public library funding and technology access survey: using, visualizing, and contextualizing the...
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Public Library Funding and Technology Access Survey: Using, Visualizing, and Contextualizing the Data
John Carlo Bertot
Information Policy & Access CenterCollege of Information StudiesUniversity of [email protected] (survey materials)ipac.umd.edu (research center)
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Discussion
• PLFTAS background• Service context• Changes in library services and
resources• Changes in information• Changes in technologies• Social issues and needs
• PLFTAS products• Next steps/scenarios
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Why the Survey?Longitudinal data collection since
1994Provides snapshot of what
libraries offer their communities:◦Library public access technology
infrastructure◦Capacity◦Internet-enabled services◦Challenges and issues◦Funding
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Why the Survey?Informs policymakers about what libraries
do in their communities in key areas of ◦ Access to the Internet◦ Access to increasingly digital-only content and
services Employment E-government Databases More
◦ Digital literacy◦ Digital inclusion
Resides in the larger evolving information and technology context
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Changes in Services and Use
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Print Collections
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Non-Print Collections
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Reference
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Changing Depository LandscapeAs GPO celebrates 150 years as a
printer◦97% of government information is
born digital◦Depository program in transition
Do we need 1200+ physical collections?
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To SummarizeWe are moving (and have been)
away from a service based on physical collections designed to pull people to our buildings
Just in time, as opposed to just in case
Self-serve
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Changes in Information
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Changes in InformationQuantity and Availability
◦An LoC of indexing everyday◦24 hours of video loaded on YouTube every
minute◦Average of 144 million tweets per day
50 million tweets per day one year ago
Speed of information◦Within minutes of your tweet, it’s indexed and
searchable in Google◦What used to require effort is at your fingertips
Not reinventing the search - chances are it’s been sought before and captured
◦Connection is instantaneous
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Speed
Google Public Data Explorer http://www.google.com/publicdata/explore
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Changes in InformationInteracting in New Ways
◦Google 3D http://sketchup.google.com/3dwarehouse
/
http://sketchup.google.com/3dwarehouse/details?mid=ddc839e17656ed9759bdbb2775b3c747&prevstart=0
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Changes in InformationInformation is Social
◦More is out there◦More is connected
Through social media
◦More is shared◦Crowdsourcing enables more uses,
sharing, problem solving through concentrated bursts of information sharing
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Plane Spotting & CIA Rendition
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SummaryMore information, more directly to
usersOur ability to access, use, and
interact with information is changingInformation is increasingly enhanced
and linked in a range of waysThe social nature of information
enables stronger ties between people, communities, information sources, information providers
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Changes in Technology
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Smartphones Devices35% own
a smartphone overall
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Tablet & E-reader Ownership
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Tablets and E-readers
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http://www.searchenginejournal.com/the-growth-of-social-media-an-infographic/32788/
Social Media
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Siri – Ready Reference at Your Fingertips
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SummaryNew technologies
◦ Allow for different experience with information◦ New understandings of information◦ Place information at user access instantly◦ Offer “ready reference”
Changes in library use and requested services◦ Less about circulation and reference◦ More about facilitation and intermediation
Education Health E-government Employment
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Why this Survey?In a world of sound bites like
◦“ebooks are the future of libraries”◦“it’s all on the Internet”◦“access is cheap, or free, and everywhere”
In an evolving technology, information, and services landscape, we need data about◦How libraries transform their communities◦Libraries in relation to their communities
The role of public access technology-based services
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Showing Libraries in their Communities
http://plinternetsurvey.org/dataviz/
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Participation
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Broadband – Population Density
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Broadband – FCC Underserved
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Employment 90.9% provide job databases and resources 77.0% provide civil service examination materials 74.5% offer software and resources for resume
creation 71.9% help people complete online applications
Partner with outside agencies for job application assistance
Online job application assisstance
Resume assistance
Civil service exam materials
Jobs databases and other resources
0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%
29.4%
71.9%
74.5%
77.0%
90.9%
23.6%
67.1%
68.9%
74.9%
88.2%
Job Seeking Services in Public Libraries 2010-2011
2010 2011
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Employment by Unemployment
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My Library/Library Lookup
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Library Lookup – Mobile
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Indicators Composition of various
elements (e.g., e-government):◦ Library staff provided assistance
to patrons applying for or accessing e-government services
◦ Library staff provided assistance to patrons for completing government forms
◦ The library offered training classes regarding the use of government Web sites, understanding government programs, and completing electronic forms
◦ The library partnered with government agencies, non-profit organizations, and others to provide e-government services
◦ The library had at least one staff member with expertise and skills in the provision of e-government services
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Narrativeswww.plinternetsurvey.org
◦Topical http
://plinternetsurvey.org/analysis/public-libraries-and-digital-literacy
◦State http://plinternetsurvey.org/advocacy/state
-details?id=TX
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Key Issues and ChallengesMoving the data closer to the
communityConnecting to other datasets
◦Library in the context of the community
Data plus off-the-shelf products◦Visualizations◦Issue briefs◦One-page summaries
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What Does the Future Hold?
More traditional◦ Reports (June
2012)◦ Issue briefs
(January/February 2012)
◦ PLFTAS one-page summaries (January/February 2012)
◦ One-page advocacy Leg Day (April 2012)
New◦ Visualizations
(now and January/February 2012) Static Pan and zoom
◦ Lookup January/February
2012
◦ APIs◦ GIS
http://bit.ly/vDnmcH
Continuum of products from ready-to-use to wonkish
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What Does the Future Hold?
Sunrise?◦ NLG Grant◦ Modified survey
Sunset?◦ As much utility as
possible◦ Historical datasets
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Thank You
John Carlo BertotInformation Policy & Access CenterUniversity of [email protected] www.plinternsurvey.orgTwitter: @iPAC_UMD; #PLFTAS
@jcbertot