published: 14 march 2013 update due: april 2013

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DWP: Our Reform Story

For more information contact: Sinead [email protected]

Follow us: @dwppressoffice

@MinisterDisPpl

Published: 14 March 2013Update due: April 2013

mailto:[email protected]

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DWP: Our Reform StoryComplete slide pack

Published: 14 March 2013Update due: April 2013

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Contents

• The Reform Story• Social Justice• Universal Credit• Support for Pensioners• Personal Independence Payment• Housing Benefit and Support for Mortgage Interest• Benefit Cap• Social Fund• Employment Offer• Fraud & Error• Appeals Reform• Child Maintenance• Legacy Benefits• Freedoms and Flexibilities• Single View of Change

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The Ministerial Team

Secretary of State The Right Honourable Iain Duncan-Smith

Minister of State for Employment Mark Hoban MP

Minister of State for PensionsSteve Webb MP

Minister for Welfare ReformLord Freud

Parliamentary Under Secretary of State & Minister for Disabled People Esther McVey MP

The Reform Story

Overview (1) The Reform Story

“A system that was originally designed to support the poorest in

society is now trapping them

in the very condition it was

supposed to alleviate”

Iain Duncan-Smith, Secretary of State for Work and Pensions

• Despite much welfare spending, more working age adults live in poverty than ever before, and more than a million people have been living on out of work benefits for nine or more of the last ten years.

• Money needs to be targeted more effectively; we have to ensure that support continues to be available to those who need it most. Employment must be an aspiration for everyone who is able to work.

• Our services need to change to reflect the diversity and complexity of the issues that many people in society face today, requiring more joined-up working across government and beyond.

• The Welfare Reform Act introduces the most fundamental reforms to the social security system for 60 years. It aims for a simpler, fairer benefits system and to ensure work pays.

Overview (2) The Reform Story

• We are introducing greater fairness to the welfare and pensions systems by making work pay and reinvigorating incentives to save for retirement, whilst protecting the most vulnerable – disabled people and pensioners.

• The nation’s finances also need to be put on a more sustainable footing – while this means making difficult decisions on tax and spending, we believe it is possible to do this and help people lift themselves out of poverty, and stay out of poverty, through work and saving backed by the right support and encouragement.

• Our Reforms will:

- ensure people are always better off in work than on benefits

- provide unconditional support for disabled people that need it

- prepare the long term unemployed for the world of work

- ensure people receive a fairer pension and are encouraged to save for retirement

- support separating families.

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• January The Shared Accommodation Rate was extended to under 35’s

• April Jobseeker’s Allowance Domestic Violence Regulations came into force

• May Time limiting for Employment and Support Allowance claimants in the Work Related Activity Group came into effect

Lone Parent Income Support entitlement changed for new and repeat claims

Direct mail activity alerting claimants to the fact they may be affected by the benefit cap began

Tougher benefit fraud administrative penalty came into force

• May-November Lone Parent Income Support entitlement changed for existing claims

The Story so far: January - May 2012 The Reform Story

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• June Direct Payment Demonstration Projects began

• July Local authority/DWP data sharing regulations to support welfare services came into effect

• Autumn Universal Credit local authority pilots began

• October The revised Jobseeker’s Allowance sanctions regime was implemented

Civil penalty for negligently giving incorrect information / failing to report a change in circumstances came into force

• December The revised Employment and Support Allowance sanctions regime was implemented

The 2012 child maintenance scheme opened on a pathfinder basis

The Story so far: June - December 2012 The Reform Story

Social Justice

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What’s changing? (1)

• The government published its Social Justice strategy “Transforming Lives” in March 2012.

• Previous approaches to tackling disadvantage and social exclusion have focused on increasing income levels of poorer families to bring them above a notional poverty line.

• However, despite considerable welfare spending, more working age adults live in poverty than ever before, and more than a million people have been living on out of work benefits for nine or more of the last ten years.

• Social Justice sets out a new approach to understanding and tackling the root causes of poverty rather than its symptoms. It is based on ensuring that the most disadvantaged in society have the tools they need to transform their lives, and the lives of their families, and to realise their potential.

• Social Justice principles will increasingly influence our overall direction, our policies, and the delivery of DWP services.

Social Justice

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Social Justice

The principles of the Social Justice strategy are:• A focus on prevention and early intervention. • Focusing interventions on recovery and independence.• Promoting work as the most sustainable route out of poverty.• Recognising and promoting the role of the voluntary and community sector and

grassroots deliverers in offering support.• Encouraging innovation in commissioning, funding and delivery. Rewarding creativity,

maximising impact and minimising risk to the taxpayer.• A focus on the social return delivered by interventions to encourage improved

outcomes.

In October 2012, the government published the Social Justice Outcomes Framework, which outlined seven indicators or ‘frameworks’ of success for the Social Justice strategy. This will help to ensure that we give more clarity to commissioners and service deliverers about what we are trying to achieve and how they can contribute. We intend to publish the final Framework in Spring 2013 as part of a wider progress report.


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Your role - Stakeholders

• Central government is only one part of the partnership needed to deliver Social Justice.

• Disadvantaged groups often depend on, and consume, the services of a range of local bodies, whether this is the local housing office, Jobcentre Plus or local health services. We need to ensure services are ‘user-focused’ - built around the needs of individuals rather than the boundaries of different agencies.

• Delivering Social Justice will require strong leadership at national and local level to champion the principles in this strategy and to deliver for those individuals and families experiencing multiple disadvantages.

• It also requires innovative and imaginative approaches to designing and funding services and close partnerships between the private, public and charitable sectors.

Social Justice

Universal Credit

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• Universal Credit (UC) replaces six main benefits, moving from the complexities of the current system into a simpler, single monthly payment for people in work or out of work.

• UC is formed around a new ‘claimant commitment’ which sets out what is expected in return for receiving assistance, taking into account personal circumstances and capability to earn. Those who break the terms of their commitment will face firm but fair penalties.

• Claimants will be able to apply for their benefit online. Nearly 80 per cent of benefit claimants already use the internet, but telephone and other support services will be available if needed.

• As claimants earn more money, financial support will be withdrawn at a slower rate under UC than is the case with the current system. UC will be paid monthly, in arrears, in line with most people working in the UK.

Universal Credit

“There are so many different types of benefit

that people could be getting, they don’t

understand how much they get for each benefit and where one benefit

affects another. There is just too much to take on

board…” DWP staff member

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• A single payment to a household rather than an individual will enable a household to clearly see the effect of their decisions on their overall income, encouraging responsibility for budgeting. In exceptional circumstances, payments could be split within the household, for example where there is evidence of domestic abuse or manipulation of money by one member of the couple.

• We are investing a further £200 million into childcare support, on top of the £2 billion already spent within the current system. Eligibility for childcare support will be widened, so for the first time, people working under 16 hours a week will be able to claim childcare support. Overall, approximately 100,000 extra families will gain support with their childcare costs under UC.

• Real Time Information will support the introduction of Universal Credit from its Pathfinder starting in April 2013. It will provide the Department for Work and Pensions with up-to-date information about wages and tax so they can assess the right amount of benefit.

Universal Credit

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Why? (1)

• Universal Credit (UC) will remove the barriers and disincentives to work: getting a job or becoming more self-sufficient will be the best choice for individuals or families – especially for those on the lowest incomes. By closing the gap between welfare and the world of work, UC will encourage personal responsibility, help to end cycles of dependency and make sure work always pays.

• UC aims to support job seekers to raise their expectations of what they can achieve, encouraging responsibility, and helping people to live free of state dependency. Those who are fit and ready for work will be expected to look for a job on a full time basis dependant on circumstances. Others will be expected to become more self-sufficient if they have the potential to earn more. UC will encourage a new type of relationship between claimants and advisers. Advisers will support and challenge claimants to help them fulfil their potential, but will also be firm when required.

• Support will be structured to ensure the claimant never becomes stuck in the benefits trap. A guarantee of financial support remains for those unable to work and any reductions in benefits as families move to UC will be offset by transitional protection, so no family will be worse off under UC if their circumstances remain the same.

Universal Credit

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Why? (2)

• Universal Credit (UC) aims to ensure that people will be better off in work and find it easier to start a new job or work more hours. As earnings increase, Universal Credit will reduce gradually. There are no fixed hours thresholds, so even working just a few hours a week will make a difference. The number of households who lose between 70 per cent and all of their earnings through taxation and benefit withdrawal on moving into 10 hours of work will fall by around 1.1 million under UC.

• As UC will be payable in and out of work, the current need to claim different benefits when working 16 hours or more will disappear. It is estimated that up to 300,000 more people will be in work under UC.

• UC will be linked to Universal Jobmatch, an intelligent job matching service, which helps employers to get the best fit for the jobs that they have on offer.

• Work also brings many non-financial benefits that can transform the lives of individuals and the communities they live in.

Universal Credit

“We all know that

jobs can be nice sometimes… You get

nice incentives [at work]. You learn about the world. You chat to your mates. There are a lot of benefits [other]

than just work…” Benefit claimant

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When?

Autumn 2012

12 local authority pilots began as part of Universal Credit (UC) testing.

January 2013

‘Learning the lessons’ early findings of Direct Payment Demonstration Projects Report available.

April 2013

Pathfinder goes live.

Most employers required to send PAYE returns in real time.

October 2013

All employers will be routinely reporting PAYE in real time.

UC progressive roll out begins.

2017

Every eligible person claiming UC by 2017.

Universal Credit

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Your role - Local Authorities (1)

• For working age claimants, Housing Benefit (HB) will be replaced by a housing costs element of Universal Credit (UC). Under HB some people have housing costs paid direct to the landlord. Under UC the money will go to the claimant and it will be their responsibility to pay their housing costs themselves, helping them to better understand household budgeting, and encouraging them to become more independent. Payments direct to landlords will still be possible, but only in exceptional circumstances.

• We recognise that some claimants will need additional help, advice and support provided by services at the local level. We have been working with local authorities and other organisations to form a comprehensive view of the services likely to be required to support the delivery of UC.

