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  • SAP TrainingAreyourpeopleadequatelytrainedtomaximizeyourreturnfromSAP?

    www.pwc.com

  • Understand the challenges your organization has with SAP

    BackgroundOrganizationsareinvestingsignificantamountsin:

    largescaleERPsystems,

    buildingstandardizationinthewaySAPisbeingusedintheirglobalorganizationsthroughtransformationprojects,and

    migratingfromlegacysystemsontosingleinstancesofSAP.

    Largeinvestmentsinstrategicprojectsmeangreaternecessitytovalidateandensuretherightreturnisachievedfromtheirinvestments.Fromtheprocessendusertotheexecutiveteam,everyemployeehasapotentialimpactontheSAPinvestment.EnablingstafftouseSAPiscriticaltoachievingvaluefromERPsystems.

    Our SAP training solutions

    PwC adds value with: Ateamofover20clienttrainingandSAPspecialists

    workingtogetherforacustomizedtrainingsolution

    DeepSAPexpertiseinsecurity,businessprocesses,controls&GRCtechnologies

    Significantleveragematerialandacceleratorstospeedupthelearningprocessandensuresustainableknowledgedevelopment

    SignificantexperienceinshorttermandlongtermtrainingsolutionsatlargeGlobalorganizations

    Key Benefits ImprovedusageandcapabilityinSAPacrossallbusinessusers

    EnduserswithanunderstandingoffundamentalSAPknowledgeandstrongkeyprocessskills

    Streamlinedandeffectiveauditapproaches

    TrainingneedsandaudiencefocusedSAPlearningsolutions

    Greaterknowledgeretention,sharingandtransferofSAPcapabilities

    Focus areas

    SAP L&E Strategy SAP foundations & principles

    SAP business processes

    SAP risks and controls

    SAP GRC technology

    Ensuringthatthetrainingsolutionbeingappliedisthebestfitfortheorganizationsfuturelearningstrategy.

    HelpingstakeholdersunderstandthekeybenefitsandchallengesofSAP.

    GetcomfortablewithSAPthroughSAPFundamentals.AlsofindhintsandtipstoapplytoallaspectsofyourSAPexperience.

    UnderstandhowSAPprocessesintegrateinthesystemandtheimpactofoneprocesstoanother.Alternatively,divedeeperintospecificprocesses.

    ProvidesparticipantswithanunderstandingofrisksandcontrolsimpactedandappliedintheSAPenvironment.

    BringingteamsuptospeedonSAPsGovernance,RiskandCompliancetechnology.

    Leadershipteams Companywideendusers

    Process/businessleads&operators

    InternalAudit&Functionalmanagement

    ITFunctions&Functionalmanagement

    MS Powerpoint presentation

    Web based portal E-learnings

    Exercise workbook

    Quick reference guides

  • Principles behind the approaches

    1 2Training Needs AnalysisCriticaltodevelopingtherightSAPtrainingsolutionforyourbusinessisidentifyingthetrainingneeds.

    ThefollowingaretypicalactivitiesduringatrainingneedsanalysisforanSAPlearninganddevelopmentsolution:

    Utilizationassessment

    Processownerworkshops

    Keystakeholderinterviewsandfocusgroups

    Skillsgapanalysis

    Training StrategyATrainingStrategyisdevelopedtoensurethatthetrainingsolutionbeingappliedisthebestfitforpurposeandprovidestherightfittotheorganizationsfuturelearningstrategy.Astrategyoutlinesthekeyphasesoftheprogramdevelopment,identifyingdependencies,deliverables,criticalpathquestionsandapointofviewontrainingsolutions.

    3 4+ Design and developmentExample curriculum:

    E-learning courses for:

    Efficientinformationtransfer

    Flexiblelearning

    Remoteaccessrequiredformassaudiencereach

    Face to face courses for:

    Peer&trainerinteraction

    Availabilityofassuranceandadvicecanbegivenrealtimetoallparticipants

    SAP in business processes

    SAP super user & trainer

    SAP Fundamentals

    1 5SAP Hints & tips (navigation and reporting)

    3

    SAP Process Integration

    2 6Managing SAP risks andcontrols

    4

    Training needs

    analysis

    Training strategy

    Design and development

    High level design Delivery

    Evaluation and

    development

    A comprehensive study identifying and prioritizing learning needs

    A report proposing our recommended approach that will address individual learning needs

    An outline agenda for each specific solution

    Preparation of custom training materials and refinement of outline agenda

    Facilitation of programs in conjunction with client

    Assessment of the success of the training program and development of further training solutions

    A business driven learning philosophy

    Our learning philosophy

    Alignedwithyourbusiness

    strategy

    Blendedsolutions

    Individualsandbusinessjointlyresponsiblefor

    learning

    Highimpactmemorablejob-centriclearning

    Learningobjectivesfocused

    onperformanceimprovement

    Measuredagainstrealbusinessindicators

    1 3 52 4 6

    SAPFundamentals

  • 5 SAP Training Deliverables

    Working examples of SAP Training materials

    Detailed slide decks

    Extensivematerialsfortake-awayandfuturetraining

    ExplainsSAPprocessoverview,risksandcontrols

    Demonstratesscreenshotstoassistinexplanations

    Exercises

    Wecancreatetailoredexercisesfortheparticipantstogetrealtimeexperienceontheirsystem.Ourexistingmaterialprovidesagreatplatformtostart,andcanbeusedforearlytrainingfocusedonprinciplesofcontrolsinSAP.

