public sector solutions for the public sector - comarch · solutions for the public sector trezor...

government&utilitiesPublic Sector

Solutions for the Public Sector

Today, the public sector faces new challenges as the

relationship between public services and citizens is being

renewed and redefined. Information and communication

technologies are increasingly being used to improve public

services and democratic processes as well as to strengthen

support for public policy. These technologies can serve a

variety of different ends: improved delivery of government

services to citizens, improved interactions with the

private sector, citizen empowerment through access to

information and more efficient government management.

Decreased corruption, increased transparency, greater

convenience, revenue growth and cost reductions are

among the benefits resulting from this transformation.

At Comarch we are convinced that modern communication

technologies can make operations of the public sector

more efficient and transparent. For many years, we have

been investing in the development of solutions dedicated

to government institutions.

Public Sector

Introduction

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Shorter service times at public officesThe flexibility of Comarch solutions and the built-in

mechanisms of process definition effectively shorten

the service times and thus ensure greater efficiency on

the part of public sector employees.

Improved service qualitySkillful utilization of different channels (Internet, WAP,

SMS) to communicate with citizens as well as the auto-

mation of service processes results in greater custom-

er satisfaction.

Increased efficiency of public sector employees Improved information flow and the automation of proc-

esses as well as more effective communication with

customers ensures increased efficiency on the part of

public service employees and allows for better control

over the outcomes of their activities.

Cost reductionProductivity of a government agency is increased when

the time of information exchange between its offices

and departments is reduced. Additionally, the efficien-

cy of public service employees is increased by enhanc-

ing the range of exchanged information and automat-

ically generated feedback.

Integration with third-party systems Comarch systems are equipped with an array of inter-

faces for external systems which enable easy and au-

tomatic information exchange between different sys-

tems utilized within a given agency.

Wider range of reporting possibilities Implementation of IT processes in the main operating ar-

eas of public offices and agencies significantly improves

reporting capabilities as well as the quality of generated

reports. As a result, decisions made by public service em-

ployees are more accurate and better substantiated.

Benefits

Malopolska Gateway Pomorskie Gateway

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Public Sector

Comarch Products and Solutions

for the Public Sector

Enterprise Resource Planning SystemCDN Egeria is an integrated IT system that supports the

management of public bodies. The system comprises

the following modules: Finance and Accounting, Con-

trolling, Human Resources and Logistics. CDN Egeria

can be tailored to suit specific customer requirements

through the addition of dedicated modules, which can

either be standard or turn-key.

By integrating CDN Egeria with other products and tech-

nologies, such as data warehouse, workflow and portal

systems, it is possible to support the majority of proc-

esses executed by a public institution.

Major Implementations in Poland:• Ministry of Finance

• Ministry of Economy

• Ministry of Foreign Affairs

• Agricultural Market Agency

Comarch Documents and Workflow ManagementDesigned as a knowledge management system, Comar-

ch Document & Workflow Management supports public

sector staff in their day-to-day work. With its homoge-

nous interface it integrates standard elements of e-mail,

calendars, the tasks and document management sys-

tem, the workflow system and functions of the Inter-

net enabling instant access to information.

Major Implementations in Poland:• Ministry of Economy

• Ministry of Agriculture and Rural Development

• Krakow City Council

Comarch Business IntelligenceComarch implements Business Intelligence projects

based on our corporate data warehouse development

methodology, using our own dedicated tools and solu-

tions together with technologies provided by the world’s

leading analytics technology vendors. The metadata

repository, which defines the relations between data

stored in a warehouse, is one of the most important el-

ements of each system. The Comarch MetaSource tool is

used by Comarch specialists to create a repository and

effectively manage business metadata. The presentation

layer, the most visible part of a system built on top of

the data warehouse, provides users with the informa-

tion necessary for effective management. Data stored

in the warehouse is periodically loaded, consolidated,

unified and aggregated. It can then be accessed by any

reporting or analytical tool. This enables customers to

react quickly to changes in their environment. Moreo-

ver advanced analytical data mining systems enable

organizations to form diagnoses of their present state

based on historical data.

Comarch Content Management SystemThe Comarch Content Management System, together

with an interactive web portal and e-administration

systems, is the basis for implementations of e-govern-

ment solutions. The system interacts with Comarch Doc-

uments & Workflow Management and features official

journal functionality, which gives citizens convenient

and free access to public information. The built-in en-

gine for processing administrative procedures ensures

that citizens and businesses can easily submit formal

documents, sign them with electronic signatures, mon-

itor the progress of pending cases and easily exchange

information about administrative decisions. The system

enables the automatic bidirectional exchange of infor-

mation with e-flow systems from different institutions

and allows for different mechanisms of petitioner identi-

fication and classification. It is possible to integrate the

portal with PKI services and information kiosks.

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Comarch Security ManagementTo solve security problems, we have created Comarch

Security Management. This system is capable of cen-

tralized collection and analysis of security auditing

data (logs) originating from all safety lock systems, ap-

plications, network devices and system software. It also

fosters institutional security through the complete in-

tegration and centralization of event management as

well as the real-time analysis of incoming events and

attack detection within protected systems. Comarch

Security Management has been implemented at the

Ministry of Finance.

