Soledad FerreiroChilean Library of CongressAugust 2011

Publishing web content tailored to audiences / Liberando contenido a la medida de las audiencias

Our challenge Our mission states that the Library must provide and anticipate services for both Member´s and citizens.

Different audiences have different information concerns that the Library has to meet.

Our aim is to transform the Library in a space for interaction between audiences that encourages accountability through information.

Our audiencesSociety

Ordinary CitizensYoung PeopleSenior CitizensLegal Practioners

Historians Political Parties

Parliament Members Committees Civil Servants Member´s staff

2 Dept: Servicios Digitales (ICT) y Arquitectura de Información (IA), 27 professionals

In-house developments: e.g News Portal, MP Portal, Legislative History Portal

Out-Sourcing of large projects: Legal Database, CRM, History of the Law & Parliamentary Work

Buying-in of expert know-how for special projects: e.g Parliamentary biographies in MediaWiki & Wikisource

Pilot project strategy

How we Work

A Library portal “in transition”

Includes The Parliamentary news of the weekCurrent legislative affairsCitizen´s questions answered by MPsLaw made easy sections (Podcasts & Legal Guides) Gateway to all library sites includingOnline Library CatalogueFOI Portal

Access to E-government services

Our services for citizens - Answering citizens´ queries

National Legal Database:

Full text access to all national legislation

Browsing option among current and historic versions

Our services for citizens

Our services for citizens

Political Legislative History Portal

A site that rescues and records the country´s political history with citizen collaboration and includes:

Member´s biographies Video interviews of former

Members (You Tube & Vimeo) Historical information on key

legislative and political events Access to images and historic

documents

Asia Pacific Portal

Current news on social, economic, political and cultural affairs regarding the Asia Pacific and its privileged relation with Chile's commercial future

Our services for citizens

Our services for citizens – Young People

Delibera Tournament

A platform for the regional and national competition between schools that aims to promote civic education and the role of Parliament among young people through role playing.

Our services for citizens – Senior Citizens

“Major Leagues” blog and site

A digital space for and by senior citizens has resulted in a thriving community.

The Legal Blog as a meeting space for the legal community promoting discussion and the exchange of information on legislative affairs.

Our services for citizens – Legal Practitioners

An MP's Portal: Exclusive services for MP's

Creates a portal that has personalized news services for MP's

Delivers updated information on the legislative process

Makes documents requested to the Parliamentary Advisory Service available to

all Members

Integrates the different services for Members in one space

Represents an indispensable tool for the Members` multiple roles using

Mashups

Becomes a strategy to increase the visibility of Library generated content and

services

Our Portal

Repositories+

Legal Database+

News+

Biographies

Portal Parlamentario

Our portals – the valueCitizens• Keep citizens updated with

legislative issues and processes• Draw attention to relevant issues

for the country: e.g. Science & Technology, Food & Health, commercial partners, historical perspective of Congress

• Create excitement among young people for the political process

• The portal as a public good

Members• Access to personalized content• Equality of access for everybody• Providing information for every

step of the legislative process• Supporting the work of

constituencies through remote access

Soledad Ferreiro - sferreiro@bcn.clChilean Library of CongressAugust 2011

Publishing web content tailored to audiences / Liberando contenido a la medida de las audiencias