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Intergovernmental RelationsPublic Housing & Section 8 WorkshopDraft For discussion only 1

September 30, 201512

Agenda

OverviewApplications and TransfersRemaining Family MembersRepairsSection 8/ Leased HousingQuestions and Answers

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The Office of Intergovernmental Relations

Staff are divided to cover boroughs and special constituencies The Bronx and the Office of Public Advocate Annie McGee Annie.McGee@nycha.nyc.gov (212) 306-8119

Brooklyn Anella Tummings Anella.Tummings@nycha.nyc.gov (212)306-8787

Queens and Staten Island Josephine Bartlett Josephine.Bartlett@nycha.nyc.gov (212) 306-3067 Lower Manhattan and Manhattan Borough President Marcela Medina Marcela.Medina@nycha.nyc.gov (212)306-8776

Upper Manhattan Jennifer Montalvo Jennifer.Montalvo@nycha.nyc.gov (212)306-8777

Federal Policy Melissa Quirk Melissa.Quirk@nycha.nyc.gov (212) 306-3069

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NYCHA at a Glance

Mission Statement:The New York City Housing Authority's mission is to increase opportunities for low and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services.

NYCHA is a public benefit corporationChartered by the State GovernmentRegulated by the Federal GovernmentFunded by the Federal GovernmentNo regular source of funding from City or State Government

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NYCHA at a Glance

Conventional Public Housing403,917 authorized residents

4.8% of City population; 8.1% of City rental apartments

328 developments

270,201 families on waiting list; turnover rate is about 3%

Section 8 / Leased Housing212,586 residents in Section 8 units

88,467 apartments were rented as of January 1, 2015. NYCHAs Section 8 program is the largest in the country

121,356 families on the waiting list, which closed May 14, 2007

About 28,100 private landlords participate in the program

Total Population Served: 607,39956

NYCHA at a Glance

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Public Housing ProgramApplications and Transfers

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Applications & Transfers

Apply on-line at www.nyc.gov/nycha (available in Chinese, English, Spanish, Russian)

Applicants select a first and second borough choice, provide information about their total household income, family composition, and current living situation.

Applicants can visit the NYCHA website to check the status of an application, apply or renew an application and update information such as; address, phone number, e-mail address, income, family composition, borough preference or request an accessible or elderly apartmentComputer kiosks are available at our Customer Contact Centers No appointment is necessary

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Customer Contact Centers (Walk-In)

Open Monday through Friday from 8:00 am - 5:00 pm, Telephone # (718) 707-7771:

Bronx478 East Fordham Road (1 Fordham Plaza), 2nd FloorBronx, NY 10458

Brooklyn787 Atlantic Avenue, 2nd FloorBrooklyn, NY 11238

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Applications & Transfers

If an eligibility interview has not been conducted, they must file a new application every 24 months to remain on the waiting list

Applications can be assigned aWorking Family Priority and Need Prioritybased upon the information provided, and placed on the Housing Authoritys preliminary waiting list for an eligibility interview

Borough choice - longer waiting lists and fewer vacancies in the boroughs of Manhattan and Queens.

Tenant Selection & Assignment Plan (TSAP) - assures that NYCHA receives and processes applications for conventional public housing efficiently and in accordance with the laws. For Need Based and Working Family Priority Codes check website: www.nyc.gov/nycha

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Need Based Priority

N0- City Agency Referrals- Applicants who are referred to the Housing Authority by the HIV/AIDS Services Administration (HASA), or by the Department of Housing Preservation and Development (HPD), or from the Administration for Childrens Services (ACS) under the Family Unification Program or Independent Living Program, or by the Health and Hospital Corporation (HHC) or Department of Homeless Services (DHS).

N1- Victims of Domestic Violence (VDV) and Intimidated Witnesses (IW) - VDV- Applicants who have suffered serious or repeated abuse from a family member or a person with whom they had, or continue to have, an intimate relationship. IW- Applicants with a family member cooperating in a criminal investigation/prosecution, where a member of the household has been threatened by a defendant or by a person associated with a defendant. Applicants must be referred directly to the Housing Authority from the District Attorneys Office. For list of required documents for VDV visit NYCHAs website.

