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12/Dec/2007 PROWE Project Event #1
Making the catalogue a good place to belipstick, cowbells and
serendipityDave Pattern, Library Systems Manager
University of [email protected]
http://slideshare.net/daveyp
12/Dec/2007 PROWE Project Event #2
Contents• does your OPAC suck?• OPAC survey findings• experiences at Huddersfield• other libraries• OPAC 2.0• further OPAC survey findings
Creative Commons Attribution-Noncommercial-Share Alike 3.0 License
http://creativecommons.org/licenses/by-nc-sa/3.0/
12/Dec/2007 PROWE Project Event #3
Does Your OPAC “Suck”?
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“More Cowbell” …huh?
“Used to express that something is deeply lacking oomph... to express that something
is far from perfect, needs repair, fixing, rectifying.” (everything2.com)
12/Dec/2007 PROWE Project Event #8
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The OPAC as a Pig• “After all, you can put lipstick on a pig,
but it's still very much a pig.” (Roy Tennant discussing the OPAC, Library Journal, 2005)
• “Never try to teach a pig to sing; it wastes your time and it annoys the pig.” (attrib. Robert Heinlein, author)
12/Dec/2007 PROWE Project Event #11
Pig Ugly?
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“Kissy, Kissy?”
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OPAC Survey (2007)• On a scale of 1 to 10 (where 1 is
extremely unhappy and 10 is extremely happy), how happy are you with your OPAC?
5.1
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OPAC Survey (2007)• One criticism of OPACs is that they
rarely have cutting edge features that our users expect from a modern web site. On a scale of 1 to 10, how well do you think your OPAC meets the needs and expectations of your users?
4.5
12/Dec/2007 PROWE Project Event #15
OPAC Survey (2007)• On a scale of 1 to 10, how easy do you
think one of your average users finds your OPAC is to use?
4.6• On a scale of 1 to 10, how important do
you think it is that an OPAC is easy & intuitive to use?
9.2
12/Dec/2007 PROWE Project Event #16
Experiences at Huddersfield• definitely not OPAC 2.0• enhancements to the existing OPAC
– user suggestions from surveys– “2.0” inspired features– borrowing good ideas from other web sites – new features launched with no/low publicity– “perpetual beta”
• required staff buy-in and a willingness to experiment and take risks
12/Dec/2007 PROWE Project Event #17
Spell Checker• we monitored keyword searches over
a six month period and discovered approx 23% of searches gave zero results– most OPACs present the user with a
“dead end” page– a good search engine should still give
the user options on a failed search (“did you mean?”)
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Spell Checker
12/Dec/2007 PROWE Project Event #19
Keyword Suggestions• failed keyword searches are cross
referenced with www.answers.com to provide new search suggestions
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Keyword Suggestions
12/Dec/2007 PROWE Project Event #21
Borrowing Suggestions• we had details of over 2,000,000 CKOs
spanning 10 years stored in the library management system and gathering virtual dust
• Web 2.0 – “Data is the Next Intel Inside1”• historic circulation data can be mined2 to
uncover the hidden trends and links between potentially disparate library items
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Borrowing Suggestions
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Ratings and Comments
12/Dec/2007 PROWE Project Event #24
Other Editions• uses FRBR-y web services provided
by OCLC and LibraryThing to locate other editions and related works within local holdings– OCLC’s xISBN1
– LibraryThing’s thingISBN2
12/Dec/2007 PROWE Project Event #25
Other Editions
12/Dec/2007 PROWE Project Event #26
Email Alerts
12/Dec/2007 PROWE Project Event #27
RSS feeds
12/Dec/2007 PROWE Project Event #28
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“If you build it, will they come?”
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also borrowed other editions serendipity did you mean
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Increase in Usage"Did You Mean" - 2006/07 Compared
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Increase in Usage"People Who Borrowed This..." - 2006/07 Compared
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Lipstick on the Pig“We need to focus more energy on important, systemic changes rather than cosmetic ones. If your system is more difficult to search and less effective than Amazon.com, then you have work to do. After all, you can put lipstick on a pig, but it's still very much a pig.” (Roy Tennant, Library Journal, 2005)
12/Dec/2007 PROWE Project Event #37
Problems ...Challenges!• there was no formal process for
discussing and agreeing new OPAC features– so we organised a web/library 2.0 afternoon for staff
• some initial scepticism from staff– would users think borrowing suggestions were
formal recommendations from the library?– aren’t borrowing suggestions just for selling books?– how relevant will the suggestions be?
• would sudden changes confuse users?