Universal Credit

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• Direct Payment Demonstration Projects, running between June 2012 and June 2013, and local authority-led pilots, running between Autumn 2012 and September 2013, are testing new ways to support residents under UC. Early findings from the Direct Payment Demonstration Projects reveal that 54 per cent of responding tenants are already confident about receiving their Housing Benefit payment directly to their own bank account.

• Local authority pilots are already setting out their delivery plans, showcasing the value of local expertise in delivering the face-to-face support some people may need to make claims. Learning from the pilots will help inform the design of UC and the role of local authorities as delivery partners. This approach is also being used and tested in the UC Pathfinder area.

Universal Credit

Support for Pensioners

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• For pension age customers, support for eligible rent will be delivered as an additional Pension Credit (PC) element - Housing Credit - which will run alongside both Guarantee Credit and Savings Credit elements.

• An additional amount for children will be incorporated into the Guarantee Credit element of Pension Credit. This will be known as Child Addition.

• There will be no Working Tax Credit replacement within modified Pension Credit. Pension age customers who do not qualify for PC but are entitled to Working Tax Credit will be entitled to Transitional Protection at the point of change, provided their circumstances remain the same.


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• ‘Mixed age’ couples (where one member is over Pension Credit qualifying age but the other is under) already in receipt of Pension Credit (PC) at the effective date will be allowed to remain on it. Existing PC customers who “acquire” a partner below PC qualifying age after the effective date will lose their entitlement to it and will have to claim Universal Credit (UC). ‘Mixed age’ couples who lose entitlement to Pension Credit will lose their protection and will be required to claim UC on the next occasion. New claims from mixed age couples after the effective date will be claims to UC.

• There will be no change to the way in which PC qualifying age customers claim it. Telephone will continue to be the primary channel for new applications and enquiries.

• The underlying principle of this approach is to ensure continuity of financial support for pension age customers and to minimise avoidable contact, confusion and anxiety.

What’s changing? (2) Support for Pensioners

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Why? Support for Pensioners

• Universal Credit (UC) will replace Housing Benefit and Tax Credits. As pensioners are outside the direct scope of UC an alternative mechanism is needed to deliver support for rent and for dependent children. The decision has been taken that this support will be incorporated into Pension Credit.

• From April 2013, Council Tax Benefit will be abolished and replaced by new, localised Council Tax Support administered by local authorities. In England, pension age customers will continue to receive the same amount of support as they currently do under Council Tax Benefit. Scotland and Wales will set out their schemes in the autumn.

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When?

October 2015

National go live date for modified Pension Credit (new claims and changes of circumstance).

No later than March 2018 (provisional end date)Most claims to Housing Benefit will have been migrated to DWP from Local Authorities.

All existing claims to Child Tax Credit/Working Tax Credit will have been migrated to DWP from HMRC.


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• DWP will continue to pay landlords directly for pension age customers if that is the current arrangement. DWP will also continue to deal with enquiries.

• The Pension Credit Plus Project has been set up to deliver help to pension age customers impacted by the replacement of Housing Benefit, Child and Working Tax Credit.

• The project is working in close collaboration with local authorities and HMRC throughout the planning process and beyond.


Pensions and Ageing

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What’s changing? (1) Pensions and Ageing

• Starting with the largest firms from October 2012, employers are now required by law to pay into a workplace pension for eligible workers.

• A workplace pension is an easy way to save for retirement. Those who save will benefit from contributions from their employer and tax relief from the Government.

• The proposed introduction of a simple State Pension system will make it easier for people to know what they’ll get from the state in retirement. In January 2013 we published a White Paper ‘The single-tier pension: a simple foundation for saving’, outlining proposals for State Pension reform.

• The State Pension age is changing to reflect increases in life expectancy and ensure the state pension system remains sustainable. We have abolished the Default Retirement Age, meaning most people can now retire when the time is right for them.

• It’s now easier to work beyond State Pension age. Working longer and continuing to save into a private pension is one way to increase income in retirement.

http://www.dwp.gov.uk/policy/pensions-reform/state-pension/

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What’s changing? (2) Pensions and Ageing

• DWP pays a range of entitlements to pensioners, including the State Pension, Pension Credit and Winter Fuel Payment - people need to ensure they get what they’re entitled to.

• We are modifying Pension Credit to incorporate support for housing costs and dependent children following the introduction of Universal Credit - see detailed information earlier in the presentation.

• We are working with local authorities and local partners to encourage them to improve services for older people, including the delivery of the new Council Tax Reduction Schemes which replace Council Tax Benefit in April 2013.

• We recognise the need to work with older people to better inform policy which meets their needs and aspirations, and have structures in place to facilitate this.

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Why? (1) Pensions and Ageing

• We want people to see retirement as an increasingly active phase of life where people have opportunities to continue contributing by working longer and/or volunteering in their communities, and take personal responsibility for ageing well by working, saving and looking after their health and well-being.

• We are committed to ensuring the income today’s pensioners receive from the state is secure and underpinned by a comprehensive safety net for those most in need. We also want to ensure that tomorrow’s pensioners meet their expectations for a comfortable retirement in later life.

• The Government expects 6 to 9 million people to be newly saving or saving more, generating £11 billion a year more (in steady state) in pension saving.

“One in six people alive today will live until they are 100…we will all have to

work for longer and save more”

Steve Webb MP, Minister for Pensions

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Why? (2) Pensions and Ageing

• Raising the State Pension age will help safeguard the long-term sustainability of the state pension as we all live longer. However, we need to get more people saving and saving more.

• We are radically changing the way people save through workplace pension reform. This introduces a new requirement on all employers to automatically enrol their workers into a pension. This will encourage many more people to save.

• The proposed simple, single-tier State Pension will help people understand what they need to save for their retirement.

• Our plans for reinvigorating workplace pensions will help improve standards and clarify outcomes, enabling people to save with more confidence.

• We are enabling people to have more choice about if, when and how they retire.

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When?

April 2010-November 2018

State Pension Age for women increasing to 65 (equalising with men’s).

1 October 2012-February 2014

Automatic enrolment began for the largest employers (250 or more workers).

22 October 2012

State Pensions statements introduced to replace State Pension forecasts.

November 2012

Reinvigorating Workplace Pensions published.

April 2014-April 2015

Automatic enrolment begins for medium employers (50-249 workers).

June 2015-April 2017

Automatic enrolment begins for small employers (49 workers or less).

May 2017

Automatic enrolment begins for new employers (established after April 2012).

Pensions and Ageing

January 2013

Single Tier State Pensions White Paper published.

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Your role - Local Authorities

• Through the Ageing Well initiative we have been working with the Local Government Association to help local authorities take the lead with local partners to improve the services for, and lives of, older people.

• The State Pension age is changing:

- Between April 2010 and November 2018, State Pension age for women is increasing to 65 to equal that of men. Between December 2018 and October 2020, State Pension age for men and women is increasing to 66.

- The State Pension age will rise to 67 and then to 68 at future dates (the Government has announced its intention to bring forward the increase in State Pension age to 67 by eight years, to be phased in between 2026 and 2028).

- In addition to the planned increases, we have published information on the proposed framework for considering future changes to State Pension age as part of the single tier state pension White Paper.

• We are modifying Pension Credit to incorporate support for housing costs and dependent children following the introduction of Universal Credit.

Pensions and Ageing

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Your role - Employers

• Automatic enrolment began in October 2012 with the largest firms, and is being rolled out to all employers over the next five years. Help and support on this for employers is available via the Pension Regulator website, where employers can also work out when the change in the law affects them.

• When the proposed single-tier State Pension is introduced, the ability to contract out of the additional state pension will end. We will work with employers to smooth the conclusion of contracting out.

• The workforce is ageing. Employers need to recruit and retain the skills and experience of older workers to support competitiveness.

• DWP’s Age Positive initiative provides guidance and case studies to employers and businesses on employing older workers and the business benefits of adopting flexible approaches to work and retirement.

Pensions and Ageing

http://www.thepensionsregulator.gov.uk/

http://www.dwp.gov.uk/age-positive/

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Your role - Stakeholders (1)

• Automatic enrolment will make it easier for people to save for their future.

• The proposed single-tier State Pension will be simpler and give people certainty, helping them take control of their retirement income. We published a White Paper 'The single-tier pension: a simple foundation for saving‘ in January 2013 and we will legislate for these changes at the earliest opportunity.

• State Pension age is increasing to ensure the state pension system remains sustainable – we published details of the framework for considering future changes to State Pension age as part of the state pension White Paper.

• We want to reinvigorate workplace pensions to create a future pensions landscape that gives people high quality schemes to save in with improved outcomes and allows them to have the confidence to save more for their retirement.

Pensions and Ageing

http://www.dwp.gov.uk/policy/pensions-reform/state-pension/

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• We continue to support pensioners – both financially and to help them live fuller lives.

• We have abolished the Default Retirement Age meaning most people can now retire when the time is right for them.

• We are working with business-led organisations to provide employers with guidance on employing older workers and the business benefits of adopting flexible approaches to work and retirement.

• We are modifying Pension Credit to incorporate support for housing costs and dependent children following the introduction of Universal Credit - see detailed information earlier in presentation.

Pensions and Ageing

Disability including Personal Independence Payment

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What’s changing - Overview (1)

• Disability Living Allowance (DLA) will be replaced by Personal Independence Payment (PIP) for claimants aged 16-64 from April 2013.

• The Government is developing a new cross-government disability strategy, 'Fulfilling Potential', which commits to enabling disabled people to fulfil their potential and have opportunities to play a full role in society. As part of this, a new cross-sector Disability Action Alliance convened by Disability Rights UK, has been established to carry forward ideas proposed by disabled people themselves, to help shape and deliver the outcomes disabled people want.

• Universal Credit (UC) will remove the financial risks for disabled people taking their first steps back into employment. UC will also help people with fluctuating conditions who want to work when their condition allows, or those who can only work limited hours because of their condition or increase their hours as appropriate.

