Purchasing 101Purchasing 101

Janet Powell, Director of WFISD Support ServicesJanet Powell, Director of WFISD Support Servicesjpowell@wfisd.netjpowell@wfisd.net

235-1018235-1018

Introduction to the Anywhere ISD Purchasing ProcessesIntroduction to the Anywhere ISD Purchasing Processes

The Foundation and StructureThe Foundation and StructureWhy we do what we do…Why we do what we do…

The Governmental RequirementsThe Governmental Requirements

• The LawThe Law• Texas Education Code 44.031 through 44.047Texas Education Code 44.031 through 44.047

• Purchasing Contracts – 44.031Purchasing Contracts – 44.031• All purchases made over $50,000 must follow one of the defined purchasing All purchases made over $50,000 must follow one of the defined purchasing

methods methods • What criteria can be used to determine an award (“Best Value”)What criteria can be used to determine an award (“Best Value”)• Public advertisement in a local newspaperPublic advertisement in a local newspaper• Definition of and procedure for making an emergency purchaseDefinition of and procedure for making an emergency purchase

• Criminal Penalties – 44.032Criminal Penalties – 44.032• Construction Services – 44.035 through .041Construction Services – 44.035 through .041

The Governmental Requirements (cont.)The Governmental Requirements (cont.)

• District PolicyDistrict Policy• CH (Legal)CH (Legal)

• Based directly on governing statutesBased directly on governing statutes• CH (Local) – Purchasing AcquisitionCH (Local) – Purchasing Acquisition

• Purchasing AuthorityPurchasing Authority• Competitive Procurement RequirementsCompetitive Procurement Requirements• Interlocal AgreementsInterlocal Agreements• Vendor’s ListVendor’s List• Bids and Proposals under $10,000Bids and Proposals under $10,000• Information Technology Purchases under $25,000Information Technology Purchases under $25,000• Employee Conflict of InterestEmployee Conflict of Interest

The District RequirementsThe District Requirements

• Financial Information Resource Manual (FIRM)Financial Information Resource Manual (FIRM)• Purchasing RequirementsPurchasing Requirements• Purchasing OrganizationPurchasing Organization• How to make a District PurchaseHow to make a District Purchase• Sole Source ProcurementsSole Source Procurements• Personal, Consulting and Professional ServicesPersonal, Consulting and Professional Services• Purchase Requisition PreparationPurchase Requisition Preparation• Purchase Order ReceivingPurchase Order Receiving• Purchasing with a Purchasing CardPurchasing with a Purchasing Card

The District Requirements (cont.)The District Requirements (cont.)

• Financial Information Resource Manual (FIRM)Financial Information Resource Manual (FIRM)• Vendor SelectionVendor Selection• Purchasing EthicsPurchasing Ethics• Purchasing ContractsPurchasing Contracts• Available at: Available at: http://www.your_isd_website.nethttp://www.your_isd_website.net

Historical Perspective for Round Rock ISDHistorical Perspective for Round Rock ISD

• In 2007 – 2008:In 2007 – 2008:• The RRISD spent over $62 million dollars in purchase ordersThe RRISD spent over $62 million dollars in purchase orders• The Purchasing Office issued over 9,400 purchase ordersThe Purchasing Office issued over 9,400 purchase orders• There were a total of 32,351 procurement card transactions There were a total of 32,351 procurement card transactions • The District spent $4 million in procurement card transactionsThe District spent $4 million in procurement card transactions• The Purchasing Office awarded 108 contracts worth over $100 millionThe Purchasing Office awarded 108 contracts worth over $100 million• Distribution received 16,328 warehouse requisitions worth $1.7 Distribution received 16,328 warehouse requisitions worth $1.7

millionmillion• Print Services made 50 million impressions, and over 48 million Print Services made 50 million impressions, and over 48 million

impressions were made on convenience copiersimpressions were made on convenience copiers• Text Books managed $15 million of text booksText Books managed $15 million of text books

Purchasing EthicsPurchasing Ethics

• Responsibility to the tax payer to use the District funds Responsibility to the tax payer to use the District funds appropriately appropriately

• Develop good relationships with suppliers and Develop good relationships with suppliers and encouraging competition while avoiding an appearance of encouraging competition while avoiding an appearance of favoritism or misconductfavoritism or misconduct

• Employees are not to circumvent laws, policies, and Employees are not to circumvent laws, policies, and procedures, or make liberal interpretationsprocedures, or make liberal interpretations

• Not make intentional sequential or component purchases Not make intentional sequential or component purchases to circumvent requirements to circumvent requirements

• Failure to follow State laws and District policy will render Failure to follow State laws and District policy will render the purchase non-compliant the purchase non-compliant

Purchasing Ethics (cont.)Purchasing Ethics (cont.)

