qantitative analyais

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    Quantitative Approach in Management

    Management by facts & figures

    Decisions based on use of specific

    techniques

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    Measurement scales

    Nominal scale- Numbers are used for

    identification purpose only e.g. car registrationnumber

    Ordinal scale- A kind of ranking where No. 1

    may not be double as compared to No. 2 Interval scale- Zero not important but

    difference or interval is important e.g.temperature on Fahrenheit thermometer

    Ratio scale- Here zero is important. E.g.temperature on Centigrade thermometer. 440

    C is double hot as compared to 220 C

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    Quantitative Techniques

    Linear Programming

    Queuing Theory

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    Linear Programming ( L P )It deals with situations which require need for

    utilisation of limited resources to best advantage -

    A bank wants to allocate its funds to achieve highest possiblereturns. It must operate within liquidity limits set by regulatory

    authorities IRFC related problem

    An advertising agency wants to achieve best possible exposure for

    its clients product at lowest possible cost PR organization relatedproblem

    A Food Administrator wants to prepare a high-protein diet at

    lowest cost. There are 10 possible ingredients which provide protein ,

    available at different prices - Railway Hospital Canteen related

    problem

    In Railways , maximum possible trains with available running

    staff at a particular point , could be an LP situation

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    Linear Programming ( L P )

    In LP ,we either maximize (e.g. Profit)

    orminimize (e.g. cost)

    an Objective Function

    under given Constraints

    All factors involved have linear relationships, i.e.

    doubling of labour- hours will result in double output.

    Non - negativity

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    LP Ex ample Max imis ation Formulation of problem . A factory produces 4 products - A,B,C and D.

    Profits per product are - 5.5, 2.7, 6.0, 4.respectively

    It has 200 skilled workers and 150 Unskilled Work

    Requirements of labour per unit product is-A B C D

    Skilled hours 5 3 1 8

    Unskilled Hours 5 7 4 11

    Let W, X, Y and Z are weekly output quantities of A,B,C and D

    respectively

    Objective Function would be - Maximize 5.5 W + 2.7X + 6 Y +4.1 Z

    Subject to constraints 5W +3X + Y + 8Z < 8000 ( 200 X40 )

    5 W + 7X+ 4Y + 11 Z < 6000 ( 150 X40)

    ( A week has

    40 working

    Hours )

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    problem A bakery has to produce 1000 kg high-protein biscuits .It must contain

    4 ingredients A,B, C, and D which cost 8, 2, 3, 1 per kg. respectively.

    A, B, C and D contain Protein, Fats, Carbohydrates, Suger and Fillers

    by weight in following percentages -

    Proteins

    Fats Carbohyd.SugerFillers

    A 50% 30% 15% 5% 0

    B 10% 15% 50% 15% 10%

    C 30% 5% 30% 30% 5%

    D 0 5% 5% 30% 60%

    Let quantities of A, B, C and D be W , X, Y and Z kgs respectively

    Objective Function would be - Minimize 8W + 2X + 3Y +Z

    Subject to Constraints - W+X+Y++Z > 10000.5W +0.1X + 0.3Y > 400

    0.3 W +0.15 X + 0.05 Y +0.05 Z > 250

    0.15 W + 0.5 X +0 .3 Y + .05 Z > 300

    0.05W + 0.15 X + 0.3Y + 0.3 Z > 50

    The batch must contain a

    minimum of 400 kg of

    Proteins, 250 kg of Fats,

    300 kg of Carbohydrates

    and 50 kg of Suger.

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    Steps to apply LP

    Decide whether maximisation or minimisation situation

    Identify decision variables

    Frame Objective Function

    Prepare equations denoting constraints

    Solve for optimum solution

    2 G S

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    L P 2 variable Graphical Solution Maximization A manufacture produces 2 products A and B,

    whose profits are Rs. 3 and Rs. 4 per Unit respectively .

    Production data -Per Unit

    Machining hours Labour hours Material (kg)

    A 4 4 1

    B 2 6 1

    Total available 100 180 40Due to trade restrictions A can not be produced more than 20 Units in a week

    and due to agreement with customer at least 10 units of B must be produced.