Disability

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What’s changing - Overview (2)

• Access to Work support is being made more widely available and funding is being increased to deliver enhanced outcomes for disabled people.

• The Government is committed to delivering more effective Specialist Disability Employment Programmes to help more disabled people, and those with long term health conditions, move into and remain in work. See Employment Offer for more details.

Disability

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What’s changing - PIP (1) Disability

• Under PIP everyone will be treated as an individual. Entitlement to PIP will not be based on any particular health condition, but will depend on the level of support someone needs to be able to carry out a range of activities which are fundamental to everyday life, such as planning and making a journey and communicating with others.

• The first part of the claims process will take place over the phone. It will be possible to make claims online from 2014. Most people will have a face to face consultation with a health professional to better understand their needs.

• Awards will be regularly reviewed to ensure that the right support is in place.

• PIP, like DLA, will be a non-taxable, non-means-tested cash benefit and available both in and out of work. It doesn’t form part of Universal Credit so continues to recognise and support additional needs.

• DLA will remain for children up to the age of 16 and for existing DLA recipients aged 65 or over on 8 April 2013.

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• Guidance and tools for stakeholders and support organisations will help them offer advice and support.

• New claims for PIP start from 8 April 2013 in a controlled start area in the North West and parts of the North East of England, before national rollout from 10 June 2013.

• Existing working age Disability Living Allowance (DLA) recipients will be asked to claim PIP at some point - it won’t be an option to remain on Disability Living Allowance.

• Most people with indefinite or lifetime awards won’t be affected before October 2015.

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• Recipients of DLA whose fixed term award ends, who reach the age of 16, or who report a change in their condition from October 2013 will be reassessed for PIP. The remaining DLA recipients will be contacted at some point between October 2015 and 2018.

• Many people who currently receive DLA will continue to receive support - 74% of the current DLA caseload will continue to receive an award under PIP (by May 2018).

• A greater proportion of participants will get the higher rates, compared to DLA – over 20% of PIP recipients will get a combination of the highest rates compared to 16% on DLA.

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What’s changing - Fulfilling Potential

‘Fulfilling Potential - Next Steps’ sets out the principles that will guide the Government’s future work in supporting disabled people to realise their aspirations, and priority areas for action. It outlines next steps in taking forward the disability strategy, as follows:

• Supporting and encouraging early intervention and preventative approaches - critical to disabled people continuing to realise aspirations.

• Enabling disabled people to have increased and informed choice and control over their lives.

• Promoting inclusive communities.

Disability

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What’s changing - Universal Credit (1)

• We will support all disabled people who are able to work, to do so. We will ensure those who do work are financially better off by providing generously work allowances and then applying a taper rate for earnings above the work allowance rate. This will remove barriers disabled people who can only do small or fluctuating amounts of work due to a health condition face in the current welfare system.

• Additional elements for disabled people with limited capability for work or work related activity will be available to people both in and out of work, strengthening incentives for people to move into work and stay there.

• Universal Credit will ensure disabled people are treated as individuals, receiving support to get into work based on their needs, rather than the benefit they receive.

Disability

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What’s changing - Universal Credit (2)

• Universal Credit (UC) will have a No Work Related Requirements Group, which will provide unconditional support to disabled people who are unable to work. The resources released from reforming the existing adult disability premiums will be refocused to enable more support to be targeted at those disabled people facing the most complex barriers. The Government intends to raise the support component for the most severely disabled people from the equivalent of around £33 to £77 once resources become fully available.

• Under UC, families and children will be able to receive an amount in their UC award for each dependent child, called the child element. Families with one or more disabled children will be eligible for extra support through the disabled child addition, which is payable on top of the child element.

Disability

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What’s changing - Access to Work

• Access to Work (AtW) is a programme to support disabled people or those with a long term health condition overcome barriers they may have when moving into or retaining mainstream employment - the same as everyone else. It currently helps around 30,000 disabled people a year.

• AtW support is being made more widely available and funding is being increased to deliver enhanced outcomes for disabled people. For the first time we are giving young disabled jobseekers the support they need to gain vital work experience through AtW.

• Further work is being undertaken to modernise the service offering and delivery of AtW, for example introducing a fast-track assessment process.

• AtW can also provide assistance via the Mental Health Support service to support individuals with Mental Health conditions to remain in work.

Disability

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Why? (1) Disability

• We want to ensure that the right support and the right environment are in place at every life stage so that disabled people can realise their aspirations for education, training, work and independent living.

• The disability strategy aims to facilitate this through a new partnership approach across the private, public, voluntary and community sectors, through an improved knowledge and understanding of the nature of disability in the UK today, and through specific local and national actions.

• Disability Living Allowance (DLA), relatively unchanged since 1992, is in outdated benefit with unclear criteria and inconsistent awards. More than 70% of recipients receive indefinite awards without systematic review and more than 50% are awarded DLA without any supporting medical evidence. Numbers claiming DLA have increased by a third in the last 10 years (to 3.3 million).

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Why? (2) Disability

• Despite around 1 in 5 working age adults in the UK being disabled, only 47.8% of disabled people are in employment, compared to 75.9% of non-disabled people. More than one third of disabled people who are not in employment would like to work. Through spending on individuals not institutions, Access to Work (AtW) can help more disabled people realise their aspirations.

• People with impairments experience much higher barriers to education and training opportunities than their peers – at the age of 16, young disabled people are twice as likely not to be in any form of education, employment or training as their non-disabled peers. By giving young disabled jobseekers the support they need to gain work experience and training, AtW will address this imbalance.

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When? 2012

September 2012 to March 2013

General Awareness Marketing Campaign targeting disabled people, employers and stakeholders.

Digital Marketing activity targeting young disabled people.

Built awareness of support Access to Work can deliver to those with Mental Health conditions.

October 2012

Access to Work extended to young people on work experience.

Autumn 2012-Spring 2013

Communications to stakeholders via DWP corporate channels about Access to Work.

Disability

December 2012

Independent Living Fund consultation response announced.

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When? January - June 2013

Spring 2013

Launch of Fulfilling Potential document on actions, outcomes and indicators.

Update Access to Work pre-employment eligibility.

June 2013

New claims for PIP will start for the rest of the UK.

April 2013

Controlled start for New Claims to PIP for those living in the North West and parts of the North East of England.

Marketing activity to promote Access to Work through corporate, media and stakeholder channels: building general awareness and targeting disabled people out of work, Young Disabled People and those who become disabled in work.

March 2013 onwards

Work commences to improve Access to Work service offering including:

Strengthening independent travel.

Transferable awards.

Simplifying Access to Work assessment.

Early 2013

-PIP toolkit for support organisations launched.

February 2013

General information about PIP sent to all existing Disability Living Allowance claimants in their Disability Living Allowance uprating letters.

Implementation of stronger Access to Work Triage in operational environment.

Disability

February 2013

Fulfilling Potential: Building a Deeper Understanding of Disability launched.

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2014

Online claims for PIP will be available.

When? September 2013 - 2015

October 2013

Reassessment of some existing Disability Living Allowance claims for PIP begins (changes in condition or end of award).

Continuation of Access to Work marketing activity.

Summer 2014

Publication of Fulfilling Potential progress report.

Disability

October 2015

Reassessment of remaining Disability Living Allowance caseload for PIP begins.

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PIP• You can find guides and support tools online at www.dwp.gov.uk/pip-toolkit• You can help by raising awareness of the changes planned, signposting to support

and reassuring existing claimants.• Practical steps, such as issuing the right leaflets and forms, can make a real

difference. The toolkit explains how you can help.

Universal Credit• Universal Credit (UC) will make it easier and less worrying for claimants to try out a

job or work more hours, because their benefits will not automatically stop if they do so.• The resources that can be released from reforming the existing adult disability

premiums will be refocused to enable more support to be targeted at those disabled people facing the most complex barriers.

Disability

http://www.dwp.gov.uk/pip-toolkit

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Fulfilling Potential• ‘Fulfilling Potential’ sets out a new approach: one of partnership and support. It

establishes a new cross-sector Disability Action Alliance. The Government will be joining forces with disability organisations and the public and private sectors to change attitudes and create inclusive communities around the country.

Access to Work • Access to Work (AtW) is a specialist disability service delivered by Jobcentre Plus,

which provides practical advice and support to disabled people and their employers to help them overcome work-related obstacles resulting from disability.

• AtW is provided where the employee requires support or adaptations beyond those “reasonable adjustments” which an employer is legally obliged to provide under the Equality Act 2010. It is not there to duplicate funding available from other sources.

• Local Authorities will act as channels for employment/access to work for disabled people. Arrangements and timings are under discussion.

Disability

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PIP• We have recognised the need to reform Disability Living Allowance – more than 500

organisations and 5000 individuals gave their views.• Support organisations and individuals have helped shape the design and delivery of

PIP.• Key changes include assessment by a health professional (usually face to face),

regular reviews and claims will be started over the phone.• We will support you with guides, factsheets and tools at

http://www.dwp.gov.uk/pip-toolkit to help you offer the best advice. Practical steps, such as issuing the right leaflets and forms, can make a real difference. The toolkit explains how you can help.

Fulfilling Potential• ‘Fulfilling Potential’ sets out a new approach: one of partnership and support. It

establishes a new cross-sector Disability Action Alliance. The Government will be joining forces with disability organisations and the public and private sectors to change attitudes and create inclusive communities around the country.

Disability

http://www.dwp.gov.uk/pip-toolkit

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Universal Credit• Universal Credit (UC) will make it easier and less worrying for claimants to try out a

job or work more hours, because their benefits will not automatically stop if they do so.

• The resources that can be released from reforming the existing adult disability premiums will be refocused to enable more support to be targeted at those disabled people facing the most complex barriers.

• There will be no cash losers in the rollout of UC at the point of change where circumstances remain the same, and the Government estimate hundreds of thousands of disabled people will be better off.