N4- Residing in Sub-Standard Conditions or Rent Hardship - Families who are homeless, involuntarily displaced, living in substandard housing, doubled-up or overcrowded in private housing, paying more than 50% of family gross income for rent, or legally doubled-up and overcrowded in NYCHA public housing.

N8- No Need-Based Preference Families, who do not qualify for Need Based priorities, and families who do not live or work in New York City.

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Priority

Disability is not a priority for new applicants

However, medical issues will be taken into consideration when current residents are looking to transfer

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Working Family Priority

Working Family priorities apply only to applicants who live, work, or will be working in New York City.A working family shall means: Income which is based on actual employment or if the head of household and spouse, or sole member, are 62 years or older or receiving Social Security Disability, Supplemental Security Income, disability benefits, or any other payments based on an individuals inability to work.

W0- Applicants with children referred by the New York City Department of Homeless Services (DHS) pursuant to an agreement with the Housing Authority and who qualify for any of the three (3) working family definitions described below. W1- Family incomes ranging from 51% to 80% of the area median income. For a family of three they are making between $38,851 and $62,150.W2-Family incomes ranging from 31% to 50% of area median income. For a family of three they are making between $23,351 and $38,850.W3- Family incomes ranging from none up to 30% of area median income. For a family of three they are making between $0 and $23,350 1314

Transfers

Residents can transfer to another apartment in their current development (intra-development) or another development (inter-development)Constituents must submit a transfer request at their management office

Residents remain on the waitlist for two years, if within that time they are not called for an apartment, they may choose another development. Can choose from Guide to Vacancies which lists developments with anticipated vacancies

Transfer Status Check our office can check the status of a transfer Cannot predict when a persons referral will be selected - TSAP selects the application or transfer request with the highest priority and certification date

Right Sizing # of occupants residing in the apartment determines the number of rooms assigned If apartment has too many rooms, lease requires tenants to sign a consent form and move to a correct size apartment May choose current development or any development 14DRAFT15

Remaining Family Member Claims16

Remaining Family Members

Occupancy: No one can live in a NYCHA apartment unless they are an original family member, added through family growth, or received written permission from developments housing manager and remains continuously in the apartment, on all affidavits of income

Succession: After a tenancy ends (the tenant/ lessee(s) move out or die, a person can succeed to a NYCHA lease if she/he qualifies as a Remaining Family Member and is otherwise eligible for the NYCHA apartments An original family memberAdded through family growthReceived managements written permission to permanently live in the apartment not less than one year immediately prior to the date the tenant vacates the apartment or dies, and remained continuously in the apartment, meaning on all affidavits of income. Must be: husband, wife, son, daughter, stepson, stepdaughter, father, mother, stepfather, stepmother, brother (including half-brother), sister (including half-sister), grandfather, grandmother, grandson, granddaughter, son-in-law, daughter-in-law, father-in-law, mother-in-law

Otherwise Eligible: The RFM must have the legal capacity to sign a lease, must pass a criminal background check and must have a verifiable income on which to calculate a rent.A Remaining Family Member family who qualifies to succeed to a NYCHA apartment must also move to an apartment of correct size, if required based on NYCHAs Occupancy Standard

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Remaining Family Members

Grievance Remedy: During the course of a tenancy, a tenant may request a grievance hearing to review a development housing managers decision to deny an occupancy permission requestAfter a tenancy ends, a Remaining Family Member (RFM) claimant may request an RFM grievance hearing if he/she is not granted a lease to the apartment. The RFM grievance is a three step process as follows: An initial grievance hearing with the development housing managerAn automatic review of the managers decision by NYCHAs borough management departmentIf during the previous steps the Remaining Family Member claimant made any showing to support his/her claim to succession but he/she is still denied a lease, then the claimant may appeal to the Impartial Hearing Office for an administrative grievance hearing concerning the claim. RFM claimant has the burden to prove that he/she is eligible to succeed to the NYCHA lease.

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Repairs & Ticket Numbers19

Repairs - Call the Customer Call Center!