    Let quantity of A and B be X and Y respectively in a weekObjective Function is Maximize 3X + 4Y

    Subject to constraints 4X + 2Y < 100 ; 4 X + 6Y < 180 ; X+Y < 40

    X < 20 , Y > 10

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    t t

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    - var a e grap ca so ut on n m zat on A manufacturer wishes to market a new fertilizer, which should be mixture of

    two ingredients A and B, which have following properties-

    BoneMeal

    Nitrogen Lime PhosphatesCost/ Kg

    IngredientA

    20% 30% 40% 10% 12

    IngredientB

    40% 10% 45% 5% 8 Fertilizer will be sold in bags containing a minimum of 100 kg

    It must contain at least 15 % Nitrogen , it must contain at least 8%

    Phosphates and it must contain at least 25% Bone Meal

    Let quantities of A and B be X and Y Kgs respectively

    Objective function would be - Minimize 12X + 8Y Subject to constraints - X +Y > 100 ; 0.3X + 0.1Y > 15 ;

    0.1 X + 0.05 Y > 8 ; 0.2 X + 0.4Y > 25

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    Graphical solution to LP Minimisation problem

    0 20 40 60 80 100 120 140 160

    20

    40

    60

    80

    100

    120

    0.2 X + 0.4 Y > 25

    X + Y > 100

    0.1 X + 0.05 Y > 8

    0.3 X + 0.1 Y > 15

    Optimum solution

    X =60 and Y = 40

    Minimum cost = 12x60 + 8x40 = 1040

    X

    Y

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    A carpentry company wants to add 2 new products in its range a particular

    size Door ( Product 1 ) and a particular size Window ( Product 2 ) . These

    products are required to be processed in 3 Sections . Details of production

    time taken by each product in each Section and total balance productionhours available in the 3 Sections are as follows

    Sections Production time

    per product in

    Hours

    Productiontime

    availableper week inHours Product

    1 2

    Find

    Optimum

    Quantities

    Of

    Products1 & 2

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    Let X and Y be quantities of Products 1 & 2 to be produced per week

    Objective Function - Maximise 3X + 5 Y

    Subject to constraints X < 4 , Y < 12 , 3 X + 2 Y < 18

    X

    Y

    2

    4

    6

    8

    10

    2 4 6 8

    9

    2,6

    4,3

    X= 4

    Y = 6

    3X + 2Y = 18

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    LP Simplex method A tabular method . Can deal with more than

    2 variables

    Transportation method - Deals with multi-supply , multi-consumption points situations to minimise transportation

    Integer programming When solutions must be full numbers,

    and not fractions Goal programming When goal consists of several objective

    functions to be satisfied

    Nonlinear programming When relations are non-linear

    Use of software packages

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    Waiting Lines-Queuing TheoryCost implications

    Level of service

    Costs

    Cost of service

    Cost of waiting

    Total cost

    Optimum service

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    Waiting Lines - Queuing Theory

    Concept of loss of business due to customers waiting

    Cost analysis of provision of faster servicing to reduce

    queue length

    Marginal cost of extra provisioning during rush hours

    In case of railway passenger his/her total time spent in

    purchasing a ticket including time taken to come toBooking Window

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    Important factors of Queuing Situations

    Arrival pattern fixed time , random

    Service pattern fixed time , random , increases with increase in no. ofcustomers

    Queue discipline ( how customers are selected for service ) first in

    first out , last in first out , random

    Customers behavior waits always , doesnt come if long queue

    Maximum number of customers allowed in the system finite

    capacity , infiniteNature of Calling Source - finite , infinite

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    Waiting Lines - Queuing TheorySome formulae

    Let A be mean number of arrivals per unit timeand S be mean number of people or items served per unit time

    Then

    Average number of customers in the line = A

    S A

    Average time taken by the customer = 1

    ( including service time ) S- A

    This is based on assumption that S and A follow

    Poisson Distribution

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    Example of Car Servicing StationLet A = 2 cars per hour and S = 3 cars per hourSo total time a car remains in Station ( incl. service time ) = 1 hour

    Actual waiting time = 1- service time ( 1/3 ) = 2/3 hourLets say cost of waiting ( Loss of goodwill ) is Rs. 100 per car per hourSo, total loss in a day ( 8 working hours ) = 2( Arrival Rate )

    x2/3(Actual waiting time)x8x 100 = Rs. 1066Lets say , by some method S becomes equal to 4 cars per hourSo, total time a car remains in Station = hourActual waiting time = - = hourHence loss in a day = 2x8x1/4 x 100 = Rs. 400Therefore it is worthwhile spending upto Rs. (1066 400 )

    i.e. Rs. 666 per day to improve servicing time from

    3 to 4 cars per hour .End of presentation