Presented by Abhishek, Sagarika, Olya & Sapna

PSYCHOLOGICALHARRASSMENT

Summary

Mobbing = Psychological Harassment;

Mobbing ≠ Normal Conflicts;

Negative effects on health and quality of life:...signs of mobbing include declining morale, decreased profits, decreased productivity,

lower work intensifi- cation, declining commitment, low job satisfaction, and

motivation...leading to decreased profits (Sheehan, 1999)

Different reasons for developing of mobbing;

Different prevention methods of mobbing;

How to detect mobbing and how to deal with it.

Harassment comes from the French word

“Harasser” which literally means to sic a

“dog on someone” without provocation

Harassment of a different kind

Evaluation of definition of Mobbing

Konrad Lorenz used to describe animal behaviors (1960s);

Dr. Peter Paul Heinemann used to describe the behaviors of children (1970s);

Dr. Leymann used it to describe the group violence;

Mobbing delineates negative communicative actions, directed against an individual

by one or several others, and often and over a long period of time, characterizing

the relationship between perpetrator and victim (Leyman, 1984).

Psychological harassment is:

...any vexatious behaviour in the form of repeated and hostile or

unwanted conduct, verbal comments, actions or gestures, that affects an

employee's dignity or psychological or physical integrity and that results

in a harmful work environment for the employee (Bill 143 – Quebec).

Five categories of Mobbing in a work environment (Harvey and treadway, 2009)

1. Name calling by a bully in public

2. Increasing work pressure to perform on one individual/group beyond

the level of expectations of others in the organization

3. Sexual harassment of co-workers generally by individuals with a power

differential

4. Physical abuse or harm to a stigmatized individual or group

5. Using a scapegoat by placing the fault for failure on a stigmatized

individual or group in the organization

Psychological harassment is on the Rise…

According to a recent study by the national Institute for Occupational

Health and Safety (NIOSH) bullying in the workplace is on the rise.

24.5% of companies surveyed indicate that bullying has taken place;

10.5% involving bullying by external customers.

More women are becoming bullies.

Preventive Measures

What can you do as a Employee/victim?

Recognize that bullying is about control

Realize that it’s not your fault

Leave the division/organization

Keep a detailed diary and paper trail

As a employee / victim you can…

What can you do as an Employer?

Prevention Guide for Employers(source:http://www.psychologicalharassment.com/downloads/c_0250a.pdf)

Different forms of organisational responses to workplace harassment (Salin D, 2009)

Organisational responses to harassment. (Salin D, 2009)

MOBBING AT WORK PLACE

https://www.youtube.com/watch?v=-bhrqQ5zNmc

Keep in Mind

Conflict happens.

Situations happen.

Remember: The only thing you can truly control is how you choose to respond.

TOGETHERWe can Make a Difference!

References

Bechamp L.:Psychological Harassment Provisions in Quebec Labour Law“,

2005http://www.internationallawoffice.com/newsletters/Detail.aspx?g=6104

e447-ea59-4028-8800-98a52d65ae88(accessed on 06.11.2014)

Cassitto M.G., Fattorinin E., Gilioli R., Rengo C.(): „Raising awareness of

Psychological Harassment at Work“, Institut Universitaire Romand de Sante ́ au

Travail, 1-40.

Harvey M., Treadway D., Thompson J. (2009): „Bullying in the 21st Century

Global Organization: An Ethical Perspective“, Journal of Business Ethics 85:27–

40.

PartnersGlobal, 2014.

http://www.partnersglobal.org/how/conflict-resolution

(accessed on 06.11.2014)

References

Salin D. (2009): “Organisational Responses to Workplace Harassment: An

Exploratory Study, 1-27.

Sheehan, M. (1999): „Workplace Bullying: Responding with Some Emotional

Intelligence“, International Journal of Manpower 20, 57–69.

Prevention guide for employers of the big business sector, 2009

http://www.psychologicalharassment.com/downloads/c_0250a.pdf

(accessed on 06.11.2014)

Workplace Bullying, 2014

https://www.youtube.com/watch?v=-bhrqQ5zNmc

(accessed on 06.11.2014)