Disability

57


Access to Work • We have accepted all of the Sayce recommendations on Access to Work (AtW) and

have been working with disabled people to get these right.

• We currently invest around £100m on Access to Work each year, to support around 30,000 disabled people in work.

• The Government has also announced that an extra £15m is available for AtW in this Spending Review period to help a further 8,000 disabled people to either enter work or retain their job.

• AtW helps employers meet the cost of employing a person with disabilities or long term health conditions by providing specially adapted equipment, support workers and interpreters.

Disability

Housing Support

59


• Housing Benefit has already changed, including the introduction of caps on Local Housing Allowance rates and the extension of the shared accommodation rate to people aged under 35 (see When? 2011-2012 for more information).

• To ease the transition for the Local Housing Allowance reforms the Government has put in place a substantial package of financial and practical support worth £190 million over the Spending Review period.

• In addition, Local Housing Allowance rates will be uprated annually from April 2013. In 2014-15 and 2015-16 increases will be limited to 1 per cent.

• The Government has set aside £140 million to increase some rates by greater than 1 per cent in areas where there may be a shortage of affordable housing available.

Housing Support

60


• From April 2013 all tenants renting from a local authority, housing association or other registered social landlord will receive housing support based on household size criteria. These allow for one bedroom for each person or couple living as part of the household. Both people in a couple must have to be of working age to be affected. Two children under 16 of the same gender will be expected to share a room, as will two children under 10 regardless of gender.

• Household size criteria will also allow one bedroom for a non-resident carer if a tenant or their partner is a disabled person who needs overnight care.

• Households with a disabled child may retain housing benefit for an additional room, if the nature and severity of the child's disability disturbs the sleep of the other child that they would normally be expected to share with. This follows a Court of Appeal judgment about the treatment of disabled children under the size criteria rules in private rented accommodation and will apply to social sector accommodation from 1 April 2013, when the spare room subsidy is removed.

Housing Support

61


• Where a property is deemed ‘under occupied’ the eligible rent will be reduced by a national percentage. Those with one spare bedroom will lose 14 per cent of their Housing Benefit, those with two or more spare bedrooms will lose 25 per cent.

• Approved foster carers whether or not they have a child placed with them or are between placements will be allowed an extra room, as long as they have fostered a child within the last 12 months or become a registered foster carer within the last 12 months.

• Wives or husbands of those serving in the armed forces will be unaffected by these changes. Parents with adult children in the Armed Forces who continue to live with their parents will continue to be considered as living at home when applying the size criteria whilst away on operational duty.

Housing Support

62


• The Government has added a further £25 million to the Discretionary Housing Payments fund from 2013/14 for the removal of the spare room subsidy. This is aimed specifically at helping those in significantly adapted accommodation.

• Localised support for Council Tax is being introduced to replace Council Tax Benefit. DWP and DCLG are working together to ensure the provision, continuation and development of data necessary to facilitate the planning and implementation of local schemes.

Housing Support

63

Why?

• Housing Benefit expenditure has increased by 50 per cent in real terms over the last decade, and unreformed was forecast to reach £25bn by 2014-15.

• Reforms will ensure that people claiming benefits face the same choices about their housing as low income working households not claiming benefits. It is counterproductive to sustain people in expensive Central London properties that they would not be able to afford without Housing Benefit.

• They also remove one of the key differences between the social sector and private sector housing, by basing entitlement on the needs of the household rather than the property.

• Uprating Local Housing Allowance rates annually brings the system in line with other benefits, including Universal Credit and Pension Credit. Limiting increases to 1 per cent will exert downward pressure on rents, and the additional funding will help ensure that people are not priced out of hot rental markets.

Housing Support

64

When? 2011 - 2012

April 2011

Local Housing Allowance reform: 5 bed rate and £15 excess removed; weekly rates capped.

Staged increase in non-dependant deductions.

Local Housing Allowance set at the 30th percentile of rents in each Broad - Rental Market Area (rather than the median).

Size criteria: additional room for a non-resident carer where a disabled person has the need for overnight care.

January 2012

Local Housing Allowance extended Share Accommodation Rate to those under 35.

April 2012

Local Housing Allowance rates frozen.

December 2012

April 2011 Local Housing Allowance changes were fully implemented.

Housing Support

65

When? 2013

April 2013

Local Housing Allowance rates to be uprated annually by reference to the Consumer Price Index or 30th percentile of local rents.

Removal of the spare room subsidy comes into force.

Introduction of localised support for Council Tax.

July 2013

Publication of final report of Local Housing Allowance monitoring and evaluation research.

October 2013

Supported Exempt Accommodation will be met outside of Universal Credit and in the interim broadly administered as now.

Temporary Accommodation in Universal Credit will have housing costs met in line with Local Housing Allowance rates. An additional management element will be paid as a national flat rate to local authorities.

Housing Support

April 2014

Local Housing Allowance uprating limited to 1 per cent

66


• Local authorities will continue to have responsibility for administering Housing Benefit (HB) and introducing the reforms outlined for HB claimants.

• HB for working age Social Rented Sector claimants will be restricted for those who are occupying a larger property than their household size and structure needs.

• Local authorities need to collect information from social landlords about how many bedrooms there are in their properties. Local authorities will inform those claimants potentially under-occupying their property, asking them to confirm the information they hold and provide advice and support, particularly to those known to be vulnerable.

Housing Support

67


• They may also inform the relevant landlord (if data sharing is appropriate) and refer them to the Chartered Institute of Housing toolkit ‘Making it Fit’.

• Local authorities will have the freedom to determine who should qualify to go on their housing waiting list and to develop local solutions which make the best use of limited stock.

• The housing costs of those in Supported Exempt Accommodation will be met outside Universal Credit (UC) and in the interim broadly administered as now. For the longer term we are exploring a range of options, including the feasibility of a localised funding system.

• Temporary accommodation cases in UC will have the housing costs met in line with the Local Housing Allowance rates in the private rented sector.

Housing Support

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• The management element for temporary accommodation cases in Universal Credit will be separated out and paid directly to local authorities. In the interim, our preferred option is through top-ups to local authorities’ Discretionary Housing Payment pots with a mechanism to reflect changes in local caseloads. We will develop a longer-term solution with stakeholders and other Government departments.

• Claims will remain under Housing Benefit subsidy until they migrate to UC. The migration timetable is still to be confirmed.

• A DWP toolkit of support is available for local authorities, including guidance and model letters.

Housing Support

http://www.dwp.gov.uk/docs/a4-2012.pdf

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Landlords• Local authorities should be working with their social landlords to establish the number

of bedrooms in their properties.

• The Chartered Institute of Housing has produced a toolkit ‘Making it Fit’ designed to help landlords in the implementation of the removal of the spare room subsidy.

• The housing element of Universal Credit will be paid directly to claimants rather than landlords. There will be provision for landlords to be paid directly if deemed necessary.

• Landlords local authorities and should work with claimants affected by the removal of the spare room subisdy. They could consider:– engaging fully with the Work Programme - seeking employment with support from

Jobcentre Plus or increasing their hours.– working with their landlord to try to move to alternative accommodation.– renting extra rooms.– claiming a Discretionary Housing Payment.

Housing Support

http://www.housing.org.uk/policy/welfare_reform/welfare_reform_news/making_it_fit_a_guide_to_prep.aspx

Support for Mortgage Interest

71

Key reforms in Universal Credit• All loans secured on the property will be allowable, up to the capital limit.• There will be a zero earnings rule for Support for Mortgage Interest - if the claimant

and/or the partner has any earned income, Support for Mortgage Interest stops.• There will be no linking rules.• The waiting period will be 13 weeks and the capital loan limit £200,000 until the end of

March 2015.• No deductions for non dependants in Support for Mortgage Interest.• We will continue to make payments of mortgage interest direct to lenders.• We are making provision for alternative finance arrangements (Islamic mortgages).

Pension Age• Support for Mortgage Interest will continue as part of Pension Credit.

Longer term (UC and Pension Age)• We intend to introduce a charge on property in return for Support for Mortgage

Interest.

What’s changing? Housing SupportHousing SupportSupport for Mortgage Interest

72

• Reforms will provide for a simple and transparent approach for Support for Mortgage Interest in Universal Credit. This will be much clearer for claimants, much simpler for administrators, and provide value for money for taxpayers.

Why? Housing SupportHousing SupportSupport for Mortgage Interest

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• From October 2013, Support for Mortgage Interest will be in Universal Credit for new claims. Key dates for Support for Mortgage Interest for pensioners and for longer-term reform of Support for Mortgage Interest will be established in the light of Ministerial decisions.

When? Housing SupportHousing SupportSupport for Mortgage Interest

Localisation of Council Tax Support

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• Council Tax Benefit will be replaced with new localised council tax support from April 2013.

• The Local Government Finance Act received Royal Assent on 31 October 2012 and provides the basis for the introduction of localised council tax support schemes in England in April 2013.

• Local authorities had until 31 January 2013 to develop and agree their own council tax reduction schemes working within a framework set out in legislation while meeting a ten per cent reduction in funding. Those failing to do so will have the default scheme applied.

What’s changing? (1) Housing SupportHousing SupportLocalisation of Council Tax Support

76

• Support for pensioners however, will continue to be governed by a national framework. The government has prescribed in regulations the support to be given to pensioners.

• Ministers have announced an additional £100 million of funding for councils to help support them in developing well-designed council tax support schemes and maintain positive incentives to work. This is new and additional funding for local government.

What’s changing? (2) Housing SupportHousing SupportLocalisation of Council Tax Support

77

• These reforms will localise council tax support and give councils stronger incentives to support local firms, cut fraud, promote local enterprise and get people into work.

• Localisation gives local authorities the freedom to choose how to manage the funding reduction. Councils are best placed to understand local priorities and the needs of vulnerable residents. This reform enables them to take these local factors into account when deciding on levels of support.

