public works director improvement
TRANSCRIPT
Theo Eggermont
Public Works Director
(734) 222-6864
WRRMA: QUALITY
IMPROVEMENT GRANT
~30%contamination rates that
cost the system money & time, and safety hazards
for workers.
Pre-AuditJune 11-18
Outreach and Education
(throughout)
Feet on the Street (tagging)
June 24 for four cycles
Post Audit
Late August
GOAL ~40%
contaminationreduction
REDUCING CONTAMINATION: GRANT OVERVIEW
MEASUREMENT
AUDITS
• Find out where we are starting from and where we end up
• Materials sorted by type and determines how
much trash is in the recycling by municipality
• June 11-18 Pre-Audit
• Post audit will be scheduled for late August
• Results will be reported back to WRRMA
delegates through a follow up press release,
and social media
Annual Info Card Mailer Curbside Feedback Top Issue Mailer
THREE COMMUNICATIONS TO DRIVE PARTICIPATION AND IMPROVE QUALITY
1 2 3INFORM AND TRIGGER
PERSONALIZED FEEDBACK
ISSUE SPECIFIC COMMUNICATIONS
DIRECT OUTREACH
Education and Outreach
• Info Card
• Tags
• Top Issue
• Radio
• Social Media
• Newsletters
• “Recycle Search”
6
Tagging program
• Four recycling cycles starting June 24
• Tagging process
• A well-trained team
• Participation can increase
7
