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Public-Private Partnership for the Sustainable Development

of Locally Governed Disability Services: Supporting

Decentralization Reform

FINAL NARRATIVE REPORT

drawn up by Keystone Moldova

toward European Union

November 2012 – November 2014

Drawn up by Ludmila Malcoci, Executive Director, Keystone

Moldova and

Marcela Strechie, Project Coordinator

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1. Description

1.1. Name of beneficiary of grant

contract:

Keystone Human Services International Moldova

Association

Republic of Moldova, Chisinau,

str. Sf. Gheorghe, 20

Tel: 0 22 929411

Fax: 0 22 929198

1.2. Name and title of the contact

person:

Ludmila Malcoci,

Executive Director

1.3. Name of partners in the Action:

The Ministry of Labor, Social Protection and Family

Open Society Foundations/Mental Health Initiatives

Soros Foundation Moldova

LPAs from Anenii Noi, Dubasari, Falesti, Singerei and

Ungheni rayons

1.4. Title of the Action:

Public-Private Partnership for the Sustainable

Development of Locally Governed Disability Services:

Supporting Decentralization Reform

1.5. Contract number: 2012/298-091

1.6. Start date and end date of the

reporting period:

November 29, 2012-November 29, 2014

1.7. Target country(ies) or region(s): Republic of Moldova

1.8. Final beneficiaries &/or target

groups (if different) (including

numbers of women and men):

182 children and young people (47% girls and 53% boys)

with disabilities and their families from five rayons of the

country, local public authorities, social service providers,

The Ministry of Labor, Social Protection and Family,

community members

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ACRONYMS:

CNAPSS National Council for Accreditation of Providers of Social Services

CREPOR Republican Experimental Center of Prosthetics, Orthopedics and Rehabilitation

IAP Individual Assistance Plan

LPA Local Public Authority

MF Ministry of Finance

MLSPF Ministry of Labor, Social Protection and Family

MT Mobile Team

SEN Special Educational Needs

TAD Territorial-administrative division

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2.1 Executive summary of the Action

The strategic direction of the project is to promote an inclusive society, by strengthening

the public-private partnership for development of community services for people with

disabilities, through knowledge transfer to local public authorities.

In the first year of project implementation, the Keystone Moldova team promoted the

principles of reforming the system of protection of persons with disabilities and achieved success

in the involvement of key partners at rayonal level in the reform process, ensuring the

sustainability of services created. The following results have been achieved:

Establishment and development of 5 Mobile Teams in the rayons of Anenii Noi, Dubasari,

Falesti, Singerei and Ungheni (recruitment, employment and training of specialists; Service

supply with transport units, physical therapy tools, didactic materials etc.);

Admission of 124 beneficiaries in the Mobile Team social service (assessment of

beneficiaries and drawing up of individual assistance plans);

Training of 137 CPA and LPA representatives and 132 social service providers from the 5

rayons in the field of social inclusion of persons with disabilities;

Revision and approval of the Operational Manual of the Mobile Team social service by

Order no.107 of June 19, 2013 of the Ministry of Labor, Social Protection and Family

(MLSPF).

In the second year of project implementation, the Keystone Moldova team focused on

capacity building of Mobile Team specialists in the field of social inclusion of persons with

disabilities, and of teachers - in the field of inclusive education, promotion of non-discrimination

and tolerance towards people with disabilities. Mobile Team specialists from the above

mentioned rayons were able to achieve professional recognition. The process of accreditation of

social services began; three services were accredited (Singerei, Ungheni and Anenii Noi MT)

and mobile teams in two rayons (Dubasari and Falesti) are in the process of accreditation. At the

same time, Mobile Teams established cooperation relationships with various actors at the

community level and expanded the geographical area of service provision. The results

highlighted below show the impact of the project on people with disabilities, families and

communities:

182 children/young people and their families from the 5 rayons benefited/benefit from home

care support provided by Mobile Team specialists;

101 families (55%) improved their psychological condition; 53 beneficiaries (29%) made

progress in the development of memory and communication skills; 45 beneficiaries (about

25%) made progress in the improvement of behavior and psychological condition; 42

beneficiaries (23%) made progress in the increase of personal autonomy;

115 parents/legal representatives of children/young people with disabilities from five rayons

of the country enhanced their knowledge in the field of rights protection of persons with

disabilities;

25 mass-media representatives were trained in the field of social inclusion of persons with

disabilities;

954 pupils and 80 teachers from 10 general education institutions, 15 MT specialists

participated in social theatre performances and 415 III-IV grade children participated in

inclusive demonstration lessons.

The Project had an important impact, as due to its efficiency, II-level LPAs developed, with

Keystone Moldova support, other social services intended for children and young people with

disabilities, deinstitutionalized from Orhei Residential Institution for children with mental

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disabilities. Three Community Homes, one Supported Living and two Respite social services

were established in these rayons.

2.2 Activities and results

2.2.1 Objectives - activities – results

Specific objective 1: Development of Mobile Team social service in 5 rayons

Activity 1: Assessment of needs and identification of new cases - children/young people in

need of Mobile Team support

During 2014, 67 from the 124 cases admitted in 2013 in the Mobile Team social service in

the rayons of Anenii Noi, Dubasari, Falesti, Singerei and Ungheni were closed.

Concomitantly, in 2014, 58 new cases were admitted in the Service by multidisciplinary

teams. Thus, since the establishment of the Mobile Team social service in the rayons of Anenii

Noi, Dubasari, Falesti, Singerei and Ungheni and up to date, 182 children and young people with

disabilities and their families were admitted in the Service and benefited from assistance.

Table 1. Number of closed and admitted cases in 2014, by rayons

Indicators

Anenii Noi Dubasari Falesti Singerei Ungheni

Number of cases

admitted in 2013

25 24 25 25 25

Number of cases

closed in 2014

8 5 12 25 17

Number of newly-

admitted cases in

2014

7 4 12 18 17

Total number of

beneficiaries in 2013-

2014

32 28 37 43 42

Activity 2: Development/establishment of support groups for beneficiaries and their

families During the reporting period, support groups at the community level were established for 88

beneficiaries (relatives, friends, representatives of establishments: school, mayoralty, center of

family doctors, NGOs etc.). While developing IAPs, one found that some families growing up

and educating children/young people with disabilities have a social network and a support group

in the community.

It is important to note that, at the parents ‘initiative, the Trust and Hope NGO was

established in Ungheni (registered on July 8, 2014).

Activity 3: Provision of services under Individual Assistance Plan (IAP) for 182 children/

young people and their families

During the reporting period, the Mobile Teams from the 5 rayons made 2290 home visits,

approximately an average of 13 visits per beneficiary. Most of home visits were made by

Mobile Teams from the rayons of Anenii Noi (616), Ungheni (513) and Singerei (501).

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Fig. 1. Total number of home visits made by Mobile

Teams

During the reporting period, Mobile Teams carried out 7489 interventions, most of which

carried out by Mobile Teams from Singerei (2085), Ungheni (1843) and Falesti (1694) rayons.

The average number of interventions carried out by Mobile Teams was around 41 interventions

per beneficiary. The Dubasari MT carried out the fewest home visits and interventions, given

the fact that the team travels to 2 communities on the left bank of the Nistru River and this

causes some difficulties. Concomitantly, the Dubasari MT worked without a psychologist and a

physical therapist during a long period of time, the last position being vacant during half a year.

Although Anenii Noi MT made most home visits, the number of interventions is smaller in

comparison with Singerei, Ungheni and Falesti MT. This is due to the fact that the position of

physical therapist in the Anenii Noi MT was vacant during 4 months and, as a rule, this specialist

carries out a considerable number of interventions.

Fig.2 Number of interventions carried out by Mobile Teams in the 5 rayons

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The activity of Mobile Teams had a positive impact on people with disabilities and their

families in particular and on communities, in general. As a result of Mobile Teams interventions

and IAP implementation, the most remarkable outcomes are:

59 beneficiaries (32,4%) have access to social benefits;

86 beneficiaries (47,2%) have access to medical services;

45 beneficiaries (24,7%) have access to social services;

90 beneficiaries (49%) were involved in cultural and social activities;

5 cases (2,7%) of abandonment/institutionalization were prevented;

40 beneficiaries (22%) have access to educational services, of which 15 children were

integrated in schools, 8 children - in kindergarten, and 17 children were facilitated

home training (these children have never benefited from educational services).

Tape 1. Success story

„The first day I entered the room, my eyes could not find her. I thought parents came and

took her home. I thought I would find her crying or solitary sitting, but Elizaveta was playing

with the children, as though they have known each other for a long time” reports Mrs. Galina

Filipenco, the director of the kindergarten from the Bulboaca village, Anenii Noi.

Elizaveta is 3 years old. Since the first months of her life, she was diagnosed with

infantile cerebral palsy. The girl hardly moved, was constantly falling and required support to

move around. Although Elizaveta showed a relatively high level of autonomy: she could eat and

sleep by herself, she needed, however, to be assisted while dressing and using the bathroom.

Elizaveta faced some speaking difficulties, but, being a very sociable nature, she easily

established contacts with unknown people. Up to the age of 2, the girl has not benefited from

rehabilitation and medical recovery services and has not attended the community kindergarten,

as the parents were against it.

