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Provider Portal-Accessing Documents and Inbox

User Manual

PROVIDER PORTAL:ACCESSING REFERENCE DOCUMENTS & MESSAGE INBOX

Provider Portal-Accessing Documents and Inbox2Page

Table of Contents

View Broadcast History…………….…………………..……………………………..……….…..3

Access Reference Documents ………..…………………….……………………………………5

Access Message Inbox.…………………………………………….……………………………….8

Write a New Message………………………………………………………………………9

Respond to an Inbox Message…………………………………………………………..14

Delete a Message…………………………………………………………………………..16

Write and Out Of Office Message………………………………………………………17

Access Other Info……………………………………………………………………………………18

Frequently Asked Questions…………………………………………………………….18

Contact Us…………………………………………………………………………………….19

Contact Details………………………………………………………………………………………20


View Broadcast Messages

Upon user log in, the broadcast message is displayed in a dialog box.

The broadcast message is usually a key update that is sent to all users.

To view the historical broadcast messages, from the profile drop-down list,

click Broadcast History.

View Broadcast History


View Broadcast Messages

The list of broadcast messages is displayed in chronological

order (from newest to oldest).

View Broadcast History


Reference Documents

The CareMore Provider Relations team uploads several

reference documents and newsletters for the benefit of users.

To view the documents, click Documents.

There are two types of documents uploaded in this section:

• General Reference Documents

• Provider Communication Documents

To view the general reference documents, click General Reference.

Access Reference Documents


General Reference DocumentsGeneral reference documents consist of general CareMore information, patient education materials, and provider portal training materials.

• To open a particular document, select the year and the state under which the document is placed.

• Click the document name.

The reference document opens as a PDF file.



Provider communications consist of newsletters and information alerts.

Upon clicking Provider Communication , the documents

will open in a separate window.


Provider Communication Documents


Message Inbox

Providers can send messages to other providers, any CareMore users, or any

CareMore user role, as a group or individually. To access the message inbox,

click Inbox.

The Inbox page appears. The messages are displayed in the inbox.

The list of sent emails

are available in Sent Mail.

To write a new email, click

Compose.

Access Message Inbox


Write a New Message

If you know the recipient’s email address, you can type in the TO…

text box. If not, you can search for the address from the Portal.

To start your search, click TO….

The USER DETAIL dialog box appears. Select the recipient

category from the list provided:

• Provider

• Caremore user

Type a part of the USER ID or USER NAME and click Search.



A message appears stating the recipient is

added in the Compose page.

Close the dialog box.

Write a New Message

The list of IDs/names matching the keyword

given is displayed.

• Select the recipient ID from the list.

• Click Add.



The recipient’s address is added in the TO…

text box.

To attach a document in your message,

click Attachments.

The Add Attachments dialog box appears.

To select the file, click + Choose file.

Write a New Message



Type a description about the attachment.

Click Add.

Note

You can attach multiple documents in the

message. To attach another document, close

the dialog box and click Attachments again.

Write a New Message

Go to the folder in which the file is saved and

select the file to be attached. Click Open.



Write a New Message

• Type the subject of the email in the

Subject text box.

• Key in the details in the Message

text box.

• Click Send Message.

Note

Message transmission from the sender to

receiver is real time but the inbox count is

refreshed every 20 seconds.




To respond to a message in the inbox, select

the message.

Respond to an Inbox Message

The message appears.

Click Reply.



Click above the body of the email

and type your response.

Click Send Message.

Respond to an Inbox Message

An alert message appears stating

the message is sent.


Delete a Message

You can delete a message from Inbox or Sent

Mail items. To delete a message, select the

message and click Delete.


An alert message appears asking you to

confirm the deletion.

To confirm, click Yes.

The email is deleted. The deleted messages

are saved in Trash.

Note

All messages are retained for six months.



To write an out of office message,

click Out of Office Settings.

Write an Out of Office Message

Out of Office Settings dialog box appears.

• Select the duration from the From Date/Time

and To Date/Time sections.

• Type the auto-response that you want to send

in the Auto Reply Text section.

• Click Submit .


Frequently Asked Questions

To view the frequently asked questions, click FAQ located at the bottom of the screen.

The list of frequently asked questions appears on screen. To view the

answer for a particular question, click the question.

The answer for the selected question is displayed below the question.

Access Other Info


The page displays the contact details of the Medical Management,

Operations, and Information Technology teams.

To leave a message for a CareMore team about a particular issue:

• Select the issue type from the Select list drop-down menu.

• Type the subject of the message in the Subject text box.

• Type the details in the Message text box.

Click Send.

Contact Us

If you have any other questions, you may reach out to the CareMore Provider Relations team. To view their contact details, click CONTACT

located at the bottom of the screen.

Access Other Info

Note

Depending on the option selected from the Select list drop-down menu, the email will be sent to the respective CareMore team (Provider

Relations, Claims, UM Services, Member Services, etc.).


Contact Details

CareMore Provider Relations:• 888-291-1358 • or [email protected]


Thank You