Strategic Planning ModelA B C D EAssessmentBaselineComponentsDown to SpecificsEvaluate

Strategic Planning ModelA B C D EAssessmentBaseline

Strategic Planning ModelA B C D EComponentsDown to SpecificsEvaluate

Gap AnalysisBaselineBaseline / Org ProfileChallenges / SWOTGap = Basis for Long-Term Strategic Plan

Major Components of theStrategic Plan / Down to ActionComponentsMissionVisionGoalsObjectivesMeasuresWhy we existWhat we want to beIndicators and Monitors of successDesired level of performance and timelinesPlanned Actions to Achieve Objectives O1O2AI1AI2AI3M1M2M3T1T1T1Specific outcomes expressed in measurable terms (NOT activities)TargetsInitiativesWhat we must achieve to be successful

Balanced ScorecardDimensionsCustomersProcessLearning and GrowthFinanceIT Cost per userIT Spending by portfolio categoryPerformance to spending targetsIS&T staff engagement scoreIS&T capabilities vs. benchmarks Price competitiveness of IT services vs. external benchmarkWillingness to engage IS&T in developing major projects% of projects delivered to agreed scope, time and budgetBusiness owner satisfaction scoreEnd-user satisfaction score

IS&T contribution to initiatives of corporate strategic importanceOverall ability to deliver technical/business solutions and servicesExtent to which supports government initiatives

System downtimeHelp desk first-call resolution rateTickets per registered user per monthNumber of failure incidents with business impact per quarterSecurity audit results

*The Overall Model consists of five major phases*The Overall Model consists of five major phases*The Overall Model consists of five major phases