• We have protected pensioners from any change as they cannot be expected to go back to work and have fixed incomes. Pensioners who have saved and worked hard all their lives deserve dignity and security in retirement.

Why? Housing SupportHousing SupportLocalisation of Council Tax Support

78


• Local schemes will need to make provision for claimants in receipt of Universal Credit. The default scheme sets out an approach to treating Universal Credit, which has been developed with DWP.

• This provides a useful starting point for making provision for Universal Credit – although local authorities are free to make their own decisions about how to treat Universal Credit claimants.

Localisation of Council Tax Support

Benefit Cap

80

What’s changing? (1) Benefit Cap

• From 15 April 2013 a cap will be introduced on the total amount of benefit that working age claimants can receive. The level of the benefit cap will be based on average earnings (after tax and National Insurance) for working families – £500 a week for couples (with or without children) and single parent households, and £350 a week for single adults.

• We are implementing the cap from April 2013, starting in four local authorities in London – Bromley, Croydon, Enfield and Haringey. It will be implemented in all other local authorities from 15 July 2013. All appropriate households will have been capped by the end of September 2013.

• The benefit cap will apply to the combined income from out-of-work benefits; and other benefits such as Housing Benefit, Child Tax Credit, Child Benefit and Carer’s Allowance.

81


• The following households will be exempt from the benefit cap:- those entitled to Working Tax Credit.- all households which include someone receiving a disability-related benefit

(Disability Living Allowance / Attendance Allowance / Personal Independence Payment / Industrial Injuries Benefit / support component of Employment & Support Allowance).

- War widows and widowers and those in receipt of War Disablement Pension or equivalent payments under the Armed Forces Compensation Scheme.

• One off payments, for example Social Fund loans and non-cash benefits, such as Free School Meals, will not count towards the cap limit.

• There will be a ‘grace period’ whereby the benefit cap will not be applied for 39 weeks to those who have been continuously in work for the previous 12 months and have become unemployed. This will allow people time to find alternative employment or consider other options to mitigate the impact of the cap.

82


• The cap will be applied through Universal Credit once claimants make new claims or are migrated to that benefit from October 2013. The cap will initially be applied to Housing Benefits payments.

• To help those affected, employment support is available from Jobcentre Plus, the Work Programme or the Work Choice programme as appropriate.

• There is an online calculator available for claimants to use at www.gov.uk and a benefit cap helpline: 0845 6057064 and textphone: 0845 6088551 (8am-6pm Monday-Friday).

http://www.gov.uk/

83

Why? Benefit Cap

• The benefit cap is a key part of welfare reform and aims to achieve long term positive behavioural effects through changed attitudes to welfare, responsible life choices and strong work incentives.

• Finding work and qualifying for Working Tax Credit may be the best way to ensure the cap doesn’t apply and employment support will be offered to all those affected. Other ways of minimising the effects of the cap will be to negotiate rents to a more affordable amount, or move to cheaper accommodation.

• Transitional support to help manage families into more appropriate accommodation will be available to local authorities in the form of Discretionary Housing Payments.

• DWP will provide additional funding for the Discretionary Housing Payments Scheme of up to £120 million – up to £65 million in 2013/14, and up to a further £35 million in 2014/15.

84

When? Benefit Cap

Ongoing

Warm up communications to claimant and local authorities.

September 2012

Direct mail sent to claimants to alert them to the fact they may be affected by the cap.

October 2013

New claims to Universal Credit will be subject to the cap.

15 April 2013

Benefit cap comes into force for new and existing claimants in Bromley, Croydon, Enfield and Haringey local authorities.

15 July 2013Benefit cap implementedin all other local authorities.

85


• Initially the cap will be administered by local authorities through deductions from Housing Benefit payments. In the longer term it will be administered as part of the new Universal Credit system.

• Local authorities can make additional payments to people entitled to Housing Benefit where the person needs temporary help with housing costs. These Discretionary Housing Payments should be prioritised for claimants, who as a result of a number of complex challenges, cannot move immediately into work or more affordable accommodation.

• There will be a range of support available locally for those who are affected. It is important that claimants discuss their options with their local authority as well as Jobcentre Plus. Jobcentre Plus Districts will be working closely with local authorities in their area to offer joint support.

• The Benefit Cap project has developed a programme of visits to support those local authority and DWP staff working with claimants who may be impacted by it.

Benefit Cap

86

Your role - Stakeholders Benefit Cap

• It is important that claimants potentially affected by the benefit cap are aware of the impact it could have on them. Advisers should help them understand this and encourage a proactive response to finding work, so the cap will not apply to them.

• Support is available to help claimants overcome barriers and move into work – encourage them to participate in the support available.

• Local voluntary and community-based organisations have a lot to offer jobseekers. Advisers who know the local area and the gaps that need filling can help claimants to maximise these opportunities and the support they offer through building confidence and developing skills.

• Use your local knowledge and contacts to encourage employers in your area to offer flexible vacancies in order to benefit those affected by the cap and the local economy.

• Work with your local authority and other local housing organisations to source cheaper accommodation options.

Social Fund

88

What’s changing?

• Community Care Grants and Crisis Loans will be abolished from 1 April 2013.

• From April 2013, local authorities in England, and the Scottish and Welsh Governments will be free to deliver their own local arrangements for assistance for people facing a crisis or short term unavoidable need.

• The help and support provided by local authorities and the Scottish and Welsh Governments is Local Welfare Provision. In Scotland it will be known as the Scottish Welfare Fund.

Social Fund

89

Why?

The Social Fund has been in existence for 20 years and has not kept pace with changes in welfare delivery. Social Fund Reform involves the ending of some of the centrally administered discretionary Social Fund (Community Care Grants and Crisis Loans) and the introduction of Local Welfare Provision.

Social Fund

90

When? Social Fund


Workshops held with local authorities and communications sent to stakeholders via DWP corporate channels.

February-March 2013

Communications sent to claimants and local authorities.

April 2013

Community Care Loans and Crisis Grants abolished and new local provision introduced. Introduction of Short Term Benefit Advances.Budgeting advances introduced for Universal Credit claimantsThe Regulated Social Fund remains.

91


• Crisis Loans and Community Care Grants, parts of the discretionary Social Fund, will be abolished from 1 April 2013.

• All of the funding that DWP is allocated for the discretionary Social Fund for the current financial year will be transferred to local authorities in England and the Scottish and Welsh Governments to develop their own Local Welfare Provision schemes from 1 April 2013. This amounts to £178.2 million per annum for the remaining two years of the Comprehensive Spending Review.

• The funding will be not be ring-fenced and will be allocated as a separate identifiable grant, accompanied by a settlement letter.

• Local authorities and the devolved administrations will be free to design and deliver whatever provision they feel will be most effective to help those facing a crisis or short term unavoidable need in their area.

Social Fund

92

• DWP does not expect local authorities or devolved administrations to replicate the current system in whole or in part, but rather to align with, and extend, existing support and provision provided locally.

• Support in this way will be better targeted at those groups and individuals who need it most, particularly vulnerable people who struggle with the complexity and remoteness of the current system.

• Provision will be reviewed in 2014/15.

• Contact your local DWP Partnership Manager for more information (not Jobcentre Plus).

• More information is available on the DWP website.

Your role - Local Authorities (2) Social Fund

http://www.dwp.gov.uk/local-authority-staff/social-fund-reform/

93

Your role - Businesses

• Community Care Grants and Crisis Loans will be abolished from 1 April 2013.

• The Reform is part of the localism agenda, moving away from a remote and centralised system.

• Local Welfare Provision provides the opportunity to develop a local system that builds upon programmes and services already in place.

• Local authorities and the devolved administrations may choose to work with partner organisations in designing and delivering their local schemes.

Social Fund

Employment Offer

95

What’s changing - Overview

Significant changes have been made to the welfare-to-work programmes available to Jobcentre Plus customers. Changes include:

• Universal Jobmatch, an online job posting and matching service available to all jobseekers, not just those claiming benefits.

• Youth Contract, including the Wage Incentive, a £1 billion programme to get more young people into meaningful employment, training or work experience.

• Work Programme, offering greater freedom to tailor support to the needs of each claimant. The number of Employment and Support Allowance claimants benefiting from this support is being increased by mandating additional Employment and Support Allowance claimants to the Work Programme.

• Work Choice, a specialist disability employment programme which was launched in October 2010. Work Choice provides tailored support to help disabled people who face the most complex barriers to find, and stay in, work. Work Choice ultimately helps these people progress into unsupported employment, where this is appropriate for the individual.

Employment Offer

96

What’s changing - Universal Jobmatch (1)

• Universal Jobmatch is an online service that will make it quicker and easier for jobseekers to find and get back to work.

• The service was launched in November 2012. Between 19 November 2012 and 28 February 2013, over 2 million jobseekers have registered. An average of 6 million job searches are performed daily.

• Jobseekers are able to upload or build a new CV online, apply for jobs at a time that suits them (24 hours a day, 7 days a week), tailor their job preferences and receive alerts when suitable new jobs are posted.

Employment Offer

97

What’s changing - Universal Jobmatch (2)

• Employers are able to post jobs and manage their own recruitment online at a time that suits them.

• As of Friday 1 March 2013, where appropriate advisers can require some Jobseeker's Allowance claimants to create a profile and public CV within the Universal Jobmatch service.

• Initially the Jobcentre Plus adviser will explain the benefits of the service to the claimant. If they still refuse to use Universal Jobmatch, the adviser may then consider whether it is reasonable to issue a Jobseeker’s Direction to mandate them to create a profile and upload a public CV on Universal Jobmatch.

Employment Offer

98

What’s changing - Youth Contract (1)

• The Youth Contract was introduced in April 2012 to provide additional support, worth almost £1 billion, to young unemployed people over three years.

• The Youth Contract builds on existing support to provide young people with more intensive adviser support and work experience, as well as providing employers with wage incentives and apprenticeship grants to encourage them to recruit young people.

DWP elements: • An additional 250,000 work experience or sector-based work academy places

available, a total of more than 100,000 a year.