    Quick Reference Guides

    Usefulreportsandtransactions

    Keylearningpointsinoneplace

    Platformtobuildandadaptasclientsknowledgeevolves

    Technology solutions

    AnSAPAcademyisaOnestopshopforallSAPlearningresources.

    E-learningcoursesareagreatwayto:

    Accessaglobalaudience

    BringSAPtolife

    Provideaninteractivelearningsolution

    Link to training courses

    6 Evaluation and sustainabilityKey to ensuring your training resources stick in your organization will be ensuring the following questions are answered:

    Howwillcoursesbeevaluatedformeetingobjectives?

    Whowillowntrainingmaterialsinthelong-term?

    Howwilltrainingmaterialsandenvironmentsbekeptcurrent?

    Whatwillbethegovernanceframeworkovermaterialsandresources?

    HowwillyourtrainingAcademybesustainable?

    Howwillyouusetechnologytokeeptrainingresourcesalive?

    i

    ii

    iii

    iv

    SAP TrainingMaterials

  • What are the main drivers for investing in SAP Training /Academy?

    WorkforceenabledwithSAPFundamentals

    ProvideSAPflexiblemodulartrainingfocusedonimprovingutilizationmetricsinselectedentities

    EmbedacommunityofSAPChampionsthroughoutthecompany

    EstablishSAPtrainingcapabilities

    DevelopapproachforasustainableSAPAcademy

    LaunchglobalSAPportalasacentralrepositoryfortheSAPAcademytoolsandresources

    Aself-helpculturewhereuserstakeresponsibilityfortheirownlearning

    What has the client achieved/currently delivered?

    DevelopedanddeliveredSAPAcademyonlineportalthatprovidedareliableSAPtraining&learningplatform

    IncreasedSAPawareness,proficiencyandpersonalcapabilityacrossthegroupassistingendmarketstoenhancethevaluetheyderiveoutoftheirSAPsystem

    Client Citation

    Industry Retail, Consumer goods

    Annualrevenue $1.8 billion

    Numberofemployees 60,000

    NumberofSAPusers 5000+

    BackgroundPwCwasengagedbyaleadingconsumergoodscompanytotransformitsvisionofbuildingasustainableSAPAcademyintoarealitywiththefollowingobjectives:

    DeliveryofanSAPAcademythatprovidesareliableSAPtrainingplatformforselectedentitiesastheyseektoimproveknowledgeandcapability

    DriveaconsistentunderstandingofSAPfoundationsandequiptheworkforcewiththeknowledgeandskillstomaximizeeffectiveutilization.

    TheSAPAcademywasrolledouttoreachthelargepopulationofSAPendusers.TheSAPtrainingacknowledgesthemultitudeofvariationstothecompetenciesandneedsoftheaudienceaswellasregionalandentityleveldifferencesinSAPinstances.Takingthesevariationsintoconsideration,PwCprovidedthebestapproachtodeployanSAPAcademy.TheSAPAcademyportalactsasthemainpointofcallforSAPlearningresourcesgoingforwardandalsoacentralhubfortheblendedtrainingsolution.

  • For further information, please contact:

    Bob ClarkPrincipal, SAP GRC Alliance Leader(267)[email protected]

    Sean DonahuePartner(414)[email protected]

    Dave EricksonPartner(312)[email protected]

    Greg PillayPrincipal(813)[email protected]

    Jamie DraperPrincipal(415)[email protected]

    Eric BloeschManaging Director(267)[email protected]

    PwC US helps organizations and individuals create the value theyre looking for. Were a member of the PwC network of firms with 169,000 people in more than 158 countries. Were committed to delivering quality in assurance, tax and advisory services. Tell us what matters to you and find out more by visiting us at www.pwc.com/us.

    This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.

    2012 PricewaterhouseCoopers LLP, a Delaware limited liability partnership. All rights reserved. PwC refers to the US member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see www.pwc.com/structure for further details. NY-12-0548

    www.pwc.com

    This publication is printed on McCoy Silk. It is a Forest Stewardship Council (FSC) certified stock containing 10% post consumer waste (PCW) fiber and manufactured with 100% certified renewable energy.