Comarch also provides the following services in the

field of security:• Security policy – design (or support in design) and

implementation of security policies.

• Secure contact with public networks – implementing

hardware and software solutions as well as organiza-

tional standards that minimize the risk of intrusion

into internal systems.

• Security audits – analyses of security levels.

TrainingThe Comarch Training Center provides both classroom

and e-learning courses and concentrates on the follow-

ing educational areas: relational databases, program-

ming, networking, operating systems and other appli-

cations and technologies as well as various aspects of

IT project management. Well-equipped training facili-

ties and experienced lecturers ensure the highest qual-

ity of training.

Turn-Key SolutionsTurn-key solutions are an alternative to packaged prod-

ucts in cases where standard software is not able to meet

customer’s specific requirements or cannot simply be

adapted. The chief advantage of our turn-key solutions

is their high scalability and compliance with the specific

needs of public institutions. Depending on the results of

a detailed analysis of an institution’s requirements and

capabilities, a suitable solution can be offered, together

with options for further development, expansion, scal-

ability and integration with other systems.

Comarch offers complex services in the area of system

design, development and implementation. Technical

assistance, system maintenance, new user training and

overall assistance in the administration of delivered

systems are also available. Choosing a turn-key solution

gives customers the assurance that the purchased system

fully complies with their requirements.

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Public Sector

IT System Supporting the Common Agricultural PolicyThis project covered detailed analysis, design, develop-

ment and implementation of an IT system to support

the Agricultural Market Agency. The Agency’s activities

center on the execution of the EU Common Agricultur-

al Policy regulations in Poland.

This complex solution consists of several modules

and includes:• a subsystem that registers participants;

• subsystems that support CAP mechanisms such as inter-

vention activities (including purchase and sale), private

storage aid, the trade regime (import and export licenses),

export refunds and levies, production quotas, etc.;

• a financial and accounting system for CAP mechanisms

that is compliant with EAGGF requirements;

• a financial and accounting system that manages state

reserves, administration and other issues not related

to CAP;

• a security subsystem that includes control over the

observance of CAP requirements.

Customer: • Agricultural Market Agency

• Financing: EU – Phare

SIMIK – System for the Ministry of FinanceSIMIK is a system that enables monitoring and financial

control over the process of allocation and use of Struc-

tural Funds, the Cohesion Fund and other European Un-

ion funds in Poland.

The main functionalities of the system are:

• managing European resources for projects co-financed

by the European Union,

• monitoring financial ratios and the effects of projects

implemented as part of the Community Support

Framework and Operational Programs,

• supplying the European Commission with required

reports on the implementation of Structural Funds

and the Cohesion Fund in Poland,

• monitoring and managing projects from proposal

submission through the subsequent stages of project

management,

• controlling and evaluating the finances of project

support.

Customer: • Ministry of Finance


Flagship Turn-Key Solutions for the Public Sector

SIMIK is a system that enables monitoring and financial

control over the process of allocation and use of Structural

Funds, the Cohesion Fund and other European Union

funds in Poland.

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TREZOR – Financial Information Management System for the Ministry of FinanceThe main objective of this solution was the creation of

a system for the rational allocation of budgetary funds

and the improvement of management processes for han-

dling budgetary liquidity and accounting.

The main modules of the system were built based on Or-

acle Financials; however, dedicated Comarch solutions

have also been implemented in order to fully meet the

specific requirements of the Ministry of Finance.

Implementation of the system resulted in the optimi-

zation of the communication process and improved in-

formation flow between budgetary units and the Min-

istry of Finance, thus enabling effective control over

budget execution.


SINDBAD – Analytical IT System for Tax Information and Fiscal Consolidation

This complex system, designed for the Department of

Financial Policy, Analysis and Statistics at the Ministry

of Finance, is comprised of the following modules:

• an analytical system that integrates state budget

revenue data gathered from various thematic data

warehouses and IT systems,

• an excise duties and customs thematic data warehouse.

The system’s main functionalities include gathering the

financial data necessary for analyses, generating anal-

yses and reports using sophisticated econometric and

statistical tools as well as data mining.

SINDBAD supports the following activities of the

Ministry of Finance:• modeling the tax system and quantifying the economic

consequences of changes to it,

• economic analyses of state budget revenues,

• enhancing the budgeting and public finance consolida-

tion processes,

• generating reports and analyses based on global

metadata.



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Public Sector

ISKOS – IT System Supporting Fiscal ControlThe main objective of the system was facilitation of EU

standards adoption by Polish tax authorities in terms of

tax collection and tax control. This project also aimed

at improving the activities of Polish tax authorities

through:

• the implementation of a new activity management

structure,

• more efficient tax collection,

• the unified application of tax regulations,

• the use of electronic tools to coordinate cooperation

within tax and customs authorities.

It improves and unifies central and local reporting, en-

hances the efficiency of the fiscal control office proce-

dures and provides standard management information

for Ministry of Finance executives.



