providerconnect chapter iii...
TRANSCRIPT
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ProviderConnectChapter IIIIntroduction
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Provider Registration
After a provider has obtained their NPI number
and Medicaid provider number the next
process is to contact Beacon Health Options
EDI help desk 1-888-247-9311
This department will then assist with your user
name and password.
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ProviderConnect Login
The new user ID and password will be used to
access the Beacon Health Options
ProviderConnect® system.
ProviderConnect can be accessed from here:
https://www.valueoptions.com/pc/eProvider/providerLogin.do
ProviderConnect will allow you, the provider to
enter initial and concurrent authorizations, look
up consumers and enter claims directly into the
Beacon Health Options system.
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ProviderConnect Login cont’d
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Enter your Provider ID
Enter your Provider Password
Select Log In
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Authorization Request
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Select “Enter an Authorization Request”
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Disclaimer Acknowledgement
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Select “Next” after reading Disclaimer
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Member Search
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Member Verification
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Enter the member’s identifying information
Select “Next” after verifying member information
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Release of Information Consent
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1915(i) services are a part of the Maryland mental health services
Select the first choice for option
Select “OK”
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Service Information
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The next several screens are important to ensure that the
correct requested service is submitted
The specific information being requested include:
• Provider Service Location – where records are kept and/or clients
are seen for services
• Requested Service Start Date
• Level of Service: Select “Outpatient / Community Based”
• Type of Service: Select “Mental Health”
• Level of care: Select “1915(i) Services”
• Type of Care: Select the service type from a drop down of
allowable 1915(i) services
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Provider Location
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Enter Provider ID and Select the 1915(i) office location
Select “Next”
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1915(i) Service Description
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This page captures the specific 1915(i) service description a provider is
submitting for review
Date of service, Level of Service, Type of Service, Level of Care and Type of
Care are all required to process each authorization
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Authorization Attachment
Please attach a Plan of Care (POC) to your request for services.
POC is a requirement for authorization approval
The POC must be from the Care Coordination Organization (CCO) and must identify
each provider submitting a request for services
Provider goals, agency name and any assigned staff should be included on the POC
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Type of Services Tab: Contact Inforamation
Provider Contact Information is required in the event additional information is needed
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Type of Services Tab (cont’d)
Select Provider Service and Location located on slide #12 to access this page
1915i youth will have Medicaid funding and are not “Courtesy Review”
Select V-Value Options as the agency this information is intended
Enter information about the legal guardian
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Federally Mandated Reporting Data
Complete the federally mandated additional reporting data questions including the
section on disability status
For initial authorization requests, provider may select “Not Available”
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Authorization Narrative
The narrative box is a place where provider can highlight any additional
information
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Clinical Criteria
Providers must complete the Clinical Criteria (Hyperlink is highlighted in Red on previous slide #16)
Indicate whether services are for Individual or Group
All sections for the Initial Authorization must be completed: I, II & III
Note: 1915(i) shall replace references made to “RTC Waiver”
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Clinical Criteria (cont’d)
For Concurrent Service Requests, the Criteria for Ongoing Authorization must include selecting both
A & B choices.
Note: 1915(i) shall replace references made to “RTC Waiver”
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Diagnosis Tab
This tab is not required
This question should be answered “NO” for all 1915(i) services EXCEPT Respite
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Diagnosis Tab (cont’d)
Select Behavioral Diagnoses (Use the drop down box to select the appropriate public mental
health system diagnostic code)
If selecting multiple diagnoses list the primary behavioral diagnosis code entered first
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Diagnosis Tab (cont’d)
Select a Diagnosis Code (Use the drop down box to select the appropriate primary medical
diagnosis)
Select “None or Unknown” if applicable
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Diagnosis Tab (cont’d)
Select Social Elements Impacting Diagnosis (Select all that apply)
Select “Unknown” if applicable
Use drop down box if completing any Functional Assessment and enter Assessment Score
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Substance Use Tab
This tab is not required for this type of request
Select Next
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Individual Plan Tab
This tab is optional and may be used to enter clinical information and treatment goals for the
participant
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Supported Employment Tab
This tab is not required for this type of request
Select Submit
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Results Tab
The Results of your inquiry submission for authorization are presented
The authorization requires additional clinical review and is in a “Pended” status
If further information is needed, the 1915(i) Liaison will be in contact with the provider
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Results Tab (cont’d)
There are Authorization Printing and Downloading Options that are available on the Results Tab
Providers will not be able to contact Beacon to reproduce authorization results
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Chapter III – Attestation Page
Adhere to the program model as set forth in COMAR 10.09.89.05
Please complete and return to Beacon Health Options email address at
[email protected] or fax to Provider Relations at 410-691-4001.
By signing this document, I declare that I have reviewed Chapter III: ProviderConnect Introduction.
_________________________________________________________________
Signature of representative
__________________________________________________________________
Print name and title
__________________________________________________________________
Applicant organization name
Phone: ____________ Fax_______________ Email______________________________
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Thank You
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