The circumstances and the family situation began to change for the better with the

intervention of Mobile Team specialists. Specialists have worked on the psychological training

of the family; the parents received moral support and encouragement to fulfill new tasks that

seemed impossible before. The service psychologist, Andrei Antoci, has worked with Elizaveta

so that she was able to learn many new things. Through games and teaching materials, the child

has developed her cognitive and intellectual skills (correct pronunciation of words and

description of objects with words, knowing the seasons, colors, numbers and counting to six,

etc.), thus widening her horizon of knowledge.

The physical therapist of the service, Mrs. Alina Raneta, through physical therapy

exercises, helped develop the muscles of the body and restore some of the body's functions. As a

result, the girl moves by herself, without the help of others. Service specialists have obtained a

health resort voucher from the Rayonal Center of Family Physicians for Elizaveta. After 18 days

spent in the health resort, the girl learned to keep better balance and developed more flexibility.

Also, the Mobile Team facilitated the access of Elizaveta’s family to the services of the Medical

Rehabilitation and Recovery Center from Chisinau.

Another important event that occurred in Elizaveta’s life is related to kindergarten

attendance, where she has easily integrated into the group of peers: "Eliza is a child like all the

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others, she gets involved in all educational activities and wants to do everything by herself; she

does not accept anyone's help and eats and dresses by herself ", said Mrs. Galina Filipenco,

director of the kindergarten.

Along with the girl’s inclusion into the kindergarten, all parents’ fears concerning her

interaction with other children have vanished: "Previously, I was afraid that our daughter would

cry when we would be absent or would isolate herself from her peers, or that she would not be

able to move around by herself, without the help of one of us and that she would not

communicate with unknown people. Now, all we can say is that we have a great child with a

bright future ahead", said Elizaveta’s mother.

As a result of the intervention of Mobile Team specialists, the persons with disabilities and

their families made the following progress:

101 families (55%) improved their psychological condition;

53 beneficiaries (29%) made progress in the development of memory and communication

skills;

45 beneficiaries (about 25%) made progress in the improvement of behavior and

psychological condition.

42 beneficiaries (23%) made progress in the increase of personal autonomy.

During the reporting period, due to complexity of cases, Mobile Team specialists referred

beneficiaries to other services, as follows:

94 beneficiaries – to Psycho-Pedagogical Assistance Service;

28 beneficiaries – to CREPOR and benefited from prosthetic and orthopedic

devices;

21 parents - to Personal Assistance social service, being ultimately employed as

personal assistants;

20 beneficiaries – to Medical Social Rehabilitation Center for Visually Impaired

Persons LOW VISION;

11 beneficiaries – to Family Support social service;

8 beneficiaries – to Respite social service;

4 beneficiaries to Galaxia Family Health Center.

Activity 5: Monitoring and revision of IAP

During professional supervision meetings, the project coordinator trained Mobile Team

specialists on IAP review. In this regard, during the reporting period, sessions of case

reassessment were organized for each beneficiary and 124 IAPs were reviewed. The IAP

reassessment sessions were attended by Mobile Team specialists, physicians/nurses, community

social workers, beneficiaries and their families and other relevant actors (for instance,

kindergarten/school principal). As a result, 124 IAPs were reviewed at three and six months from

the start of service provision.

Activity 6: Drawing up of IAPs for 58 beneficiaries (newly admitted cases)

Since October 2014, the process of admission of new beneficiaries in the Service started

and 58 new cases were admitted per total. The care planning meetings were attended by

representatives of local public authorities (mayor, secretary of mayoralty), community social

workers, doctors, teachers and other community actors, beneficiaries and their families, Mobile

Team specialists (head of Service, social worker, psychologist, nurse/physical therapist). Mobile

teams from Singerei, Ungheni and Falesti admitted most cases into the Service. More 67 cases

are to be admitted into the Service by the end of December.

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Activity 7: Ensuring the coordination of reporting, planning and professional supervision

activities of Mobile Team specialists [see Annex 1]

The activity of Mobile Teams was coordinated in the second year of project

implementation. The heads of social services submitted reports and activity plans for 2014,

which mirror the actions performed and the main strategic directions of development for this

year.

During the reporting period and for the purpose of professional and personal development

of supervised specialists, the project coordinator conducted individual and group supervision

sessions with Mobile Team specialists. Thanks to the professional supervision of Mobile Team

specialists, the needs of professional and personal development were identified and assessed; all

cases proposed for admission to the Service and the cases proposed for closure or suspension

were analyzed; recommendations on each beneficiary’s IAP were submitted; cases were referred

to other services (local and central); experts were consulted on the preparation of documents,

completion of beneficiaries’ files, drawing up of monitoring and activity reports in accordance

with established requirements.

Activity 8: Event of cars delivery to Rayonal Councils from Anenii Noi, Dubasari, Falesti,

Singerei and Ungheni for Mobile Team social services (Chisinau, 70 participants,

December 5, 2013) [see Annex 2]

The Event was organized by Keystone Moldova in partnership with the Ministry of Labor,

Social Protection and Family. The Event was attended by Mrs. Valentina Buliga, the Minister of

Labor, Social Protection and Family, H.E. Mr. Pirkka Tapiola, Ambassador of EU Delegation in

the Republic of Moldova, Mrs. Ludmila Malcoci, Executive Director, Keystone Moldova,

representatives of LPAs from Anenii Noi, Dubasari, Falesti, Singerei and Ungheni rayons,

representatives of organizations active in the field. During the Event, the keys of five cars

intended for Mobile Team social services from Anenii Noi, Dubasari, Falesti, Singerei and

Ungheni were handed in to representatives of these rayons. The cars valued at 36630 Euro were

purchased from EU funds with the goal of supporting the activity of Mobile Teams.

The transport units were put into use for territorial divisions of social assistance for one

year-period, under a bailment contract, and, at the end of the project, they were transferred,

through a grant, to territorial divisions of social assistance and intended for Mobile Teams.

Activity 9: Organization of Mobile Team social service Launch Events [see Annex 3]

Launch of social services – Community Home and Mobile Team - intended for people

with disabilities in the rayon of Anenii Noi (Anenii Noi, Rayonal Council, 82 participants,

April 3, 2014). The event was attended by parents/legal representatives of children with

disabilities, civil society, central and local authority representatives, NGOs active in the

field, mass-media etc.

Launch of social services – Mobile Team, Community Home and Respite - intended for

people with disabilities in the rayon of Ungheni (Ungheni, Rayonal Council, 70

participants, May 21, 2014). The event was attended by representatives of MLSPF, SOIR

Moldova, representatives of the Alliance of NGOs active in the field of protection of

people with disabilities, representatives of I and II level LPAs, community social workers,

social service providers, representatives of NGOs active in the field of protection of

people with disabilities, beneficiaries etc. Results and impact of the Mobile Team social

service at family and community levels were reflected in the Event. Concurrently,

participants had the chance to visit the services established in the rayon.

Launch of social services – Mobile Team, Community Home, Respite and Supported

Living - intended for people with disabilities in the rayon of Falesti (Falesti, Rayonal

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Council, 58 participants, July 9, 2014). One-year results of Mobile Team social service

were reflected in the Event, as well as the lessons learnt in the process of service

provision.

Launch of Mobile Team social service in Singerei rayon (Singerei, Rayonal Council, 50

participants, May 28, 2014). The Event was attended by Mr. Mindaugas Kacerauskis, EU

Delegation in the Republic of Moldova, representatives of I and II level LPAs, Keystone

Moldova team, parents/legal representatives of children with disabilities, community

social workers, social service providers, local mass-media representatives etc.

Specific Objective 2: Capacity building of main social actors from the 5 pilot-rayons in the

field of social inclusion of persons with disabilities

Activity 1: Capacity building of parents/legal representatives of children/young people with

disabilities from five rayons of the country (115 participants) [see Annex 4].

The project team, jointly with a subcontracted consultant with experience in the field, Mrs.

Galina Filip, conducted training seminars for parents/legal representatives of children with

disabilities in the following rayons:

Ungheni – 26 participants, 2 days, 08-09 April 2014;

Singerei – 26 participants, 2 days, 22-23 April 2014;

Anenii Noi – 20 participants, 2 days, 05-06 May 2014;

Falesti – 26 participants, 2 days, 07-08 May 2014;

Dubasari – 17 participants, 2 days, 13-14 May 2014.

Training seminars entitled “Role of parents in the development of children with

disabilities” were conducted in Rayonal Councils. The trainings addressed such issues as

understanding the disability, needs of persons with disabilities and their families, development of

a child/teenager with disabilities (emotional and social development, cognitive development,

language and communication).

The session on rights of persons with disabilities, including the right to social protection,

was of particular interest to seminar participants. Participants received answers to all questions

and had the opportunity to broaden their horizons of knowledge on disability.

The participants from Ungheni decided to create a public association of parents caring for

children/young people with disabilities, in order to provide mutual aid, to improve living

conditions and to facilitate increase of efficiency and personal initiative.

Tape 2. Parents’ opinions about the seminar

Usually we learn late about the services that are provided to persons with disabilities. This

seminar is an opportunity to learn new things, to know where we can go, what we can do for our

child to feel better, to further develop ...

Parent

Now I know that we have many rights that we did not know about. Now I know the possibilities

that we have and I realized that we must demand and be persistent in order to get something...

Parent

I realized once again that if we, the parents, are united and support each other - we can achieve

many good things for our children. We want to change the current situation not only for the sake

of our children, but also for others ... Parent

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Activity 2: Capacity building of mass-media representatives from 5 rayons of the country

(Chisinau, European Educational Center FIDES, 25 participants, 1 day, 31 January 2014)

[see Annex 5].