• Additional adviser support through Jobcentre Plus available for all 18-24 year olds.

• Wage incentives worth up to £2,275 available to employers hiring 18-24 year olds via the Work Programme or Jobcentre Plus into sustainable work.

• Also available to customers on the Work Choice programme.

Employment Offer

99

What’s changing - Youth Contract (2)

Other elements:• Claimants that need it are referred for a careers interview with the National Careers

Service by Jobcentre advisers.

• An additional 20,000 Apprenticeship Grants for Employers (AGE 16-24) to encourage starts into apprenticeships are being made available by the National Apprenticeship Service.

• £126 million is being made available by the Department for Education to provide support for 55,000 of the most disengaged 16-17 year olds not in education, employment, or training (NEETs).

Employment Offer

100

What’s changing - Work Programme (1)

• The Work Programme was launched on 10 June 2011 and is now in place nationally. It is the biggest single payment by results employment programme Britain has ever seen, providing personalised support to an expected 3.3 million claimants over the life of the contract.

• The Work Programme has replaced much of the complex range of employment support previously on offer including the New Deals, Employment Zones and Pathways to Work.

• Policy is currently being developed for post-Work Programme support, to ensure claimants remain engaged in meaningful activity and continue to move closer to the labour market.

• Referral to the Work Programme is being made mandatory for specific income-related Employment and Support Allowance claimants in the Work Related Activity Group. This means more claimants with longer term health conditions will receive the help and support they need to begin preparing for, and eventually returning to, work.

Employment Offer

101

What’s changing - Work Choice (1)

• Launched in October 2010, Work Choice is a specialist disability employment programme. It provides tailored support to help disabled people who face the most complex barriers to find and stay in work, and ultimately help them progress into unsupported employment, where it is appropriate for the individual.

• Work Choice provides a better experience for the participant, moving away from a ‘one-size-fits-all’ approach.

• Work Choice is voluntary and available regardless of any benefits being claimed.

Employment Offer

102

What’s changing - Work Choice (2)

• Work Choice provides disabled people with complex barriers to employment and more intensive support needs with a seamless service covering all stages of the journey into work:

- finding a job and preparing to enter work;

- short to medium-term in-work support or longer-term in work support;

- progression into open unsupported employment, where appropriate for the individual;

- support for self-employment (where applicable).

• Work Choice can provide an indefinite period of support once the customer is in work, unlike mainstream employment provision. This is in recognition of the fact that some Work Choice participants may need ongoing support to overcome barriers in work that cannot be met through normal workplace adjustments.

Employment Offer

103

Why?

• At the core of the Government’s Welfare Reforms is the belief that employment is always the best option. The changes that have been made to the welfare-to-work programmes focus on providing a highly personalised service, to ensure as many people as possible find employment as quickly as possible.

• These changes also ensure that help is targeted at those who need it most.

Employment Offer

“Support should be targeted to

individual needs. Different people need different

things, it needs to be personalised.”

Long term unemployed respondent

104

When?

19 November 2012

Universal Jobmatch introduced.

Summer 2013

The first Work Programme claimants finish their 2 years with providers. Structures should be in place to support these claimants by this time.

10 September 2012 onwards

Employment and Support Allowance claimants with a 3 or 6 month prognosis, and who had previously received support from Pathways to Work, mandated to the Work Programme.

November 2012 onwards

All Employment and Support Allowance claimants with a 12 month prognosis to be mandated to the Work Programme.

Employment Offer

105


• Jobcentre district managers, employers and local authorities will have the autonomy to work together in partnership to ensure provision is locally managed and adapted to local needs.

• The Work Programme offers local authorities the chance to engage with and support local, productive voluntary sector organisations.

• Jobcentre Plus managers and advisers are given as much flexibility as possible, using their skills to give claimants the help they need.

• The primary referral route into Work Choice is through Jobcentre Plus Disability Employment Advisers. Referrals can also be made by Statutory Referral Organisations such as Primary Care Trusts and local authorities.

Employment Offer

106


Companies• Universal Jobmatch will provide employers with an enhanced online recruitment

service, automatically matching employers’ jobs to suitable jobseekers, and helping to speed up the whole recruitment process.

Employers• Research suggests that far from being too complex, the government’s employment

message and offers are simple to engage with.

• Youth Contract: Employers will be offered a wage incentive of £2,275 to recruit a young person into sustainable work. There will also be 20,000 extra incentive payments available worth £1,500 each for employers to take on young Apprentices, bringing the total number of Apprentices to 40,000.

Employment Offer

107


Businesses• The Work Programme is delivered through contracted provision. Provider performance

will be managed and reviewed across the life of the contract (5 years).

• Work Programme providers have the freedom to provide support based on the needs of individuals. Payment is largely awarded for keeping people in work for a sustained period of time, but as providers will have 2 years to work with customers, there is a real incentive to invest in customer support.

• Increasing the mandatory referral of Employment and Support Allowance claimants to the Work Programme, and therefore the number of overall claimants on the Programme, is expected to positively impact business models and supply chains.

Employment Offer

108


Businesses• Work Choice is delivered by 8 prime providers across 28 Contract Package Areas. It is

also delivered separately by Remploy in 25 Contract Package Areas across England, Scotland and Wales.

• Work Choice includes associated sub-contractors from the private, public and voluntary sector. These have specialist knowledge and skills for working with, and supporting, disabled people.

Employment Offer

Fraud & Error

110


There are currently a range of measures in place to combat Fraud and Error, broadly split into two categories:

Fraud:• DWP undertakes data matching exercises to identify existing claims that are

suspected to be fraudulent. We have also invested in new IT systems, for example the automated transfer of claims data to Local Authorities (ATLAS), to prevent incorrect payments.

• We exchange information with HMRC for all our recognised functions as part of our joint working to tackle benefit and tax credit fraud.

• DWP has a Fraud Investigation Service to investigate benefit fraud and take enforcement action or prosecute where appropriate.

• Customer Compliance teams investigate less complex cases suspected of fraud.

Fraud & Error

111


Error:• Our prevention activities include targeted checks on high risk cases at the start of the

claim to ensure monies are paid correctly.

• As part of our detection mechanism, in relation to Working Age Benefits the Department has a National Checking Team to provide intelligence on which types of errors are most likely to occur and at what stage in the claim. We also have an Accuracy Support Team that carries out similar detection activities in relation to pension age claims.

• Errors are corrected during the life of a claim through interventions, which are prompted by events such as inconsistent or incompatible data matching information that identify individual customers to take action on.

• Benefit Integrity and Spend to Save Centres drive forward error reduction activities.

Fraud & Error

112


The future is an integrated fraud and error strategy:

• The strategy will deliver the capability to prevent fraud and error in the first instance; detect and correct fraud and error where it does exist; deliver tough punishments for those who defraud the system; and deter those who would try to abuse the system in future.

Increasing the likelihood of finding incorrect and fraudulent claims

Quickly putting incorrect cases right, getting back what we’re owed

Strengthening penalties for those caught

Publicise harsh punishments and the high likelihood of being caught

Stopping fraud and error getting into the system in the first place

PREVENT DETECT CORRECT PUNISH DETER

• We will also improve our regime for monitoring and evaluating performance to ensure resources are focused on areas of greatest financial loss and risk.

Fraud & Error

113


Prevent:• IRIS A new Integrated Risk and Intelligence Service (IRIS) will provide enhanced

fraud and error prevention capability. It will use data, intelligence and enhanced analytics to assess new and existing benefit claims and refer onto specialist teams where issues are identified.

• ATLAS Automatic Transfer to Local Authority Systems (ATLAS) is an IT system which allows data to be exchanged with local authorities on Housing Benefit and Council Tax Benefit to ensure claims stay correct.

• RTI Real Time Information on earnings reduces the opportunity to defraud the system and keeps payments correct.

Fraud & Error

114


Detect: • SFIS We are creating a new single, integrated fraud investigation service (SFIS)

covering the totality of welfare benefit fraud with strong powers to detect and investigate, bringing together DWP, local authority and HMRC investigation activity.

• MRT A Mobile Regional Taskforce (MRT), will work with a range of local partners, using intelligence to target fraud locally and disrupt existing fraud activity.

Correct: • We are working to ensure all overpayments are recovered as quickly and efficiently

as possible and are ensuring staff have the right expertise to deliver the right amounts to claimants.

• Claimants have a responsibility to ensure that they inform DWP about any changes to their circumstance.

• Civil Penalties - A new £50 civil penalty for use in cases of 1) claimant error resulting in an overpayment due to negligence and failure to take steps to put it right or report changes; 2) failure to provide information in accordance with requirements and offering no reasonable excuse for not doing so.

Fraud & Error

115

What’s changing? (6) Fraud & Error

Punish: • Administrative Penalties – A minimum administrative penalty of £350 for benefit

fraud or 50% of the amount overpaid, whichever is greater up to a maximum penalty of £2,000. This is in addition to the current loss of benefit for a four week period and the existing requirement to repay any overpayment.

• We will be increasing the period for which those convicted of fraud will forfeit their benefit, alongside any court punishments:– First conviction - benefit lost for 13 weeks;– For a second offence resulting in a conviction – benefit lost for 26 weeks;– For a third offence resulting in a conviction - three years, with a three year loss of

benefit for a serious offence of identity benefit fraud or organised benefit fraud.

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What’s changing? (7) Fraud & Error

Deter:• Our communications will continue to focus on deterrence. Our suggested approach

differs from previous communications campaigns by emphasising personal consequence of being convicted of fraud, showing clearly that fraudulent claimants’ children, families and communities are the victims of their crime.

117

Why? (1) Fraud & Error

• The level of benefit fraud over the last 10 years has reduced by over 60% as a result of the action the Department has taken. However, despite this progress there is still an unaffordable and unacceptable level of both fraud and error in our benefit systems.

