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Nena McNealy585 Mildred AvenueWood River, Illinois 62095nmcdfc3c@westpost.net

Career SummaryProfessional with over twenty years experience in Information Technology and Office Operations. Works well independently or on a team. Adapts quickly to change.Experience with the following systems:IBM/ESA 390 TANDEM CALENDAR CREATORIBM 3800 TACL WORDIBM MVS 390 PATHWAY EXCELCA7(Scheduler) SPOOLERS POWERPOINT

Personal ExperienceU.S. Census Bureau, Edwardsville, Illinois 2009-2010The U.S. Census counts every resident in the United States, and is required by the Constitution to take place every 10 years.

Office Operations Supervisor 2009-2010Assisted in the supervision of the day-to-day activities of the office clerks performing one or more of the following operations: recruiting, application processing, personnel paperwork processing, payroll processing, pre-canvass correction, sorting, telephone follow-up and coding.

Appointed office clerical staff, by instructing trainees on completion of appointment documents and administering the Oath Of Office, making trainees employeesof the Bureau of the Census.

Conducted individual and group training sessions for clerical staff using verbatim training guides on the computer systems and other workflow processes.

Approved time and attendance documents for office staff on a daily basis.

Completed paperwork to end the appointment for the office staff at the end of the operation.

Macyas Inc. (Formerly Federated Department Stores, Inc.), Lorain, Ohio 1989-2007

Macyas Inc., with corporate offices in Cincinnati and New York, is one of the nationas premier retailers, with fiscal 2009 sales of $23.5 billion. The company operates about 810 Macyas department stores and Furniture galleries in 45 states,the District of Columbia, Guam and Puerto Rico, as well as macys.com. The Bloomingdaleas brand includes 40 stores in 12 states and bllomingdales.com. Macyas Inc.as diverse workforce includes approximately 161,000 employees.

Quality Assurance Analyst 1997-2007

Implemented software/scheduling changes into the production environment.

Managed 104 applications groups installs and testing.

Reviewed and revised any scheduling requirements for holidays or end of year batch processing.

Reviewed documentation for adherence to company standards.

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Quality Assurance Coordinator 1995-1997Coordinated meetings between quality assurance and programming staff.

Reviewed documentation to assure standards were followed.

Acted as liaison between quality assurance analyst and programming staff to assure all phases of installation process were followed. Provided programming staffwith proper security access.

Reviewed tape management and security access reports for both the IBM and Tandemplatforms.

Maintained quality assurance calendar of events updated weekly.

Production Control Lead 1991-1995Ensured production schedules were adhered to by department users and reported any deviations to management.

Managed 4 person team which oversaw batch processing for four retail divisions.

Maintained accurate records and furnished daily report and statistics as required by management.

Oversaw tape library functions.

Production Control Analyst 1989-1995Ensured production schedules were processed normally.

Opened problem tickets on job abends.

Escalated abends to proper support staff.

Setup 20 control cards and submitted jobs for processing.

Answered help desk calls and either resolved or opened a problem ticket.

EducationLewis & Clark Community College, Godfrey IllinoisAssociates Applied Science degree in Data Processing

Southern Illinois University of Edwardsville, IllinoisIntended Major: Data Processing