The overall objective of the seminar focused on training mass-media representatives in fair

and affirming presentation of people with disabilities in media coverage, thereby contributing to

their social inclusion. The trainers emphasized the valorization of social role of persons with

disabilities, the professional standards regarding the narration of information about them and the

use of photo or video images showing people with disabilities. The seminar was attended by

journalists from the rayons of Singerei (Ecoul Nostru Newspaper), Falesti (Patria Mea

Newspaper), Anenii Noi (Informeaza-te and Adevarul de Anenii Noi Newspapers), Ungheni and

Dubasari (Noutati Nistrene Newspaper), jointly with specialists from Mobile Team social

services from the same rayons.

The participation of specialists was required, because they work directly with people with

disabilities and compile materials to be subsequently published in regional press. Participants

received the Guide for Journalists "Communicating with and about people with intellectual

disabilities", which promotes the use of non-discriminatory and ethically correct language and

attitude in dealing with issues related to intellectual disability. The guide was developed within

the project "Combating discrimination against people with intellectual disabilities through the

joint efforts of the Joint Media Strategy Group", implemented by Keystone Moldova, with

financial support of Equality and Civic Engagement Program of the Soros Foundation and the

Open Society Foundations/Health Media Initiative. The guide was reproduced from EU project

funds and was distributed to the participants.

Tape 3. Journalists’ opinions about the seminar

I frequently ask myself how I should reflect topics related to people with disabilities in

journalistic materials. I was interested in the use of appropriate vocabulary, questions and

behavior, when dealing with a person with disabilities, so as to avoid being offensive. I did not

know what kind of photos we, the journalists, can post in newspapers, so as to present people

with disabilities in a favorable posture and to create a positive image about them in the society.

Tatiana Guzo, reporter of Anenii Noi newspaper “Informeaza-te”

and regional correspondent of Radio Moldova

We, the journalists, really make blunders; we do not to use the correct vocabulary. I will

convene a meeting with my co-workers to share the information I accumulated at the training. I

realized that one should never avoid a person with disabilities, and we, the journalists, should

educate our society …

Maria Turcanu, editor-in-chief of Singerei newspaper "Ecoul Nostru"

Activity 3: Ensuring knowledge transfer to school managers and support teachers in the

field of inclusive education

3.1 Training seminar for school managers in the field of inclusive education (Chisinau, Vila

Verde Hotel, 23 participants, April 5, 2014) [see Annex 6]

The seminar was attended by principals and deputy-principals of 12 schools from the

rayons of Singerei, Ungheni, Dubasari, Falesti and Anenii Noi. The seminar addressed subjects

related to the concept of inclusive education, role and functions of Intraschool Multidisciplinary

Commission and educational support services for children with SEN. Concomitantly, various

aspects regarding the funding of inclusive education services were discussed.

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Tape 4. School managers’ opinions about the seminar

The concept of inclusive education is on the agenda of all institutions and the whole society. This

training is useful because it addresses the pressing problems faced by the management team of

the institution. We clarified many questions related to the structure and functions of the

Intraschool Multidisciplinary Commission, the financing educational support services. Now we

know how to organize and monitor effectively the implementation of inclusive education in pre-

university establishments ...

Lidia Cretu, principal of Emil Necula Theoretical Lyceum, Mereni village, Anenii Noi

Schools run by the participants in this seminar started the process of school inclusion of children

with SEN and have some achievements in this area, such as creation of Inclusive Education

Resource Centers, hiring support teachers, establishment of Intraschool Multidisciplinary

Commissions. However: “We, as managers, had no training in inclusive education until now.

Firstly, we must know precisely and specifically what to undertake for educational inclusion of

all children ...”

Maria Sasu, principal of Gymnasium from Tescureni village, Ungheni

3.2 Training seminar in the field of inclusive education intended for support teachers

(Chisinau, Vila Verde Hotel, 32 participants, April 12, 2014) [see Annex 7]

The seminar was attended by support teachers and psychologists from 17 schools of the

rayons of Singerei, Falesti, Dubasari, Anenii Noi and Ungheni. The issues addressed at the

seminar focused on the specifics of inclusive education, the role of support teacher in ensuring

educational inclusion, integration of the child with SEN in a regular classroom etc.

The seminar provided an opportunity for teachers to enhance their knowledge and skills, to

exchange experience and to get to know various methods and new techniques in working with

children. Also, there were discussions on the organization of the activity of the Resource Center

for Inclusive Education, so that this service gets to be frequented not only by children with SEN,

but also to avoid it to be over-crowded.

Tape 5. Support teachers’ opinions about the seminar

Even though we attended various trainings, today we were informed and benefited from teaching

materials we did not have access to till now. For us, teachers, this seminar is educational. It's

very nice that we learned new methods and procedures that we can apply in practice, when

working with children ...

Natalia Bobu, support teacher, Gymnasium from Horesti village, Falesti

As a young professional, I came to this seminar with many questions and I found the response to

them. I learned new information that I will also share with my colleagues. Concurrently, I

learned new techniques that I will apply in the educational and teaching process …

Maricica Petrov, psychologist, Ion Creanga TL, Radoaia village, Singerei

Activity 4: Conduct of the Study regarding the impact of the Mobile Team social service on

the society, persons with disabilities and their families [see Annex 8].

In the period from August 4 to September 30, 2014, one carried out a study on the

assessment of the quality of services provided by Mobile Team specialists. The overall objective

of this study was to assess the impact of the Mobile Team social service on people with

disabilities, families and communities, in order to develop recommendations for improvement of

services. In this study, the changes that occurred in beneficiaries, families and community, as

well as other social service providers, I and II level LPAs were analyzed.

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A consultant sociologist with experience in the field, Mrs. Inga Sinchevici-Chistruga,

lecturer, Department of Sociology, SUM, was subcontracted to organize and conduct the study.

The study showed that the services provided by Mobile Team specialists had caused radical

changes in attitude and behavior of parents of persons with disabilities: change of life concepts,

motivation of parents to be actively involved in child’s rehabilitation, socialization, education

and care, overcoming stereotypes and mental blocks; change of care of the person with

disabilities, improvement of relations with extended family etc. Significant progress was also

registered among service beneficiaries in various aspects: development of mobility, intellectual

development, health improvement, improved relationships with children/colleagues,

development of communication skills, behavior change, new knowledge, increase of happiness

and satisfaction, overcoming anxiety, shame, development of self-care and self-service skills etc.

This progress is a direct result of actions taken by the Mobile Team staff, parents and other

professionals (teachers, doctors, social workers, etc.).

Activity 5: Capacity building of Mobile Team specialists from 5 rayons in the field of

communication and stress management (Vadul lui Voda, Odiseu Complex, 32 participants,

5 days, 04-08 August 2014) [see Annex 9].

The seminar was structured into two parts: the first part (one day) entitled "Experience

Exchange - a Way to See How Some Succeed Where Others Fail" included discussions and role

play, through which specialists presented their achievements, and also the obstacles faced during

one year of operation.

The second part of the seminar (4 days) entitled "Communication and Professional Stress

Management" was moderated by Mrs. Valentina Pritcan, PhD in psychology, associate professor,

vice-rector for scientific work and international relations, A. Russo State University from Balti

(subcontracted consultant). The seminar elucidated communication techniques, strategies to

combat work-related stress, anger management, etc.

Tape 6. Specialists’ opinions about the seminar

During the seminar I learned how to cope with stress, how to manage my anger, and, most

importantly, how to communicate effectively, whatever the situation ...

Marina Bodiu, head of Anenii Noi Mobile Team social service

Although I am a psychologist, I sometimes feel "burnt out" professionally and I need to know the

techniques to prevent burnout. During the seminar, I found answers to many questions and I

think I will be able to help colleagues in this regard.

Ana Chirca, psychologist, Singerei Mobile Team

Activity 6: Capacity building of Mobile Team specialists from 5 rayons in the field of

ensuring quality of provided services and efficient planning (Orhei, Butuceni Guest House,

20 participants, 2, 5 days, 24-26 November 2014) [see Annex 10].

The seminar entitled "Ensuring Quality of Services Provided by Mobile Team" reflected some

aspects with reference to quality standards, planning of activities for 2015 and lessons learned

regarding accreditation of services. At the seminar, drafts of action plans for Mobile Team social

services for 2015 were developed. They are to be approved by territorial divisions of social

assistance.

Activity 7: Capacity building of Mobile Team specialists through study visits [see Annex

11].

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7.1 Study visit to Anenii Noi for Dubasari Mobile Team specialists (March 28, 2014). The

Dubasari MT faces a constant turnover, so a study visit was organized to a service that has

important results in the inclusion of persons with disabilities;

7.2 Study visit to Falesti for Anenii Noi, Singerei, Ungheni and Dubasari Mobile Team

specialists (October 16, 2014). During the event, Mobile Team specialists from the five

rayons had the possibility to share their experience and present some reflections on the

lessons learned. At the same time, the specialists visited the Respite, Community Home and

Supported Living social services from Falesti.

7.3 Study visit to Ungheni for Nisporeni Mobile Team specialists (November 12, 2014).

Although the Nisporeni Mobile Team was established in 2011, specialists have difficulties

providing services; the Service is provisionally accredited. In order to improve the work of

specialists in the Nisporeni MT, one carried out the transfer of knowledge and best practices

of Ungheni MT, which achieved important successes and has recently been accredited.

Tape 7. Specialists’ opinions about study visits

Study visits give us the opportunity to make the transfer of knowledge and to share

experience about the results achieved so far ...