• Receipt of gifts, kickbacks or gratuities are not Receipt of gifts, kickbacks or gratuities are not acceptable and may lead to disciplinary actions if acceptable and may lead to disciplinary actions if necessarynecessary

• Opened acknowledgement of conflicts of interestOpened acknowledgement of conflicts of interest• Failure to follow requirements may have criminal Failure to follow requirements may have criminal

penaltiespenalties

RememberRemember: : Do the Newspaper Test for all purchasesDo the Newspaper Test for all purchases

The OrganizationThe OrganizationWhat we look like…What we look like…

The Purchasing Office’s RoleThe Purchasing Office’s Role

District-wide PerspectiveDistrict-wide Perspective

The Purchasing Office’s Role (cont.)The Purchasing Office’s Role (cont.)Purchasing DepartmentPurchasing Department

Director of Business / Director of Business / Budget ServicesBudget Services

Authority and AggregationAuthority and Aggregation

• Centralized Buying AuthorityCentralized Buying Authority• The Purchasing Office has been tasked with overseeing all The Purchasing Office has been tasked with overseeing all

purchasing activity in the District and has been delegated purchasing activity in the District and has been delegated down to the individual campuses and departmentsdown to the individual campuses and departments

• The District is recognized as a whole, not as individual The District is recognized as a whole, not as individual entitiesentities• Purchases by all campuses and departments are aggregated Purchases by all campuses and departments are aggregated

together for a particular category to determine the annual together for a particular category to determine the annual expenditureexpenditure

• The annual expenditure will determine which purchasing The annual expenditure will determine which purchasing method is to be used method is to be used

Aggregation ExampleAggregation Example

30 Elementary Schools

9 Middle Schools

4 High Schools Administration

Aggregation of all purchasesAggregation of all purchases

Example: If each campus purchases 10 of the same Example: If each campus purchases 10 of the same book worth $25, the District as a whole has spent book worth $25, the District as a whole has spent

$10,750.$10,750.

Contracts, Agreements and FundsContracts, Agreements and Funds

• Contracts / agreements can only be signed by the Contracts / agreements can only be signed by the Superintendent or Chief Financial OfficerSuperintendent or Chief Financial Officer• Signature from any other non-delegated District employee will Signature from any other non-delegated District employee will

render the agreement voidrender the agreement void• By signing an agreement on behalf of the District may create on By signing an agreement on behalf of the District may create on

obligation on the individual to payobligation on the individual to pay• Types of Funds that must follow Purchasing Types of Funds that must follow Purchasing

Requirements:Requirements:• General Fund General Fund • All Activity FundsAll Activity Funds• Federal Funds (must be more restrictive than federal guidelines)Federal Funds (must be more restrictive than federal guidelines)

District’s Electronic Procurement SystemDistrict’s Electronic Procurement System

• eROCeROC• Online registration for suppliersOnline registration for suppliers• Electronic (email) notification of bid opportunitiesElectronic (email) notification of bid opportunities• Electronic biddingElectronic bidding• Electronic tabulation of bid responsesElectronic tabulation of bid responses• Information and Login at: Information and Login at:

http://schools.roundrockisd.org/purchasing/login.htmhttp://schools.roundrockisd.org/purchasing/login.htm

Purchasing FlowPurchasing FlowFrom start to finish – and what to do…From start to finish – and what to do…

RRISD Purchasing Process FlowRRISD Purchasing Process Flow

Established ResourcesEstablished ResourcesNo bidding necessary…No bidding necessary…

Process 1: WarehouseProcess 1: Warehouse

• OverviewOverview• Many items are available through the Warehouse:Many items are available through the Warehouse:

• Bond PaperBond Paper• Industrial PapersIndustrial Papers• FurnitureFurniture• FixturesFixtures• Maintenance SuppliesMaintenance Supplies• Housekeeping SuppliesHousekeeping Supplies

