public administration reform - perspectives and challenges · quality; deliverability and cost...
TRANSCRIPT
Public Administration Reform - Perspectives
and Challenges
Innovation and Reform, experiences from The
Netherlands
Zagreb 22 April 2016
Sheraton Zagreb Hotel
Content
I. Background and rationale
II. Reforms in the Netherlands – key issues
III. The big issue: how to address reform agenda’s some potential approaches
Public Administration Reform - Perspectives and
Challenges
Key Public Administration Priorities in Croatia
I. Efficient client oriented public administration
II. Human resources development
III. Informatization of public services
“megatrends” for governments in the 21st
century
Demographic change- we are all getting older
Climate change – global warming – energy transition
Geopolitical position EU- Economic trajectories
Technological developments - digitalisation
Fiscal austerity
Public trust – transparency – information
Changes in nature of political environment
Future Trends in EU public Administration and Management: www.cocops.eu.
Government Programmes. Service-performance improvement: administrative force and cost-effective
Hervormingsagenda Rijksdienst Uitgangspunten voor overheidsdienstverlening pp.2
National policy issues are increasingly shaped by European (EU) or international playing fields. Environment, immigration, subsidies, business (procurement and tender), refugee crisis
The central government needs to adapt to new social trends, digitization and internationalization
Therefore government needs to have intrinsic (own) capacity to constantly (re) adapt –its organization and personnel to interact with the dynamics in society-business
Need for innovation in governance (rather than government) to be found with the right mixture between hierarchy, market and network management
Quality; deliverability and cost effectiveness: invest in HRM!
Government programmes budget cuts
and reduction in FTE’s
.
Reform programmes since 2000 Other Governance and State 2003-2009 New CS for Central Government 2009-2011 Compact Central Government 2011-2014 Reform Agenda Central Government 2014-2017
Reform Agenda Central Government I. :
Re-organisation into primary processes –
– from silo’s to horizontal approach
Key Issues Addressed
Difficulties coordination and implementation- between ministries
Same work done in various ministries-
Delivery and implementation to stakeholders fragmented – no a single entry
point- no one stop shop- no delivery at all
Measures
Decrease of ministries and smaller cabinet- nucleus of policy units Infrastructure and Environment
Economic Affairs and Agriculture
Police and Justice
EVERY ORGANISATION with semi independent status (ZBOs) Central Government can be used/ should be able/ to perform tasks and duties for other central bodies (Tax authorities- Social Insurance Bank-Student Loan)
Reform Agenda Central Government
Type
of w
ork
Ministry Ministry Ministry Ministry Ministry
Flexible policy teams
Policy nucleus
Policy nucleus
Policy nucleus
Policy nucleus
Clustering similar processes and target groups
Delivery organisation Delivery organisation
Delivery organisation
Supervision organisation
(inspectorates)
Supervision organisation
Supervision organisaiton
Integral central government infrastructure
Operations
(HRM/ICT//Facility/Real Estate)
Result one central “business unit for all operations” BZK)
Programme I. Programme II. Programme III.
One uniform HRM system
Competence-talent based HRM
All civil servants- one contract-new civil service law-first since 1929
Strong focus on Employability- Work to ~Work and ICT
One personnel service –P-Direct
Advice and change management
Decrease ICT Data Centers 60-5/6
One centralised suport office cleaning, catering, ICT support for central government, posting etc.
Real estate centrally managed and clustered – selling redundant office space
Action plan towards clustering – implementing – inspection agencies
Bailiff- subsidies-benefits- etc in one SSC
Introduction and implementation of uniform citizen registration
Further simply management structures
Reform Agenda Central Government II. 2014-2017 Focus on streamlining infrastructure and
operations, building on previous programmes
One central “business unit for all operations” Uitvoerings Organisatie
bedrijfsvoering Rijk “Central Implementation Support Organisation Central
Government Services” BZK)
Reform Agenda Central Government II. 2014-2017 Focus on streamlining infrastructure and
operations
Direct information access and processing
Streamlining Strategic HRM: 27.000 job description:
27 profiles
What to do- building blocks : towards joined–up
approach
SMART use of proven
international practice and technology
Strategic Ingrained
Vision: Strategic frame Understand
own context results and
legacies
Flexibility in timeframe Joined Up
Teams with required
competencies Leadership:
negotiation; and ICT
Engage key stakeholders –
regular updates and political
approval Do what is possible – state
i.e. three priority areas-
implementation plan
What to do- some building blocks: process and
planning
Prepare options for change of the overarching themes
Prepare and overarching, integrated public administration reform strategy
Build political consensus
Prepare integrated component reform programmes within the strategic framework
Prepare solid implementation plans for each of the reform programmes