Olga Railean, Head of Falesti Mobile Team social service

Experience exchange among MT specialists is an effective way to see how some succeed

where others fail…

Nelea Secrieru, Head of Singerei Mobile Team social service

Study visits allow us to establish sustainable partnerships that enhance the effectiveness of

social services and help us to strengthen the mechanism of beneficiaries’ reference ...

Natalia Muset, Social worker, Ungheni Mobile Team social service

Objective 3: Improving the quality of social services provided to 100 children with

disabilities and their families

Activity 1: Updated data on persons with disabilities in every rayon of the project

In early 2014, Mobile Teams from the five rayons, with the support of Keystone Moldova,

updated data on the number of people with disabilities. According to data collected, in January-

February 2014, in the five rayons, there were 21,096 adults with disabilities, including 1696

children with disabilities, which represent about 8% of all people with disabilities. The

information collected is kept in electronic and printed forms in the Mobile Team social service.

This information served as a landmark in the extension of geographical area in view of

identification of new beneficiaries.

Activity 2: Methodological support in the accreditation of Mobile Team social services

The project implementation team provided support to CNAPSS in developing the

methodology for assessing the quality of Mobile Team social service. At the same time, Mobile

Team specialists were trained in preparation for accreditation. Up to date, Mobile Team social

services from Singerei, Ungheni and Anenii Noi were accredited, and, by the end of 2014, the

Falesti and Dubasari Mobile Teams are to be accredited.

Concomitantly, the project coordinator provided methodological support in the

accreditation process of Hincesti, Cimislia and Cantemir Mobile Team social service.

15

Objective 4: Attitude change and development of inclusive community environment for

people with disabilities in 5 rayons

Activity 1: Organization of Forum Theatre Creative Workshop on prevention of

discrimination of persons with disabilities (Chisinau, Vila Verde Hotel, 12 participants, 3

days, 01-03 February 2014) [see Annex 12].

The Forum Theatre Creative Workshop (method of social theatre) had as its topic the

stopping of discrimination of persons with disabilities in the school. The aim of the workshop

was the directing of a forum theatre performance, which was subsequently presented in 10

schools from Singerei, Falesti, Ungheni, Dubasari and Anenii Noi.

At the workshop, 12 volunteers (students) worked with improvisation and developed their

diction, resorted to personal stories to re-create situations of discrimination and learned new

acting techniques that are indispensable on the stage. On the last day of the workshop, the team

presented the social theatre performance in front of the public, who noted that the situations

presented on the stage are real and occur in schools.

A joker with experience in the field, Cristina Balan, was subcontracted to facilitate the

workshop and moderate social theater performances.

Activity 2: Social theatre performances in 10 institutions of secondary education (954

pupils, 80 teachers, 15 Mobile Team specialists) [see Annex 13].

In the period from February 18 to May 8, 2014 social theater performances were organized

in 10 institutions of secondary education. Every show was attended on average by about 100

persons. All in total 950 pupils, 80 teachers and 15 Mobile Team specialists participated. After

each session, not only children but also adults realized what should be changed in school and

what should be done to create an inclusive environment. The theatre performances took place in

accordance with the activity plan established by representatives of Keystone Moldova and

coordinated with rayonal directorates of education and administration of educational institutions.

In this regard, 10 Forum Theatre performances were organized (see Table 2).

Table 2. Secondary education institution, where social theatre performances were staged

No. Name of institution Date, hour Number of

pupils

1. Emil Nicula Theoretical Lyceum,

Mereni village, Anenii Noi

18 February 2014

14.00

100

2. Anton Guzun Theoretical Lyceum,

Bulboaca village, Anenii Noi

27 February 2014

13.00

106

3. Gymnasium, Falestii Noi village, Falesti 04 March 2014

13.30

73

4. Gymnasium, Horesti village, Falesti 13 March 2014

12.00

69

5. Gymnasium, Pirita village, Dubasari 19 March 2014

13.00

96

6. Theoretical Lyceum, Holercani village,

Dubasari

28 March 2014

13.00

139

7. Vasile Alecsandri Theoretical Lyceum,

Draganesti village, Singerei

01 April 2014

13.00

104

8. Ion Creanga Theoretical Lyceum, Radoaia

village, Singerei

10 April 2014

14.00

106

16

9. Gymnasium, Sinesti village, Ungheni 14 April 2014

13.00

77

10. Gymnasium, Tescureni village, Ungheni 08 May 2014

14.00

84

TOTAL 954 pupils

Based on register cards of participants’ involvement in theatrical performances, we can

highlight some significant aspects/results:

The performance presented in schools highlights various oppressive and discriminatory

situations faced by children with different types of disabilities in the society. One of the

educational errors reflected in the Social Theatre performance is an indifferent attitude of

teachers, allowing colleagues to discriminate children with disabilities. In this context,

viewers were actively involved, providing positive behavioral alternatives, emphasizing

that "The teacher must take action and teach children to behave properly";

Another "social error" shown in the performance referred to the aggressive attitude of

colleagues towards persons with disabilities. They stigmatize and humiliate children with

disabilities by showing irony or lack of tolerance;

This performance made frequent use of assertive communication, namely the demand of

apologies in case of upsetting someone;

In four of the 10 schools, teachers gave indications to children how to intervene, when

they were invited to provide a positive role model on the stage. They refused and one

observed the tendency to place oneself in a superior position in relation with children;

If one refers to interventions and, in particular to characters replaced on stage, one can

see that pupils often provide solutions and replace characters with full capacities

(observers and allies). Later, however, after talks with the joker, they were proposing

solutions and replacing children with disabilities, which indicate that pupils with

disabilities are perceived as being able to resist the oppression by themselves.

It was noted that in schools where there were records of high numbers of aggressive

interventions from children, also an aggressive and authoritarian attitude of teachers and

administration was evident, or the solutions proposed by children were the reflection of

behavior patterns of school teachers.

Tape 8. Opinions regarding social theatre performances

„..The Social Theatre gets us ready for real life, for life in the society…”

10th

grade pupil

„We graduate from school soon, but we do not know how to behave in the society. Thank you for

offering us such great examples!”

12th

grade pupil

„ The Social Theatre made us to understand that people with disabilities are really important in

our lives. We thought it was a game, but it was not. Many teachers use this technique in their

lessons. Following the performances, ramps were built, one worked with teachers, parents, one

solved other social problems by Forum Theatre method and - most importantly – the pupils'

attitude towards their peers with disabilities visibly changed”.

Teacher

17

Activity 3: Conduct of demonstration lessons on promotion of non-discrimination and

tolerance towards people with disabilities

3.1 Capacity building of elementary school teachers related to ensuring social inclusion of

children with disabilities (Chisinau, European Educational Center FIDES, 25 participants,

February 15, 2014) [see Annex 14].

The aim of the seminar entitled "Learning to Live with Others" was to train elementary

school teachers in developing inclusive teaching projects for inclusive lessons and for the

teachers to learn and use teaching strategies, so as to promote a tolerant and friendly school and

community environment for children with disabilities.

The seminar was attended by teachers, who teach in ten schools from the rayons of

Singerei, Anenii Noi, Dubasari, Falesti and Ungheni. Each of them came with their own

experience, which gave them the opportunity to discuss real problems, to offer advice of

individual approach to children and to exchange knowledge in the field. At the seminar, various

practical exercises were used, so that teachers were able to learn different strategies and

techniques for working with pupils with disabilities, such as: differentiated assignments, proper

timing to ask the child with disabilities, engaging in discussion, attention, praise, use of images

and group work. Moreover, teachers made teaching sequences that were experienced at the

seminar and also provided feedback to their peers. At the same time, during the seminar, one

established the schedule of demonstration lessons in the 10 secondary schools selected for this

activity.

3.2 Organization of demonstration lessons in 10 educational institutions with the

participation of 415 children from III-IV grades [see Annex 15].

A schedule of demonstration lessons was established and coordinated with Directorates

of Education and institutions of secondary education. Demonstration lessons were conducted

during the period February-March 2014 (see Table 3).

Table 3. Schedule of demonstration lessons on promotion of non-discrimination and

tolerance towards people with disabilities

No. Name of institution Date of

demonstration

lesson

Teacher’s name Number of

children, who

participated in

demonstration

lessons

1. Gymnasium,

Tescureni village,

Ungheni

24 February

2014

Scutari Tamara (IV

grade)

Buguta Claudia (III

grade)

31

2. Gymnasium, Sinesti

village, Ungheni

05 March 2014 Nicico Ana (IV

grade )

Nastas Dorina (III

grade)

26

3. Ion Creanga

Theoretical Lyceum,

Radoaia village,

Singerei

14 March 2014 Moraru Alina (III

grade)

Galeanu Galina (IV

grade)

53

4. Vasile Alecsandri 21 March 2014 Negara Eugenia (III 43

18

Theoretical Lyceum,

Draganesti village,

Singerei

grade)

Coceru Elena (IV

grade)

5. Gymnasium, Horesti

village, Falesti

25 March 2014 Girbu Emilia (III

grade)

Rosovschi Galina (IV

grade)

24

6. Gymnasium, Falestii

Noi village, Falesti

03 April 2014 Cuciurean Maria (III

grade)

Bulancea Larisa (IV

grade)

36

7. Gymnasium, Pirita

village, Dubasari

07 April 2014 Moghildea Nadejda

(III grade)

Craciun Tatiana (IV

grade)

48

8. Theoretical Lyceum,

Holercani village,

Dubasari

15 April 2014

Porubin Maria (III

grade)

Moisei Natalia (IV

grade)

50

9. Anton Guzun

Theoretical Lyceum,

Bulboaca village,

Anenii Noi

06 May 2014 Macovei Svetlana

(III grade)

Surchicin Dorina (IV

grade)

33

10. Elementary school,

Mereni village,

Anenii Noi

20 May 2014

Lungu Natalia (IV

grade)

Baciu Claudia (III

grade)

Chirita Veronica (III

grade)

71

TOTAL

415 children

Activity 4: Reproduction and distribution of the Manual and Guide for teachers „Bridge to

understanding. Education for inclusion, tolerance, acceptance” [see Annex 16]

About 600 copies of the Manual “Bridge to understanding. Education for inclusion,

tolerance, acceptance” were reproduced and distributed from project funds for children of III-IV

grades in 10 schools. Concomitantly, every elementary school teacher from these institutions

received a teaching support, the Guide for teachers “Bridge to understanding. Education for

inclusion, tolerance, acceptance ".

