prwd software service - user-centered designed it systems for small manufacturers
DESCRIPTION
PRWD present on the business and system challenges for manufacturers, and what their User-Centered Design approach to developing made-to-measure systems means for small manufacturers. The presentation includes a case study of how PRWD systems helped reduce staff time by 86% by implementing a user-centric business system tailored to their unique requirements.TRANSCRIPT
“Made-to-measure IT Systems for Small Manufacturers”
by Paul Rouke and Rob KnightPRWD
16th June 2009
What is the background to PRWD?
7 years experience focused on:
– improving conversion rates
– increasing average order values
– improving number of returning visitors
– converting offline shoppers to online shoppers
Paul Rouke joined 1st e-commerce team in 1999 in design and usability role
What do PRWD do?
A few clients we work with directly
A few clients we work with through agency partners
Improve performance of existing websites and applications
Design and build high performing websites/systems/applications
What do PRWD focus on?
The end user
Our key manufacturing experience
A client since January 2006
Implemented their new online marketing strategy
Delivered improved revenue-per-employee of over 95%
A client since March 2008
Delivered their new internal business system
Delivered an 86% reduction in information processing time
Became an approved practitioner in 2008
Provided evaluation of manufacturers e-commerce market opportunity
What manufacturers suit our services?
Size – 30 – 100 employees approx.
Location – North West England
Existing ERP system – none
Which companies can benefit?
•Fast growing SME’s who need software to manage systems and processes as they grow
•Businesses with large amounts of paperwork and spreadsheets
•Businesses where their staff spend considerable time doing repetitive tasks
•Businesses who have used the same internal systems for over 10 years
•Businesses with staff or engineers on-the-road or home-workers who need access to
business or client information
•Businesses not looking for software which is all-singing and all-dancing – instead it
does just what they need it do to improve their efficiency and staff productivity
Typical challenges a manufacturer may have
•Family run manufacturing business who have used the same systems and processes for
the last 10-15 years
•Processes including job cards are predominantly paper-based
•Stock control is heavily reliant on individuals
•When production increases there is a strain on the business due to the over-reliance of
manual input
•A few spreadsheets are used along with accounting software, but the rest of businesses
critical data is paper-based
•If a key employee was ill or off work there is significant intelligence that is lost with most
data not being IT based
Without addressing these challenges, it can lead to...
Challenges from traditional business systems
How traditional business systems are made
What business owners have to weigh up
How are PRWD different?
How do we design systems?
User-Centered Design
Case Study
Company
Challenges
Winning Hearts& Minds
Our Approach
The SolutionCustomerComments Results
Company
•Family run manufacturer
•Approx. 40 staff
•Paper based systems
•£1.5 – 2m t/o
Challenges
Their paper based system has worked for 15 years – how can it be replicated exactly?
Their key staff have worked their for over 10 years and are resistant to change
They have heard experiences from bigger manufacturers who had difficulty implementing
enterprise resource planning systems
When sales volume increase their manually driven processes almost fall over
A job can be processed through their factory before the paperwork has reached their office
Finding order information and job cards means searching through lots of paperwork
Winning Hearts and Minds - before
“there isn’t a system in the world that can be tailored to our exact
processes”
“we shouldn’t be wasting our money on expensive,
fancy systems”
“why can’t we stick with our current systems –
we’ve used them for the last 15 years”
Our approach
Our method
Our method
Our method
The solution
Customer comments (what C&O Coatings have to say)
Winning Hearts and Minds - after
“I couldn’t wait for the system to go”
“I can see it not only saving us money but actually making us
money”
“It’s so much quicker to process and find
information”
The results
86% Average reduction in time spent on order entry
75% Quicker to find order information when responding to customer queries
50% More time for key shop floor operatives to focus on primary tasks
PLUS
Dramatic improvement of handling non-conformancesSignificant improvement to handling customer returns
Take-outs
We are looking to meet with manufacturers who…
Don’t have an existing ERP system
Are not looking for a large scale ERP system with training and support
Have a budget of at least £15k to modernise their internal systems
We are looking for…
Referrals into manufacturers fitting some of the criteria presented
Partnerships with organisations working with manufacturers
Opportunities to present to groups of manufacturers
Go to:www.prwd.co.uk/manufacturers
to see:
• this presentation
• more detailed information
• videos
• plus E-commerce services for manufacturers
Thankyou for listening to
“Made-to-measure IT Systems for Small Manufacturers” by Paul Rouke and Rob Knight
Paul Rouke – User Experience DirectorRob Knight – Lead Technical Architect
Office: 0161 918 6729Web: www.prwd.co.uk
Email: [email protected]
Any questions?