www.eduserv.org.uk

Putting public cloud in your ICT strategyAndy Powell, Head of Product Marketing – Managed Cloud

ServicesPlanning your cloud strategy – London, March 2016

www.eduserv.org.uk

About Eduserv

• Managed Cloud Services Provider• Spun out of the University of Bath 17-years ago• Predominantly working with the public- and third- sectors• Customers across central and local government and the third

sector• A not-for-profit organisation and a registered charity• 180 staff based in Bath• Tier-3 datacentre in Swindon from which we offer co-location

and cloud services

www.eduserv.org.uk

Our offer

• Public and private cloud IaaS services• Previously accredited at IL2 and IL3• Full managed service with 24/7 ITIL service desk and NOC/SOC• Range of cloud migration professional services (strategy,

planning, architecture, design and migration)• Managed security wrap-arounds including professional services,

Protective Monitoring and DDoS Protection

www.eduserv.org.uk

Procurement route

• We predominantly do business thru G-Cloud• Currently list 17 services, covering:

• IaaS• Managed services• Professional services• Security services

• G-Cloud significantly eases the procurement process• And tends to enforce clarity and transparency around

pricing and service levels• But it also encourages a more ‘commodity’ relationship

www.eduserv.org.uk

Cloud migration as a journey

www.eduserv.org.uk

Cloud adoption assessment

• Helping the customer to understand their current IT estate

• Analysing their risk appetite and approach to security• Understanding cloud attitudes and readiness in different

parts of the business• Evaluating alternatives, which can include colocation,

public cloud and private cloud (including 3rd party clouds)

• Making recommendations

www.eduserv.org.uk

Delivery models

• Our customers have traditionally wanted us to manage the underlying infrastructure on which they run their enterprise applications

• On that basis our 24/7 service desk and NOC/SOC are ITIL based and our infrastructure is VMware-based

• However, we are tending to see an emerging trend for more ‘bimodal’ ways of working within our customers

• Coupled with demands for us to be more agile• … and for more access to the IaaS & more transparency

www.eduserv.org.uk

Eduserv and AWS

• About 12 months ago we started building a partnership with AWS

• Because of the breadth and competitiveness of services that AWS offers

• And because those services support flexible approaches• We layer our professional services, managed services and

security services across a range of underlying platforms• Customer on-premise & Eduserv colocation• Eduserv public and private cloud• AWS public cloud (and other public clouds in due course)

www.eduserv.org.uk

Security wrap

• We can use Cloud Connector (combinations of dedicated lines, VPNs, firewalls, packet inspection, etc.) to provide securely managed interfaces between components at different security levels

• Continuing to offer our existing security wraps (Protective Monitoring and DDoS Protection)

• Giving customers the best of both worlds, depending on their risk appetite and functional requirements

www.eduserv.org.uk

Bristol City Council business challenges

• Cost savings• Building estate rationalisation• Reducing headcount• Improving efficiency• Maintaining front-line services

www.eduserv.org.uk

Bristol City Council digital aspirations

• Use of digital to improve services for the citizen• Digital by Default / Cloud First• Desire to adopt more agile ways of working and

DevOps• Hosting their new website in AWS• But still requiring secure access to back office services

(e.g. Postcode Lookup, Parking Service and Taxi Licensing)

www.eduserv.org.uk

How have we helped?

• Colocation has allowed them to close a major datacentre

• And focus resources on core service delivery rather than ‘undifferentiated heavy lifting’

• Retaining business continuity from high availability infrastructure with 24/7 service desk, NOC/SOC, DR, etc.

• Laying the foundation for migration to on-demand, elastic, utility priced cloud services

www.eduserv.org.uk

Digital benefits

• Building and managing the new website in AWS has allowed them to be more agile in its delivery

• Whilst retaining secure (UK data sovereign) on-premise or collocated hosting for services that need it

• Supporting the development of their in-house DevOps team

www.eduserv.org.uk

Conclusions

• One size does not fit all, even within a single organisation• Attitudes to security are changing• And we may need to re-learn the language of risk• In any case, ways of working may be changing more

quickly• Suppliers and customers need to work together to

understand if/how their relationships need to change• Public cloud adoption is unlikely to be done in isolation –

it’s part of a bigger cultural change