Objective 5: Dissemination of best practices

Activity 1: Development, edition and dissemination of the newspaper, which reflects the

best practices in the field of inclusion “Partnerships for inclusion” [see Annex 17]

19

A consultant, Ms. Polina Cupcea, journalist, was subcontracted for the development of the

newspaper that reflects the best practices in the field of inclusion.

For this purpose, interviews were conducted with experts in the field of protection of

persons with disabilities, representatives of LPAs, beneficiaries of Mobile Team service etc. The

newspaper includes 6 pages (A3): the first page reflects the project results and the other 5 pages

refer to the experience of rayons where the project was implemented in ensuring social and

educational inclusion of people with disabilities.

Activity 2: Organization of National Conference „Partnership - an efficient way of

cooperation in ensuring inclusion of persons with disabilities” (Chisinau, Codru Hotel, 87

participants, 1 day, October 31, 2014) [see Annex 18]

The National Conference entitled "Partnership - an efficient way of cooperation in

ensuring the inclusion of persons with disabilities" marked the completion of the project Public-

Private Partnership for the Sustainable Development of Locally Governed Disability Services:

Supporting Decentralization Reform, funded by the European Union. The event was attended by

Danielle Keulen, deputy chief of Operations Section, EU Delegation to Moldova, Vasile Cusca,

head of the Directorate of social protection policies of persons with disabilities in the Ministry of

Labor, Social Protection and Family, representatives of the National Council of Accreditation for

Providers of Social Services, local public authorities from the rayons of Anenii Noi, Dubasari,

Falesti, Singerei and Ungheni, representatives of civil society, social workers, parents of persons

with disabilities.

The topics covered were organized in three sessions: 1) Social inclusion of people with

disabilities in the R. of Moldova; 2) Role of LPAs in the development of social services intended

for people with disabilities and 3) Impact generated by the Mobile Team. During the first

session, the results achieved by Keystone Moldova were reflected, including those regarding the

inclusion of people with disabilities and MLSPF lines of action. Also, there were reflected the

results of the study regarding the impact of Mobile Team social service on people with

disabilities, families and communities. In the second session, deputy-heads in charge of social

issues of the 5 rayons presented the results achieved and the lessons learned during project

implementation. The third session included presentations of Mobile Team specialists, showing

social activities carried out with beneficiaries (Falesti MT), service promotion activities (Anenii

Noi MT), facilitation of access of persons with disabilities to education services (Dubasari MT),

building of support groups working with the community (Ungheni MT) and presentation of

success stories (Singerei MT).

During the Conference, the newspaper "Partnerships for Inclusion" published within the

project was disseminated and the short film "Mobile Team – a social service for people with

disabilities" was presented.

Activity 3: Development and posting of success stories on websites of Rayonal Councils

9 success stories were posted during the reporting period on the websites of Rayonal

Councils:

http://www.daspf-ungheni.com.md/page18.html#ist2

http://www.daspf-ungheni.com.md/page18.html#ist1 http://anenii-noi.md/index.php?option=com_k2&view=item&id=239:istorie-de-succes

http://anenii-noi.md/index.php?option=com_k2&view=item&id=222:istorie-de-succes

http://singerei.md/md/stire.php?id=393

http://singerei.md/md/stire.php?id=395

http://www.dubasari.md/news/echipa_mobila_faciliteaza_accesul_la_servicii_educationale_pentru_copiii

_cu_dizabilitati/2014-07-01-3316

http://www.dubasari.md/news/visele_devin_realitate/2014-09-16-3510

20

http://www.cr-falesti.md/index.php?option=com_content&task=view&id=659&Itemid=1

Activity 4: Making of two short films [see Annex 19]

During the project, there were made:

1) A ten-minute film, which reflects the importance and necessity of the Mobile Team social

service in ensuring social inclusion of persons with disabilities. Concomitantly, it will be

used as a means of service promotion (with English subtitles);

2) A 17-minute film, which will be used in the process of teaching-learning by Keystone

Moldova employees during seminars and trainings (with Russian subtitles).

The Media-Art Studio with 9 years of experience in the area of video shootings, including

the field of social inclusion of people with disabilities, was subcontracted to make the two short

films.

2.2.2 Ensuring the sustainability of social services created

Ensuring the sustainability of social services constitutes a constant concern in the

establishment of development lines of social services created with Keystone Moldova support.

During 2013-2014, the Keystone Moldova team provided technical assistance to MLSPF,

Ministry of Finance and Rayonal Councils from the 5 TADs in the process of budgeting social

services such as Mobile Team, Respite, Community Home and Supported Living for 2014 and

2015. Along with the development of Mobile Teams in the 5 rayons, there were created 3

Community Homes (Falesti, Sculeni village, Ungheni, Chirca village, Anenii Noi) and 1

Supported Living in Falesti, receiving 24 young people deinstitutionalized from the Orhei

Residential Institution for children with mental disabilities. Additionally, with the support of

Keystone Moldova, the Respite social service was developed in 2 rayons (Falesti and Ungheni).

2.3 Please outline any activity and/or publications foreseen in the contract, that have not

taken place, explaining the reasons for these

All planned activities were carried out on time.

2.4 What is your assessment of the results of the Action? Include observations on the

performance and the achievement of outputs, outcomes, impact and risks in relation to

specific and overall objectives, and whether the Action has had any unforeseen positive or

negative results.

The activities planned for the second year of the project have been successfully completed.

Based on the needs assessment, additional activities1 were conducted as follows:

1. Promotion and media coverage of Mobile Team social service:

1.1 Making of two short films entitled „Mobile Team – a social service for people with

disabilities”;

1.2 Organization of Mobile Team Launch Events in the rayons: Anenii Noi (03 April),

Ungheni (21 May 2014), Falesti (09 July 2014) and Singerei (28 May 2014).

2. Capacity building of Mobile Team specialists through study visits:

2.1 Study visit to Anenii Noi of Dubasari Mobile Team specialists (28 March 2014);

2.2 Study visit to Falesti of Anenii Noi, Singerei, Ungheni and Dubasari Mobile Team specialists

(16 October 2014);

2.3 Study visit to Ungheni of Nisporeni Mobile Team specialists (12 November 2014).

1 Note: Activities that included costs (from accumulated savings) were carried out with the consent of EU

Delegation in the R. of Moldova (activities reflected in p.1 (1.1.), p.2 (2.2) and p.3 (p.3.1, 3.2).

21

3. Training of Mobile Team specialists from the 5 rayons:

3.1 Ongoing training seminar entitled „Communication and Professional Stress Management”

(Vadul lui Voda, Odiseu Complex, 04-08 August 2014);

3.2 Ongoing training seminar entitled „Ensuring Quality of Services Provided by Mobile Team”

(Orhei, Butuceni Guest House, 24-26 November 2014).

4. Methodological support in accreditation of Mobile Team social services

The project implementation team provided support to the National Council for the

Accreditation of social service providers in developing the methodology for assessing the quality

of Mobile Team social services and accreditation of Mobile Teams.

In the second year of project implementation, the following results were achieved:

182 children and young people with disabilities and their families benefited/receive

Mobile Team support. During 2014, 67 cases were closed (currently being monitored)

and 58 new cases were admitted (67 beneficiaries are to be admitted to the Service by the

end of December);

2290 home visits made by Mobile Teams from the 5 rayons, on average approx. 13 visits

per beneficiary;

7489 interventions carried out by Mobile Team specialists; the average number of

interventions carried out by Mobile Teams constituted approx. 41 interventions per

beneficiary;

124 IAPs implemented and reviewed according to beneficiaries’ needs;

88 support groups for persons with disabilities and their families established at

community level;

5 transport units transmitted through grant to territorial divisions of social assistance, to

ensure functioning of Mobile Team social service;

101 families (55%) improved their psychological condition;

53 beneficiaries (29%) made progress in the development of memory and communication

skills;

45 beneficiaries (about 25%) made progress in improving behavior and psychological

condition;

42 beneficiaries (23%) made progress in the increase of personal autonomy;

59 beneficiaries (32,4%) receive social benefits;

86 beneficiaries (47,2%) have access to medical services;

45 beneficiaries (24,7%) have access to social services;

90 beneficiaries (49%) were involved in cultural and social activities;

40 beneficiaries (22%) have access to educational services, from which 15 children were

integrated into school, 8 children – into kindergarten, and 17 children were facilitated

home training (these children never benefited from educational services);

5 cases (2,7%) of abandonment/institutionalization prevention;

Referring beneficiaries to other Services:

- 94 beneficiaries – to Psycho-Pedagogical Assistance Service;

- 28 beneficiaries – to CREPOR and benefited from prosthetic and orthopedic devices;

- 21 parents - to Personal Assistance social service, being ultimately employed as personal

assistants;

- 20 beneficiaries – to Medical Social Rehabilitation Center for Visually Impaired Persons

LOW VISION;

- 11 beneficiaries – to Family Support social service;

22

- 8 beneficiaries – to Respite social service;

- 4 beneficiaries to Galaxia Family Health Center.