12/Dec/2007 PROWE Project Event #38
Solutions• encourage suggestions from staff• include users in decision making
process• encourage play and experimentation• don’t be afraid to make mistakes!• look widely for ideas• “build crappy prototypes fast”• monitor usage
– if usage is poor then remove it
12/Dec/2007 PROWE Project Event #39
Playing and experimenting
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Searching for books by colour
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Search visualisations
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Search visualisations
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CKO visualisations
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New! Keyword cloud (prototype)
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New! Keyword cloud (live OPAC)
12/Dec/2007 PROWE Project Event #46
Other Libraries• Ann Arbor District Library• North Carolina State University
(Endeca)• LibraryThing for Libraries• Open Source OPACs
12/Dec/2007 PROWE Project Event #47
Ann Arbor District Library• early adopter of “2.0” (John Blyberg)• OPAC deeply embedded in Library
portal• virtual catalogue cards (with graffiti!)• user tagging, ratings, and reviews• borrowing suggestions• RSS feeds• http://www.aadl.org/catalog/
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North Carolina State University
• facetted browsing• http://www.lib.ncsu.edu/catalog/• http://endeca.com
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LibraryThing for Libraries• integrates LibraryThing data into the
OPAC– tags– borrowing suggestions– other editions
• www.librarything.com/forlibraries/
12/Dec/2007 PROWE Project Event #53
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Open Source OPACs• Scriblio (formerly WPOpac)
– uses WordPress (blogging software)• VuFind
– uses PHP & MySQL• Lucene & Solr
– Project Backlight (Univ. of Virginia)– FacBackOPAC– Huddersfield (blog post)
12/Dec/2007 PROWE Project Event #56
12/Dec/2007 PROWE Project Event #57
The Traditional Vendors• Talis Platform
– “an environment for building next generation applications and services”
• Ex Libris Primo– “one-stop solution for the discovery and
delivery of local and remote resources”• Innovative Interfaces Encore
– “goes beyond the online-catalog model to provide a better patron experience ”
12/Dec/2007 PROWE Project Event #58
OPAC 2.0• “The best way to predict the future is
to invent it.”(Alan Kay, computer scientist and
former Xerox PARC researcher)
• “The future is here. It's just not widely distributed yet.”
(William Gibson, science fiction authorand creator of the word “cyberspace”)
12/Dec/2007 PROWE Project Event #59
OPAC 2.0• shopping list of features:
– spell checking (“did you mean?”)– relevancy ranking, search refining, and facets– manual recommendations (“best bets”)– automated suggestions (based on both global
and user-specific data)– user participation (“read-write OPAC”)– foster communities of interest
12/Dec/2007 PROWE Project Event #60
OPAC 2.0• shopping list of features:
– improve serendipity– expose hidden links between items– APIs and Web Services to expose data– promote unintended uses– user personalisation– embed external data (e.g. Wikipedia,
LibraryThing)– RSS feeds and OpenSearch
12/Dec/2007 PROWE Project Event #61
Quick OPAC Survey – Features
• Please rate how important you feel the following features are to your users in a modern OPAC.– embedding the OPAC in external sites (e.g. portals) 8.7– “did you mean” spelling suggestions 8.6– enriched content (book covers, ToCs, etc) 8.4– RSS feeds (e.g. new books, searches, etc) 7.8– facetted browsing (e.g. like NCSU Library) 7.4– “people who borrowed this” suggestions 6.5– user tagging of items (i.e. folksonomy) 6.1– user added comments and reviews 6.0– personalised suggestions (e.g. like Amazon) 5.9– user added ratings for items5.7
12/Dec/2007 PROWE Project Event #62
Implementation of Features
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12/Dec/2007 PROWE Project Event #63
Features – Future Trends?Rate of I ncrease of Feature I mplementation
72%130%
28%
137%
311%279%
189% 167%
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Importance (getting soon)Feature I mportance
8.7 8.6 8.47.8
7.4
6.56.1 6.1 6.0 5.7
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8.48.9
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importance (all) importance (already got) importance (getting soon)
12/Dec/2007 PROWE Project Event #65
Technology Adoption Lifecycle
12/Dec/2007 PROWE Project Event #66
Technology Adoption - Now
12/Dec/2007 PROWE Project Event #67
Technology Adoption – Q1 08?
12/Dec/2007 PROWE Project Event #68
Importance – UK respondents
8.6
8.17.8
7.2
6.5
5.95.7
5.45.8
5.3
8.7 8.8 8.6
7.97.7
6.76.2 6.2
6.0 5.9
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did yo
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UK respondents non-UK respondents
12/Dec/2007 PROWE Project Event #69
Thank you!
http://www.daveyp.com/blog/