providing a national careers advice via email service lucy madahar graduate prospects
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Providing a national careers advice via email service Lucy Madahar Graduate Prospects. Overview. Graduate Questiontime Aims & rationale Staffing Technical design Marketing the service Types of careers queries Key results Issues for graduates. Graduate Questiontime. - PowerPoint PPT PresentationTRANSCRIPT
Providing a national Providing a national careers advice via careers advice via
email serviceemail service
Lucy MadaharLucy MadaharGraduate ProspectsGraduate Prospects
OverviewOverview Graduate Questiontime Aims & rationale Staffing Technical design Marketing the service Types of careers queries Key results Issues for graduates
Graduate QuestiontimeGraduate Questiontime Free careers advice via email/internet service for graduates
available on prospects.ac.uk
Services for Graduates project (CSU/AGCAS)
Harris review
24/7 access to careers support
Decline of the formal Mutual Aid system
Web-based database with integrated monitoring, admin and client feedback systems
Meet Guidance Council quality standards/Matrix
“Highly commended” national career award from ICG
Choosing a modelChoosing a model CounsellingCounselling Medical Adviser is in control of progress Open-ended & process oriented Focus on what is wrong:
defining the problem and fixing what’s broken
One-on-one in-person interactions: the 50-minute hour
Good model for psychological issues and crisis situations
CoachingCoaching Proactive Client is in control of
progress Goal-setting focus Outcome-oriented Structured Assignments Shorter interactions Phone, e-mail interactions
OK
Role of the careers advice Role of the careers advice providerprovider
Traditional roleTraditional role CAS’s seen as a rescue
operation Graduates are the passive
recipients of therapeutic advice and a “job”
Pragmatic rolePragmatic role CAS’s seen as a vehicle for
career self-management Graduates can actively learn
to build on the strengths of their education and experience, and use their inner capacities for creating their own futures
CAS’s seen as the bridge between where graduates are and where they want to be
Target audienceTarget audience
Available to EEA graduates (including HND Diplomates and new 2 year degree graduates)
Graduated from university within the last 5 years
Seeking work and/or study within the UK
Questions in English language
Referrals given to non-eligible users
StaffingStaffingWho is the E-Guidance team?
Working hours & remote working
Team communication
Professional development & support
Information resources
Technical issuesTechnical issuesRelationship with system not with adviserMachine capability of clients IT capability of clients and advisersNot just an email system Integrated monitoring and client
feedback routinesClient and adviser securitySecure web-enabled database
Graduate Questiontime Graduate Questiontime systemsystem
Registration required One query, one answer is normal 10% submit more than 1 query One enquirer, interchangeable advisers Anonymous advisers No specialisation : generic advisers Advisers also deal with first level enquiries All can see each others’ responses Quick response times
Marketing issuesMarketing issues Dealing with a
transient population Manipulating demand Marketing activities
Prospects.ac.uk home page
My Prospects email messages
E-Prospects Graduate Prospects
publications HE Careers Services Posters Graduate Fairs
Results of Marketing
Key resultsKey resultsNumber of users/queriesPeak times Types of queriesSubject of queriesTime managementMatrix quality standards
Issues for graduatesIssues for graduatesAccessing careers advice at a
time/place to suit themKeep it simpleQualified careers advisersConfidentialityResponse timesContacting the same adviser
What have I learntWhat have I learnt IAG at a distance: quantity & quality
Managing a remote team
Predicting demand & promoting the services
Email/Internet as one of several guidance mediums is here to stay Successfully provided quality IAG available 24 hours per day, 7
days per week via the Internet from anywhere