115 parents/legal representatives trained in the field of rights protection of persons with

disabilities;

25 mass-media representatives trained in the field of social inclusion;

55 school managers and support teachers trained in the field of inclusive education;

Assessment of Mobile Team social service impact on community, persons with

disabilities and their families and submission of recommendations for improving service

quality;

954 pupils, 80 teachers, 15 MT specialists participated in social theatre performances in

10 secondary education institutions;

Dissemination of best practices in the inclusion field: editing of the newspaper

„Partnerships for inclusion” and organization of the Conference on project completion;

Making of two short films for Mobile Team social service promotion;

Accreditation of Mobile Team social service from the rayons of Singerei, Ungheni and

Anenii Noi.

Risks and solutions

During the project implementation, a range of risks/constraints/obstacles was identifies, but

also solutions/recommendations reflected in Table 4.

Table 4. Risks and solutions

Risks/constraints/obstacles Solutions/recommendations

Lack of qualified staff and the turnover

(especially psychologists and physical

therapists).

During the project implementation, 8

specialists quitted their jobs: 3

psychologists, 4 nurses/physical therapists,

1 head of Service. Today, the MT service

has 2, 25 vacancies: 0, 5 physical therapist

vacancy and 0, 5 psychologist vacancy in

Dubasari MT; 0, 25 speech therapist

vacancy in Falesti MT and 1 physical

therapist vacancy in Anenii Noi MT.

• Development and approval of a training

strategy for specialists from the social

field;

• Allocation of funds by II-level LPAs for

ongoing training of specialists;

• Motivating remuneration of social field

staff.

Poor working conditions for Dubasari

Mobile Team specialists (in June 2014, the

Social Assistance Department was

transferred to an office which is under

repair until now)

• Creation of appropriate working

conditions and allocation of a separate

office for Service specialists by Dubasari

Department of Social Assistance

Inefficient intersectoral collaboration

(especially with health workers)

• Capacity building of local

multidisciplinary teams to ensure

efficient cooperation

Lack or insufficiency of professional

supervision of specialists

• Development and implementation of an

effective mechanism for professional

23

supervision within the territorial divisions

of social assistance

Methodology of service provision not

always followed

• Compliance with quality standards of

Mobile Team social service;

• Participation in the accreditation process

of social services with utmost

responsibility from providers

Lack of accountability mechanisms for

parents on raising and educating children

• More active involvement of parents in the

assessment and care of children with

disabilities

2.5 What has been the outcome on both the final beneficiaries &/or target group (if

different) and the situation in the target country or target region which the Action

addressed?

During project implementation, 182 children/young people with disabilities and their

families benefited from Mobile Team assistance and support and the following outcomes were

achieved:

101 families (55%) improved their psychological condition;

53 beneficiaries (29%) made progress in the development of memory and communication

skills;

45 beneficiaries (about 25%) made progress in improving behavior and psychological

condition;

42 beneficiaries (23%) made progress in the increase of personal autonomy;

59 beneficiaries (32,4%) receive social benefits;

86 beneficiaries (47,2%) have access to medical services;

45 beneficiaries (24,7%) have access to social services;

90 beneficiaries (49%) were involved in cultural and social activities;

40 beneficiaries (22%) have access to educational services, from which 15 children were

integrated into school, 8 children – into kindergarten, and 17 children were facilitated

home training (these children have never benefited from educational services);

5 cases (2,7%) of abandonment/institutionalization prevention;

During the reporting period, capacities of the following target groups were built in the field

of inclusion of persons with disabilities:

115 parents/legal representatives of children/young people with disabilities;

137 CPA and LPA representatives;

132 social service providers;

55 school managers and teachers.

At the community level, promotional and media coverage events were conducted (service

launch, roundtables), as well as social events for beneficiaries. To change attitudes at the

community level, social theater performances were organized in gymnasium and lyceum classes,

as well as demonstration lessons for primary school pupils in 10 educational institutions of the 5

rayons.

24

2.6 Please list all materials (and no. of copies) produced during the Action on whatever

format (please enclose a copy of each item, except if you have already done so in the

past).

In the second year of project implementation, the newspaper "Partnerships for

Inclusion" was developed, published and disseminated, as well as two short films.

Additionally, the Operations Manual for Mobile Team social service was reproduced.

Materials developed in other projects implemented by Keystone Moldova (Manual and Guide for

teachers “Bridge to understanding. Education for inclusion, tolerance, acceptance.” Guide for

Journalists “Communicating with and about people with intellectual disabilities”) also were

reproduced - see Table 5.

Table 5. Materials developed and/or reproduced during the project

No. Name of

materials

Number of

copies

Distribution

1. Newspaper

„Partnerships for

inclusion”

Development

and editing of

500 copies

Distributed at the Conference related to project

completion (31 October 2014)

Distribution to Mobile Teams

Posting on Keystone Moldova blog

2. Manual and

Guide for

teachers „Bridge

to understanding.

Education for

inclusion,

tolerance,

acceptance”

Reproduction

600 copies

Distributed in 10 educational establishments (for

school libraries, teachers and III-IV-grade

pupils)

3. Guide for

journalists

„Communication

with and about

persons with

disabilities”

Reproduction

40 copies

Distributed during the seminar with journalists

from 5 rayons (31 January 2014)

4. Short films (2) 10 copies Distributed to Mobile Teams

Posting on Keystone Moldova blog

5. Operations

Manual for

Mobile Team

social service

approved by

MLSPF Order

no.107 of 19

June 2013

85 copies Distributed to Mobile Teams and territorial

divisions of social assistance

http://www.mmpsf.gov.md/file/documente%20i

nterne/Ordinul_nr.107.pdf

25

2.7 Please list all contracts (works, supplies, services) above 10.000€ awarded for the

implementation of the action since the last interim report if any or during the reporting

period, giving for each contract the amount, the award procedure followed and the

name of the contractor.

There are no such contracts.

2.8 Describe if the Action will continue after the support from the European Union has

ended. Are there any follow up activities envisaged? What will ensure the sustainability

of the Action?

The funding of Mobile Team social services established and developed by Keystone

Moldova, with EU support, was obtained entirely from the state budget as of January 1, 2014.

For 2015, funds were planned for Mobile Team social service ranging from 375 200 to 403 300

lei. Action plans and strategic plans for the development of services were drawn up.

In three rayons (Singerei, Ungheni and Anenii Noi), services have been accredited by

CNAPSS and 2 services (Dubasari and Falesti) are in the process of accreditation.

2.9 Explain how the Action has mainstreamed cross-cutting issues such as promotion of

human rights, gender equality, democracy, good governance, children's rights and

indigenous peoples, environmental sustainability and combating HIV/AIDS (if there is a

strong prevalence in the target country/region).

The project included many seminars, roundtables, advocacy events on protection of rights

of persons with disabilities. Parents/legal representatives of children with disabilities, social

professionals, LPA representatives, public and private providers of social services, school

managers and support teachers were trained in the field of social inclusion of people with

disability.

At the same time, an important role in promoting non-discrimination and tolerance was

played by the social theater performances and demonstration lessons conducted in 10 educational

institutions.

Mobile teams from Anenii Noi, Dubasari, Falesti, Singerei and Ungheni provided/provide

services to 182 children/young people with disabilities, of which about 47% (85 people) are

females. Concomitantly, MTs provided assistance and support in developing care skills of 161

mothers and 26 grandmothers, dealing with the growth and education of children/young people

with disabilities.

Referring to girls with disabilities, beneficiaries of Mobile Team social service, one has to

mention that thanks to the specialists, the quality of their and their families’ lives has increased

considerably:

16 girls with disabilities have access to educational services;

31 girls with disabilities have access to medical services;

13 girls with disabilities benefited from specialized consultation and received

orthopedic and optics devices;

28 girls with disabilities were referred to MT and benefit from personal assistance;

Respite service; day and rehabilitation centers services;

9 girls with disabilities were referred to and benefited from family support service;

37 girls with disabilities benefit from physical therapy and massage services;

49 girls with disabilities benefit from psychological counseling and support.

26

Of the total of 182 beneficiaries, 160 are children, which represent about 88% of the total

number of beneficiaries. At the first stage of admission of beneficiaries in the Mobile Team

social service, all services admitted only children, after which they expanded the category of

beneficiaries.

Thanks to the results achieved by Keystone Moldova in the field of child protection, LPAs

from four rayons of the country nominated Keystone Moldova for the Child Rights Award, a

prize competition for best actions of promotion and protection of child rights in Moldova,

organized by UNICEF Moldova. As a result of the competition, Keystone Moldova Association

was designated as Child Rights Award winner.

2.10 How and by whom have the activities been monitored/evaluated? Please summarize

the results of the feedback received, including from the beneficiaries.

A qualitative study on the assessment of impact of Mobile Team service on people with

disabilities, their families and communities was conducted during the project. To this end, a

consultant was subcontracted.

The overall objective of this study is to assess the impact of the Mobile Team social service

on beneficiaries, families and communities, in order to develop recommendations for

improvement of services.