• Review inventory choices through District SoftwareReview inventory choices through District Software• Warehouse inventory is considered an asset of the District Warehouse inventory is considered an asset of the District

and should be used firstand should be used first

Process 2: District ContractsProcess 2: District Contracts

• OverviewOverview• The Purchasing Office administers approximately The Purchasing Office administers approximately

150 contracts150 contracts• Both goods and services contractedBoth goods and services contracted• Majority are term contracts with multiple extension yearsMajority are term contracts with multiple extension years• The end user locates the contract information, showing The end user locates the contract information, showing

items or service to be procured, the awarded vendor, and items or service to be procured, the awarded vendor, and the contract pricethe contract price

Process 3: Interlocal ContractsProcess 3: Interlocal Contracts

• OverviewOverview• All interlocal contracts and purchases are handled through All interlocal contracts and purchases are handled through

the District Purchasing Officethe District Purchasing Office• Purchasing Office will determine if the interlocal will be in Purchasing Office will determine if the interlocal will be in

the best interest of the Districtthe best interest of the District• An attempt should be made to get best pricing availableAn attempt should be made to get best pricing available

Process 4: Sole SourceProcess 4: Sole Source

• OverviewOverview• Defined by TEC 44.03(d), District Policies CH(Legal)Defined by TEC 44.03(d), District Policies CH(Legal)• For a product or service to be considered sole source, it must be For a product or service to be considered sole source, it must be

available from only one source, and meet one of the following available from only one source, and meet one of the following descriptions: descriptions:

• an item for which competition is precluded due to the existence of a an item for which competition is precluded due to the existence of a patent, copyright, secret process, or monopolypatent, copyright, secret process, or monopoly

• a film, manuscript, or booka film, manuscript, or book• a utility service, including electricity, gas, or water, ora utility service, including electricity, gas, or water, or• a captive replacement part or component for equipmenta captive replacement part or component for equipment

• Only goods/services that meet the definition are acceptableOnly goods/services that meet the definition are acceptable• If over $10,000, letter of justification from department head If over $10,000, letter of justification from department head

required.required.

• OverviewOverview• Normally includes “spot” or one time purchase Normally includes “spot” or one time purchase

itemsitems• ProcedureProcedure

• Check the cumulating list of vendors based on dollar Check the cumulating list of vendors based on dollar amount for current year to determine level of process amount for current year to determine level of process (available in the future)(available in the future)

• No attempt at competition is requiredNo attempt at competition is required• The end user is encouraged to secure competition through The end user is encouraged to secure competition through

quotesquotes

Process 5

Is the item / service less than

$1,000?

Process 5: Purchases under Process 5: Purchases under $1,000 $1,000

Process 6: Purchases Over Process 6: Purchases Over $1,000 to $5,000$1,000 to $5,000• OverviewOverview

• For larger, one time purchasesFor larger, one time purchases• ProcedureProcedure

• The end user is encouraged to secure competition The end user is encouraged to secure competition through quotes from a minimum of three (3) through quotes from a minimum of three (3) vendors, with a preferable inclusion of eROC suppliers vendors, with a preferable inclusion of eROC suppliers

• If quotes are secured, all documentation concerning If quotes are secured, all documentation concerning choice of vendor is to be retained by the end userchoice of vendor is to be retained by the end user

Process 6Is the item / service more than $1,000 but less than

$5,000?

Is the item / service more than $1,000 but less than

$5,000?

The Quotation LevelThe Quotation LevelCompetition necessary…Competition necessary…

Process 7: Purchases Over Process 7: Purchases Over $5,000 to $10,000$5,000 to $10,000• OverviewOverview

• Larger purchases that may include numerous purchases Larger purchases that may include numerous purchases over time over time

• Limited Term Contracts Limited Term Contracts • ProcedureProcedure

• A minimum of 3 suppliers must be contacted – additional may be A minimum of 3 suppliers must be contacted – additional may be added if necessaryadded if necessary

• All quote documents (e.g. quotes, supporting spec sheets, etc.) All quote documents (e.g. quotes, supporting spec sheets, etc.) concerning award to be retained by the end user and provided to concerning award to be retained by the end user and provided to their assigned buyer for the Purchasing filetheir assigned buyer for the Purchasing file

• End user must request a quote number from the Purchasing Office End user must request a quote number from the Purchasing Office for inclusion with the purchaser requisitionfor inclusion with the purchaser requisition

Process 7: Purchases Over Process 7: Purchases Over $5,000 to $10,000 (cont.)$5,000 to $10,000 (cont.)

