore I will

make 2 categories; urgent and necessary.

SUPERVISOR CL

Ms D won’t be selected to be the next TL, Sir, whereas the strongest

candidate is her.Why wouldn’t

she? I have no idea, but I

will try to find out.

Yes, you should do that. Find her

problem and help her solve it.

Yes Sir! I will do that.

Dec 22, 2005

I MUST HELP MS D TO BE ABLE

AND WILLING TO BE A THEMA

LEADER

TL can role as functioned3

No problem with attendance4

Finished thema2

The circle can run smoothly1

ParameterNo

Define TargetDefine Target

Ms D, why wouldn’t you be the Thema

Leader?

No, I prefer to be just a member. It has been

scheduled, and also the thema is related to your

work area.

Please, pick

someone else…

Hm.. It’s quite hard. She has no motivation to be a TL. I must encourage her. I need the previous TL’s input and experience on

this.

Previous TL Share Experiences

So Ms D, would you be

a TL?

No, not me!

XPDCA

| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|

CL Thema II

1

4

2

6

Dec 22, 2005

Problem SolvingProblem Solving3


Dec 27, 2005

5Ms D, please be the TL. We all will help you!

No!! I want to be a member

only.Ms D, this rotation

schedule has been

approved.

Please be commit!

DON’T PUSH ME!!

IF I DON’T WANT TO DO

IT THEN WHAT?!

Dec 28, 2005

??????Oh no.. Ms D’s mad

at me. It’s not getting any better. How my QCC Team

will run now?

XPDCA

I see… Ms D has suffered several

job rotations before. I must ask for advice

from her supervisors.

Mr Yos, MrTeguh & Mr

Udin,can you tell me how to motivated Ms D? I was

failed.

Ms D can not be forced to do

anything she won’t do. She also likes

to keep her problems. Seek her

problem first.

Dec 29, 2005

7 How can I get her to talk about her

problem, when she is still mad at me and won’t talk to

me. Hey, her hobby is

bowling. I will ask her to bowl with our friends.

8 Let’s play bowling next Friday, we’ve

been challenged.

Ms D, you’d be the captain ok!

Me? Ok, I will do

it.

9

Jan 4, 2006 Jan 6, 2006

Play Bowling

10

YES WE WIN!

Thanks Ms D, we won because you

are a good captain.

You’re welcome, I’m happy

too.

The point is work

together! Also in QCC

Actually, I want to be

TL. But I’m

overload,

Jan 11, 2006

7

| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |

CL Thema II

1

5

2

7

3

6

Oh, that’s the problem. She has too

much work, she’s afraid she will

abandoned QCC.

Then I’ll talk to her supervisor. Maybe she is shy to do it

herself.

Mr P, I think Ms D is

overload with her job

But she does her job well, and she never

complain about her job.

Jan 11, 2006

I’m stuck! No solution from him. I must talk to her manager.

4Ms D is overload

with her job, Sir. I try to spoke to MrP but he didn’t gave me any

solution.

Alright, I will see what I can do.

Jan 11, 2006 Jan 12, 2006

Starting tomorrow, immigration

matters handled by Mr Agung.

Ms.D Becoming Thema Leader

Thank you Ms D for being our Thema

Leader.

O

EVALUATIONJan 18, 2006

Ms.D Suggest The IdeaOf Making a System

We need a tool to control

expatriate documents

Meeting QCC NEO ATM

Good, do you have any idea

Ms D?

Pareto IIOne of my duty as CL is to

develop the team’s skills. After evaluating, I must organized an internal training for the CIRCLE

members.

Feb 1, 2006

I will refresh QCC theories, Mr.W do you know QCC steps? Ms.H

do you remember what is histogram?

8 We only have a little time before the

convention. I better held an assessment

between meetings for about 15 minutes.

9Please finish this task. Not going to take a long time, just 15 minutes.

50

60

70

80

90

100

A B C D E

B ef o reT est 1T est 2

A. 8 Step & 7 ToolsB. Team WorkC. DisciplineD. InteractiveE. Presentation

April 25, 2006

Skill DevelopmentPeriod Dec 2005 – April 2006

Increase 3,47%

There are improvement in some area, then maybe they

just forgot when I asked.

Next Action :

1. Rotating Organization Structure circle “Neo

ATM”

2. Motivating all members to always QCC

3. Level up members’ skill

| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |

CL Thema II

OKTL can role as functioned3

OKNo problem in attendance4

OKFinished thema2

OKCircle runs smoothly1

EvaluationParameterNo

Ms.D is agree to be a Thema LeaderCircle runs with parameters :

EvaluationEvaluation

A. 8 Step & 7 ToolsB. Team WorkC. DisciplineD. InteractiveE. Presentation

0

20

40

60

80

100

'Dec 2

'Dec 4

'Jan 2

'Jan 4

'Feb 2

'Feb 4

'Mar 1

'Mar 3

'Mar 4

'Mar 5

'Apr 1

'Apr 3

Member QCC AttendancePeriod Dec 2005 – April 2006

Average Attendance 94,79 %

50

60

70

80

90

100

A B C D E

B ef o reTest 1Test 2

Skill DevelopmentPeriod Dec 2005 – April 2006

Increase 3,47%

8

BENEFIT FOR CIRCLE LEADERBENEFIT FOR CIRCLE LEADER• CL knows and understands how to develop members.• Managing Couching & Concealing technique effectively.• Knowledge & insight about Presentation Ability has becoming better.• Gaining a valuable knowledge which is an implementation from CL

Training.• Having the experience about better leadership skill.

BENEFIT FOR+ GROUP QCCBENEFIT FOR+ GROUP QCC1. The raising of members’ responsibility by finishing thema, make and

excellent attendance and actively support QCC2. Increase Thema Leader based on schedule3. Determining mind-set of members conform with QCC 8 step and held

PDCA for every solution4. All solution reached through personal approach without any forced

action

| Benefit for CL & Team QCC Neo ATM |

Benefit of Being CL

ThankThank

YouYou