Specific objectives:

1. Review of changes that have occurred at the level of beneficiaries, families and

community, as well as at the level of social service providers, I and II level LPAs;

2. Assessment of partnerships and collaborative relationships of Mobile Team social

services with educational institutions, health care establishments, LPAs and other social

actors;

3. Identification of difficulties faced by Mobile Team social services in carrying out

activities with beneficiaries, family and community;

4. Projection of perspectives on the development of Mobile Team social service in Ungheni,

Singerei, Falesti, Dubasari and Anenii Noi.

A qualitative study was conducted in the period August-September 2014. As a result, five

focus groups were formed and five individual interviews with parents/legal representatives of

children with disabilities were carried out, as well as three focus groups and eight individual

interviews with LPA representatives, Mobile Team specialists and other social and educational

services providers.

Tape 9. Excerpts from interviews with parents of children with disabilities

The Mobile Team improves the lives of children with disabilities. I'm glad that, following the

specialists’ intervention, our child became more positive, open and feels better physically ...

I am so happy that there are services that take care of children with disabilities and I also want

to tell other mothers not to be afraid and accept the Mobile Team in their family ...

The physiotherapist has a gift from God to do massage, he does it with soul and we achieve

substantial results ...

I had a very strong stress and I recovered only due to the Mobile Team. My husband died, I was

between heaven and earth, I was alone with two sick children ...

I reached the Respite social service through the Mobile Team. I was shocked that so many

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positive changes occurred in a month...

Before Mobile Team’s visit, I did not have a wheelchair and carried the child in my arms, it was

hard ...

I did not know about personal assistance till the Mobile Team specialist told me to come and

register for the waiting list ...

In the past, we, the people with children with disabilities, were rejected everywhere. We led a

more secluded life, but, with the appearance of Mobile team, we got more strength ...

During the project, a consultant was contracted for developing the newspaper that reflects

the best practices in the field of inclusion. For this purpose, interviews with various community

actors, including LPA representatives were conducted.

Tape 10. Excerpts from interviews with LPA representatives

Thanks to the Mobile Team, children were integrated in kindergartens and schools and

institutionalization was prevented in some families, explaining the parents that the child feels

best at home ...

Iurie Toma, Ungheni President

The impact of the Mobile Team social service is very beneficial, both for the direct beneficiary

and families, as well as for the community. We see that parents became bolder. Initially, they

resisted and looked incredulously at team representatives, but now they are welcoming hosts.

Concurrently, after a year of work and achievements, I can say with certainty that requests from

parents increased, reaching the figure of 60 and this makes us happy ...

Vitalie Tabarcea, Singerei Vice-President

It is a beneficial service, because we try to meet primary needs and provide the family with a

certain level of support. We believe that the service should have a continuity, as we have people

with disabilities, who could benefit from Mobile Team services ...

Mihail Ganea, Head of Social Assistance, Youth and Family Protection Directorate

These services are very beneficial, especially since we do not have a psychologist in our school.

They benefited from massage procedures once a year, but now the frequency is once a week,

which is very good ...

Elena Revenco, Head of Horesti Gymnasium, Falesti

The Mobile Team helped me a lot, because they are dealing with people with disabilities,

offering them everything they need, while we do not have the means. The Service is very well

thought out and organized ...

Ecaterina Cojocari, social worker, Holercani village, Dubasari

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2.11 What has your organization/partner learned from the Action and how has this

learning been utilized and disseminated?

Main partners in this project implementation were LPAs from Anenii Noi, Dubasari,

Falesti, Singerei and Ungheni.

As a result of project implementation, the organization strengthened its position and

learned some important lessons:

• public-private partnership leads to sustainable development of social services, as the

social inclusion of people with disabilities is ensured through LPAs’ support by NGOs;

• training seminars intended for parents/legal representatives of children/young people with

disabilities facilitate their accountability regarding care and education;

• development and implementation of individual assistance plans by means of active

involvement of parents and community actors guarantees success in the process of social

inclusion of people with disabilities;

• Professional monitoring and supervision ensures the provision of qualitative services.

LPAs from the mentioned rayons learned how to develop quality social services for people

with disabilities and applied knowledge gained in the process of planning and budgeting

services. Concurrently, the range of services was expanded in some rayons. At LPA’s initiative,

the Personal Assistance social service was developed. It is important to note that service

specialists built capacities related to the application of a beneficiaries’ referral mechanism in the

social service system and mobilized communities in solving problems faced by people with

disabilities.

3. Partners and other Cooperation

The main project partners are the Ministry of Labor, Social Protection and Family, Open

Society Foundations/Mental Health Initiative, Soros-Moldova Foundation, Keystone Human

Services International USA, LPAs from Anenii Noi, Dubasari, Falesti, Singerei and Ungheni.

In the second year of project implementation, the area of collaboration was extended.

Collaboration was established with the National Council for the Accreditation of social service

providers, the Republican Psycho-Pedagogical Assistance Center, the Republican Experimental

Center of Prosthetics, Orthopedics and Rehabilitation. Partnership relations were established

with the Medical Social Rehabilitation Center for Visually Impaired Persons LOW VISION

regarding the ophthalmologic consultation of Mobile Team beneficiaries. During 2014, 20

beneficiaries were referred to this center and benefited from ophthalmologic consultations and

devices (glasses, monitor, magnifiers, etc.).

3.1 How do you assess the relationship between the formal partners of this Action (i.e. those

partners which have signed a partnership statement)? Please provide specific information

for each partner organization.

Keystone Moldova has a very effective collaboration with the central authority in the field

of protection of persons with disabilities - MLSPF. The collaboration started in 2008 with the

signing of the Memorandum of Cooperation and, subsequently, with the signing of the

Cooperation Agreement for the years 2012-2016, in order to promote the initiative launched by

the Government regarding the reform of residential care system for people with disabilities and

their inclusion in society. In this regard, the Community for All – Moldova2 (C4A-Moldova)

2 The Program is implemented in partnership with the Ministry of Labour, Social Protection and Family, with

financial support from Open Society Foundations/Mental Health Initiative, Soros-Moldova Foundation.

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Program, implemented by Keystone Moldova, started. The cooperation between parties targets

deinstitutionalization of persons with disabilities from the Orhei Residential Institution for

Children with mental disabilities (boys), preventing new placements in this institution and

development of social services for people with disabilities.

Keystone Moldova Association signed Memoranda of Cooperation and Partnership

Agreements on the creation and implementation of Mobile Team social service with Rayonal

Councils of the five rayons, where the project is implemented. Concomitantly, bilateral

agreements were signed for each service in the rayons where other social services (Community

Home, Supported Living, Respite and Personal Assistance) were developed.

The relations between Keystone Moldova and LPAs can be characterized as collaborative

and reliable. Thanks to the high level of trust and stable and efficient partnerships, the

development of more social services for people with disabilities was possible.

3.2 Is the partnership to continue? If so, how? If not, why?

Partnerships with actors referred in p.3.1 will continue. Keystone Moldova signed the

Memorandum of Cooperation with MLSPF for the period 2012-2016. In terms of partnership

with LPAs from the 5 rayons, Keystone Moldova will continue to provide methodological

support in the development of social services for people with disabilities, given the fact that a

range of social services (Community Home, Supported Living, and Respite) was developed in

these rayons and will continue to be monitored.

3.3 How would you assess the relationship between your organization and State authorities

in the Action countries? How has this relationship affected the Action?

The partnership established with the MLSPF through the Community for All - Moldova

Program has positively influenced the course of the project Public-Private Partnership for the

Sustainable Development of Locally Governed Disability Services: Supporting Decentralization

Reform. MLSPF representatives attended the most important promotion events and showed

openness at all stages of project implementation, as follows: the Event of Cars Delivery to

Rayonal Councils of 5 TADs (5 December 2013); Anenii Noi and Ungheni social services

Launch Event; Project Completion Conference (31 October 2014).

Partnership relations created at central level and Keystone Moldova experience in

developing social services for persons with disabilities were also reflected positively in the

relationships with local public authorities, including the five target rayons of the project.

In the period 2010-2012, Keystone Moldova developed the Mobile Team social service in

9 TADs (under C4A-Moldova Program), the financing of which was taken over completely by

the state. This experience served as a landmark in the creation and development of the Mobile

Team social service in the 5 rayons where the project is implemented. The Keystone team, in

partnership with LPAs from the 5 rayons, managed to ensure the sustainability of the Mobile

Team services and, in 2014, their funding originated from the state budget. Also, LPAs received

support in budgeting Mobile Team social service activities for 2015 (see Table 6).

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Table 6. Mobile Team social services budget for 2014-2015

Name of rayon 2014 2015 (planned)

Anenii Noi 381,8 thousand lei 403,3 thousand lei

Dubasari 366,6 thousand lei 395,8 thousand lei

Falesti 381,8 thousand lei 389,63 thousand lei

Singerei 281,5 thousand lei 381,5 thousand lei

Ungheni 337, 7 thousand lei 375,2 thousand lei

3.4. Where applicable, describe your relationship with any other organizations involved in

implementing the Action

Non-applicable

3.5. Where applicable, outline any links and synergies you have developed with other

actions.

During 2010-2012, under the Community for All – Moldova Program and with financial

support from the Open Society Foundations/Mental Health Initiatives and Soros Foundation,

Keystone Moldova established and developed the Mobile Team social service, in partnership

with LPAs from 9 TADs. Later, new Mobile Team social services were established at the

initiative of LPAs from 3 rayons (Cimislia, Cantemir and Nisporeni). Keystone provided

methodological support in capacity building and service delivery process for specialists of these

services. The experience gained during this period in the development of social services for

people with disabilities was best used in the creation and development of the Mobile Team

service in 5 rayons.