RRISD Quote RRISD Quote Summary Summary FormForm

http://www.roundrockisd.org/docs/rrisd_quote_summary_020109.xlshttp://www.roundrockisd.org/docs/rrisd_quote_summary_020109.xls

Formal Solicitation ThresholdsFormal Solicitation ThresholdsSealed Competition necessary…Sealed Competition necessary…

Process 8: Purchases Over Process 8: Purchases Over $10,000 to $25,000$10,000 to $25,000• OverviewOverview

• Used for term contracts or large one time delivery contractsUsed for term contracts or large one time delivery contracts• Requires competitive sealed bid processRequires competitive sealed bid process• May use best value if determine necessaryMay use best value if determine necessary• Can be done quickly (within a day or two) or over a longer Can be done quickly (within a day or two) or over a longer

period of time (e.g. week) period of time (e.g. week) • ProcedureProcedure

• Campus / Department determines need and provides Campus / Department determines need and provides required information (specifications, scope, quantity, etc.)required information (specifications, scope, quantity, etc.)

• Purchasing Office to release, open and awardPurchasing Office to release, open and award

Process 8Is the item / service more than $10,000 but less than

$25,000?

Process 9: Purchases Over Process 9: Purchases Over $25,000$25,000

Process 9

Is the item / service more

than $25,000?

• OverviewOverview• Includes term contracts, large one time delivery, Includes term contracts, large one time delivery,

highly complex purchases, construction contracts, etc.highly complex purchases, construction contracts, etc.• Requires competitive sealed bid / proposal processRequires competitive sealed bid / proposal process• Use of best value requiredUse of best value required• Average 60 to 90 days (longer for complex procurements)Average 60 to 90 days (longer for complex procurements)

• ProcedureProcedure• Campus / Department determines need and provides Campus / Department determines need and provides

required information (specifications, scope, quantity, etc.)required information (specifications, scope, quantity, etc.)• Purchasing Office to release, open and awardPurchasing Office to release, open and award

Purchasing MethodsPurchasing MethodsThe Choices of Solicitations…The Choices of Solicitations…

Purchasing MethodsPurchasing Methods

• Request for Quotes – “RFQ” Request for Quotes – “RFQ” • Can be used in Processes 3, 5, 6, and 7 Can be used in Processes 3, 5, 6, and 7 • Informal process – does not require sealed bidsInformal process – does not require sealed bids

• Request for Bids – “RFB” Request for Bids – “RFB” • Can be used in Processes 8 and 9 – restricted to the Purchasing Can be used in Processes 8 and 9 – restricted to the Purchasing

Office onlyOffice only• Formal solicitation process (sealed bids)Formal solicitation process (sealed bids)

• Request for Proposals – “RFP” Request for Proposals – “RFP” • Only Process 9 – restricted to the Purchasing Office only Only Process 9 – restricted to the Purchasing Office only • Usually an elaborate eval. process with use of scoring criteriaUsually an elaborate eval. process with use of scoring criteria• Allows for negotiations as to final terms, pricing, etc.Allows for negotiations as to final terms, pricing, etc.

Purchasing Methods (cont.)Purchasing Methods (cont.)

• Request for Competitive Sealed Proposals – “RFCSP” Request for Competitive Sealed Proposals – “RFCSP” • Only for Process 9 – restricted to the Purchasing Office onlyOnly for Process 9 – restricted to the Purchasing Office only• Usually an elaborate eval process with use of scoring criteriaUsually an elaborate eval process with use of scoring criteria• Allows for negotiations as to final terms, pricing, etc.Allows for negotiations as to final terms, pricing, etc.

