www.pwc.co.za

©2013. PricewaterhouseCoopers (“PwC”), the South African firm. All rights reserved. In this document, “PwC” refers to PricewaterhouseCoopers in South Africa, which is a member firm of PricewaterhouseCoopers International Limited (PwCIL), each member firm of which is a separate legal entity and does not act as an agent of PwCIL. (13-12652)

Embracing management system certification

PwC–Certification Body Processes

Client application

Client interest

Review applicationfor competence &

accreditation

Proposal to client

Risk management

Client acceptanceof proposal

Initialcertification

NoNo

No

No

Yes Yes

Yes

Yes

Select competentteam and plan Stage 2

assessment

Conductassessment

Recommendationfor certification

Surveillanceassesments

Select competentteam & plan

Annual planning

Re-certification

Re-certificationdecision

Conductassessment

Select competentteam & plan

Formal arrangements for certification

assessment

Select competentteam and plan Stage 1

assessment

Ready for St 2assessment

Conductassessment

Clear non-conformances

Initial certificationdecision

Follow-up assessmentrequired

Conductassessment

Recommendre-certification

Suspend/CancelCertification

Annual planning

Continue with 6-monthly assessment

IIV – PwC-CB 301

Yes

Yes

Yes

No

No

No

Client Pre-Transfer ReviewCertification Manager or

experienced Assessorto conduct review

Justification in IIV & Letter of Engagement

(PwC-CB 302)

Take-over of current accredited certifications

Clear motivation why no contact could be made• CB suspended;• Ceased business;• Accreditation expired;• Client requested with reasons

Issuing CB NC’s were cleared

Certification Review & issue of new certification

Re-Certification:Reasons shall be explained

to the organisation

Quotation/Letter of Engagement

Clear motivation on IIVwhy on-site visit not done

Contact Issuing CB to obtain info

Documentation Review or On-site client visit

Agreement fromAccreditation

Body

Take-over client &Continue current

cycle

• Validity of certification • Status of outstanding non-conformities • Last Report• Complaints & actions taken• Stage in Current Certification cycle• Any current engagement by the

organisation with regulatory bodies relating to legal compliance

• No threat of suspension

• CB is accredited for client NACE code• Reason for seeking transfer• Copy of Valid Certificate• Auditor competency, based on experience,

skills and competency to accept certification

Only certifications which are covered by an accreditation of an IAF MLA

signatory

For more information, please contact:

A more human, conversational approach with emphasis on bringing insights and expertise to our clients by building relationships and creating the value we stand for.

Since we are a global firm, we consider more than just your local market.

We offer certification of management systems to the following standards:

• ISO 9001 (Quality Management Systems) – SANAS Accredited

• ISO 14001 (Environmental Management Systems) – SANAS Accredited

• OHSAS 18001 (Health and Safety Management Systems) – RvA Accredited

We are consistent in the execution of our brand promise to our people, our clients, the community and our markets, so as to ensure a consistent client experience by:

• building rewarding relationships• committing to offer the best expertise in creating real

value• providing professional services• consistently delivering the highest standard, and• ensuring that our success will not be measured by

the size of our firm, our global reach or our financial successes alone, but also by reputation.

We support our business strategy with our mission to:

• transform PwC into a market facing organisation• create a one-firm business • accelerate transformation and gender diversity at

leadership level• develop our next generation of leaders, and• invest in our future.

Our strengths:

• PwC brand• SAACB (SA Association of Certification Bodies) member

(http://saacb.co.za/)• International Accreditation by RvA (http://www.rva.nl)

and SANAS (http://www.sanas.co.za/)• Quality through partnership and long term commitment

to clients• Professional assessors with technical knowledge and

expertise• Qualified Assessors with practical workplace experience

who understand your business and industry (specific industry specialists)

The accreditation, as well as the use of their logo, places our certification on an equal footing with any certification granted by a European certifier. This will further enhance our acceptability and good reputation worldwide. It will create even greater confidence between certified organisations and their clients.

• active members of Standard Development Technical Working Committees

• certification operational support and coordination – infrastructure for backup service

• a comprehensive monitoring system to ensure continuous improvement of our service delivery

• support and assistance in continuous performance improvements to achieve business excellence

• geographic spread, and• a global reputation for being one of the world’s largest

and most respected assurance services providers.

Certification provided by PwC will lead to improvement in:

• organisational discipline• management commitment• management efficiency, and• independent assurance to authorities, customers or other

stakeholders.

Benefits to be obtained from certification include:

• providing management with comfort on prevailing management practices

• assuring customers and other stakeholders of commitment to sound management practices

• improving and maintaining good relations with relevant stakeholders

• satisfying investor criteria and improving access to capital and financing

• enhancing reputation and market share• meeting vendor certification criteria• improving cost control• reducing incidents that result in liability• demonstrating improved transparency• conserving input materials and energy• facilitating the ability to obtain legal permits and

authorisations• applicable to employees and subcontractors on-site, from

top to bottom, and• fostering development and sharing of management

system solutions.

International recognition by having accreditation

International recognition and/ or acceptance of our certificates have been established through the multilateral European Accreditation of Certification (EAC) agreement. RvA and SANAS are co-signatories of a Multilateral Agreement and also co-signatories of the EAC agreement, meaning that your certification is acknowledged and accepted in European countries.

Why choose a member

SAACB full members must be accredited by an accreditation body who is a signatory to the International Accreditation Forum (the IAF). Accreditation reduces risk for business and its customers by assuring them that accredited bodies are competent to carry out the work they undertake. Accreditation bodies which are members of IAF are required to operate at the highest standard and require the bodies they accredit to comply with appropriate international standards. Certificates issued by bodies accredited by members of the IAF Multilateral Recognition Arrangement (MLA) are relied upon all over the world because the MLA assures customers that the certificate is credible.

Benefits include:

• professional service• widely recognised certification• value for money• local commitment to regional economies, and• no conflict of interest by conducting consultancy and certification.

Alison Ramsden

+ 27 (11) 797 4658 alison.ramsden@za.pwc.com

Adri du Plessis

+ 27 (11) 797 5456/082-381-5344 adri.du-plessis@za.pwc.com

Marna Fox

+ 27 (12) 429 0532 / 082-337 9144 marna.fox@za.pwc.com

ISO 17021: Conformity assessment – Requirements for third-party certification auditing of management systems