PSP – IT Design and Development

PSP IT Design and Development

Who We Are: PSP are a full service IT Design and Development House company with expertise working across a variety of sectors including Chartered Institutes, Law, Science and Retail.

Quality Management Standards are an important core value of our business and we are proud holders of ISO9001:2008 Certified.

What We Do: Through our award winning team of experienced and skilled programmers, we offer a full in-house solution for IT and Business Process solutions, IT and Project Management, Business Process Engineering, Application Development, Technical and Outsourced IT Support.

This includes expert knowledge of Legacy Systems Integration, API and Partner integration. PSP are well placed to support you with your IT requirements ensuring that front end websites integrate seamlessly into any 3rd party systems and supports back end activities.

PSP Offices Based in Spalding

South Holland Business Awards“Recognising Success”

PSP-IT Design & Development• Regional Winner Business of the Year Award

2016

• Winner of Business of the Year Award 2014

• Highly Commended Apprentice Award 2014

• Winner of IT & Communications Award 2013

• Headline Sponsors for 2015 & 2016

• Designed & Sponsored SHBA 2016 Website

• Working with Lincolnshire Chamber of Commerce

Development Services

Development Services

• Experienced Team of In-House Designers, Developers & Analysts

• EPiServer & Umbraco CMS platform development

• Responsive Website Design (RWD)• Quality maintenance and support

• Extensive experience building bespoke SharePoint intranet sites

• Application design & development• Configuration & installation• On going maintenance support

Development Services

• Data extraction & Data manipulation• Integration of new front end applications

into legacy systems• Data extraction without replacing old

existing software• Front end website to back end office

system integration

• Tailor made system solutions• Specialists in introducing workflow to remove

non value added activity• In-house creators of bespoke software

requirements

Legacy Systems SupportGeneralPSP has expert knowledge of working with Legacy Systems. From supporting a stand alone database to a wider range of software applications. We offer you full support of your existing system, whilst bringing you fully up to date with the latest technologies on your current system.

PSP supports CIPS database which encompasses Membership, Events and Exam bookings. We ensure API’s (Application Programming Interface) talk to a number of systems including a website and finance system. The application is built using PowerBuilder on a SQL 2000 database.

Supporting and developing the Helpdesk and Sales System in order bring the existing dated application up to date with current technologies. This involves supporting multiple technologies.

Supporting legacy CRM and now key development partner for maintaining and developing the CRM going forward (unable to disclose application due to confidentiality agreement with original supplier)

Products

Product Portfolio• All products have been designed and developed with the end user in mind. Focus is on removing

non value added activity, using workflow technology and task creation to remove the need for multiple internal emails and duplicate spread sheets

• Reporting Dashboards deliver real time information on Company, Departmental and Individual Performance, allowing informed business decisions to be made, on time, every time

Customer Services Aftercare

Customer ServicesOur dedicated Customer Services Team ensures that Customer Focus is paramount, co-ordinating activities to deliver a consistent, high quality service and achieve the required solution for the client through:• A knowledgeable and consultative approach• Project Management with clearly defined deliverables• ‘Right first time’ Quality Assurance• Implementation and training• Warranty and maintenance services• Online Helpdesk / telephone support• Monthly reporting / regular Account reviews• Managed services

Interaction and Project Management

• Regular written and verbal project reviews throughout the project lifecycle

• Production of clear and concise project plans detailing progress, deliverables and key milestone dates

• Ensure your project is delivered right first time. On time, every time

• Plan to succeed; no hidden surprises

Core Values

Customer Services TeamCustomer Service Manager:

Responsible for coordinating day to day activities for the team, managing customer communications and ultimately responsible for meeting all our client commitments. Above all ensuring a knowledgeable, consistent and timely service which is adaptable to meet the changing needs of our clients.

Customer & Project Support Assistants:

Our dedicated team of Customer & Project Support Assistant are responsible for dealing with customer queries, testing systems developed by PSP and managing customer queries and Helpdesk requests, ensuring all requests are dealt with swiftly, efficiently and within SLA.

Administration Support:

Administration Support representatives play a key role in ensuring we meet all our commitments supporting the department manager and project support assistants in a variety of activities, including the provision of various ‘managed services’ outsourced to PSP from some of our clients.

Achievements

ISO 9001:2008 Quality Certified since 2013

Microsoft Silver Application Competency Development Partner since 2012

Investors in People Bronze Accredited since 2013

Our Client Portfolio

Property Management Education

General ManufacturingIT Service & Support Law

Local Authority

Vehicle Parts Manufacturing

Oil IndustryWaste Disposal

Business Development Event Management Medical Childcare Nursery

Trade Supplier

Science

Trade Supplier

Education

Trade Supplier

Horticultural

Fresh Produce

Thank You