• Request for Qualifications – “RFQ” Request for Qualifications – “RFQ” • Only for Process 9 – restricted to the Purchasing Office onlyOnly for Process 9 – restricted to the Purchasing Office only• Used for professional services onlyUsed for professional services only

• Request for Information – “RFI” Request for Information – “RFI” • No associated process since no purchase is madeNo associated process since no purchase is made• Used for investigation or research Used for investigation or research • Helps in the development of specs or requirementsHelps in the development of specs or requirements

Formal Solicitation FlowFormal Solicitation FlowA partnership with the End User and Purchasing…A partnership with the End User and Purchasing…

Competitive Bidding Process - FormalCompetitive Bidding Process - FormalSolicitation

Development Purchasing Process Contract Period

Approx. 60-90 days

Restart process if needed

Restart process if needed

Specifications / Specifications / Scope of ServiceScope of ServiceThe backbone of the solicitation…The backbone of the solicitation…

Writing a Specification / Scope of ServiceWriting a Specification / Scope of Service

• Specifications for GoodsSpecifications for Goods• Rely on the experts – good chance it’s Rely on the experts – good chance it’s notnot Purchasing – it’s you Purchasing – it’s you• Rely on available resources – do research Rely on available resources – do research • Be specific in what it is you need, not necessarily what you want Be specific in what it is you need, not necessarily what you want

– minimum requirements are the best place to start– minimum requirements are the best place to start• Be cognizant of competition – don’t be exclusiveBe cognizant of competition – don’t be exclusive• Write specs so that you can verify what you received is what you Write specs so that you can verify what you received is what you

needneed• Specs left out of a solicitation cannot be used as a disqualifier for Specs left out of a solicitation cannot be used as a disqualifier for

othersothers• Don’t over / under do the specDon’t over / under do the spec

Writing a Specification / Scope of ServiceWriting a Specification / Scope of Service

• ServicesServices• All solicitations that include a service need to have some level of All solicitations that include a service need to have some level of

scope of work included in the specificationsscope of work included in the specifications• A scope is normally a performance based procedureA scope is normally a performance based procedure• The scope develops the focus of the objective and should include The scope develops the focus of the objective and should include

all necessary points of work to be performedall necessary points of work to be performed• If the scope does not include a specific step, you may not be able If the scope does not include a specific step, you may not be able

to require the vendor to perform the stepto require the vendor to perform the step• If a schedule or certain limitations to access of the area to be If a schedule or certain limitations to access of the area to be

worked in, the solicitation needs to address these thoroughlyworked in, the solicitation needs to address these thoroughly• If the scope is large in scale, it may require performance based If the scope is large in scale, it may require performance based

measuresmeasures

District ContractsDistrict ContractsEstablished Resources…Established Resources…

ContractsContracts

• Active Contracts ListingActive Contracts Listing• A list of all the current contracts maintained by the Purchasing A list of all the current contracts maintained by the Purchasing

Office can be found at:Office can be found at:http://www.roundrockisd.org/index.aspx?page=2457http://www.roundrockisd.org/index.aspx?page=2457

• Once an item or service is under contract with a specific Once an item or service is under contract with a specific vendor, the District is to use the contracted vendor onlyvendor, the District is to use the contracted vendor only• Only the items or services awarded to a particular Only the items or services awarded to a particular

supplier can be purchased through a contractsupplier can be purchased through a contract• Line Item AwardsLine Item Awards

• This describes a contract that was awarded on a line by line basis This describes a contract that was awarded on a line by line basis with a set price to a specific vendorwith a set price to a specific vendor

Contracts (cont.)Contracts (cont.)

• Catalog ContractsCatalog Contracts• This describes a contract that may include multiple awarded This describes a contract that may include multiple awarded

vendorsvendors• Vendor may provide a discount for purchases from a Vendor may provide a discount for purchases from a

published catalogpublished catalog• Usually will include all items within the vendor’s catalog with Usually will include all items within the vendor’s catalog with

some exceptionssome exceptions• Prices subject to be changed based on changes / updates in Prices subject to be changed based on changes / updates in

the catalogthe catalog

Contracts (cont.)Contracts (cont.)

• ““M” ContractsM” Contracts• ““M” stands for multipleM” stands for multiple• Unique contracts that do not “close” until later in the fiscal year Unique contracts that do not “close” until later in the fiscal year

so that suppliers can submit a response when readyso that suppliers can submit a response when ready• Awards made upon completion of an evaluationAwards made upon completion of an evaluation• Examples of “M” ContractsExamples of “M” Contracts

• Classroom Instructional MaterialsClassroom Instructional Materials• Retail General MerchandiseRetail General Merchandise• Retail Food Service Providers and CateringRetail Food Service Providers and Catering• FundraisersFundraisers• Extracurricular / Enrichment ProgramsExtracurricular / Enrichment Programs• Special Events Services and ProductsSpecial Events Services and Products