Sea Fishery Information SystemThis IT system is designed to support sea fisheries man-

agement in Poland in compliance with the requirements

of the EU Common Fisheries Policy. It consists of the fol-

lowing three subsystems:

• the Vessel Monitoring System, which uses satellite

navigation, facilitates fishing vessel traffic control

and collects data about their activities at sea,

• the Fishing Vessel Register, which is compatible with

existing EU registers; the main purpose of the register

is harmonization and rationalization of procedures in

the collection and transfer of information about the

parameters and identification markings of fishing

vessels,

• the Quota Management System and Statistics the

basic goal of which is to monitor the fishing capacities

and activities of the Polish fleet, as well as to collect

statistical data concerning prices and employment in

the fisheries sector.

Customer: • Ministry of Agriculture and Rural Development


The fiscal control IT system implemented at the Ministry

of Finance as well as in a number of regional fiscal control

offices is a fully-integrated solution that satisfies the

functional requirements of fiscal control procedures

and support tasks defined in the provisions of the Fiscal

Control Regulations.

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Gateway Portals for Regional GovernmentThe main objectives of the development and deploy-

ment of a regional e-government portal were to sup-

port communication and information flow between cit-

izens and public institutions as well as to promote and

facilitate regional economic growth.

The portals consist of several modules, each with dif-

ferent content and functionalities including manage-

ment of administrative procedures. Integration with

workflow and content management solutions ensures

that the content of portals is separate from their tech-

nology and that documents can be easily submitted to

the systems directly from their websites. This results

in the creation of a common information market that

helps enhance the creation of the infrastructure neces-

sary in the information age as well as cooperation be-

tween regional institutions.

Customers:• Malopolskie Provincial Regional Government

• Opolskie Provincial Regional Government

• Podkarpackie Provincial Regional Government

• Pomorskie Provincial Regional Government

e-Learning Solution – Economic Education PortalThe goal of this e-learning project was to enable citizens

to acquire solid and professional economic knowledge.

The innovativeness of this solution is its real-time train-

ing as well as its availability at any time, in any place.

The system consists of a technologically-advanced in-

ternet portal, managed by Comarch CMS (Content Man-

agement System) and featuring: dynamic information

services, calculators, strategy and skill-testing games,

multi-linking, quizzes, multimedia presentations, cross-

word puzzles, a database of educational documents,

a user registration mechanism and e-Learning cours-

es. Courses were created based on theoretical content

provided by the National Bank of Poland with the ad-

dition of graphical elements, tests and self-study com-

ponents. The NBP portal is considered to be the largest

economic e-learning portal in Europe.

Customer: • National Bank of Poland

Economic Education Portal

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Public Sector

Our expertise and the quality of our services have also

secured the confidence of foreign government bodies.

Our customers outside of Poland include:

Czech Trade InspectionThe objective of the contract was to design and devel-

op a database that strengthens the exchange of infor-

mation between the Ministry of Industry and Trade, the

surveillance body of the Czech Trade Inspection and

customs authorities.

Ministry of Justice of SerbiaThis project involved the development of a database sys-

tem that gathers legislation and case law information

and makes it available to legal practitioners through its

deployment in courts, prosecutors’ offices as well as in

the Ministry of Justice.

Ministry of Justice of MacedoniaThe project was designed to reduce backlogs, improve

judicial quality and optimize the efficiency of the judi-

ciary through the development and implementation of

a legal information database system and a judicial in-

formation system.

National Revenue Agency in BulgariaThe contract covered the development and implemen-

tation of a VAT Information Exchange System (VIES) and

included integration with relevant EU systems and the

training of an IT team, end-users and tax administra-

tion managers.

Albanian State PoliceThis project featured the implementation of the Re-

source Management Information System, an integrated

solution largely based on Oracle EBS modules. Its goal

was to increase the effectiveness of the Albanian police

force, thereby strengthening the rule of law and the ef-

fectiveness of the public sector in general.

Department of Information Services of the State of WashingtonThis project comprised the implementation of Comarch

billing and network management solutions.

Public Revenue Office in MacedoniaThe objective of the project was the design, development

and implementation of a modern and reliable informa-

tion system constituting an efficient management tool

for the Macedonian taxation authorities.

Cyprus Agricultural Payments OrganizationThis project covered the development, installation and

maintenance of a management system for certain meas-

ures and sub-measures of the Rural Development Plan

2007 - 2013 for the Republic of Cyprus.

International Implementations for the Public

Sector

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Partners in Projects for the Public Sector

Comarch aims at establishing global partnerships. The

following are major IT solutions providers that are also

Comarch partners in projects for the public sector:

• Oracle

• Microsoft

• IBM

• HP

• Sun

• Fujitsu Siemens Computers

• Cisco

• Symantec

Comarch is able to offer solutions based on various tech-

nologies and hardware platforms that are either already

being used by a customer or are suggested for a particu-

lar project. This flexibility enables us to best fulfill the

needs and expectations of our customers.

The Comarch Public Sector Department provides a wide

variety of solutions and services to different kinds of customers

from the Public Sector, both domestic and international.

From Local to Central Governments, from e-government and

e-learning portals to complex State Budget Management

Systems – we have the expertise in comprehensive IT support

of Public Service.

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and applied to our software products. These products incorporate highly

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