public service reform
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Public Service Reform. Otar Kakhidze 13.06.2012. International Rankings. “Since 2003, Georgia has had unique success in fighting corruption in public services. - PowerPoint PPT PresentationTRANSCRIPT
Public Service Reform
Otar Kakhidze13.06.2012
International Rankings“Since 2003, Georgia has had unique success in fighting corruption in public services.
[It] destroys the myth that corruption is cultural and gives hope to reformers everywhere who aspire to clean up their public services.”
World Bank 2012
Life in Transition Survey, EBRD 20102nd Place in
Customer Service Efficiency
92% of Citizens are Satisfied with the
Procedures of Official Documents Issuance 200
6
2008
2009
2010
Corruption Perception among Citizens is the
Lowest – 4%
Only 2% of Citizens Experienced Bribery
+33%
78% OF CITIZENS AGREE THAT CORRUPTION HAS FALLEN IN THE LAST 4 YEARS, WHICH IS THE
HIGHEST IN ALL THE SURVEYED COUNTRIESLife in Transition Survey, EBRD 2010
4
Prosecution of Corrupt Cases
HR Policy Amending Legislation
Anti Corruption Strategy
Service Delivery Process
E-Governance
2003
2011
How Georgia Reduced Corruption
5
Anti-Corruption Inter-Agency Coordination
Secretariat
Experts’ Level
Working Group
National Anti-Corruption Strategy
and Action Plan
Inter-Agency
Coordination Council
6
Salary Raise
HR Policy Reform
Improved Working Conditions
Transparent Recruitment & Assessment System
Career Map
Financial Disclosure
New Culture of Public Service
7
Obligatory publishing vacancy on the web-
page
Personnel Selection Process
Simplified procedures for selection
Reduction of application deadlines
Job descriptions
New legislative initiatives
7
www.hr.gov.ge
Since 2005 Personnel
Selection on the basis of
Competitions
Training
Personnel Database
Appointment
Promotion
New System of Tests & Trainings
Tests
Tests
Tests
8
New System of Motivation (monetary, non-monetary)
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360°
Self-Evaluation
Manager
Colleague
Subordinated
Colleague
Evaluation Process
New Opportunities
Internship
Employment of disabled persons
Practice for students
Appointment StagesJob Description
Selection of applications
Testing
Recommendation
Professional assignment
Interview
Hiring
Training/Adaptation
Evaluation
Public Service Hall – New Concept of Service Delivery
National Bureau
Enforcement
National Archive of Georgia
Notary Chamber of
Georgia
Civil Registry Agency
National Agency of
Public Registry
Pro-active Disclosure www.data.gov.ge
Citizens’ ideas/discussions-
www.ichange.ge
Breakthrough Possibilities for Citizen Engagement
Thank You
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