Vendor RelationsVendor RelationsDeveloping the Partnership…Developing the Partnership…

Vendor RelationsVendor Relations

End User VendorBuyer

CommunicationsCommunications

• SolicitationsSolicitations• Major Contract IssuesMajor Contract Issues

Vendor RelationsVendor Relations

• The District is in a partnership with the vendor community The District is in a partnership with the vendor community and both should perform their duties with professionalism and both should perform their duties with professionalism and integrity and should maintain and perform based on and integrity and should maintain and perform based on any contractual agreement between both partiesany contractual agreement between both parties

• All performance related issues – All performance related issues – good or bad good or bad - should be - should be documented for future reference atdocumented for future reference at

http://www.roundrockisd.org/index.aspx?page=3364http://www.roundrockisd.org/index.aspx?page=3364

• Vendors deserve a right to know how they are doing - Vendors deserve a right to know how they are doing - convey performance issues as they arise and convey performance issues as they arise and communicate approperatelycommunicate approperately

Tools to Purchase WithTools to Purchase WithHow to get it…How to get it…

Procurement Cards – “Pcard”Procurement Cards – “Pcard”

• Not considered a purchasing process - only a payment method Not considered a purchasing process - only a payment method for conveniencefor convenience

• Dollar limits are established based on position controls and will Dollar limits are established based on position controls and will not be increasednot be increased

• All purchases made with a Pcard must follow all applicable All purchases made with a Pcard must follow all applicable purchasing procedurespurchasing procedures

• For contract purchases, the card holder is to notate within the For contract purchases, the card holder is to notate within the Pcard purchase sign-off in a comment box the contract number Pcard purchase sign-off in a comment box the contract number for future referencefor future reference

• Complete information on the use of the Pcard: Complete information on the use of the Pcard: http://www.roundrockisd.org/index.aspx?page=1526http://www.roundrockisd.org/index.aspx?page=1526

Purchase RequisitionsPurchase Requisitions

• The submission of a purchase requisition is not the start The submission of a purchase requisition is not the start of the purchasing process, but the completion of it – it of the purchasing process, but the completion of it – it should not be created after the item or service has been should not be created after the item or service has been receivedreceived

• Quote / Contract Number must be included in Comment Quote / Contract Number must be included in Comment LineLine

• Documentation to support quotes over $5,000 must be Documentation to support quotes over $5,000 must be provided to the Purchasing Office before req can be provided to the Purchasing Office before req can be approved approved

• Reqs must be submitted by deadlines indicated in the Reqs must be submitted by deadlines indicated in the FIRM to be consideredFIRM to be considered

Purchase Requisitions (cont.)Purchase Requisitions (cont.)

Quote / Contract Number in Comment LineQuote / Contract Number in Comment Line

Enter contract Enter contract information information herehere

Follow-up to PurchaseFollow-up to PurchaseFinishing off the Process…Finishing off the Process…

Receiving Purchased ItemsReceiving Purchased Items

• Always notate on the shipping receipt if any external Always notate on the shipping receipt if any external damage is found on the outside of the containerdamage is found on the outside of the container

• Verify that what was called for in the purchase order is Verify that what was called for in the purchase order is what was receivedwhat was received

• Check specifications within the PO / contract to ensure Check specifications within the PO / contract to ensure what was received meets the requirementswhat was received meets the requirements

• Notify the supplier immediately if any damage is foundNotify the supplier immediately if any damage is found• Review the invoice for contract price, discounts if Review the invoice for contract price, discounts if

applicable, freight if allowed, etc., before sign offapplicable, freight if allowed, etc., before sign off

Receiving when Services are being Receiving when Services are being performedperformed• Be familiar with what the scope of service requires Be familiar with what the scope of service requires

the vendor to performthe vendor to perform• Verify that all aspects of the scope are performed Verify that all aspects of the scope are performed

before signing off on the workbefore signing off on the work• When an invoice is received, review all aspects When an invoice is received, review all aspects

(contract price, discounts if applicable, freight if (contract price, discounts if applicable, freight if allowed, etc.) before sign offallowed, etc.) before sign off

• Update software or paperwork upon completion of Update software or paperwork upon completion of the order for payment processingthe order for payment processing

Questions?Questions?