NYCHA is committed to excel in customer service and improve our residents experience. NYCHA asks public housing residents to call the Customer Contact Center (CCC) for assistance with both emergency and non-emergency repairs:

When calling our office about emergency and non-emergency repairs, please provide the repair request work order number(s) and the residents full name, address (including apartment number), and phone number

CCC was created to ensure uniformity and standardization of work orders throughout the Authority

Residents can call 24 hours a day, seven days a week, to receive a service date, time, and confirmation ticket number

A NYCHA representative will call the resident 24 hours before the scheduled appointment to confirm

The CCC provides interpretation services for residents who are limited English proficient to ensure they receive the best information available

The Office of Intergovernmental Relations will not override the CCC in regard to non-emergency matters

CCC Phone # (718) 707-77711920

What is a Repair Emergency?

EmergencyNo heatWater leakGas leak Elevator problemsExposure to lead based paint / asbestos Blocked sanitary sewer lineBroken front door or building entranceSmoke Detector out of orderElectrical Outlet outlet sparks/partial powerExtermination ratsRefrigerator out of orderWindow Guards damaged/missing Non-Emergency Unhinged closet doorKitchen cabinets/carpentry repairs Painting PlasteringLoose kitchen or bathroom tilesIndividual stove burner out of order504 Retrofit bathroom door retrofit Loose door handle Leaky faucets Refrigerator Freezer Door Gasket damaged/missing/ loose

Non skilled trade repair time: 10 days2021

Fix-It-Forward

Fix-It-Forward offers common-sense fixes to NYCHAs repair processTrack repairs and work order completion through dispatch communications, instead of through paper work slips Launch the MyNYCHA app, which will enable residents to create, submit, view, schedule/reschedule and update inspections/maintenance service requests 24/7.Schedule appointments in one call. Complex projects typically require multiple components (for example plumbing, carpentry, plastering, and painting) and require an individual work order to be opened for each part of the job. The initiative will allow residents and managers to schedule all repairs with one call.Address minor repairs in real-time when an apartment is inspected, instead of scheduled later.Invest in our infrastructure: The City allocated $300 million to a roof replacement program to complete repairs at the worst roofs in NYCHA during the next three years, addressing one of the primary causes of mold.

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Leased Housing Department Section 8 Housing Choice Voucher Program 23

Section 8 Applications

The Section 8 waiting list is closed to new applicantsNYCHA is not accepting any emergency applications. NYCHA is currently only accepting referrals from the Veterans Administration (VA) for the VASH program

NYCHA will continue to provide a Section 8 housing subsidy for current tenants who are already in an apartment

Section 8 applications will remain on waiting list until notified by NYCHA. No way to predict how long the wait is for an eligibility interview or voucher issuance The number of families reached for eligibility interviews depends on the availability of tenant based vouchers for each fiscal yearAs vouchers become available, applications are selected based on priority and application certification date

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Section 8 Program Overview

The Leased Housing Department administers NYCHAs Section 8 ProgramEligibility for this program is based on a familys gross annual income and family size. Families generally will pay 30% of their gross annual income.Rent subsidy, known as the Housing Assistance Payment (HAP), is paid directly to the landlord upon execution of the HAP ContractHousehold income and expense documentation must be submitted annually to determine continued eligibility for the programUnder HUD Housing Quality Standards (HQS), all Section 8 units must be inspected prior to the family moving in and regularly thereafterIf the unit or building fails HQS inspection, the landlord has 30 days to make the repairs before payments are suspended (24 hours for life threatening violations) . Residents must continue to pay their portion of the rent, even when subsidy is suspended.If the subsidy is suspended, the tenant will be issued a transfer voucher. The transfer voucher is valid for 120 days. The tenant has the option of transferring outside of NYC. This is called the Portability Option.

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Moving Forward: NextGen NYCHA25

Safe, Clean, and Connected Communities

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NextGen NYCHA Strategic Plan2626Engage Residents13) Transform from direct service provision to a partnership model 14) Leverage philanthropic dollars through a 501(c)(3)15) Connect NYCHA residents to quality employment2627

Thank you!

Questions and Answers 27