During 2014, Keystone Moldova deinstitutionalized 24 young boys from Orhei Residential

Institution for children with mental disabilities (boys) and placed them in three community

homes (Falesti, Sculeni village, Ungheni, Chirca village, Anenii Noi) and one Supported Living

service (Falesti).

3.6 If your organization has received previous EU grants in view of strengthening the same

target group, in how far has this Action been able to build upon/complement the previous

one(s)? (List all previous relevant EU grants).

In the period 01.07.2006-31.12.2007, Keystone Moldova benefited from an EU grant worth

46998 Euros for the project entitled “Community-Based Supports to Children and Families in

Difficult Social Situations”. This project focused on the rehabilitation and social adaptation of

children and young people from socially vulnerable families, in order to ensure the sustainable

development of services for children and young people. During the project, a center for children

and youth was established in the Bacioi village; 68 children and young people from Tudora and

Bacioi benefited from social services; about 200 community members were trained in project

management and methodology of service provision for vulnerable children and young people.

This project served as a starting point in developing the current project, in order to ensure access

to social services for children and young people with disabilities from remote communities.

3.7. How do you evaluate co-operation with the services of the Contracting Authority?

The Cooperation with contracted services can be assessed as "very good". All activities

were completed on time; there were no impediments or obstacles to their completion.

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4. Visibility

During the reporting period, the following products and results were obtained, in order to

ensure the visibility of the project:

„Partnerships for inclusion” newspaper, which reflects practices and success stories about

social and educational inclusion of children/young people with disabilities;

2 short films „Mobile Team – a social service for people with disabilities” (1 film for

Service promotion, 1 instructive film);

6 mass-media materials, which reflect events organized with project support, as follows:

Euro TV Home assistance (31 October 2014):

http://files.mail.ru/BF5E9F0014C744D2A1AFAAA4E9E2DF0A

TV 7: Young people with mental disabilities are integrated in the society by means of

Community Home and Mobile Team services (03 April 2014)

http://tv7.md/ro/social/tinerii-cu-dizabilita-i-mintale-sunt-integra-i-in-societate-de-casa-

comunitara-i-echipa-mobila/

Radio Chisinau: http://radiochisinau.md/echipa_care_iti_ajuta_copilul-16417

Moldpres: http://www.moldpres.md/news/2014/10/31/14000606

Bumerang: http://www.bumerang.cc/news/read/24907-ES-predostavil-277-tyis-evro-na-

sotspomosch-pyati-rayonam-Moldovyi.html

Ziarul National: http://ziarulnational.md/viata-bate-filmul-un-tata-cat-doua-mame/

Noutati Nistrene newspaper, Dubasari:

- Mass-media training seminar (04.02.2014);

- Work activity of Mobile Team social service (18.02.2014);

- Training seminar for parents/legal representatives of Mobile Team beneficiaries

(11.03.2014);

- Mobile Team visit to Anenii Noi (31.03.2014);

- Public debates on the topic “Sustainability and functionality of Mobile Team social

service” (06.06.2014);

- Mobile Team facilitates access to educational services for children with disabilities

(01.07.2014);

- Ongoing training of Mobile Team specialists (14.08.2014);

Dubasarenii Newsletter, Dubasari: ”National Conference ”Partnership - an efficient

way of cooperation in ensuring inclusion of persons with disabilities” (03.11.2014)

Evenimentul Regional Newspaper , Singerei:

- Mobile Team – community support service launched in Singerei (12.04.2014);

- Partnership - an effective way of cooperation in ensuring inclusion of persons with

disabilities (07.11.2014)

Ecoul Nostru Newspaper, Singerei: - Mobile Team improves lives of persons with disabilities (06.06.2014);

- Social services closer to children’s needs (14.03.2014)

Adevarul Newspaper, Anenii Noi:

- Mobile Team facilitates inclusion of children with disabilities (04.07.2014);

- Training seminar for parents/legal representatives of beneficiaries (23.05.2014);

- Economic operators aware of the needs of persons with disabilities (27.12.2013);

- Physical therapy in the recovery of children with cerebral palsy (21.02.2014);

- Day of Hope for children with special needs (13.12.2013);

- Two social services launched in Anenii Noi (18.04.2014);

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- Local mass-media learns how to write about persons with disabilities (07.02.2014);

- Mobile Team – Reality also in Anenii Noi (May, 2013).

5 press releases (4 for Launch Events of social services and 1 for project completion

Conference);

6 articles/information published in 2014 in „EU Cooperation News” Newsletter about

activities conducted during the project;

18 materials about project outcomes developed and disseminated on websites of

Rayonal Councils and social networks:

http://www.daspf-ungheni.com.md/news8.html

http://www.daspf-ungheni.com.md/page18.html

http://anenii-noi.md/index.php?option=com_k2&view=item&id=199:%C3%AEn-

raionul-anenii-noi-au-fost-lansate-dou%C4%83-servicii-sociale-noi

http://singerei.md/md/stire.php?id=395

http://adevarul.pro/component/content/article/80-emisiuni/1204-poveste-despre-lechipa-

mobilr-.html

http://singerei.md/md/stire.php?id=405

http://adevarul.ro/moldova/social/persoanele-dizabilitati-vor-integra-societate-doar-vor-

sustinerea-statului-1_5453946e0d133766a867fed7/index.html

http://www.dubasari.md/news/conferinta_nationala_parteneriatul_modalitate_eficienta_d

e_cooperare_in_asigurarea_incluziunii_persoanelor_cu_dizabilitati/2014-11-03-3627

http://www.dubasari.md/news/formarea_continua_a_specialistilor_din_cadrul_serviciului

_social_echipa_mobila/2014-08-14-3421

http://www.dubasari.md/news/consultatii_gratuite_pentru_tineri_si_adolescenti/2014-07-

24-3358

http://www.dubasari.md/news/dezbateri_publice_cu_subiectul_durabilitatea_si_functiona

litatea_serviciului_social_echipa_mobila/2014-06-06-3272

http://www.dubasari.md/news/activitatea_serviciului_social_echipa_mobila/2014-06-04-

3262

http://www.dubasari.md/news/vizita_serviciului_social_echipa_mobila_in_raionul_aneni

i_noi/2014-03-31-3096

http://www.dubasari.md/news/seminar_de_formare_cu_parintii_reprezentantii_legali_ai_

beneficiarilor_serviciului_social_echipa_mobila/2014-03-11-3046

http://www.dubasari.md/news/activitatea_de_lucru_a_serviciului_social_echipa_mobila/

2014-02-18-3001

http://www.dubasari.md/news/seminar_de_formare_a_reprezentantilor_mass_media/201

4-02-04-2956

https://www.facebook.com/profile.php?id=100005625198573&fref=ts

https://www.facebook.com/EMSingerei?fref=ts

14 materials about project outcomes developed and disseminated on Keystone Moldova

blog and on Facebook

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=193

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=182

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=177

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=171

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=170

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=168

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=167

33

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=165

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=158

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=157

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=156

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=148

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=142

- http://www.keystonemoldova.md/ro/news-and-events/article.php?id=141

- https://www.facebook.com/keystonemoldova?fref=ts

Participation in Europe Day (10 May 2014) – the project team presented information and

promotion materials about social services for persons with disabilities [see Annex 20].

The banner with the logo of the donor that contributes to enhancing EU visibility is used in

all events organized by the project team;

All the goods purchased from the funds of this project bear a sticker with data on the donor;

The project team organized and attended regular meetings, sessions, round tables with

representatives of central and local authorities, in order to facilitate the dialogue on the

process of institutionalization prevention and the deinstitutionalization of children and young

people with disabilities.

Name of the contact person for the Action: Ludmila Malcoci, Executive Director

Signature: ____________________________________________

Location: Sf. Gheorghe St. 20, Chisinau, Republic of Moldova

Date report due: ……………………..…Date report sent: ………………………………

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ANNEXES

Annex 1 Annual activity reports of Mobile Teams from 5 TADs

Annex 2 Cars Delivery Event

Annex 3 Launch Events of social services intended for persons with disabilities

Annex 4 Seminars organized with parents/legal representatives of beneficiaries in 5 TADs

Annex 5 Seminar in the field of inclusion with mass-media representatives

Annex 6 Seminar in the field of inclusive education with school managers

Annex 7 Seminar in the field of inclusive education with support teachers

Annex 8 Study of the Mobile Team service impact on persons with disabilities, families and

communities

Annex 9 Ongoing training for Mobile Team specialists entitled “Communication and

Professional Stress Management”

Annex 10 Ongoing training for Mobile Team specialists entitled “Ensuring Quality of

Services Provided by Mobile Team”

Annex 11 Study visits made by Mobile Team specialists

Annex 12 Forum Theatre Creative Workshop

Annex 13 Social Theatre performances

Annex 14 Seminar with elementary school teachers

Annex 15 Inclusive demonstration lessons for pupils of III-IV grades

Annex 16 Manual and Guide for teachers “Bridge to Understanding. Education for Inclusion,

Tolerance, Acceptance”

Annex 17 Partnerships for Inclusion Newspaper

Annex 18 Final Conference „Partnership - an efficient way of cooperation in ensuring

inclusion of persons with disabilities”

Annex 19 Short films “Mobile Team – a social service for people with disabilities”

Annex 20 Europe Day Photo Event