ptcl 120513230510-phpapp02
DESCRIPTION
TRANSCRIPT
![Page 1: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/1.jpg)
![Page 2: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/2.jpg)
Plan &
Planning Tools
![Page 3: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/3.jpg)
Introduction• Plan
• Planning
• Types of Planning
• Planning Tools
• Introduction to Organization (PTCL)
• Historical Background
• Mission Statement
• Planning Tools Using in PTCL
• Probability Theory
• Merits of the Organization
• Demerits of the Organization
• Recommendations
![Page 4: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/4.jpg)
Plan
• Documents that outline how goals are going to be met including resource allocations, schedules, and other necessary actions to accomplish the goals.
![Page 5: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/5.jpg)
Planning
• A process that involves defining the organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive stet of plans to integrate and coordinate organizational work.
![Page 6: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/6.jpg)
Types of Planning
• Strategic Planning• Operational Planning• Short Term & Long Term• Specific & Directional Planning• Frequency of Use• Standing Plans
![Page 7: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/7.jpg)
Strategic Planning Tools
• Forecasting• Budgeting • Scheduling • Break Even Analysis • Benchmarking
![Page 8: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/8.jpg)
Introduction to Organization
Pakistan Telecommunication
Co. Ltd.
![Page 9: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/9.jpg)
Historical Background• 1947: Post and Telegraph department establish• 1962: Pakistan telegraphs and telephone department• 1995: about 5% of PTCL assets transferred to PTA, FAB
arid NTC• 1996: PTCL formed listed on all stock exchanges of
Pakistan• 1998: Mobile and internet subsidiaries established• 2000: Telecom policy finalized• 2003: Telecom deregulation policy announced• 2005: Privatization (49%)
![Page 10: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/10.jpg)
Mission Statement
• To lead telecom operator in Pakistan ensuring customer satisfaction using state of the art, technology with a view to shareholder’s value
![Page 11: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/11.jpg)
Organizational Chart
Chairman
DG HR DG Finance DG Development DG Operations
Director HR
GM/s HR
Manager/s
HR Staff
Director Finance
GM/s Finance
Manager/s
Finance Staff
Director Development
GM/s Development
Manager/s
Development Staff
Director Operations
GM/s Operations
Manager/s
Operations Staff
![Page 12: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/12.jpg)
Planning tools used in PTCL
• Budget • Probability Theory • Scheduling• PERT Network Analysis
![Page 13: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/13.jpg)
Planning tools used in PTCL
• Budget• A budget is a numerical plan for allocating resources
to specific activities e.g.
Description 2003 2004
Domestic 47,177,699 42,926,228
International 19,140,979 18,988,400
66,318,678 61,884,628
Telex 91,069 139,209
66,409,747 62,023,837
Telegraph 16,887 16,891
66,426,624 62,040,728
![Page 14: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/14.jpg)
Planning tools used in PTCL
• Probability Theory• Probability means expectation of a particular situation.
Every organization makes their expectation of different things e.g. expected rate of future salaries, number of skilled employees, etc.
• Expected rate of increase per annum in future salaries 8%.
• Expected rate of return per annum on investments by funds 10%
• Actual return on investments Rs. 3,310,530 thousand Indexation of pensions 5%.
• Expected withdrawal rate based on Experience.
![Page 15: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/15.jpg)
Merits of the Organization
• Organized• Balance Organizational Resources• Assistance in Purposeful & Orderly Activities• Prediction of Future & Achievement
![Page 16: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/16.jpg)
Merits of the Organization
• Free Local Call of in Ramadan
![Page 17: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/17.jpg)
Demerits of the Organization
• Delays Action• Inefficient Complaint Department• Wrong Billing• Network Capacity
Complaint Cases
![Page 18: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/18.jpg)
Recommendations
• Immediate Response to the Customer• Increase Network Capacity • Improve Complaint Department• Proper Billing to the Customer
![Page 19: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/19.jpg)
![Page 20: Ptcl 120513230510-phpapp02](https://reader038.vdocuments.us/reader038/viewer/2022102804/54c51e6d4a7959302b8b4765/html5/thumbnails/20.jpg)