• Benefit overpayments caused by fraud and error in 2011-12 were £3.4 billion or 2.1 per cent of benefit expenditure:

– overpayments because of fraud – £1.2 billion, or 0.7 per cent of benefit spend;

– overpayments because of official error – £0.8 billion or 0.5 per cent of benefit spend; and

– overpayments because of claimant error – £1.4 billion or 0.9 per cent of benefit spend.

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Why? (2) Fraud & Error

• The level of fraud and error is also a major driver for moving from our current complex benefit system to Universal Credit.

• The Fraud and Error Strategy is therefore key to the Government’s Welfare Reform Agenda, helping to make the benefit system fairer and tackle the level of loss. We are modernising the Fraud and Error agenda, using latest techniques to prevent and detect fraud, and ensure benefit claims are accurate.

119

When?

October 2012

Civil Penalties introduced.

November 2012

Single Fraud InvestigationService initial pilots went live.

Mobile Regional Taskforce pilots went live in Newcastle, Dundee and Manchester.

Fraud & Error

1 April 2013

Loss of Benefit regulations commencement goes live.

May 2012

New Administrative Penalty introduced

120


• The new, integrated Single Fraud Investigation Service will be formed by consolidating benefit and tax credit fraud investigation teams across DWP, local authorities and HMRC.

• The Mobile Regional Taskforce will target local hotspots and information campaigns will encourage reporting of changes of circumstance, as well as deterring those who are considering committing fraud.

• The Automatic Transfer to Local Authority Systems IT development will ensure improved data matching between local authorities and DWP.

Fraud & Error

121


General Public• Most people do not commit benefit fraud, but we have sanctions and prosecutions in

place for those who defraud the system. We are using best in class data and systems to root out fraud in the welfare system, and are launching a Single Fraud Investigation Service to target benefit cheats.

Businesses• The Real Time Information used in Universal Credit will help pick up financial

irregularities, as well as reducing staff error.

HMRC• DWP is working in conjunction with HMRC on our joint Fraud and Error strategy, with

HMRC Fraud Investigators making up the new Single, Integrated Fraud Service.

Fraud & Error

Appeals Reform

123

What’s changing? (1) Appeals Reform

Those wishing to dispute a DWP decision will need to be aware of three key changes DWP is making to the appeals process:

Mandatory reconsideration of decisions• Following receipt of a decision, anyone wishing to dispute that decision will have to

request that DWP conducts a mandatory reconsideration before being allowed to lodge an appeal.

• Resolving any disputes before appeal will help ensure that the right decision is reached earlier.

• In order that DWP can make the right decision as early as possible, it is important that all relevant information in a case is sent to DWP as soon as possible.

Appeals Reform

124

What’s changing? (2) Appeals Reform

Direct lodgement of appeals with Her Majesty’s Courts and Tribunals Service (HMCTS)• Those wishing to dispute a decision following a mandatory reconsideration must send

appeals direct to HMCTS.

Time limits for DWP to return appeal responses to HMCTS• DWP has agreed in principle with the Tribunal Procedure Committee that the appeals

reforms provide an opportunity to introduce time limits to stipulate how long DWP has to issue a response to an individual appeal. DWP is currently in discussions with the Tribunal Procedure Committee as to what these limits should be and when they will start.

Appeals Reform

125

Why? Appeals Reform

The Welfare Reform Act 2012 includes the introduction of changes to the appeals process, to ensure more disputes against DWP decisions are resolved without being referred to Her Majesty’s Courts and Tribunals Service.

Appeals Reform

126

When?

April 2013

Appeals reforms introduced for Personal Independence Payment and Universal Credit.

October 2013

Appeals reforms introduced for all other DWP-administered benefits and child maintenance cases.

Appeals ReformAppeals Reform

127

Digitalisation


Mandatory reconsideration of decisions prior to appeal • This change aims to reduce unnecessary demand on Her Majesty’s Courts and

Tribunals Service (HMCTS) by resolving more disputes before referral to the tribunal. • The change will also improve customer service by encouraging people to submit

additional evidence earlier in the process to help improve decision making.

Direct lodgement of appeals with HMCTS • This change will align the appeals process for the Social Security and child

maintenance jurisdiction with the other major tribunal jurisdictions within HMCTS. • The change will also mean that DWP is no longer involved in the administration of

appeals, and can focus on its key role as a party to appeals.

General information• People will know when the changes apply to them because their decision notice will

provide details of how to dispute a decision.

Appeals Reform

128

Digitalisation


Mandatory reconsideration of decisions prior to appeal • This change aims to reduce unnecessary demand on Her Majesty’s Courts and

Tribunals Service (HMCTS) by resolving more disputes before referral to the tribunal. • The change will also improve customer service by encouraging people to submit

additional evidence earlier in the process to help improve decision making.

Direct lodgement of appeals with HMCTS • This change will align the appeals process for the Social Security and child

maintenance jurisdiction with the other major tribunal jurisdictions within HMCTS. • The change will also mean that DWP is no longer involved in the administration of

appeals, and can focus on its key role as a party to appeals.

General information• People will know when the changes apply to them because their decision notice will

provide details of how to dispute a decision.

Appeals Reform

Child Maintenance

130


Children do best when both parents remain actively and positively involved in their lives. Our focus is on encouraging and supporting separated parents to work together on a range of issues, including child maintenance.

• We are investing up to £20 million in the Help and Support for Separated Families initiative, which directs parents to the support they need during and after a separation, including child maintenance.

• Its development is based on recommendations from experts from academia and the voluntary and community sector together with cross-government partners.

• It includes the Sorting Out Separation web app, which features on websites such as Mumsnet, DadInfo, Bounty and Money Saving Expert; and an Innovation Fund to identify and test a wide range of interventions to promote collaboration and reduce conflict in the best interests of children.

• We will also be launching a Help and Support for Separated Families mark and telephone training.

Child Maintenance

131


2012 scheme• The Child Maintenance Service administers the 2012 statutory child maintenance

scheme to support parents who cannot make their own family-based child maintenance arrangement.

• The scheme opened in 2012 using a pathfinder approach. It will be gradually opened to all new applicants in the light of experience from the pathfinder, eventually replacing the 1993 and 2003 schemes as Child Support Agency (CSA) cases are closed.

• We will begin the process of closing CSA cases in 2014. This will start with an initial communication to the first tranche of affected clients advising them that their cases will be closing in six months time and encouraging them to consider their options, and access support to make their own family based arrangement.

Child Maintenance

132


2012 scheme – changes from 2013 onwards• Parents will have to have a conversation with Child Maintenance Options advisers to

first discuss their choices and consider alternatives before proceeding with an application to the statutory service.

• Once the 2012 scheme has been opened to all new applicants and is working well, we will introduce an application fee of £20 to encourage applicants to consider a family-based arrangement before entering the statutory service.

• We have also consulted on adding a 20 per cent collection fee for parents who pay child maintenance and deducting a 7 per cent collection fee for parents who receive child maintenance if the Child Maintenance Service has to collect and transfer maintenance from one parent to the other. Parents can avoid these collection fees by the paying parent making payments directly to the receiving parent. Parents can of course avoid all fees by making a family-based arrangement.

• The flat rate for paying parents will increase from £5 to £10.

Child Maintenance

133

Why? (1)

• Lone parents with dependent children represent 26 per cent of all UK families and there are almost 4 million children who live in families with only one parent.

• Most Child Support Agency (CSA) clients want to support their children financially when they no longer live with them. Four out of five parents who use the statutory service are now paying child maintenance for their children, where five years ago it was just two out of three.

• But turning to the statutory service does not need to be the default option. Not only is it expensive - every £1 of maintenance collected costs the taxpayer 34p - it puts an unnecessary barrier between parents, increasing levels of conflict and reducing the incentive to work together.

• Our research shows that just over half of CSA parents who receive child maintenance surveyed said that with the right support, they could make their own family-based arrangement.

Child Maintenance

134

Why? (2)

• Our aim is to encourage parents to think twice before defaulting into the statutory scheme and provide them with the support they need to instead work together in the interests of their children.

• The improved 2012 child maintenance scheme, for those who do not make a family-based arrangement, will ensure that more payments reach children in full, on time.

Child Maintenance

135

When? Child Maintenance

November 2012 Sorting Out Separation web app launched.

December 2012 2012 scheme opened on a pathfinder basis.

Spring 2013

Innovation Fund contractors start delivery.

Help and Support for Separated Families mark launched.

Summer 2013 Telephony and local support launched.

2013 onwards2012 scheme opened to all new applicants.

Mandatory conversation and charging introduced.

Case closure begins.

Innovation Fund open for second round of bidders.

136

Your role - DWP staff Child Maintenance

You are able to respond to client queries about changes to our service, and can signpost clients to the appropriate place to discuss other options:

Client messages: Child Maintenance Service•You don’t have to use this service, there are other options. • Charging is coming: if you don’t want to be charged use Direct Pay or make a family-based arrangement

Client messages: Child Support Agency• There is no change to your case yet. If there are any changes to your case at any time we will let you know.

137


Support is available to families going through a separation. Stakeholders can help by directing them to support on the wide range of issues faced.

Child Maintenance Options• Child Maintenance Options is a free, impartial service to help separated parents

make choices about child maintenance. • It can help parents decide on the best child maintenance option for them, provide

support to parents who are interested in setting up a family-based arrangement and guide parents who can’t make a family-based arrangement to the statutory service.

• Child Maintenance Options can be contacted on 0800 988 0988 and has a website with useful tools and information at www.cmoptions.org

Sorting Out Separation web app• The web app is embedded on websites parents already use, such as the

Child Maintenance Options website. It provides support on issues including health, housing, work and benefits, money and finance, relationships and conflict.

Child Maintenance

http://www.cmoptions.org/

http://www.cmoptions.org/en/sortingoutseparation/

Legacy Benefits

139

What’s changing?

• Income Support (IS) is going to be replaced by Universal Credit (UC), at which point there will be no further claims to IS. Everyone will be claiming UC by 2017.

• The income-related element of Jobseeker’s Allowance (JSA) and Employment and Support Allowance (ESA) is being removed as UC is implemented. All existing claimants will be claiming UC by 2017.

• The personal allowances of discretionary working age benefits will be uprated by 1 per cent from April 2013.

• The ESA conditionality and sanctions regime changed in December 2012. Work Capability Assessment cancer descriptors and a range of other descriptors were amended in January 2013.

Legacy Benefits

140

Why? Legacy Benefits

• Income-related benefits for working age people, both those who are out of work and those who are working, are being consolidated into a single simplified scheme, Universal Credit (UC); this means that the existing income-related benefits (Housing Benefit, Tax Credits, Income Support, income-based Jobseeker’s Allowance [JSA] , income-related Employment and Support Allowance [ESA]) are being phased out as UC is introduced.

• The contributory elements of JSA and ESA are being retained because they provide help to people who have paid sufficient National Insurance contributions but who can't qualify for UC because, for example, their income or savings are too high.

• The work-related requirements and sanctions regime are being brought in line with UC, for consistency, and to achieve the same policy outcomes (greater compliance, proportionate sanctions etc.) as for UC.

141

When?

Autumn 2012

Stand alone ESA & JSA contributory benefits developed.

December 2012

ESA & JSA Regulations laid before Parliament.

October 2013

Universal Credit (UC) new claims for out of work claimants start.

UC roll out begins on a progressive basis.

New style ESA & JSA available as UC rolls out.

Legacy Benefits

142

Your role - Local Authorities Legacy Benefits

• For working age claimants, Housing Benefit (HB) will be replaced by a housing costs element of Universal Credit (UC). Under HB some people have housing costs paid direct to the landlord. Under UC the money will go to the claimant and it will be their responsibility to pay their housing costs themselves, helping them to better understand household budgeting, and encouraging them to become more independent. Payments direct to landlords will still be possible, but only in exceptional circumstances.

• You will need to understand the difference between "old-style" Jobseeker’s Allowance (JSA)/Employment and Support Allowance (ESA) which included an income-related element and the new-style contributory-only benefits, which do not.

• If someone is claiming new-style JSA or ESA, you will normally need to refer them to Universal Credit (UC) (rather than a legacy benefit such as Housing Benefit).

Freedoms and Flexibilities


• DWP is driving through major cultural change in which Districts now have far greater Freedoms and Flexibilities to deliver according to their local labour markets to help more people into work.

• A flexible operating model was first tested by the ‘Local Autonomies’ pilot between 2009 and 2011, the outcomes of which proved the concept and scoped the benefits achievable. Since then the Directorate implemented the Freedoms and Flexibilities offer in April 2012.

• All Work Services Directorate Districts have been given more local autonomy to tailor their back-to-work services to meet the needs of individual claimants and local labour markets.

• Freedoms and Flexibilities is about Districts doing the right thing to get claimants into work quickly, rather than simply ticking boxes and delivering one size fits all back to work services.



• It is an approach that encourages innovation, and supports the most effective way for us to design and deliver our services to the public.

• This is a different approach to before, as it allows Districts more freedom to tailor their offer to fit their claimants’ needs, for example: additional adviser support, over and above the new jobseeker interview and fortnightly face-to-face jobsearch reviews, is now based upon claimant interventions determined by individual need rather than at set points for all.

• As legislation restricts freedoms and flexibilities regarding benefit processing, this approach is currently restricted to our back to work services.


Why?

Claimants, and labour market needs vary dramatically throughout the country. Freedoms and Flexibilities offers us scope to tailor our services to individual claimants and local labour markets by focusing on support, which addresses individual barriers to employment and the effective supply of labour to local employers. It is about doing the right things to get more claimants into work more quickly and meet the needs of local employers.



• Partnership working remains central to the delivery of the Department for Work and Pensions’ business objectives and statutory duties.

• Effective partnership working at a local level will be instrumental in supporting this initiative.

• Although the partnership landscape remains complex, there is an expectation in government that the voluntary and community sector play a greater role in the delivery of public services and the private sector plays a key role in the stimulation of local economic growth.

• Local Strategic Partnerships and the new Local Enterprise Partnerships will continue to be the main partnership platform in England.


Single View of Change: Reform Timeline

Autumn 2012

12 Local Authority UC pilots began.

December 2012

April 2011 Local Housing Allowance changes were fully implemented.

2012 Child Maintenance Scheme opened on a pathfinder basis.

Spring 2013

Launch of Fulfilling Potential document on actions, outcomes and indicator.

Update Access to Work pre-employment eligibility.

22 October 2012

State Pension statements introduced, replacing State Pension forecasts.

17 October 2012

GOV.UK went live.

19 November 2012

Universal Jobmatch launched.

Autumn 2012 - Spring 2013

October 2012

Access to Work extended to young people on work experience.

Civil penalties introduced.

February 2013

Implementation of stronger Access to Work Triage in operational environment.

Fulfilling Potential: Building Understanding launched.

1 October 2012

Automatic enrolment began for the largest companies.

Reform Timeline

January 2013

‘Learning the lessons’ early findings of Direct Payment Demonstration Projects Report available.

Single Tier State Pensions White Paper published.

November 2012

Reinvigorating Workplace Pensions published.

All Employment and Support Allowance claimants with a 12 month prognosis began to be mandated to the Work Programme.

Single Fraud Investigation Service initial pilots went live.

Mobile Regional Taskforce pilots in Newcastle, Dundee and Manchester went live.

April 2013

April 2013

Universal Credit (UC) Pathfinder goes live.

Most employers required to send PAYE returns in real time.

Controlled start for New Claims to Personal Independence Payment for those living in the

North West and parts of the North East of England.

Local Housing Allowance rates to be uprated annually by reference to the Consumer Price

Index or 30th percentile of local rents.

Introduction of Localised Support for Council Tax.

Benefit cap comes into force for new and existing claimants in Bromley, Croydon, Enfield and Haringey local authorities.

Community Care Loans and Crisis Grants abolished and new Local Welfare Provision

introduced.

Short Term Benefit Advances introduced.

Appeals reforms introduced for Personal Independence Payment

and Universal Credit.

Loss of Benefit regulations commencement goes live.

Reform Timeline

Removal of the spare room subsidy comes into force.

Summer 2013

The first Work Programme claimants finish their 2 years with providers.

June 2013

New claims for Personal Independence Payment start for the rest of the UK.

July 2013

Publication of final report of Local Housing Allowance monitoring and evaluation research.

Benefit cap implemented in all other local authorities.

Summer 2013 Reform Timeline

October 2013

October 2013

Temporary Accommodation in Universal Credit will have housing costs met in line with Local Housing Allowance rates. An additional management element will be

paid as a national flat rate to local authorities.

All employers will be routinely reporting PAYE in real time. Universal Credit

progressive roll out begins.

New claims for Universal Credit subject to Benefit Cap.

Appeals reforms introduced for all other DWP-administered benefits

and child maintenance cases.

Reform Timeline

Reassessment of existing Disability Living Allowance claims for Personal Independence Payment begins for

those that report a change in condition or reach the end of an

existing award.

April 2014

Automatic enrolment begins for medium employers.

Local Housing Allowance uprating limited to 1%

April 2017

The new single tier state pension, expected to be introduced in April 2017 at the earliest

2014 - 2017

June 2015

Automatic enrolment begins for small employers.

May 2017

Automatic enrolment begins for new employers.

Reform Timeline

October 2015

Reassessment of remaining Disability Living Allowance caseload for Personal Independence Payment begins.

National go live date for modified Pension Credit (new claims and changes of circumstance).

2018

Most claims to Housing Benefit will have been migrated to DWP from Local Authorities.

All existing claims to Child Tax Credit/Working Tax Credit will have been migrated to DWP from HMRC.

2017

Every eligible person claiming UC by 2017.

Claimant communications

155

September 2012 - March 2013

September-October 2012

Tailored information about the impact of the Benefit Cap sent to affected claimants.

Tailored Benefit Cap entitlement information sent to claimants above the cap limits.

Specific information about the new Employment and Support Allowance sanctions regime sent to Jobseeker’s Allowance customers.

November 2012

Specific information about the new Employment and Support Allowance sanctions regime sent to those receiving Employment and Support Allowance.

February-March 2013

Combined annual benefit-uprating notification and introduction to Personal Independence Payment messaging sent to all existing DLA claimants.

February-March 2013

Claimants of working age benefits and pensions receiving State Pension/Pension Credit receive annual benefit up-rating notification.

Communications to claimants and local authorities about Social Fund reform.


Communications sent to stakeholders via DWP corporate channels about Social Fund reform.

General Access to Work awareness campaign targeting disabled people, employers and stakeholders.

Access to Work digital marketing activity targeting young disabled people.

Communications to stakeholders via DWP corporate channels about Access to Work.

Letters Timeline

156

April 2013 - April 2014

April 2013 onwards

Tailored Benefit Cap entitlement information sent to claimants above the cap limits.

Award letter send to Housing Benefit claimants, including details of deduction for under-occupying.-Marketing activity to promote Access to Work through corporate, stakeholder and media channels.

October 2013Start of reassessment, with invitations to claim Personal Independence Payment sent to claimants reaching review dates

Letters Timeline

February-March 2014

Combined annual up-rating notification and update on Personal Independence Payment messaging sent to all remaining (not reassessed) Disability Living Allowance claimants.

April 2014

Messages sent to customers over Pension Credit Age, reassuring them that DWP will maintain financial support, despite Housing Benefit and Child Tax Credit being replaced.

157

Employment Offer


Pensionsand Ageing

Fraud and Error

Appeals ReformBenefit Cap

Disability

Housing Support

UniversalCredit

Social Fund

Welfare that works

Published by the Department for Work and Pensions www.dwp.gov.uk

If you spot any errors or omissions in this document, have any feedback on its use and effectiveness, or require more information on any aspect of Welfare Reform, please contact us at: [email protected]

Employment Offer

published: 14 march 2013 update due: april 2013

Documents

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